{"id":106620,"date":"2025-12-23T17:58:47","date_gmt":"2025-12-23T09:58:47","guid":{"rendered":"https:\/\/blog.easyparcel.com\/my\/?p=106620"},"modified":"2025-12-23T17:58:59","modified_gmt":"2025-12-23T09:58:59","slug":"parcel-damaged-during-delivery","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/my\/parcel-damaged-during-delivery\/","title":{"rendered":"Parcel Damaged During Delivery: Causes, Prevention, and What to Do in Malaysia"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"106620\" class=\"elementor elementor-106620\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52c0ed6 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"52c0ed6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c46dad elementor-widget elementor-widget-text-editor\" data-id=\"5c46dad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"328\" data-end=\"749\">Receiving a parcel in <strong data-start=\"350\" data-end=\"371\">damaged condition<\/strong> can be frustrating, whether it\u2019s for personal use or business purposes. While couriers do their best to handle packages carefully, sometimes <strong data-start=\"513\" data-end=\"548\">accidents happen during transit<\/strong> due to unforeseen circumstances.<\/p><p data-start=\"328\" data-end=\"749\">The good news is that understanding the common causes, taking preventive steps, and knowing how to claim compensation can minimise the impact and protect your goods.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f13ac7 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"3f13ac7\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-right&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tContents\t\t\t<\/h4>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__3f13ac7\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__3f13ac7\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__3f13ac7\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e5590d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"2e5590d\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f2244a elementor-widget elementor-widget-heading\" data-id=\"0f2244a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4 Common Causes of Parcel Damage During Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60f25b2 elementor-widget elementor-widget-text-editor\" data-id=\"60f25b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Receiving a <strong data-start=\"250\" data-end=\"268\">damaged parcel<\/strong> can be frustrating, but understanding why it happens can help you take preventive steps. Parcels can get damaged due to factors ranging from packaging issues to transportation accidents or weather conditions. Knowing these causes helps businesses and individuals <strong data-start=\"532\" data-end=\"593\">protect their items and choose the right courier services<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68df091 elementor-widget elementor-widget-heading\" data-id=\"68df091\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Poor or Insufficient Packaging<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de58f1a elementor-widget elementor-widget-image\" data-id=\"de58f1a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.pinterest.com\/pin\/504755070738604411\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"216\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Poor-or-Insufficient-Packaging-1-300x216.jpg\" class=\"attachment-medium size-medium wp-image-106621\" alt=\"\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Poor-or-Insufficient-Packaging-1-300x216.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Poor-or-Insufficient-Packaging-1.jpg 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Source Pinterest<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff4c776 elementor-widget elementor-widget-text-editor\" data-id=\"ff4c776\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"647\" data-end=\"1018\">Parcels that are <strong data-start=\"664\" data-end=\"685\">improperly packed<\/strong> \u2014 such as using thin boxes, weak tape, or no cushioning \u2014 are highly vulnerable to damage. Fragile items like <strong data-start=\"796\" data-end=\"834\">electronics, glassware, or liquids<\/strong> need extra protection, such as bubble wrap, foam inserts, or even double-boxing.<\/p><p data-start=\"647\" data-end=\"1018\">Strong, secure packaging reduces the risk of breakage, dents, or spills during handling and transit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c30ee1b elementor-widget elementor-widget-heading\" data-id=\"c30ee1b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Rough Handling in Transit<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a32006 elementor-widget elementor-widget-image\" data-id=\"0a32006\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.pinterest.com\/pin\/1027524471225907619\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"159\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Transportation-Delivery-1-300x159.jpg\" class=\"attachment-medium size-medium wp-image-106545\" alt=\"\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Transportation-Delivery-1-300x159.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Transportation-Delivery-1-768x408.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Transportation-Delivery-1.jpg 800w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Source Pinterest<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-820aa61 elementor-widget elementor-widget-text-editor\" data-id=\"820aa61\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1064\" data-end=\"1422\">Even the most careful couriers sometimes cannot prevent <strong data-start=\"1120\" data-end=\"1138\">rough handling<\/strong> during transportation. Parcels may be <strong data-start=\"1177\" data-end=\"1224\">lifted, stacked, or moved on conveyor belts<\/strong>, which can result in scratches, dents, or broken items. High-volume periods, such as holidays or flash sales, increase the likelihood of parcels being handled quickly, raising the risk of damage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9137103 elementor-widget elementor-widget-heading\" data-id=\"9137103\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Accidents During Transportation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11c5dc0 elementor-widget elementor-widget-image\" data-id=\"11c5dc0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"224\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Accidents-During-Transportation-1-300x224.jpg\" class=\"attachment-medium size-medium wp-image-106622\" alt=\"\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Accidents-During-Transportation-1-300x224.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Accidents-During-Transportation-1.jpg 576w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cd70dd elementor-widget elementor-widget-text-editor\" data-id=\"4cd70dd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1474\" data-end=\"1820\">Occasionally, parcels may be damaged due to <strong data-start=\"1518\" data-end=\"1572\">traffic accidents, sudden stops, or vehicle issues<\/strong> during transit. While these incidents are rare, they are more likely to affect <strong data-start=\"1652\" data-end=\"1686\">heavier or oversized shipments<\/strong> that are harder to secure.<\/p><p data-start=\"1474\" data-end=\"1820\">Choosing reliable courier services and proper packaging can help minimise the impact if accidents occur.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ab4473 elementor-widget elementor-widget-heading\" data-id=\"3ab4473\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Extreme Weather Conditions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9f48b7 elementor-widget elementor-widget-image\" data-id=\"c9f48b7\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.pinterest.com\/pin\/404198135324002869\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"224\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Extreme-Weather-Conditions-1-300x224.jpg\" class=\"attachment-medium size-medium wp-image-106623\" alt=\"\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Extreme-Weather-Conditions-1-300x224.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Extreme-Weather-Conditions-1-1024x763.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Extreme-Weather-Conditions-1-768x572.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/11\/Extreme-Weather-Conditions-1.jpg 1200w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Source Pinterest<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a3b82 elementor-widget elementor-widget-text-editor\" data-id=\"a8a3b82\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1867\" data-end=\"2241\">Parcels exposed to <strong data-start=\"1886\" data-end=\"1921\">rain, humidity, or extreme heat<\/strong> can suffer damage, particularly if they contain sensitive items like <strong data-start=\"1991\" data-end=\"2031\">paper products, electronics, or food<\/strong>. Even waterproof or weather-resistant packaging may fail under prolonged or severe conditions.<\/p><p data-start=\"1867\" data-end=\"2241\">Protecting parcels with proper sealing, waterproof materials, and timely shipping reduces weather-related risks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b97d65 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6b97d65\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-266c79c elementor-widget elementor-widget-heading\" data-id=\"266c79c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Prevent Parcel Damage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-634cf25 elementor-widget elementor-widget-text-editor\" data-id=\"634cf25\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"117\" data-end=\"496\">Taking preventive steps can significantly reduce the risk of your <strong data-start=\"183\" data-end=\"223\">parcel being damaged during delivery<\/strong>. By using the right packaging, labelling items correctly, and choosing reliable courier services, you can ensure that your parcels arrive safely and securely. These practical tips help both individuals and businesses <strong data-start=\"441\" data-end=\"493\">protect their goods and avoid unnecessary stress<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85467d8 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"85467d8\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-box\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tUse Sturdy Packaging Materials\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tChoose strong boxes, reinforced envelopes, and cushioning materials.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffd570e elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"ffd570e\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-exclamation\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tLabel Fragile Items Clearly\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tMark boxes as \u201cFragile\u201d or \u201cHandle with Care\u201d so handlers know to be cautious.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ee12ee elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"2ee12ee\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-boxes\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAvoid Overpacking or Overloading\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tHeavy items in small boxes can easily crush contents.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc72cdd elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"dc72cdd\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-tape\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDouble-Check Sealing\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tUse strong tape and ensure all openings are properly closed.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfb4a26 elementor-position-left elementor-view-default elementor-mobile-position-top elementor-vertical-align-top elementor-widget elementor-widget-icon-box\" data-id=\"dfb4a26\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-shipping-fast\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tChoose Reliable Courier Services\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tServices like DHL, J&amp;T, or Lalamove via EasyParcel often offer extra protection and better handling standards.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6693fe2 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"6693fe2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c558e86 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c558e86\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac827eb elementor-widget elementor-widget-heading\" data-id=\"ac827eb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What to Do If Your Parcel Is Damaged<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c945c34 elementor-widget elementor-widget-text-editor\" data-id=\"c945c34\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"208\" data-end=\"421\">Even with careful preparation, sometimes parcels may arrive <strong data-start=\"268\" data-end=\"295\">damaged during delivery<\/strong>. Acting quickly and following the proper steps can help you <strong data-start=\"356\" data-end=\"399\">secure compensation and minimise losses<\/strong>. Here\u2019s what to do:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73ea49b elementor-widget elementor-widget-heading\" data-id=\"73ea49b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Document the Damage<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c99fe4 elementor-widget elementor-widget-text-editor\" data-id=\"9c99fe4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"461\" data-end=\"765\">Immediately take <strong data-start=\"478\" data-end=\"494\">clear photos<\/strong> of the damaged parcel, showing both the <strong data-start=\"535\" data-end=\"557\">external packaging<\/strong> and the <strong data-start=\"566\" data-end=\"585\">contents inside<\/strong>. This documentation serves as crucial evidence when filing a claim and ensures that your case is processed faster. Make sure the photos clearly display the extent of the damage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc78a84 elementor-widget elementor-widget-heading\" data-id=\"cc78a84\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Report to the Courier<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22dc38e elementor-widget elementor-widget-text-editor\" data-id=\"22dc38e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"807\" data-end=\"1119\">Contact the courier\u2019s <strong data-start=\"829\" data-end=\"849\">customer service<\/strong> as soon as possible and provide your <strong data-start=\"887\" data-end=\"906\">tracking number<\/strong> along with the photos. Prompt reporting increases the chances of a smooth resolution and shows that you followed the proper procedures. Most couriers have dedicated teams for handling <strong data-start=\"1091\" data-end=\"1116\">damaged parcel claims<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb14f04 elementor-widget elementor-widget-heading\" data-id=\"cb14f04\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Submit a Claim<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ebeed0 elementor-widget elementor-widget-text-editor\" data-id=\"6ebeed0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1154\" data-end=\"1463\">Most couriers offer <strong data-start=\"1174\" data-end=\"1212\">insurance coverage or compensation<\/strong> for parcels damaged in transit. Submit a claim through the courier or platform you used, following their specific guidelines and timelines. Keep all supporting documents, including <strong data-start=\"1394\" data-end=\"1434\">receipts, photos, and proof of value<\/strong>, to strengthen your claim.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b20a762 elementor-widget elementor-widget-heading\" data-id=\"b20a762\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Keep Packaging<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96e2869 elementor-widget elementor-widget-text-editor\" data-id=\"96e2869\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1498\" data-end=\"1760\">Retain the original <strong data-start=\"1518\" data-end=\"1571\">parcel packaging, boxes, and cushioning materials<\/strong> until the claim is resolved. Couriers may request to inspect the packaging to verify the damage. Keeping everything intact helps <strong data-start=\"1701\" data-end=\"1719\">avoid disputes<\/strong> and ensures a smoother claims process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fc6c2d elementor-widget elementor-widget-text-editor\" data-id=\"4fc6c2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"1767\" data-end=\"1781\"><em><strong data-start=\"1771\" data-end=\"1779\">\ud83d\udca1\u200bTip: <\/strong>Booking through platforms like <strong data-start=\"1813\" data-end=\"1827\">EasyParcel<\/strong> often provides <strong data-start=\"1843\" data-end=\"1871\">extra insurance coverage<\/strong> and faster support for damaged parcels. This added protection gives peace of mind, especially for valuable or fragile shipments.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08a513a e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"08a513a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2414da elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a2414da\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-999f345 elementor-widget elementor-widget-heading\" data-id=\"999f345\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Ship Items with EasyParcel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b23df elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"c7b23df\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-c7b23df\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active \" data-tabid=\"c7b23df\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"step-1\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"step-1-tab\" aria-expanded=\"false\">\n                            \n                                                                                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Step 1<\/span>                            \n                                                    <\/li>\n                                            <li id=\"step-2\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"step-2-tab\" aria-expanded=\"false\">\n                            \n                                                                                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Step 2<\/span>                            \n                                                    <\/li>\n                                            <li id=\"step-3\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"step-3-tab\" aria-expanded=\"false\">\n                            \n                                                                                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Step 3<\/span>                            \n                                                    <\/li>\n                                    <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"step-1-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"step-1-tab\">\n\t\t\t\t        <div id=\"KnM9nf\" class=\"PZPZlf\" data-attrid=\"tw-sourceArea\" data-entityname=\"Google Translate\"><div id=\"tw-smenu\" class=\"tw-menu\"><span style=\"font-size: 1rem\"><strong>1. Wrap the Items<\/strong> <\/span><\/div><div><img decoding=\"async\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/05\/Parcel-Packing.jpg\" \/><\/div><div><ul><li id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" role=\"text\" data-placeholder=\"Translation\" data-ved=\"2ahUKEwjVjof2_9SQAxXoR2wGHbauMsYQ3ewLegQICxAV\" aria-label=\"Translated text: Place the items in the small box. Wrap with bubble wrap so it doesn't get scratched. If it's a branded item, keep the original box inside. Seal the package with strong tape and fragile adhesive.\"><span class=\"Y2IQFc\" lang=\"en\">Place the items in the small box.<\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" role=\"text\" data-placeholder=\"Translation\" data-ved=\"2ahUKEwjVjof2_9SQAxXoR2wGHbauMsYQ3ewLegQICxAV\" aria-label=\"Translated text: Place the items in the small box. Wrap with bubble wrap so it doesn't get scratched. If it's a branded item, keep the original box inside. Seal the package with strong tape and fragile adhesive.\"><span class=\"Y2IQFc\" lang=\"en\">Wrap with bubble wrap so it doesn&#8217;t get scratched. <\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" role=\"text\" data-placeholder=\"Translation\" data-ved=\"2ahUKEwjVjof2_9SQAxXoR2wGHbauMsYQ3ewLegQICxAV\" aria-label=\"Translated text: Place the items in the small box. Wrap with bubble wrap so it doesn't get scratched. If it's a branded item, keep the original box inside. Seal the package with strong tape and fragile adhesive.\"><span class=\"Y2IQFc\" lang=\"en\">If it&#8217;s a branded item, keep the original box inside. <\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" role=\"text\" data-placeholder=\"Translation\" data-ved=\"2ahUKEwjVjof2_9SQAxXoR2wGHbauMsYQ3ewLegQICxAV\" aria-label=\"Translated text: Place the items in the small box. Wrap with bubble wrap so it doesn't get scratched. If it's a branded item, keep the original box inside. Seal the package with strong tape and fragile adhesive.\"><span class=\"Y2IQFc\" lang=\"en\">Seal the package with strong tape and fragile adhesive.<\/span><\/li><\/ul><\/div><\/div>                    <\/div>\n\t\t        \n                    <div id=\"step-2-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"step-2-tab\">\n\t\t\t\t        <div id=\"KnM9nf\" class=\"PZPZlf\" data-attrid=\"tw-sourceArea\" data-entityname=\"Google Translate\"><div id=\"tw-smenu\" class=\"tw-menu\"><strong><span style=\"font-size: 1rem\">2. Measure &amp; Weight<\/span><\/strong><\/div><div><ul><li><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19772 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step2-measure-vw.png\" alt=\"\" width=\"800\" height=\"800\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step2-measure-vw.png 800w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step2-measure-vw-300x300.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step2-measure-vw-150x150.png 150w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step2-measure-vw-768x768.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><span style=\"font-size: 1rem\">Check the weight with a scale<\/span><\/li><li>Measure the length, width and height<\/li><\/ul><\/div><\/div>                    <\/div>\n\t\t        \n                    <div id=\"step-3-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"step-3-tab\">\n\t\t\t\t        <div id=\"KnM9nf\" class=\"PZPZlf\" data-attrid=\"tw-sourceArea\" data-entityname=\"Google Translate\"><div id=\"tw-smenu\" class=\"tw-menu\"><strong><span style=\"font-size: 1rem\">3. Book Your Courier<\/span><\/strong><\/div><div><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-100549 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/05\/Shipment-Booking.jpg\" alt=\"\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/05\/Shipment-Booking.jpg 1920w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/05\/Shipment-Booking-300x169.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/05\/Shipment-Booking-1024x576.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/05\/Shipment-Booking-768x432.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2025\/05\/Shipment-Booking-1536x864.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p><ul><li id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" role=\"text\" data-placeholder=\"Translation\" data-ved=\"2ahUKEwjVjof2_9SQAxXoR2wGHbauMsYQ3ewLegQICxAV\" aria-label=\"Translated text: Log in to your EasyParcel account. Enter the pickup and delivery address. Enter the weight and size of the package. Choose your courier service (J&amp;T, DHL, Pos Laju). Add insurance if the item is expensive.\"><span class=\"Y2IQFc\" lang=\"en\">Log in to your EasyParcel account. <\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" role=\"text\" data-placeholder=\"Translation\" data-ved=\"2ahUKEwjVjof2_9SQAxXoR2wGHbauMsYQ3ewLegQICxAV\" aria-label=\"Translated text: Log in to your EasyParcel account. Enter the pickup and delivery address. Enter the weight and size of the package. Choose your courier service (J&amp;T, DHL, Pos Laju). Add insurance if the item is expensive.\"><span class=\"Y2IQFc\" lang=\"en\">Enter the pickup and delivery address. <\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" role=\"text\" data-placeholder=\"Translation\" data-ved=\"2ahUKEwjVjof2_9SQAxXoR2wGHbauMsYQ3ewLegQICxAV\" aria-label=\"Translated text: Log in to your EasyParcel account. Enter the pickup and delivery address. Enter the weight and size of the package. Choose your courier service (J&amp;T, DHL, Pos Laju). Add insurance if the item is expensive.\"><span class=\"Y2IQFc\" lang=\"en\">Enter the weight and size of the package. <\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" role=\"text\" data-placeholder=\"Translation\" data-ved=\"2ahUKEwjVjof2_9SQAxXoR2wGHbauMsYQ3ewLegQICxAV\" aria-label=\"Translated text: Log in to your EasyParcel account. Enter the pickup and delivery address. Enter the weight and size of the package. Choose your courier service (J&amp;T, DHL, Pos Laju). Add insurance if the item is expensive.\"><span class=\"Y2IQFc\" lang=\"en\">Choose your courier service (J&amp;T, DHL, Pos Laju). <\/span><\/li><li class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" role=\"text\" data-placeholder=\"Translation\" data-ved=\"2ahUKEwjVjof2_9SQAxXoR2wGHbauMsYQ3ewLegQICxAV\" aria-label=\"Translated text: Log in to your EasyParcel account. Enter the pickup and delivery address. Enter the weight and size of the package. Choose your courier service (J&amp;T, DHL, Pos Laju). Add insurance if the item is expensive.\"><span class=\"Y2IQFc\" lang=\"en\">Add insurance if the item is expensive.<\/span><\/li><\/ul><\/div><\/div>                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8e7539 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a8e7539\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c4e83c elementor-widget elementor-widget-text-editor\" data-id=\"8c4e83c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3716\" data-end=\"4063\">Parcel damage during delivery is <strong data-start=\"3749\" data-end=\"3770\">rare but possible<\/strong>, and it\u2019s not always the courier\u2019s fault. By using <strong data-start=\"3822\" data-end=\"3907\">strong packaging, choosing reliable services, and knowing the right steps to take<\/strong>, you can protect your goods and minimise stress. Remember, preparation and awareness are the best ways to ensure your parcels arrive safely and securely.<\/p><p data-start=\"3716\" data-end=\"4063\">With <strong data-start=\"4248\" data-end=\"4262\">EasyParcel<\/strong>, you can make delivery simple, affordable, and efficient \u2014 helping your business grow smoothly. EasyParcel welcomes you with a <strong data-start=\"4390\" data-end=\"4410\">FREE RM10 credit<\/strong> for your first shipment. Sign up today and start shipping smarter with EasyParcel!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6276348 elementor-widget elementor-widget-eael-creative-button\" data-id=\"6276348\" data-element_type=\"widget\" data-widget_type=\"eael-creative-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-creative-button-wrapper\">\n\n            <a class=\"eael-creative-button eael-creative-button--default\" href=\"https:\/\/p3x.cc\/wHFPj9\" data-text=\"Go!\">\n\n\t    \n                <div class=\"creative-button-inner\">\n\n                    \n                    <span class=\"cretive-button-text\">FREE RM10<\/span>\n\n                                            <span class=\"eael-creative-button-icon-right\"><i aria-hidden=\"true\" class=\"fas fa-sign-in-alt\"><\/i><\/span>                                    <\/div>\n\t                        <\/a>\n        <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8dfaee elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"b8dfaee\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-653aba3 elementor-widget elementor-widget-heading\" data-id=\"653aba3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ: Parcel Damaged During Delivery<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0151134 elementor-widget elementor-widget-text-editor\" data-id=\"0151134\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"3118\" data-end=\"3330\"><strong data-start=\"3118\" data-end=\"3197\">1. What should I do if my parcel is slightly damaged but contents are okay?<\/strong><br data-start=\"3197\" data-end=\"3200\" \/>You can still report it to the courier to ensure accountability, but a claim may not always be necessary if contents are intact.<\/p><p data-start=\"3332\" data-end=\"3514\"><strong data-start=\"3332\" data-end=\"3384\">2. Can I get a full refund for a damaged parcel?<\/strong><br data-start=\"3384\" data-end=\"3387\" \/>Most couriers provide <strong data-start=\"3409\" data-end=\"3431\">insurance coverage<\/strong> depending on the service type. Check your booking terms for compensation limits.<\/p><p data-start=\"3516\" data-end=\"3688\"><strong data-start=\"3516\" data-end=\"3567\">3. Does proper packaging really prevent damage?<\/strong><br data-start=\"3567\" data-end=\"3570\" \/>Yes! <strong data-start=\"3575\" data-end=\"3630\">Strong packaging, cushioning, and correct labelling<\/strong> significantly reduce the risk of damage during transit.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Receiving a parcel in damaged condition can be frustrating, whether it\u2019s for personal use or business purposes. While couriers do their best to handle packages carefully, sometimes accidents happen during transit due to unforeseen circumstances. The good news is that understanding the common causes, taking preventive steps, and knowing how to claim compensation can minimise the impact and protect your goods. Contents 4 Common Causes of Parcel Damage During Delivery Receiving a damaged parcel can be frustrating, but understanding why it happens can help you take preventive steps. Parcels can get damaged due to factors ranging from packaging issues to transportation accidents or weather conditions. Knowing these causes helps businesses and individuals protect their items and choose the right courier services. 1. Poor or Insufficient Packaging Source Pinterest Parcels that are improperly packed \u2014 such as using thin boxes, weak tape, or no cushioning \u2014 are highly vulnerable to damage. Fragile items like electronics, glassware, or liquids need extra protection, such as bubble wrap, foam inserts, or even double-boxing. Strong, secure packaging reduces the risk of breakage, dents, or spills during handling and transit. 2. Rough Handling in Transit Source Pinterest Even the most careful couriers sometimes cannot prevent rough handling during transportation. Parcels may be lifted, stacked, or moved on conveyor belts, which can result in scratches, dents, or broken items. High-volume periods, such as holidays or flash sales, increase the likelihood of parcels being handled quickly, raising the risk of damage. 3. Accidents During Transportation Occasionally, parcels may be damaged due to traffic accidents, sudden stops, or vehicle issues during transit. While these incidents are rare, they are more likely to affect heavier or oversized shipments that are harder to secure. Choosing reliable courier services and proper packaging can help minimise the impact if accidents occur. 4. Extreme Weather Conditions Source Pinterest Parcels exposed to rain, humidity, or extreme heat can suffer damage, particularly if they contain sensitive items like paper products, electronics, or food. Even waterproof or weather-resistant packaging may fail under prolonged or severe conditions. Protecting parcels with proper sealing, waterproof materials, and timely shipping reduces weather-related risks. How to Prevent Parcel Damage Taking preventive steps can significantly reduce the risk of your parcel being damaged during delivery. By using the right packaging, labelling items correctly, and choosing reliable courier services, you can ensure that your parcels arrive safely and securely. These practical tips help both individuals and businesses protect their goods and avoid unnecessary stress. Use Sturdy Packaging Materials Choose strong boxes, reinforced envelopes, and cushioning materials. Label Fragile Items Clearly Mark boxes as \u201cFragile\u201d or \u201cHandle with Care\u201d so handlers know to be cautious. Avoid Overpacking or Overloading Heavy items in small boxes can easily crush contents. Double-Check Sealing Use strong tape and ensure all openings are properly closed. Choose Reliable Courier Services Services like DHL, J&amp;T, or Lalamove via EasyParcel often offer extra protection and better handling standards. What to Do If Your Parcel Is Damaged Even with careful preparation, sometimes parcels may arrive damaged during delivery. Acting quickly and following the proper steps can help you secure compensation and minimise losses. Here\u2019s what to do: 1. Document the Damage Immediately take clear photos of the damaged parcel, showing both the external packaging and the contents inside. This documentation serves as crucial evidence when filing a claim and ensures that your case is processed faster. Make sure the photos clearly display the extent of the damage. 2. Report to the Courier Contact the courier\u2019s customer service as soon as possible and provide your tracking number along with the photos. Prompt reporting increases the chances of a smooth resolution and shows that you followed the proper procedures. Most couriers have dedicated teams for handling damaged parcel claims. 3. Submit a Claim Most couriers offer insurance coverage or compensation for parcels damaged in transit. Submit a claim through the courier or platform you used, following their specific guidelines and timelines. Keep all supporting documents, including receipts, photos, and proof of value, to strengthen your claim. 4. Keep Packaging Retain the original parcel packaging, boxes, and cushioning materials until the claim is resolved. Couriers may request to inspect the packaging to verify the damage. Keeping everything intact helps avoid disputes and ensures a smoother claims process. \ud83d\udca1\u200bTip: Booking through platforms like EasyParcel often provides extra insurance coverage and faster support for damaged parcels. This added protection gives peace of mind, especially for valuable or fragile shipments. How to Ship Items with EasyParcel Step 1 Step 2 Step 3 1. Wrap the Items Place the items in the small box. Wrap with bubble wrap so it doesn&#8217;t get scratched. If it&#8217;s a branded item, keep the original box inside. Seal the package with strong tape and fragile adhesive. 2. Measure &amp; Weight Check the weight with a scale Measure the length, width and height 3. Book Your Courier Log in to your EasyParcel account. Enter the pickup and delivery address. Enter the weight and size of the package. Choose your courier service (J&amp;T, DHL, Pos Laju). Add insurance if the item is expensive. Parcel damage during delivery is rare but possible, and it\u2019s not always the courier\u2019s fault. By using strong packaging, choosing reliable services, and knowing the right steps to take, you can protect your goods and minimise stress. Remember, preparation and awareness are the best ways to ensure your parcels arrive safely and securely. With EasyParcel, you can make delivery simple, affordable, and efficient \u2014 helping your business grow smoothly. EasyParcel welcomes you with a FREE RM10 credit for your first shipment. Sign up today and start shipping smarter with EasyParcel! FREE RM10 FAQ: Parcel Damaged During Delivery 1. What should I do if my parcel is slightly damaged but contents are okay?You can still report it to the courier to ensure accountability, but a claim may not always be necessary if contents are intact. 2. Can I get a full refund for a damaged parcel?Most couriers provide insurance coverage depending on the service<\/p>\n","protected":false},"author":17,"featured_media":106628,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46],"tags":[],"class_list":["post-106620","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base"],"contentshake_article_id":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Parcel Damaged During Delivery: Causes, Prevention, and What to Do in Malaysia - EasyParcel<\/title>\n<meta name=\"description\" content=\"Discover why parcels get damaged during delivery, how to prevent damage, and what to do if your shipment arrives broken or compromised.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.easyparcel.com\/my\/parcel-damaged-during-delivery\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Parcel Damaged During Delivery: Causes, Prevention, and What to Do in Malaysia - 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