[Update] EasyParcel Launches Cash On Delivery (COD): Let Your Receiver Pay Upon Parcel Arrival - EasyParcel | Delivery Made Easy
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[Update] EasyParcel Launches Cash On Delivery (COD): Let Your Receiver Pay Upon Parcel Arrival

👋 With the aim of increasing new customers for your eCommerce business, getting there can be quite a challenge. Hence, having access to a variety of flexible payment options to deliver your goods can be a boon for your business 📈.

🥁 EasyParcel is rolling out a new payment feature – Cash On Delivery (COD) alongside our courier partners, Pgeon Prime, DHL eCommerce, J&T Express, Flash Express & Aramex! Let your customers pay for your product directly in cash the moment their parcel arrives 💵.

It gives a hassle-free experience for your shoppers who prefer keeping their financial information private 🔒 and  builds trust towards your brand 👮.

Cash On Delivery Details 🤲📦

Courier

COD Charges
*Whichever is higher
Courier Settlement Timeline
*When users can make a withdrawal request once status is ‘To Release’
Min-Max COD Amount

Flash Express

RM5 or 4% of COD amount 1-3 working days RM5.01 – RM7,000

DHL eCommerce

RM6 or 4% of COD amount 1-3 working days RM6.01 – RM2,000

Pgeon Prime

RM6 or 3.8% of COD amount 7-12 working days RM6.01 – RM1,000

J&T Express

RM7 or 4% of COD amount 7-12 working days RM7.01 – RM1,000

Aramex

RM10 or 4% of COD amount 30 working days RM10.01 – RM1,000

Note: COD charges will be based on a fixed rate set by the courier company or the percentage fee of the COD amount you key in, whichever is higher. 

Steps To Enable COD Payment 💁

It’s not difficult at all! 🤓 Follow these easy peasy steps to enable the COD delivery orders you’ve planned for your customers.

Step 1: Book a courier with Pgeon Prime, DHL eCommerce, J&T Express, Flash Express or Aramex with a label that indicates ‘Cash on delivery available’.

Step 2: Fill in your sender & receiver details as per usual.

Step 3: Under the column of ‘Cash On Delivery’, select to enable COD and a drop-down will appear for you to key in the ‘COD Amount’ that you want your receiver to pay to the courier.

Step 4: Have your parcel picked up by a courier from your doorstep or drop it off at a courier branch/point.

Step 5: Upon arrival, courier rider will collect cash payment from the receiver.

Step 6: Make a withdrawal request for your shipments according to your courier’s settlement timeline. Status will be changed from ‘Pending’ to ‘To Release’ on the ‘COD Settlement‘ page to request for the COD amount to be released into your bank account.
*Make sure to verify your account before making a withdrawal.

Step 7: Payout amount is being released into your bank account within 3-4 working days after withdrawal request (COD charges will be deducted from the total amount directly).

👉 COD payment option is available on the ‘Single Parcel‘ page after you’ve booked a COD courier.

Step 1: After importing your shipment orders, you’ll be directed to the ‘My Cart’ page.

Step 2: Select the orders you want for COD, then proceed to click on the ‘Bulk Edit’ feature and hit Cash On Delivery (COD) in the drop down menu.

Step 3: Enable COD and agree to the terms & conditions.

Step 4: Select your preferred COD amount method preferred that’s based on a fixed amount, or based on parcel value.

Step 5: Done! Proceed to checkout as usual.

Take note!
🔎 COD amount that’s based on parcel value option is only applicable for bulk orders. Read on to know the definitions of parcel value and fixed amount in bulk orders⬇️

Based on parcel value: COD amount to be collected from your receiver will be based on each individual parcel’s value.
Based on fixed amount: COD amount to be collected from your receiver will be based on the fixed amount set by you across all of your selected parcels.

Things To Know About COD✍️

💃 Now everyone can enjoy cash on delivery as a payment option! Though, do keep in mind that you’ll need to verify your account to withdraw any COD amount into your bank account.

To unlock the COD withdrawal feature, 📱 verify your identity by heading to COD Settlement to scan the QR code.


Make sure to fill up the verification process with accurate information. Once your account has been verified, you will be able to withdraw your COD amount 😉.

Take note!
📢 Users that have already signed up for COD through a registration form via Typeform are still required to verify their account to continue enjoying this service.

Are you wondering what each status means under the ‘COD Settlement’ page? 💭 For your information, the status indicates the stages that your COD order is under. Understand what each important status means by referring to this table ⬇️

Status

Description

Pending

COD settlement enters this status when:
1. After you’ve purchased a COD parcel.
2. The COD parcel is still in transit.
3. COD settlement from your chosen courier to EasyParcel is still pending.

*Note: You are unable to request a withdrawal for any COD amount until your chosen courier completes processing the payment to EasyParcel.

To Release

COD settlement enters this status when:
1. The settlement has been completed by your chosen courier.
2. The COD amount is available for withdrawal request, and the amount available for release will be shown on the ‘COD Settlement’ page as indicated here:
*Note: Kindly make sure that your bank account details as provided in the ‘Bank Information’ tab has been filled accurately.

Releasing

COD settlement enters this status when:
1. After you request a withdrawal.
2. The EasyParcel team is working to release your COD amount into your bank account within 3-4 working days.
*Note: If you have not received payment after more than 5 working days, contact our customer service to check on your settlement status.

Released

COD settlement enters this status when:
1. EasyParcel has completed the settlement and the Payout amount has been released into your bank account.
2. You’re able to download the COD Payout Statement/COD Invoice. Retrieve your statement/invoice here:

Cancelled

COD settlement enters this status when:
1. The shipment has been cancelled or returned to the sender.

📢 Users requesting to withdraw money from the ‘COD Settlement’ page must ensure to update your bank details beforehand in the ‘Bank Information’ tab located in your ‘Profile‘ page.

🤔 Did you know that by having this option for your customers, you’ll be able to attract a wider customer base as COD is a popular choice among consumers? Plus, you’ll be able to reach customers that prefer cash payment and a simpler transaction process – receive the product, then pay for it.

Another great option to pay for delivery! Build customer trust with your brand through COD payment mode that assures them that their money is secured 🤝.

Most Frequently Asked Questions 🤔

Q: I have a lot of orders to be made at once for COD. What can I do?
A: COD is available for bulk orders on EasyParcel. After making your orders in bulk via ‘Bulk Parcel‘, click on the ‘Bulk Edit’ feature in the ‘My Cart’ page to opt for COD.

Q: What happens when the receiver is not home / unable to pay cash to the courier upon delivery?
A: In such an event, the receiver may request for a re-attempt delivery for another day to your chosen COD courier. For more information, please contact our customer service team who’ll be able to assist you further.

Q: Are card payments, e-wallet payments, QR payments, and online banking accepted as an alternative to make payment for the parcel(s) should the receiver fail to pay in cash?
A: Unfortunately, no. All transactions from the receiver to the courier shall be made in cash payment only.

Q: How will COD charges be charged onto my COD amount?
A: COD charges will be based on the fixed rate or percentage fee set by the courier, and will be deducted directly from the COD amount set by you. For example, if you book Pgeon Prime to ship your parcel at the COD amount of RM100:-

Pgeon Prime COD charges of RM6 or 3.8%, whichever is higher:
RM100 x 3.8% = RM3.80

As RM6 is the higher COD charges, this amount will be deducted directly from RM100 when you request to withdraw your COD amount from the ‘COD Settlement‘ page.

Q: Who is responsible for paying the COD charges and shipping fee?
A: The COD collection charges and shipping fee are two separate and distinct fees. The payment of these fees can be borne by either the seller or receiver. While COD charges is deducted from the COD amount collected by your courier, the shipping fee is deducted from the seller’s EasyParcel credit on their account.

Scenario 1: Seller A bears both COD charges and shipping fee.
COD charges: Under COD amount, only the product amount is keyed in and the courier shall only receive the product amount from the receiver.
Shipping fee: Is deducted from the seller’s EasyParcel credit.

Scenario 2: Seller B bears the shipping fee only.
COD charges: The receiver bears the COD charges. Under COD amount, both the product amount and COD charges are keyed in by the seller for the courier to collect.
Shipping fee: Is deducted from the seller’s EasyParcel credit.

Scenario 3: Seller C bears the COD charges only.
COD charges: Under COD amount, both the product amount and shipping fee are keyed in by the seller for the courier to collect.
Shipping fee: Is deducted from the seller’s EasyParcel credit, but the receiver bears the shipping fee.

Scenario 4: Seller D wants the receiver to bear both the COD charges and shipping fee.
COD charges: Under COD amount, product amount, COD charges and shipping fee are keyed in by the seller for the courier to collect.
Shipping fee: Is deducted from the seller’s EasyParcel credit, but the receiver bears the shipping fee.

Q: When am I able to request for my COD amount to be withdrawn into my bank account?
A: You can request a withdrawal according to your courier’s settlement timeline. Check the status of your parcel(s) in the ‘COD Settlement’ page. If it is shown as ‘To Release’, you are able to request by clicking on the ‘Withdraw’ button at the top of the page.

However, only verified accounts are able to request for a COD withdrawal. So make sure you have your account verified before making a withdrawal request!

Q: What do I need to verify my account?
A: Once you scan the QR code on your dashboard, you will be prompted to log in to your EasyParcel account. Then, you are required to take a photo of your NRIC/Passport (front and back), and ensure that your details are accurate before submitting for account verification.

*Note: All information submitted will be kept secure and confidential.

Q: When will my COD amount be released into my bank account after requesting a withdrawal?
A: The EasyParcel team will be working to release your Payout amount into the bank account provided in the ‘Bank Information’ tab of your ‘Profile‘ page within 3-4 working days after request. Remember to keep your bank information updated so that we can release it into the correct bank account!

Q: Where can I get the Payout Statement/COD Invoice?
A: You can download the COD invoice via the ‘COD Settlement‘ page. A section dedicated to COD invoice is located on the far right section of the page – click on your parcel’s invoice to view your statement.

*Note: Payout statement shows the total COD amount that has been released into your bank account. The amount released at once may include several COD shipments.

Q: Can I change my COD amount after placing an order?
A: Changes to COD amount cannot be made once an order is placed. We recommend that you cancel your order and place a new one with the new amount.

🗒️ Terms & Conditions

  • Cash On Delivery (COD) payment option is available to selected EasyParcel Malaysia users only.
  • Users interested in using the COD payment feature must verify their account through the QR code that’s available on their EasyParcel account dashboard.
  • Orders made with the COD payment option shall be paid by the receiver to the courier in cash only. Other forms of payment (e.g. e-wallet payments, QR payments, and online banking) will not be accepted.
  • COD charges will deducted directly from the total amount of the COD order made by the user. Charges will be based on a fixed rate set by the courier or the percentage fee of the COD amount, whichever is higher.
  • Users must purchase a minimum COD amount that is greater than the fixed rate or the percentage fee of the COD amount set by the courier company.
  • Users must manually request for the COD payment to be released into the bank account via the ‘COD Settlement‘ page. Request can be made according to your courier’s settlement timeline. COD Settlement status will be indicated as ‘To Release’.
  • Only users with verified accounts are able to make a withdrawal from COD. Users must ensure they verify their accounts before requesting a withdrawal.
  • All information provided through account verification shall be kept strictly private and confidential except as prohibited by existing law or order of the court.
  • Users requesting to withdraw money must ensure to keep bank details updated beforehand via the ‘Bank Information’ tab located in the ‘Profile‘ page.
  • All COD payments will be released to the sender’s bank account within 3-4 working days after the user requests withdrawal via the ‘COD Settlement’ page.
  • In the event of a weight discrepancy and/or dispute, EasyParcel shall be entitled, at its sole discretion, to set off or deduct any amount due and payable to EasyParcel from or against the amount of the COD amount collected.
  • EasyParcel shall not be held liable for any loss or damage to the parcel(s) occurring while not in the sole custody or control of the company.
  • EasyParcel reserves the right to amend any of the above terms & conditions from time to time without prior notice.