{"id":100985,"date":"2025-07-03T18:26:14","date_gmt":"2025-07-03T10:26:14","guid":{"rendered":"https:\/\/blog.easyparcel.com\/my\/?p=100985"},"modified":"2025-07-17T10:34:26","modified_gmt":"2025-07-17T02:34:26","slug":"managing-returns","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/my\/managing-returns\/","title":{"rendered":"Managing Returns: 5 Best Practices for Online Retailers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"100985\" class=\"elementor elementor-100985\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcf1562 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"dcf1562\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7bcad89 elementor-widget elementor-widget-text-editor\" data-id=\"7bcad89\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Managing returns<\/strong> is also part of running an online store. Whether it is the wrong size, color or just a change of heart, customers will sometimes hit that \u201cReturn Item\u201d button.<span style=\"font-weight: 400\">\ud83d\udce6<\/span><\/p><p>But instead of treating returns like a nightmare, you can turn them into an opportunity to build trust and keep customers coming back. We can make your logistics smoother than ever, there\u2019s really no reason for returns to be stressful anymore.\ud83d\ude0e<\/p><p>In this blog, you will understand how to manage returns like a pro and how we can help you.\u2728<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3d92bc5 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"3d92bc5\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-right&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h2 class=\"elementor-toc__header-title\">\n\t\t\t\tContents\t\t\t<\/h2>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__3d92bc5\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__3d92bc5\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__3d92bc5\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e7a5a6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6e7a5a6\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-087c210 elementor-widget elementor-widget-heading\" data-id=\"087c210\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. Be Clear and Transparent<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c79b86 elementor-widget elementor-widget-image\" data-id=\"7c79b86\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Clear-and-Transparent-Return-Policy.jpg\" class=\"attachment-full size-full wp-image-100988\" alt=\"managing returns-to-explain clear and transparent return policy\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Clear-and-Transparent-Return-Policy.jpg 1920w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Clear-and-Transparent-Return-Policy-300x169.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Clear-and-Transparent-Return-Policy-1024x576.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Clear-and-Transparent-Return-Policy-768x432.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Clear-and-Transparent-Return-Policy-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-354cd62 elementor-widget elementor-widget-text-editor\" data-id=\"354cd62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Start with a return policy that\u2019s super clear. Customers want to know:<\/p><ul><li>How many days they have to return<\/li><li>What items are eligible<\/li><li>Who pays for the return shipping<\/li><\/ul><p>With EasyParcel, you can include return label options directly in your packages or provide an easy return process through their shipping dashboard, which shows your customers you&#8217;re organized and professional. \ud83d\ude4c<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd8a9d5 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"bd8a9d5\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e20868 elementor-widget elementor-widget-heading\" data-id=\"7e20868\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Keep Return Processes Hassle-Free <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05f8d38 elementor-widget elementor-widget-image\" data-id=\"05f8d38\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Hassle-Free-Return.jpg\" class=\"attachment-full size-full wp-image-100989\" alt=\"managing returns-to-explain hassle free return\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Hassle-Free-Return.jpg 1920w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Hassle-Free-Return-300x169.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Hassle-Free-Return-1024x576.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Hassle-Free-Return-768x432.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Hassle-Free-Return-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8c2d10 elementor-widget elementor-widget-text-editor\" data-id=\"c8c2d10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You have to make sure the return process is simple and convenient:<\/p><ul><li>Offer printable return labels<\/li><li>Use EasyParcel&#8217;s <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/drop-off-point\/\">drop-off<\/a><\/strong> points or door-to-door <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/free-pick-up-couriers\/\">courier pickups<\/a><\/strong> for easy returns<\/li><li>Auto-fill forms and save customer addresses with your EasyParcel dashboard<\/li><\/ul><p>EasyParcel integrates with popular e-commerce platforms like Shopee, Lazada, <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/tutorial-integrate-easyparcel-with-shopify-platform\/\">Shopify<\/a><\/strong> and <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/tutorial-integrate-easyparcel-with-woocommerce\/\">WooCommerce<\/a><\/strong>, so you can manage everything including shipping and returns in just one place. \ud83d\udcbb<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d7b136 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0d7b136\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10e12d4 elementor-widget elementor-widget-heading\" data-id=\"10e12d4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. Offer Flexible Refund or Exchange Options<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e9b990 elementor-widget elementor-widget-image\" data-id=\"8e9b990\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Flexible-Return-Options.jpg\" class=\"attachment-full size-full wp-image-100990\" alt=\"managing returns-to-explain flexible return options\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Flexible-Return-Options.jpg 1920w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Flexible-Return-Options-300x169.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Flexible-Return-Options-1024x576.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Flexible-Return-Options-768x432.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Flexible-Return-Options-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372367d elementor-widget elementor-widget-text-editor\" data-id=\"372367d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Giving your customers choices helps build trust. Here are some refund options for you:<\/p><ul><li>Full refunds to original payment methods<\/li><li>Turn your customers\u2019 refunds into their shopping credits<\/li><\/ul><p>When you use EasyParcel, it\u2019s easy to create a new shipment for an exchange without starting from scratch. What you need to do is just cancel your previous order and click \u201cRebook Parcel\u201d. It will be time-saving for both you and the buyer! \ud83d\udd70\ufe0f<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-611749c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"611749c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e593c3 elementor-widget elementor-widget-heading\" data-id=\"3e593c3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Efficient Returned Parcel Tracking<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef49940 elementor-widget elementor-widget-image\" data-id=\"ef49940\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Return-Tracking.jpg\" class=\"attachment-full size-full wp-image-100991\" alt=\"managing returns-to-explain efficient return tracking\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Return-Tracking.jpg 1920w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Return-Tracking-300x169.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Return-Tracking-1024x576.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Return-Tracking-768x432.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Return-Tracking-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2e93df elementor-widget elementor-widget-text-editor\" data-id=\"f2e93df\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>People don\u2019t like to be left hanging, especially after returning something. With EasyParcel\u2019s tracking system, which is <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/track-parcels\/\">EasyTrack<\/a><\/strong>, you and customers can track up to 15 parcels simultaneously to see when the return is picked up and when it arrives at your warehouse. \ud83d\ude9a<\/p><p>You can also set up auto-updates or integrate email, SMS and Whatsapp notifications to update your customers using EasyParcel.That little bit of reassurance builds a lot of trust. \ud83e\udd70<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a506d0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0a506d0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87d488a elementor-widget elementor-widget-heading\" data-id=\"87d488a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. Try Free or Low-Cost Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69e3631 elementor-widget elementor-widget-image\" data-id=\"69e3631\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Free-or-Low-Cost-Return.jpg\" class=\"attachment-full size-full wp-image-100992\" alt=\"managing returns-to-explain free or low cost returns\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Free-or-Low-Cost-Return.jpg 1920w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Free-or-Low-Cost-Return-300x169.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Free-or-Low-Cost-Return-1024x576.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Free-or-Low-Cost-Return-768x432.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/06\/Free-or-Low-Cost-Return-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8714b04 elementor-widget elementor-widget-text-editor\" data-id=\"8714b04\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Yes, free returns can be costly. But they\u2019re also a big confidence booster for customers. These suggestions may help you to handle your returns without burning your money\ud83d\udcb8:<\/p><ul><li>Free returns for first-time buyers<\/li><li>Free order exchanges but not refunds<\/li><\/ul><p>EasyParcel offers <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/courier-service-for-ecommerce-business\/\">low-cost couriers<\/a> <\/strong>and promotional shipping fees to its users through its <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/topup-package-benefits\/\">top up packages<\/a><\/strong>, so if you plan smartly, you won\u2019t break the bank.\ud83c\udfe6<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59a0387 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"59a0387\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9743f32 elementor-widget elementor-widget-text-editor\" data-id=\"9743f32\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Now you know how to manage returns. It does not have to be scary, especially when you have got a partner like EasyParcel to back you up. From shipping labels to return pickups, real-time tracking to courier comparisons, EasyParcel gives you the tools to turn returns into a smooth, stress-free process to boost your sales long-term.\ud83d\udecd\ufe0f<\/p><p>If you are new to EasyParcel, welcome to join our big family through <strong>FREE EasyParcel account sign up<\/strong> and remember to take your <strong>FREE RM10 Coupon<\/strong> back to home. Happy shipping!\ud83e\udd70<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c54efde elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c54efde\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/easyparcel.com\/my\/register\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sign Up Here &amp; Grab Your FREE RM10 Coupon<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-202a9b7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"202a9b7\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-328ca24 elementor-widget elementor-widget-heading\" data-id=\"328ca24\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-213ad50 elementor-widget elementor-widget-text-editor\" data-id=\"213ad50\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>1. Why do my parcels always get returned by my customers due to product damages? <\/strong><\/p><p>It may be because of your parcel packaging practices, make sure you pack your parcel tight. To understand more about parcel packaging, you can refer to this <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/packaging-tips\/\">guideline<\/a><\/strong>.<\/p><p><strong>2. How much is the SMS, Email and Whatsapp Tracking charged by EasyParcel? <\/strong><\/p><p><strong><a href=\"https:\/\/blog.easyparcel.com\/my\/tracking-sms\/\">SMS Tracking<\/a> <\/strong>and <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/new-feature-tracking-whatsapp\/\">Whatsapp Tracking<\/a><\/strong> cost RM0.20 while <strong><a href=\"https:\/\/blog.easyparcel.com\/my\/tracking-sms-email-new-update-2022\/\">Email Tracking<\/a><\/strong> only costs RM0.05.<\/p><p><strong>3. What platforms does EasyParcel integrate with? <\/strong><\/p><p>EasyParcel works smoothly with major e-commerce platforms like Shopee, Lazada, Shopify and WooCommerce.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Managing returns is also part of running an online store. Whether it is the wrong size, color or just a change of heart, customers will sometimes hit that \u201cReturn Item\u201d button.\ud83d\udce6 But instead of treating returns like a nightmare, you can turn them into an opportunity to build trust and keep customers coming back. We can make your logistics smoother than ever, there\u2019s really no reason for returns to be stressful anymore.\ud83d\ude0e In this blog, you will understand how to manage returns like a pro and how we can help you.\u2728 Contents 1. Be Clear and Transparent Start with a return policy that\u2019s super clear. Customers want to know: How many days they have to return What items are eligible Who pays for the return shipping With EasyParcel, you can include return label options directly in your packages or provide an easy return process through their shipping dashboard, which shows your customers you&#8217;re organized and professional. \ud83d\ude4c 2. Keep Return Processes Hassle-Free You have to make sure the return process is simple and convenient: Offer printable return labels Use EasyParcel&#8217;s drop-off points or door-to-door courier pickups for easy returns Auto-fill forms and save customer addresses with your EasyParcel dashboard EasyParcel integrates with popular e-commerce platforms like Shopee, Lazada, Shopify and WooCommerce, so you can manage everything including shipping and returns in just one place. \ud83d\udcbb 3. Offer Flexible Refund or Exchange Options Giving your customers choices helps build trust. Here are some refund options for you: Full refunds to original payment methods Turn your customers\u2019 refunds into their shopping credits When you use EasyParcel, it\u2019s easy to create a new shipment for an exchange without starting from scratch. What you need to do is just cancel your previous order and click \u201cRebook Parcel\u201d. It will be time-saving for both you and the buyer! \ud83d\udd70\ufe0f 4. Efficient Returned Parcel Tracking People don\u2019t like to be left hanging, especially after returning something. With EasyParcel\u2019s tracking system, which is EasyTrack, you and customers can track up to 15 parcels simultaneously to see when the return is picked up and when it arrives at your warehouse. \ud83d\ude9a You can also set up auto-updates or integrate email, SMS and Whatsapp notifications to update your customers using EasyParcel.That little bit of reassurance builds a lot of trust. \ud83e\udd70 5. Try Free or Low-Cost Returns Yes, free returns can be costly. But they\u2019re also a big confidence booster for customers. These suggestions may help you to handle your returns without burning your money\ud83d\udcb8: Free returns for first-time buyers Free order exchanges but not refunds EasyParcel offers low-cost couriers and promotional shipping fees to its users through its top up packages, so if you plan smartly, you won\u2019t break the bank.\ud83c\udfe6 Now you know how to manage returns. It does not have to be scary, especially when you have got a partner like EasyParcel to back you up. From shipping labels to return pickups, real-time tracking to courier comparisons, EasyParcel gives you the tools to turn returns into a smooth, stress-free process to boost your sales long-term.\ud83d\udecd\ufe0f If you are new to EasyParcel, welcome to join our big family through FREE EasyParcel account sign up and remember to take your FREE RM10 Coupon back to home. Happy shipping!\ud83e\udd70 Sign Up Here &amp; Grab Your FREE RM10 Coupon FAQs 1. Why do my parcels always get returned by my customers due to product damages? It may be because of your parcel packaging practices, make sure you pack your parcel tight. To understand more about parcel packaging, you can refer to this guideline. 2. How much is the SMS, Email and Whatsapp Tracking charged by EasyParcel? SMS Tracking and Whatsapp Tracking cost RM0.20 while Email Tracking only costs RM0.05. 3. What platforms does EasyParcel integrate with? EasyParcel works smoothly with major e-commerce platforms like Shopee, Lazada, Shopify and WooCommerce.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44,47],"tags":[],"class_list":["post-100985","post","type-post","status-publish","format-standard","hentry","category-ecommerce-tips-and-trends","category-announcements"],"contentshake_article_id":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Managing Returns: 5 Best Practices for Online Retailers - EasyParcel<\/title>\n<meta name=\"description\" content=\"Managing returns for your e\u2011commerce business and learn how EasyParcel simplifies the process to ensure smooth parcel returns.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.easyparcel.com\/my\/managing-returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Managing Returns: 5 Best Practices for Online Retailers - 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