{"id":100651,"date":"2025-06-13T12:09:18","date_gmt":"2025-06-13T04:09:18","guid":{"rendered":"https:\/\/blog.easyparcel.com\/my\/?p=100651"},"modified":"2026-03-16T13:46:51","modified_gmt":"2026-03-16T05:46:51","slug":"parcel-return-reason","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/my\/parcel-return-reason\/","title":{"rendered":"Why Your Parcel Gets Returned (and How to Fix It)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"100651\" class=\"elementor elementor-100651\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a215df e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"5a215df\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35610cb elementor-widget elementor-widget-text-editor\" data-id=\"35610cb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Seeing your parcel marked \u201cReturned to Sender\u201d is one of the most annoying feelings ever. Don\u2019t worry, all the <strong>parcel return reasons<\/strong> are fixable. So, this blog is not only to bring you through the top reasons why parcels get returned but also explain how you can fix it next time.<span style=\"font-weight: 400\">\ud83d\ude0e<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-992ce63 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"992ce63\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-right&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tContents\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__992ce63\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__992ce63\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__992ce63\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a42ee22 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a42ee22\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-736ebb3 elementor-widget elementor-widget-heading\" data-id=\"736ebb3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Wrong Shipping Addresses<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8ce69c elementor-widget elementor-widget-image\" data-id=\"b8ce69c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Wrong-Shipping-Address-scaled.jpg\" class=\"attachment-full size-full wp-image-100655\" alt=\"parcel return reason-to explain wrong shipping address\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Wrong-Shipping-Address-scaled.jpg 2560w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Wrong-Shipping-Address-300x200.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Wrong-Shipping-Address-1024x683.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Wrong-Shipping-Address-768x512.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Wrong-Shipping-Address-1536x1024.jpg 1536w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Wrong-Shipping-Address-2048x1365.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd4bece elementor-widget elementor-widget-text-editor\" data-id=\"bd4bece\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center\"><em>Source: <a href=\"https:\/\/www.pexels.com\/photo\/person-holding-logo-of-there-is-no-place-like-home-11035359\/\">Pexels<\/a><\/em><\/p><p>A simple typo like \u201cJalan 2\/1A\u201d instead of \u201cJalan 21\/1A\u201d can cause your parcel to be returned back to you. Sometimes it\u2019s a missing postcode or the unit number is left out completely. This may bring difficulty for the courier to find the receiver and they have to send it back to you for address update.<b>\ud83d\ude2c<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ab45f2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1ab45f2\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd7170c elementor-widget elementor-widget-heading\" data-id=\"fd7170c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Unpaid Duties and Taxes or Fees<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-209c7df elementor-widget elementor-widget-image\" data-id=\"209c7df\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"735\" height=\"467\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Unpaid-duties-or-fees.jpg\" class=\"attachment-full size-full wp-image-100656\" alt=\"\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Unpaid-duties-or-fees.jpg 735w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Unpaid-duties-or-fees-300x191.jpg 300w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfc4ac0 elementor-widget elementor-widget-text-editor\" data-id=\"dfc4ac0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center\"><em>Source: <a href=\"https:\/\/www.pinterest.com\/pin\/590675307413403407\/\">Pinterest<\/a><\/em><\/p><p><strong><a href=\"https:\/\/blog.easyparcel.com\/my\/international-shipping\/\">International parcels<\/a><\/strong> can get stuck or returned if there are unpaid <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/international-shipment-with-ddp-ddu\/\">customs duties or taxes<\/a><\/strong>. Sometimes the receiver doesn&#8217;t know about the extra charges or refuses to pay them. Therefore, make sure all the payment are made before your courier come to pick up.<b>\ud83d\udcb8<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f74ce89 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"f74ce89\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93ec52d elementor-widget elementor-widget-heading\" data-id=\"93ec52d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Damaged Packaging<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae25aa elementor-widget elementor-widget-image\" data-id=\"1ae25aa\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Damaged-Packaging-scaled.jpg\" class=\"attachment-full size-full wp-image-100657\" alt=\"\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Damaged-Packaging-scaled.jpg 2560w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Damaged-Packaging-300x200.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Damaged-Packaging-1024x683.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Damaged-Packaging-768x512.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Damaged-Packaging-1536x1024.jpg 1536w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Damaged-Packaging-2048x1365.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8da7040 elementor-widget elementor-widget-text-editor\" data-id=\"8da7040\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center\"><em>Source: <a href=\"https:\/\/www.pexels.com\/photo\/brown-cardboard-box-with-red-and-white-label-7362844\/\">Pexels<\/a><\/em><\/p><p>If your packaging is damaged, looks suspicious or leaks, the courier might not even attempt delivery. Safety comes first for them. So, your parcel will get returned. Even your courier help you to ship it, but it has a big chance to get refused by the recipient and have to send the parcel back to you again. This <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/packaging-tips\/\">packaging guideline<\/a><\/strong> can help you to avoid this mistake.<span style=\"font-weight: 400\">\ud83d\udce6<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96070af elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"96070af\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bfdef65 elementor-widget elementor-widget-heading\" data-id=\"bfdef65\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Lack of Documentation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a210cd elementor-widget elementor-widget-image\" data-id=\"5a210cd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"580\" height=\"580\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Lack-of-Documentation.jpg\" class=\"attachment-full size-full wp-image-100658\" alt=\"\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Lack-of-Documentation.jpg 580w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Lack-of-Documentation-300x300.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Lack-of-Documentation-150x150.jpg 150w\" sizes=\"(max-width: 580px) 100vw, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-723cb72 elementor-widget elementor-widget-text-editor\" data-id=\"723cb72\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center\"><em>Source: <a href=\"https:\/\/www.pinterest.com\/pin\/644718502942751440\/\">Pinterest<\/a><\/em><\/p><p>Sometimes, your parcel will get returned if it does not attach with the document needed such as the <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/air-waybill\/\">consignment note<\/a><\/strong> and <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/item-invoice\/\">invoice<\/a><\/strong>. These documents act as the boarding pass and supporting documents during customs clearance especially for international shipments, so make sure you have them on your parcel. To understand more about the documentation, you can check this <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/ultimate-checklist-for-international-delivery\/\">ultimate checklist<\/a><\/strong>.<span style=\"font-weight: 400\">\ud83d\udcc4<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-974d4be elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"974d4be\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ff25a8 elementor-widget elementor-widget-heading\" data-id=\"6ff25a8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Incorrect Receiver Details<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9332b51 elementor-widget elementor-widget-image\" data-id=\"9332b51\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Incorrect-Recipient-Details-scaled.jpg\" class=\"attachment-full size-full wp-image-100659\" alt=\"parcel return reason-to explain incorrect recipient details\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Incorrect-Recipient-Details-scaled.jpg 2560w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Incorrect-Recipient-Details-300x200.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Incorrect-Recipient-Details-1024x683.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Incorrect-Recipient-Details-768x512.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Incorrect-Recipient-Details-1536x1024.jpg 1536w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Incorrect-Recipient-Details-2048x1365.jpg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03e0d1f elementor-widget elementor-widget-text-editor\" data-id=\"03e0d1f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center\"><em>Source: <a href=\"https:\/\/www.pexels.com\/photo\/a-deliveryman-in-the-porch-with-the-recipient-7363071\/\">Pexels<\/a><\/em><\/p><p>Even if the address is perfect, your courier might not be able to deliver if they can\u2019t find the correct receiver. This may be caused by the wrong name and phone number key in during the shipment booking. Therefore, double check all the details before you checkout and pay for the shipments.<span style=\"font-weight: 400\">\ud83d\ude9a<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-550d5ca elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"550d5ca\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70304aa elementor-widget elementor-widget-heading\" data-id=\"70304aa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How EasyParcel can Help You To Fix These Reasons<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43c18b4 elementor-widget elementor-widget-text-editor\" data-id=\"43c18b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<table><tbody><tr><td colspan=\"2\"><p style=\"text-align: center\"><b>Parcel Return Reasons<\/b><\/p><\/td><td><p style=\"text-align: center\"><b>Solutions<\/b><\/p><\/td><\/tr><tr><td><p style=\"text-align: center\"><span style=\"font-weight: 400\">1<\/span><\/p><\/td><td><p style=\"text-align: center\"><span style=\"font-weight: 400\">Wrong Shipping Address<\/span><\/p><\/td><td><p><span style=\"font-weight: 400\">\u2705 If you are using EasyParcel, we allow you to reedit your shipping address or cancel your booking before pickup.<\/span><\/p><\/td><\/tr><tr><td><p style=\"text-align: center\"><span style=\"font-weight: 400\">2<\/span><\/p><\/td><td><p style=\"text-align: center\"><span style=\"font-weight: 400\">Unpaid Duties and Taxes or Fees<\/span><\/p><\/td><td><p><span style=\"font-weight: 400\">\u2705 We offer <\/span><strong><a href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/solutions\/articles\/9000224002-how-to-pay-shipment-duties-taxes-on-easyparcel-\">2 duty payment methods<\/a><\/strong><span style=\"font-weight: 400\"> for you which are prepaid by sender or postpaid by receiver. To calculate your estimated duties, you can use our <\/span><strong><a href=\"https:\/\/app.easyparcel.com\/my\/en\/taxcalculator\/?lang=en\">duties and taxes calculator<\/a><\/strong><span style=\"font-weight: 400\"> to help you. Before your calculation, you need to understand about the HS code for your parcel. To understand more about your Harmonised System (HS) code for your parcel, you can refer <\/span><a href=\"https:\/\/blog.easyparcel.com\/my\/malaysia-hs-code\/\"><span style=\"font-weight: 400\"><strong>here<\/strong><\/span><\/a><span style=\"font-weight: 400\">.<\/span><\/p><\/td><\/tr><tr><td><p style=\"text-align: center\"><span style=\"font-weight: 400\">3<\/span><\/p><\/td><td><p style=\"text-align: center\"><span style=\"font-weight: 400\">Damaged Packaging<\/span><\/p><\/td><td><p><span style=\"font-weight: 400\">\u2705 You can follow our <\/span><strong><a href=\"https:\/\/blog.easyparcel.com\/my\/packaging-tips\/\">packaging guidelines<\/a><\/strong><span style=\"font-weight: 400\"> and purchase your packaging materials through <\/span><a href=\"https:\/\/app.easyparcel.com\/my\/en\/shop\/buy\/\"><span style=\"font-weight: 400\"><strong>EasyParcel Shop<\/strong><\/span><\/a><span style=\"font-weight: 400\"> to ensure smooth parcel shipments.<\/span><\/p><\/td><\/tr><tr><td style=\"text-align: center\"><p><span style=\"font-weight: 400\">4<\/span><\/p><\/td><td><p style=\"text-align: center\"><span style=\"font-weight: 400\">Lack of Documentation<\/span><\/p><\/td><td><p><span style=\"font-weight: 400\">\u2705 In EasyParcel, we provide auto generated consignment note \/ <\/span><strong><a href=\"https:\/\/blog.easyparcel.com\/my\/air-waybill\/\">air waybill<\/a><\/strong><span style=\"font-weight: 400\"> to save your time. What you need to do is just print it and attach it on your parcel.<\/span><\/p><\/td><\/tr><tr><td><p style=\"text-align: center\"><span style=\"font-weight: 400\">5<\/span><\/p><\/td><td><p style=\"text-align: center\"><span style=\"font-weight: 400\">Incorrect Receiver Details\u00a0<\/span><\/p><\/td><td><p><span style=\"font-weight: 400\">\u2705 EasyParcel brings a <\/span><strong><a href=\"https:\/\/blog.easyparcel.com\/my\/bulk-upload\/\">bulk upload<\/a><\/strong><span style=\"font-weight: 400\"> feature for you to upload your shipment orders to help you avoid manual error when key in your receiver details one by one. You can also use our <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/quicksend-vs-manual-booking\/\">QuickSend<\/a><\/strong> to let your receivers fill in their details on their own.<\/span><\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-128545a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"128545a\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3b9811 elementor-widget elementor-widget-text-editor\" data-id=\"a3b9811\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Now you know the parcel return reasons and how to fix it. Getting your parcel returned is not fun because it will waste your time especially during urgent shipment. If you are new to EasyParcel, let\u2019s try EasyParcel to solve all of your headaches by signing up your <strong>FREE EasyParcel account<\/strong> and getting your <strong>FREE RM10 coupon<\/strong>. Happy shipping!\ud83e\udd70<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eed2730 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"eed2730\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/p3x.cc\/1vonvg\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sign Up Here &amp; Grab Your FREE RM10 Coupon<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fbe8ef elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3fbe8ef\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fefc6f6 elementor-widget elementor-widget-heading\" data-id=\"fefc6f6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5c0ef elementor-widget elementor-widget-text-editor\" data-id=\"8e5c0ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. Why did my parcel get returned? <\/strong><\/p><p>It might be due to wrong shipping address, unpaid duties and taxes or fees, damaged packaging, lack of documentation and incorrect recipient details.<\/p><p><strong>2. Should I also attach my invoice if I want to ship my parcel to Sabah and Sarawak? <\/strong><\/p><p>Yes, you need to attach your <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/item-invoice\/\">invoice<\/a> <\/strong>as support documents for custom clearance in Sabah and Sarawak. To understand more about shipment to Sabah and Sarawak, you can refer <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/postage-to-sabah-sarawak\/\">here<\/a><\/strong>.<\/p><p><strong>3. Can I track why my parcel got returned? <\/strong><\/p><p>Yes, you can track your parcel return status including its return reasons using our <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/track-parcels\/\">EasyTrack<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Seeing your parcel marked \u201cReturned to Sender\u201d is one of the most annoying feelings ever. Don\u2019t worry, all the parcel return reasons are fixable. So, this blog is not only to bring you through the top reasons why parcels get returned but also explain how you can fix it next time.\ud83d\ude0e Contents 1. Wrong Shipping Addresses Source: Pexels A simple typo like \u201cJalan 2\/1A\u201d instead of \u201cJalan 21\/1A\u201d can cause your parcel to be returned back to you. Sometimes it\u2019s a missing postcode or the unit number is left out completely. This may bring difficulty for the courier to find the receiver and they have to send it back to you for address update.\ud83d\ude2c 2. Unpaid Duties and Taxes or Fees Source: Pinterest International parcels can get stuck or returned if there are unpaid customs duties or taxes. Sometimes the receiver doesn&#8217;t know about the extra charges or refuses to pay them. Therefore, make sure all the payment are made before your courier come to pick up.\ud83d\udcb8 3. Damaged Packaging Source: Pexels If your packaging is damaged, looks suspicious or leaks, the courier might not even attempt delivery. Safety comes first for them. So, your parcel will get returned. Even your courier help you to ship it, but it has a big chance to get refused by the recipient and have to send the parcel back to you again. This packaging guideline can help you to avoid this mistake.\ud83d\udce6 4. Lack of Documentation Source: Pinterest Sometimes, your parcel will get returned if it does not attach with the document needed such as the consignment note and invoice. These documents act as the boarding pass and supporting documents during customs clearance especially for international shipments, so make sure you have them on your parcel. To understand more about the documentation, you can check this ultimate checklist.\ud83d\udcc4 5. Incorrect Receiver Details Source: Pexels Even if the address is perfect, your courier might not be able to deliver if they can\u2019t find the correct receiver. This may be caused by the wrong name and phone number key in during the shipment booking. Therefore, double check all the details before you checkout and pay for the shipments.\ud83d\ude9a How EasyParcel can Help You To Fix These Reasons Parcel Return Reasons Solutions 1 Wrong Shipping Address \u2705 If you are using EasyParcel, we allow you to reedit your shipping address or cancel your booking before pickup. 2 Unpaid Duties and Taxes or Fees \u2705 We offer 2 duty payment methods for you which are prepaid by sender or postpaid by receiver. To calculate your estimated duties, you can use our duties and taxes calculator to help you. Before your calculation, you need to understand about the HS code for your parcel. To understand more about your Harmonised System (HS) code for your parcel, you can refer here. 3 Damaged Packaging \u2705 You can follow our packaging guidelines and purchase your packaging materials through EasyParcel Shop to ensure smooth parcel shipments. 4 Lack of Documentation \u2705 In EasyParcel, we provide auto generated consignment note \/ air waybill to save your time. What you need to do is just print it and attach it on your parcel. 5 Incorrect Receiver Details\u00a0 \u2705 EasyParcel brings a bulk upload feature for you to upload your shipment orders to help you avoid manual error when key in your receiver details one by one. You can also use our QuickSend to let your receivers fill in their details on their own. Now you know the parcel return reasons and how to fix it. Getting your parcel returned is not fun because it will waste your time especially during urgent shipment. If you are new to EasyParcel, let\u2019s try EasyParcel to solve all of your headaches by signing up your FREE EasyParcel account and getting your FREE RM10 coupon. Happy shipping!\ud83e\udd70 Sign Up Here &amp; Grab Your FREE RM10 Coupon FAQs 1. Why did my parcel get returned? It might be due to wrong shipping address, unpaid duties and taxes or fees, damaged packaging, lack of documentation and incorrect recipient details. 2. Should I also attach my invoice if I want to ship my parcel to Sabah and Sarawak? Yes, you need to attach your invoice as support documents for custom clearance in Sabah and Sarawak. To understand more about shipment to Sabah and Sarawak, you can refer here. 3. Can I track why my parcel got returned? Yes, you can track your parcel return status including its return reasons using our EasyTrack.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"class_list":["post-100651","post","type-post","status-publish","format-standard","hentry","category-announcements"],"contentshake_article_id":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Your Parcel Gets Returned (and How to Fix It) - EasyParcel<\/title>\n<meta name=\"description\" content=\"Discover common parcel return reasons in Malaysia and learn how EasyParcel helps you avoid delivery failures.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.easyparcel.com\/my\/parcel-return-reason\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Your Parcel Gets Returned (and How to Fix It) - EasyParcel\" \/>\n<meta property=\"og:description\" content=\"Discover common parcel return reasons in Malaysia and learn how EasyParcel helps you avoid delivery failures.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.easyparcel.com\/my\/parcel-return-reason\/\" \/>\n<meta property=\"og:site_name\" content=\"EasyParcel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/easyParcel.my\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-13T04:09:18+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-16T05:46:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/blog.easyparcel.com\/my\/wp-content\/uploads\/2025\/06\/Wrong-Shipping-Address-scaled.jpg\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@easyparcel\" \/>\n<meta name=\"twitter:site\" content=\"@easyparcel\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.easyparcel.com\/my\/parcel-return-reason\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.easyparcel.com\/my\/parcel-return-reason\/\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\/\/blog.easyparcel.com\/my\/#\/schema\/person\/a605c25dcb3dbfd78bd0d1db423617bd\"},\"headline\":\"Why Your Parcel Gets Returned (and How to Fix It)\",\"datePublished\":\"2025-06-13T04:09:18+00:00\",\"dateModified\":\"2026-03-16T05:46:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.easyparcel.com\/my\/parcel-return-reason\/\"},\"wordCount\":744,\"publisher\":{\"@id\":\"https:\/\/blog.easyparcel.com\/my\/#organization\"},\"image\":{\"@id\":\"https:\/\/blog.easyparcel.com\/my\/parcel-return-reason\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/blog.easyparcel.com\/my\/wp-content\/uploads\/2025\/06\/Wrong-Shipping-Address-scaled.jpg\",\"articleSection\":[\"Promotions &amp; Announcements\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.easyparcel.com\/my\/parcel-return-reason\/\",\"url\":\"https:\/\/blog.easyparcel.com\/my\/parcel-return-reason\/\",\"name\":\"Why Your Parcel Gets Returned (and How to Fix It) - 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