{"id":125873,"date":"2026-07-20T11:36:33","date_gmt":"2026-07-20T03:36:33","guid":{"rendered":"https:\/\/blog.easyparcel.com\/my\/?p=125873"},"modified":"2026-07-20T11:36:33","modified_gmt":"2026-07-20T03:36:33","slug":"product-review","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/my\/product-review\/","title":{"rendered":"Product Review: Why Customer Feedback Is Important"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"125873\" class=\"elementor elementor-125873\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-724ee7d e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"724ee7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-80d295c elementor-widget elementor-widget-text-editor\" data-id=\"80d295c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Have you ever read<b> product review <\/b>before buying something online? Most customers do. Before they click <strong>&#8220;Buy Now,&#8221;<\/strong> they want to know if the product is good, worth the money, and recommended by other buyers. Positive reviews can encourage more people to buy your products, while negative reviews can help you understand what needs to be improved.<\/p><p>In this guide, we\u2019ll walk you through everything you need to know about product review. Let\u2019s get started!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7abe48 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"c7abe48\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;bullets&quot;,&quot;icon&quot;:{&quot;value&quot;:&quot;fas fa-caret-right&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tContents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__c7abe48\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__c7abe48\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__c7abe48\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0ee726 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c0ee726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-57ddfa4 elementor-widget elementor-widget-heading\" data-id=\"57ddfa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Is a Product Review?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e646f8 elementor-widget elementor-widget-image\" data-id=\"6e646f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Product-review-1-300x300.webp\" class=\"attachment-medium size-medium wp-image-125878\" alt=\"Product review\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Product-review-1-300x300.webp 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Product-review-1-1024x1024.webp 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Product-review-1-150x150.webp 150w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Product-review-1-768x768.webp 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Product-review-1.webp 1080w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4918f28 elementor-widget elementor-widget-text-editor\" data-id=\"4918f28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Source: <a href=\"https:\/\/www.pinterest.com\/pin\/208995238954325387\/\">Pinterest<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-983682c elementor-widget elementor-widget-text-editor\" data-id=\"983682c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">A product review is a <b>customer&#8217;s opinion about a product after they have bought and used it<\/b>. It tells other shoppers what they liked or disliked about the product and whether they would recommend it. Customers may also share their experience with the product quality,\u00a0<a href=\"https:\/\/blog.easyparcel.com\/my\/packaging-tips\/\" target=\"_blank\" rel=\"noopener\">packaging<\/a>, delivery, and whether the product matches the description.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1ff96 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6e1ff96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a80b9bf elementor-widget elementor-widget-heading\" data-id=\"a80b9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3 Common Types of Product Review<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1b477e elementor-widget elementor-widget-text-editor\" data-id=\"a1b477e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>1. Star Rating Reviews<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ea2f31 elementor-widget elementor-widget-image\" data-id=\"9ea2f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"240\" height=\"300\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Star-Rating-Reviews-1-240x300.jpg\" class=\"attachment-medium size-medium wp-image-125879\" alt=\"Star Rating for Product Review\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Star-Rating-Reviews-1-240x300.jpg 240w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Star-Rating-Reviews-1-819x1024.jpg 819w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Star-Rating-Reviews-1-768x960.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Star-Rating-Reviews-1.jpg 1000w\" sizes=\"(max-width: 240px) 100vw, 240px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b0dbc3 elementor-widget elementor-widget-text-editor\" data-id=\"7b0dbc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Source: <a href=\"https:\/\/www.pinterest.com\/pin\/988399449481557050\/\">Pinterest<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6252735 elementor-widget elementor-widget-text-editor\" data-id=\"6252735\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Star rating reviews allow customers to <b>quickly rate their experience<\/b>, usually from 1 to 5 stars. Customers can use star ratings to show their satisfaction level without writing a detailed comment.<\/p><p class=\"isSelectedEnd\"><strong>What star ratings show:<\/strong><\/p><ul data-spread=\"false\"><li><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/> Excellent product experience<\/li><li><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/> Good product with minor issues<\/li><li><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/> Average experience with room for improvement<\/li><li><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/> \/ <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/2b50.svg\" alt=\"\u2b50\" \/> Poor experience<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b26ea48 elementor-widget elementor-widget-text-editor\" data-id=\"b26ea48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>2. Written Product Reviews<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d8f130 elementor-widget elementor-widget-image\" data-id=\"1d8f130\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"251\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Written-product-review-1-300x251.webp\" class=\"attachment-medium size-medium wp-image-125881\" alt=\"Writing for product review\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Written-product-review-1-300x251.webp 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Written-product-review-1-768x644.webp 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Written-product-review-1.webp 940w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c04c436 elementor-widget elementor-widget-text-editor\" data-id=\"c04c436\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Source: <a href=\"https:\/\/www.pinterest.com\/pin\/145100419239662289\/\">Pinterest<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-352ca6d elementor-widget elementor-widget-text-editor\" data-id=\"352ca6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Written reviews are <b>text-based feedback shared by customers<\/b> after they purchase and use a product. Customers usually describe their experience, including product quality, features, and overall satisfaction.<\/p><p class=\"isSelectedEnd\"><strong>What customers usually share:<\/strong><\/p><ul data-spread=\"false\"><li>Product quality and performance<\/li><li>Whether the product matches the description<\/li><li>Pros and cons of the product<\/li><li>Personal experience using the product<\/li><li>Value for money<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8399552 elementor-widget elementor-widget-text-editor\" data-id=\"8399552\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>3. Photo &amp; Video Reviews<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96bf0fe elementor-widget elementor-widget-image\" data-id=\"96bf0fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"240\" height=\"300\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Photo-video-product-review-1-240x300.jpg\" class=\"attachment-medium size-medium wp-image-125882\" alt=\"Photo &amp; video product review\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Photo-video-product-review-1-240x300.jpg 240w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Photo-video-product-review-1-819x1024.jpg 819w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Photo-video-product-review-1-768x960.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2026\/07\/Photo-video-product-review-1.jpg 1152w\" sizes=\"(max-width: 240px) 100vw, 240px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ebcff6 elementor-widget elementor-widget-text-editor\" data-id=\"4ebcff6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><em>Source: <a href=\"https:\/\/www.pinterest.com\/pin\/624030092158322692\/\">Pinterest<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f138780 elementor-widget elementor-widget-text-editor\" data-id=\"f138780\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Photo and video reviews include <b>images or videos shared by customers to show the actual product they received. <\/b>These reviews help shoppers see the product in real-life situations.<\/p><p class=\"isSelectedEnd\"><strong>Common types of photo and video reviews:<\/strong><\/p><ul data-spread=\"false\"><li>Product unboxing videos<\/li><li>Product demonstration videos<\/li><li>Before-and-after comparisons<\/li><li>Photos showing product size, colour, or quality<\/li><li>Videos showing how the product works<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f66af elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d3f66af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d7761d elementor-widget elementor-widget-heading\" data-id=\"7d7761d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4 Key Elements of a Good Product Review<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f42579 elementor-widget elementor-widget-text-editor\" data-id=\"9f42579\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A good product review should help customers decide whether a product meets their needs before making a purchase. A helpful and trustworthy review usually includes the following key elements:<\/p><h3>1. Real Customer Experience<\/h3><p>A good review should share a <b>genuine experience from someone who has used the product<\/b>. Customers want to know how the product performs in real-life situations.<\/p><p><strong>Example:<\/strong><\/p><ul data-spread=\"false\"><li>How the customer uses the product daily<\/li><li>How long they have used it<\/li><li>Their overall experience with the product<\/li><\/ul><h3>2. Specific Product Details<\/h3><p>A useful review should provide <b>clear details about the product<\/b> instead of only saying &#8220;good&#8221; or &#8220;bad.&#8221; Specific information helps other customers understand the product better.<\/p><p><strong>Example:<\/strong><\/p><ul data-spread=\"false\"><li>Product quality and performance<\/li><li>Design and appearance<\/li><li>Ease of use<\/li><li>Features and functions<\/li><\/ul><h3>3. Pros and Cons<\/h3><p>A trustworthy review should include both the <b>good and bad sides of a product<\/b>. A balanced review helps customers make a more informed decision.<\/p><p><strong>Example:<\/strong><\/p><p><strong>Pros:<\/strong><\/p><ul data-spread=\"false\"><li>Good quality<\/li><li>Easy to use<\/li><li>Worth the price<\/li><\/ul><p><strong>Cons:<\/strong><\/p><ul data-spread=\"false\"><li>Limited choices<\/li><li>Some features could be improved<\/li><\/ul><h3>4. Comparisons with Similar Products<\/h3><p>Some customers <b>compare a product with similar items<\/b> before sharing their opinions. This helps other buyers understand the product&#8217;s value and differences.<\/p><p><strong>Example:<\/strong><\/p><ul data-spread=\"false\"><li>&#8220;This product is more affordable than other brands&#8221;<\/li><li>&#8220;The quality is better compared to my previous purchase&#8221;<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-613c704 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"613c704\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75b11d6 elementor-widget elementor-widget-heading\" data-id=\"75b11d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why Product Review Very Important for eCommerce Seller?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-585e3dd e-grid e-con-full wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"585e3dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c21cba5 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"c21cba5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-users\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tBuild Customer Trust\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tPositive product reviews show that other customers have purchased and had a good experience with your products. This helps new customers feel more confident when buying from your store.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af1d63 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"0af1d63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chart-line\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tIncrease Sales and Conversions\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tCustomers are more likely to purchase products with good ratings and positive feedback. Reviews can encourage other shoppers to complete their purchases.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-463a177 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"463a177\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-star\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tImprove Brand Reputation\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tA collection of genuine reviews helps create a positive image for your business. Good reviews show that your brand provides quality products and a satisfying customer experience.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20350aa elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"20350aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-rocket\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tStand Out from Competitors\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tWith many sellers offering similar products online, positive reviews can help your store stand out. Strong ratings and customer feedback can make your products more attractive to potential buyers.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a187100 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a187100\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9238acb elementor-widget elementor-widget-heading\" data-id=\"9238acb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Encourage Customers to Leave a Positive Product Review?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf3326e elementor-widget elementor-widget-text-editor\" data-id=\"cf3326e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Positive product reviews can help eCommerce sellers build trust, attract new customers, and increase sales. However, customers are more likely to leave a good review when they have a smooth and satisfying shopping experience.<\/p><p class=\"isSelectedEnd\">Here are some ways eCommerce sellers can encourage customers to leave positive reviews:<\/p><h3>1. Provide Quality Products<\/h3><p class=\"isSelectedEnd\">The best way to get positive reviews is by offering products that meet or exceed customer expectations. When customers are satisfy with their purchase, they are more likely to share a positive experience.<\/p><p class=\"isSelectedEnd\"><strong>Tips:<\/strong><\/p><ul data-spread=\"false\"><li>Ensure product quality before shipping<\/li><li>Provide accurate product descriptions<\/li><li>Use clear product images<\/li><\/ul><h3>2. Provide Excellent Customer Service<\/h3><p class=\"isSelectedEnd\">Good customer support can<b> turn a normal purchase into a positive experience<\/b>. Customers appreciate sellers who respond quickly and help solve their problems.<\/p><p class=\"isSelectedEnd\"><strong>Tips:<\/strong><\/p><ul data-spread=\"false\"><li>Reply to customer questions promptly<\/li><li>Provide helpful solutions<\/li><li>Follow up after purchase<\/li><\/ul><h3>3. Make It Easy to Leave Reviews<\/h3><p class=\"isSelectedEnd\">Some customers may forget to leave reviews even when they are satisfied. A simple reminder can encourage them to share their feedback.<\/p><p class=\"isSelectedEnd\"><strong>Tips:<\/strong><\/p><ul data-spread=\"false\"><li>Send a friendly follow-up message after delivery<\/li><li><a href=\"https:\/\/blog.easyparcel.com\/my\/after-sales-service\/\" target=\"_blank\" rel=\"noopener\">Ask customers\u00a0<\/a>to share their experience<\/li><li>Provide a simple review process<\/li><\/ul><div><h3>4. Ensure Fast and Reliable Delivery<\/h3><p class=\"isSelectedEnd\">Delivery experience can strongly affect customer satisfaction. A product that<b> arrives on time and in good condition<\/b> can create a better overall shopping experience.<\/p><p class=\"isSelectedEnd\"><span style=\"font-weight: bolder;\">Tips:<\/span><\/p><ul style=\"font-size: 16px; background: #ffffff;\" data-spread=\"false\"><li style=\"font-size: 16px;\">Choose a reliable\u00a0<a href=\"https:\/\/blog.easyparcel.com\/my\/courier\/\" target=\"_blank\" rel=\"noopener\">courier<\/a>\u00a0service on<a href=\"https:\/\/blog.easyparcel.com\/my\/easyparcel-tutorial-for-beginner\/\" target=\"_blank\" rel=\"noopener\"> EasyParcel<\/a><\/li><li style=\"font-size: 16px;\">Provide tracking information<\/li><li style=\"font-size: 16px;\">Ensure proper packaging to\u00a0<a href=\"https:\/\/blog.easyparcel.com\/my\/parcel-damaged-during-delivery\/\" target=\"_blank\" rel=\"noopener\">prevent damage<\/a><\/li><\/ul><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b3513f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4b3513f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8c4f616 elementor-widget elementor-widget-heading\" data-id=\"8c4f616\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Received a Negative Product Review? Here\u2019s How Sellers Should Respond<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2b3b76 elementor-widget elementor-widget-text-editor\" data-id=\"f2b3b76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Negative product reviews can happen to any eCommerce seller. Instead of ignoring them, sellers should see them as an opportunity to understand customer concerns.<\/p><p>Here are some ways sellers can respond to negative product reviews:<\/p><h3>1. Understand the Customer\u2019s Issue<\/h3><p>Before responding, sellers should <b>identify the reason behind the negative review<\/b>. Understanding the problem helps sellers provide a more effective solution.<\/p><p><span style=\"font-weight: bolder;\">Common reasons for negative reviews:<\/span><\/p><ul style=\"font-size: 16px; background: #ffffff;\" data-spread=\"false\"><li style=\"font-size: 16px;\">Product quality does not meet expectations<\/li><li style=\"font-size: 16px;\">Item arrived damaged<\/li><li style=\"font-size: 16px;\">Wrong product received<\/li><li style=\"font-size: 16px;\"><a href=\"https:\/\/blog.easyparcel.com\/my\/shipping-delay\/\" target=\"_blank\" rel=\"noopener\">Delivery delays<\/a><\/li><li style=\"font-size: 16px;\">Poor customer service experience<\/li><\/ul><h3>2. Respond Calmly and Professionally<\/h3><p>Sellers should<b> avoid replying emotionally<\/b>, even when the feedback feels unfair. A polite and professional response shows customers that the business values feedback and cares about customer satisfaction.<\/p><p><strong>Tips:<\/strong><\/p><ul data-spread=\"false\"><li>Thank the customer for sharing their feedback<\/li><li>Apologise for the inconvenience caused<\/li><li>Use a respectful and helpful tone<\/li><\/ul><h3>3. Offer a Solution to Resolve the Problem<\/h3><p>A good response should<b> focus on solving the issue <\/b>instead of only explaining what happened. Providing support can help rebuild customer trust.<\/p><p><strong>Possible solutions:<\/strong><\/p><ul data-spread=\"false\"><li>Offer a replacement or exchange<\/li><li>Provide guidance on product usage<\/li><li>Assist with delivery-related problems<\/li><li>Follow up with the customer after resolving the issue<\/li><\/ul><h3>4. Use Feedback to Improve Your Business<\/h3><p>Negative reviews can<b> provide valuable insights into areas that need improvement<\/b>. Sellers can use customer feedback to improve product quality, packaging, delivery processes, and customer service.<\/p><p><strong>Examples:<\/strong><\/p><ul data-spread=\"false\"><li>Update product descriptions to avoid customer misunderstandings<\/li><li>Improve packaging to reduce product damage<\/li><li>Work with reliable courier services to improve delivery experience<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb5699e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"eb5699e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12f1b80 elementor-widget elementor-widget-text-editor\" data-id=\"12f1b80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">A customer\u2019s experience does not end after they click the \u201cBuy Now\u201d button. Delivery is also an important part of the shopping journey. Even if a product is high quality, late deliveries, damaged parcels, or poor tracking experiences can lead to negative reviews.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17c1cc2 elementor-widget elementor-widget-heading\" data-id=\"17c1cc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How EasyParcel Helps You Encourage Customers to Leave a Positive Review?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e64f1d elementor-invisible elementor-widget elementor-widget-easyparcel_quote\" data-id=\"1e64f1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInDown&quot;}\" data-widget_type=\"easyparcel_quote.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<h3 class=\"card-title\">Get Instant Quotes<\/h3>\n<!-- Tab Navigation -->\n<ul class=\"nav nav-tabs mt-3 mb-3\" id=\"quoteTabs\" role=\"tablist\">\n  <li class=\"nav-item\" role=\"presentation\">\n    <a class=\"nav-link active\" id=\"domestic-tab\" data-bs-toggle=\"tab\" href=\"#domestic\" role=\"tab\" aria-controls=\"domestic\" aria-selected=\"true\" onclick=\"easyparcelQuote.switchTab('domestic',$('#receiver_country'), 'receiver_state')\"><i class=\"list-icon fa fa-truck quote-icon\"><\/i>Domestic<\/a>\n  <\/li>\n  <li class=\"nav-item\" role=\"presentation\">\n    <a class=\"nav-link\" id=\"international-tab\" data-bs-toggle=\"tab\" href=\"#international\" role=\"tab\" aria-controls=\"international\" aria-selected=\"false\" onclick=\"easyparcelQuote.switchTab('international',$('#receiver_country'), 'receiver_state')\"><i class=\"list-icon fa fa-plane quote-icon\"><\/i>International<\/a>\n  <\/li>\n  <li class=\"nav-item\" role=\"presentation\">\n    <a class=\"nav-link\" id=\"ondemand-tab\" href=\"https:\/\/app.easyparcel.com\/my\/en\/ondemand\"><i class=\"list-icon fa fa-bolt quote-icon\"><\/i>On-demand<\/a>\n  <\/li>\n<\/ul>\n\n<form class=\"easyparcel-widget easyparcel-quote\">\n    <div class=\"card border-0\">\n        <div class=\"card-body\">\n\n            <input type=\"hidden\" name=\"country\" value=\"MY\">\n            <input type=\"hidden\" name=\"webapp_url\" value=\"https:\/\/app.easyparcel.com\/my\/en\/\">\n\n            <div class=\"row mb-1\">\n                <div class=\"col-12 mb-2\">\n                    <label for=\"sender_country\" class=\"form-label d-inline me-1\">From:<\/label>\n\n                    <select\n                        id=\"sender_country\"\n                        name=\"sender_country\"\n                        class=\"form-control\"\n                        onchange=\"easyparcelQuote.changeCountry(this, 'sender_state')\"\n                        required\n                    >\n                                                    <option value=\"MY\"  selected='selected'>MALAYSIA<\/option>\n                                                <\/select>\n                <\/div>\n\n                <div class=\"state-input-container col-5 col-sm-6 mb-2\">\n                    <select\n                        id=\"sender_state\"\n                        name=\"sender_state\"\n                        class=\"form-control\"\n                        data-placeholder=\"State\"\n                        required\n                    >\n                        <option><\/option>\n                                                    <option value=\"jhr\">Johor<\/option>\n                                                    <option value=\"kdh\">Kedah<\/option>\n                                                    <option value=\"ktn\">Kelantan<\/option>\n                                                    <option value=\"mlk\">Melaka<\/option>\n                                                    <option value=\"nsn\">Negeri Sembilan<\/option>\n                                                    <option value=\"phg\">Pahang<\/option>\n                                                    <option value=\"prk\">Perak<\/option>\n                                                    <option value=\"pls\">Perlis<\/option>\n                                                    <option value=\"png\">Pulau Pinang<\/option>\n                                                    <option value=\"sgr\">Selangor<\/option>\n                                                    <option value=\"trg\">Terengganu<\/option>\n                                                    <option value=\"kul\">Kuala Lumpur<\/option>\n                                                    <option value=\"pjy\">Putra Jaya<\/option>\n                                                    <option value=\"srw\">Sarawak<\/option>\n                                                    <option value=\"sbh\">Sabah<\/option>\n                                                    <option value=\"lbn\">Labuan<\/option>\n                                            <\/select>\n                <\/div>\n\n                <div class=\"postcode-input-container col-7 col-sm-6 mb-2\">\n                    <div class=\"d-flex flex-row\">\n                        <input\n                            type=\"text\"\n                            id=\"sender_postcode\"\n                            name=\"sender_postcode\"\n                            class=\"form-control\"\n                            placeholder=\"Postcode\"\n                            onkeyup=\"easyparcelQuote.changePostcode(this, 'sender_state')\"\n                            onchange=\"easyparcelQuote.changePostcode(this, 'sender_state')\"\n                            onblur=\"easyparcelQuote.changePostcode(this, 'sender_state')\"\n                            maxlength=\"6\"\n                        >\n\n                        <button\n                            type=\"button\"\n                            class=\"quote-address-book-btn btn btn-secondary\"\n                            data-bs-toggle=\"tooltip\"\n                            data-bs-placement=\"top\"\n                            data-bs-custom-class=\"easyparcel-tooltip\"\n                            title=\"Address Book\"\n                            onclick=\"easyparcelQuote.clickAddressBook(this, 'c', $('#sender_postcode').val(), $('#sender_country').val())\"\n                        >\n                            <i class=\"fa-solid fa-address-book\"><\/i>\n                        <\/button>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <div class=\"row mb-1\">\n                <div class=\"col-12 mb-2\">\n                    <label for=\"receiver_country\" class=\"form-label d-inline me-1\">To:<\/label>\n\n                    <select\n                        id=\"receiver_country\"\n                        name=\"receiver_country\"\n                        class=\"form-control\"\n                        onchange=\"easyparcelQuote.changeCountry(this, 'receiver_state')\"\n                        required\n                    >\n                                                    <option value=\"AF\" >AFGHANISTAN<\/option>\n                                                    <option value=\"AL\" >ALBANIA<\/option>\n                                                    <option value=\"DZ\" >ALGERIA<\/option>\n                                                    <option value=\"AS\" >AMERICAN SAMOA<\/option>\n                                                    <option value=\"AD\" >ANDORRA<\/option>\n                                                    <option value=\"AO\" >ANGOLA<\/option>\n                                                    <option value=\"AI\" >ANGUILLA<\/option>\n                                                    <option value=\"AG\" >ANTIGUA<\/option>\n                                                    <option value=\"AR\" >ARGENTINA<\/option>\n                                                    <option value=\"AM\" >ARMENIA<\/option>\n                                                    <option value=\"AW\" >ARUBA<\/option>\n                                                    <option value=\"AU\" >AUSTRALIA<\/option>\n                                                    <option value=\"AT\" >AUSTRIA<\/option>\n                                                    <option value=\"AZ\" >AZERBAIJAN<\/option>\n                                                    <option value=\"BS\" >BAHAMAS<\/option>\n                                                    <option value=\"BH\" >BAHRAIN<\/option>\n                                                    <option value=\"BD\" >BANGLADESH<\/option>\n                                                    <option value=\"BB\" >BARBADOS<\/option>\n                                                    <option value=\"BY\" >BELARUS<\/option>\n                                                    <option value=\"BE\" >BELGIUM<\/option>\n                                                    <option value=\"BZ\" >BELIZE<\/option>\n                                                    <option value=\"BJ\" >BENIN<\/option>\n                                                    <option value=\"BM\" >BERMUDA<\/option>\n                                                    <option value=\"BT\" >BHUTAN<\/option>\n                                                    <option value=\"BO\" >BOLIVIA<\/option>\n                                                    <option value=\"BQ\" >BONAIRE<\/option>\n                                                    <option value=\"BA\" >BOSNIA AND HERZEGOVINA<\/option>\n                                                    <option value=\"BW\" >BOTSWANA<\/option>\n                                                    <option value=\"BR\" >BRAZIL<\/option>\n                                                    <option value=\"BN\" >BRUNEI DARUSSALAM<\/option>\n                                                    <option value=\"BG\" >BULGARIA<\/option>\n                                                    <option value=\"BF\" >BURKINA FASO<\/option>\n                                                    <option value=\"BI\" >BURUNDI<\/option>\n                                                    <option value=\"KH\" >CAMBODIA<\/option>\n                                                    <option value=\"CM\" >CAMEROON<\/option>\n                                                    <option value=\"CA\" >CANADA<\/option>\n                                                    <option value=\"IC\" >CANARY ISLANDS, THE<\/option>\n                                                    <option value=\"CV\" >CAPE VERDE<\/option>\n                                                    <option value=\"KY\" >CAYMAN ISLANDS<\/option>\n                                                    <option value=\"CF\" >CENTRAL AFRICAN REPUBLIC<\/option>\n                                                    <option value=\"TD\" >CHAD<\/option>\n                                                    <option value=\"CL\" >CHILE<\/option>\n                                                    <option value=\"CN\" >CHINA<\/option>\n                                                    <option value=\"CO\" >COLOMBIA<\/option>\n                                                    <option value=\"KM\" >COMOROS<\/option>\n                                                    <option value=\"CG\" >CONGO<\/option>\n                                                    <option value=\"CD\" >CONGO, THE DEMOCRATIC REPUBLIC OF THE<\/option>\n                                                    <option value=\"CK\" >COOK ISLANDS<\/option>\n                                                    <option value=\"CR\" >COSTA RICA<\/option>\n                                                    <option value=\"CI\" >COTE D&#039;IVOIRE<\/option>\n                                                    <option value=\"HR\" >CROATIA<\/option>\n                                                    <option value=\"CU\" >CUBA<\/option>\n                                                    <option value=\"CW\" >CURACAO<\/option>\n                                                    <option value=\"CY\" >CYPRUS<\/option>\n                                                    <option value=\"CZ\" >CZECH REPUBLIC<\/option>\n                                                    <option value=\"DK\" >DENMARK<\/option>\n                                                    <option value=\"DJ\" >DJIBOUTI<\/option>\n                                                    <option value=\"DM\" >DOMINICA<\/option>\n                                                    <option value=\"DO\" >DOMINICAN REPUBLIC<\/option>\n                                                    <option value=\"TP\" >EAST TIMOR<\/option>\n                                                    <option value=\"EC\" >ECUADOR<\/option>\n                                                    <option value=\"EG\" >EGYPT<\/option>\n                                                    <option value=\"SV\" >EL SALVADOR<\/option>\n                                                    <option value=\"GQ\" >EQUATORIAL GUINEA<\/option>\n                                                    <option value=\"ER\" >ERITREA<\/option>\n                                                    <option value=\"EE\" >ESTONIA<\/option>\n                                                    <option value=\"ET\" >ETHIOPIA<\/option>\n                                                    <option value=\"FK\" >FALKLAND ISLANDS (MALVINAS)<\/option>\n                                                    <option value=\"FO\" >FAROE ISLANDS<\/option>\n                                                    <option value=\"FJ\" >FIJI<\/option>\n                                                    <option value=\"FI\" >FINLAND<\/option>\n                                                    <option value=\"FR\" >FRANCE<\/option>\n                                                    <option value=\"GF\" >FRENCH GUIANA<\/option>\n                                                    <option value=\"PF\" >FRENCH POLYNESIA<\/option>\n                                                    <option value=\"GA\" >GABON<\/option>\n                                                    <option value=\"GM\" >GAMBIA<\/option>\n                                                    <option value=\"GE\" >GEORGIA<\/option>\n                                                    <option value=\"DE\" >GERMANY<\/option>\n                                                    <option value=\"GH\" >GHANA<\/option>\n                                                    <option value=\"GI\" >GIBRALTAR<\/option>\n                                                    <option value=\"GR\" >GREECE<\/option>\n                                                    <option value=\"GL\" >GREENLAND<\/option>\n                                                    <option value=\"GD\" >GRENADA<\/option>\n                                                    <option value=\"GP\" >GUADELOUPE<\/option>\n                                                    <option value=\"GU\" >GUAM<\/option>\n                                                    <option value=\"GT\" >GUATEMALA<\/option>\n                                                    <option value=\"GG\" >GUERNSEY<\/option>\n                                                    <option value=\"GN\" >GUINEA REPUBLIC<\/option>\n                                                    <option value=\"GW\" >GUINEA BISSAU<\/option>\n                                                    <option value=\"GY\" >GUYANA<\/option>\n                                                    <option value=\"HT\" >HAITI<\/option>\n                                                    <option value=\"HN\" >HONDURAS<\/option>\n                                                    <option value=\"HK\" >HONG KONG<\/option>\n                                                    <option value=\"HU\" >HUNGARY<\/option>\n                                                    <option value=\"IS\" >ICELAND<\/option>\n                                                    <option value=\"IN\" >INDIA<\/option>\n                                                    <option value=\"ID\" >INDONESIA<\/option>\n                                                    <option value=\"IR\" >IRAN, ISLAMIC REPUBLIC OF<\/option>\n                                                    <option value=\"IQ\" >IRAQ<\/option>\n                                                    <option value=\"IE\" >IRELAND<\/option>\n                                                    <option value=\"IL\" >ISRAEL<\/option>\n                                                    <option value=\"IT\" >ITALY<\/option>\n                                                    <option value=\"JM\" >JAMAICA<\/option>\n                                                    <option value=\"JP\" >JAPAN<\/option>\n                                                    <option value=\"JE\" >JERSEY<\/option>\n                                                    <option value=\"JO\" >JORDAN<\/option>\n                                                    <option value=\"KZ\" >KAZAKHSTAN<\/option>\n                                                    <option value=\"KE\" >KENYA<\/option>\n                                                    <option value=\"KI\" >KIRIBATI<\/option>\n                                                    <option value=\"KP\" >KOREA, DEMOCRATIC PEOPLE&#039;S REPUBLIC OF<\/option>\n                                                    <option value=\"KR\" >SOUTH KOREA<\/option>\n                                                    <option value=\"XK\" >KOSOVO<\/option>\n                                                    <option value=\"KW\" >KUWAIT<\/option>\n                                                    <option value=\"KG\" >KYRGYZSTAN<\/option>\n                                                    <option value=\"LA\" >LAO PEOPLE&#039;S DEMOCRATIC REPUBLIC<\/option>\n                                                    <option value=\"LV\" >LATVIA<\/option>\n                                                    <option value=\"LB\" >LEBANON<\/option>\n                                                    <option value=\"LS\" >LESOTHO<\/option>\n                                                    <option value=\"LR\" >LIBERIA<\/option>\n                                                    <option value=\"LY\" >LIBYA<\/option>\n                                                    <option value=\"LI\" >LIECHTENSTEIN<\/option>\n                                                    <option value=\"LT\" >LITHUANIA<\/option>\n                                                    <option value=\"LU\" >LUXEMBOURG<\/option>\n                                                    <option value=\"MO\" >MACAU<\/option>\n                                                    <option value=\"MK\" >MACEDONIA, THE FORMER YUGOSLAV REPUBLIC OF<\/option>\n                                                    <option value=\"MG\" >MADAGASCAR<\/option>\n                                                    <option value=\"MY\"  selected='selected'>MALAYSIA<\/option>\n                                                    <option value=\"MW\" >MALAWI<\/option>\n                                                    <option value=\"MV\" >MALDIVES<\/option>\n                                                    <option value=\"ML\" >MALI<\/option>\n                                                    <option value=\"MT\" >MALTA<\/option>\n                                                    <option value=\"MH\" >MARSHALL ISLANDS<\/option>\n                                                    <option value=\"MQ\" >MARTINIQUE<\/option>\n                                                    <option value=\"MR\" >MAURITANIA<\/option>\n                                                    <option value=\"MU\" >MAURITIUS<\/option>\n                                                    <option value=\"YT\" >MAYOTTE<\/option>\n                                                    <option value=\"MX\" >MEXICO<\/option>\n                                                    <option value=\"FM\" >MICRONESIA, FEDERATED STATES OF<\/option>\n                                                    <option value=\"MD\" >MOLDOVA, REPUBLIC OF<\/option>\n                                                    <option value=\"MC\" >MONACO<\/option>\n                                                    <option value=\"MN\" >MONGOLIA<\/option>\n                                                    <option value=\"ME\" >MONTENEGRO<\/option>\n                                                    <option value=\"MS\" >MONTSERRAT<\/option>\n                                                    <option value=\"MA\" >MOROCCO<\/option>\n                                                    <option value=\"MZ\" >MOZAMBIQUE<\/option>\n                                                    <option value=\"MM\" >MYANMAR<\/option>\n                                                    <option value=\"NA\" >NAMIBIA<\/option>\n                                                    <option value=\"NR\" >NAURU<\/option>\n                                                    <option value=\"NP\" >NEPAL<\/option>\n                                                    <option value=\"NL\" >NETHERLANDS<\/option>\n                                                    <option value=\"AN\" >NETHERLANDS ANTILLES<\/option>\n                                                    <option value=\"XN\" >NEVIS<\/option>\n                                                    <option value=\"NC\" >NEW CALEDONIA<\/option>\n                                                    <option value=\"NZ\" >NEW ZEALAND<\/option>\n                                                    <option value=\"NI\" >NICARAGUA<\/option>\n                                                    <option value=\"NE\" >NIGER<\/option>\n                                                    <option value=\"NG\" >NIGERIA<\/option>\n                                                    <option value=\"NU\" >NIUE<\/option>\n                                                    <option value=\"NO\" >NORWAY<\/option>\n                                                    <option value=\"OM\" >OMAN<\/option>\n                                                    <option value=\"PK\" >PAKISTAN<\/option>\n                                                    <option value=\"PW\" >PALAU<\/option>\n                                                    <option value=\"PA\" >PANAMA<\/option>\n                                                    <option value=\"PG\" >PAPUA NEW GUINEA<\/option>\n                                                    <option value=\"PY\" >PARAGUAY<\/option>\n                                                    <option value=\"PE\" >PERU<\/option>\n                                                    <option value=\"PH\" >PHILIPPINES<\/option>\n                                                    <option value=\"PL\" >POLAND<\/option>\n                                                    <option value=\"PT\" >PORTUGAL<\/option>\n                                                    <option value=\"PR\" >PUERTO RICO<\/option>\n                                                    <option value=\"QA\" >QATAR<\/option>\n                                                    <option value=\"RE\" >REUNION<\/option>\n                                                    <option value=\"RO\" >ROMANIA<\/option>\n                                                    <option value=\"RU\" >RUSSIAN FEDERATION<\/option>\n                                                    <option value=\"RW\" >RWANDA<\/option>\n                                                    <option value=\"MP\" >SAIPAN<\/option>\n                                                    <option value=\"WS\" >SAMOA<\/option>\n                                                    <option value=\"SM\" >SAN MARINO<\/option>\n                                                    <option value=\"ST\" >SAO TOME AND PRINCIPE<\/option>\n                                                    <option value=\"SA\" >SAUDI ARABIA<\/option>\n                                                    <option value=\"SN\" >SENEGAL<\/option>\n                                                    <option value=\"RS\" >SERBIA<\/option>\n                                                    <option value=\"SC\" >SEYCHELLES<\/option>\n                                                    <option value=\"SL\" >SIERRA LEONE<\/option>\n                                                    <option value=\"SG\" >SINGAPORE<\/option>\n                                                    <option value=\"SK\" >SLOVAKIA<\/option>\n                                                    <option value=\"SI\" >SLOVENIA<\/option>\n                                                    <option value=\"SB\" >SOLOMON ISLANDS<\/option>\n                                                    <option value=\"SO\" >SOMALIA<\/option>\n                                                    <option value=\"XS\" >SOMALILAND (NORTH SOMALIA)<\/option>\n                                                    <option value=\"ZA\" >SOUTH AFRICA<\/option>\n                                                    <option value=\"ES\" >SPAIN<\/option>\n                                                    <option value=\"LK\" >SRI LANKA<\/option>\n                                                    <option value=\"BL\" >ST. BARTHELEMY<\/option>\n                                                    <option value=\"XE\" >ST. EUSTATIUS<\/option>\n                                                    <option value=\"KN\" >ST. KITTS<\/option>\n                                                    <option value=\"LC\" >ST. LUCIA<\/option>\n                                                    <option value=\"XM\" >ST. MAARTEN<\/option>\n                                                    <option value=\"VC\" >ST. VINCENT<\/option>\n                                                    <option value=\"SD\" >SUDAN<\/option>\n                                                    <option value=\"SR\" >SURINAME<\/option>\n                                                    <option value=\"SZ\" >SWAZILAND<\/option>\n                                                    <option value=\"SE\" >SWEDEN<\/option>\n                                                    <option value=\"CH\" >SWITZERLAND<\/option>\n                                                    <option value=\"SY\" >SYRIA<\/option>\n                                                    <option value=\"TW\" >TAIWAN<\/option>\n                                                    <option value=\"TJ\" >TAJIKISTAN<\/option>\n                                                    <option value=\"TZ\" >TANZANIA<\/option>\n                                                    <option value=\"TH\" >THAILAND<\/option>\n                                                    <option value=\"TG\" >TOGO<\/option>\n                                                    <option value=\"TO\" >TONGA<\/option>\n                                                    <option value=\"TT\" >TRINIDAD AND TOBAGO<\/option>\n                                                    <option value=\"TN\" >TUNISIA<\/option>\n                                                    <option value=\"TR\" >TURKEY<\/option>\n                                                    <option value=\"TM\" >TURKMENISTAN<\/option>\n                                                    <option value=\"TC\" >TURKS AND CAICOS ISLANDS<\/option>\n                                                    <option value=\"TV\" >TUVALU<\/option>\n                                                    <option value=\"UG\" >UGANDA<\/option>\n                                                    <option value=\"UA\" >UKRAINE<\/option>\n                                                    <option value=\"AE\" >UNITED ARAB EMIRATES<\/option>\n                                                    <option value=\"GB\" >UNITED KINGDOM<\/option>\n                                                    <option value=\"US\" >UNITED STATES<\/option>\n                                                    <option value=\"UM\" >UNITED STATES MINOR OUTLYING ISLANDS<\/option>\n                                                    <option value=\"UY\" >URUGUAY<\/option>\n                                                    <option value=\"UZ\" >UZBEKISTAN<\/option>\n                                                    <option value=\"VU\" >VANUATU<\/option>\n                                                    <option value=\"VE\" >VENEZUELA<\/option>\n                                                    <option value=\"VN\" >VIETNAM<\/option>\n                                                    <option value=\"VG\" >VIRGIN ISLANDS, BRITISH<\/option>\n                                                    <option value=\"VI\" >VIRGIN ISLANDS, U.S.<\/option>\n                                                    <option value=\"YE\" >YEMEN<\/option>\n                                                    <option value=\"ZM\" >ZAMBIA<\/option>\n                                                    <option value=\"ZW\" >ZIMBABWE<\/option>\n                                            <\/select>\n                <\/div>\n\n                <div class=\"state-input-container col-5 col-sm-6 mb-2\">\n                    <select\n                        id=\"receiver_state\"\n                        name=\"receiver_state\"\n                        class=\"form-control\"\n                        data-placeholder=\"State\"\n                        \n                    >\n                        <option><\/option>\n                                                    <option value=\"jhr\">Johor<\/option>\n                                                    <option value=\"kdh\">Kedah<\/option>\n                                                    <option value=\"ktn\">Kelantan<\/option>\n                                                    <option value=\"mlk\">Melaka<\/option>\n                                                    <option value=\"nsn\">Negeri Sembilan<\/option>\n                                                    <option value=\"phg\">Pahang<\/option>\n                                                    <option value=\"prk\">Perak<\/option>\n                                                    <option value=\"pls\">Perlis<\/option>\n                                                    <option value=\"png\">Pulau Pinang<\/option>\n                                                    <option value=\"sgr\">Selangor<\/option>\n                                                    <option value=\"trg\">Terengganu<\/option>\n                                                    <option value=\"kul\">Kuala Lumpur<\/option>\n                                                    <option value=\"pjy\">Putra Jaya<\/option>\n                                                    <option value=\"srw\">Sarawak<\/option>\n                                                    <option value=\"sbh\">Sabah<\/option>\n                                                    <option value=\"lbn\">Labuan<\/option>\n                                            <\/select>\n                <\/div>\n\n                <div class=\"postcode-input-container col-7 col-sm-6 mb-2\">\n                    <div class=\"d-flex flex-row\">\n                        <input\n                            type=\"text\"\n                            id=\"receiver_postcode\"\n                            name=\"receiver_postcode\"\n                            class=\"form-control\"\n                            placeholder=\"Postcode\"\n                            onkeyup=\"easyparcelQuote.changePostcode(this, 'receiver_state')\"\n                            onchange=\"easyparcelQuote.changePostcode(this, 'receiver_state')\"\n                            onblur=\"easyparcelQuote.changePostcode(this, 'receiver_state')\"\n                            maxlength=\"8\"\n                        >\n\n                        <button\n                            type=\"button\"\n                            class=\"quote-address-book-btn btn btn-secondary\"\n                            data-bs-toggle=\"tooltip\"\n                            data-bs-placement=\"top\"\n                            data-bs-custom-class=\"easyparcel-tooltip\"\n                            title=\"Address Book\"\n                            onclick=\"easyparcelQuote.clickAddressBook(this, 'd', $('#receiver_postcode').val(), $('#receiver_country').val())\"\n                        >\n                            <i class=\"fa-solid fa-address-book\"><\/i>\n                        <\/button>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <div class=\"row mb-1\">\n                <label for=\"weight\" class=\"form-label col-12 mb-2\">Weight:<\/label>\n\n                <div class=\"col-5 col-sm-6 mb-2\">\n                    <div class=\"input-group custom-input-group mb-3\">\n                        <input type=\"text\" id=\"weight\" name=\"weight\" class=\"form-control\" placeholder=\"kg (eg: 0.1)\" required>\n                        <button \n                            class=\"input-group-text\" \n                            type=\"button\" \n                            aria-expanded=\"false\" \n                            data-bs-toggle=\"tooltip\"\n                            data-bs-placement=\"top\"\n                            data-bs-custom-class=\"easyparcel-tooltip\"\n                            title=\"Volumetric Calculator\"\n                            onclick=\"window.open('https:\/\/app.easyparcel.com\/my\/en\/calculator', '_blank', 'directories=0,titlebar=0,toolbar=0,location=0,status=0,menubar=0,resizable=0,width=500, height=650')\"\n                        >\n                            <i class=\"list-icon fa fa-calculator\"><\/i> \n                        <\/button>\n                    <\/div>\n                <\/div>\n\n                <div class=\"col-7 col-sm-6 mb-2\">\n                    <button type=\"submit\" class=\"btn btn-primary\">Quote &amp; Book<\/button>\n                <\/div>\n            <\/div>\n\n            <div class=\"quote-quick-links\">\n                \n                                    <p id=\"volumetric-calculator-link\">\n                        <i class=\"fa-solid fa-circle-info text-sm align-middle me-1\"><\/i>\n                        Weight will be determined by actual or volumetric weight (VW), whichever higher. Calculate the volumetric weight                         <a class=\"easyparcel-link\" onclick=\"window.open('https:\/\/app.easyparcel.com\/my\/en\/calculator', '_blank', 'directories=0,titlebar=0,toolbar=0,location=0,status=0,menubar=0,resizable=0,width=500, height=650')\">here<\/a>.\n                    <\/p>\n                \n                                    <p id=\"tax-calculator-link\">\n                        <i class=\"fa-solid fa-circle-info text-sm align-middle me-1\"><\/i>\n                        Calculate tax and duties when shipping to other country                         <a class=\"easyparcel-link\" onclick=\"window.open('https:\/\/app.easyparcel.com\/my\/en\/taxcalculator', '_blank', 'directories=0,titlebar=0,toolbar=0,location=0,status=0,menubar=0,resizable=0,width=500, height=650')\">here<\/a>.\n                    <\/p>\n                \n                                    <p id=\"bulk-upload-intro-link\">\n                        <i class=\"fa-solid fa-circle-info text-sm align-middle me-1\"><\/i>\n                        Send more parcels at a time?                         <a class=\"easyparcel-link\" data-bs-toggle=\"modal\" data-bs-target=\"#bulk-upload-intro\">here<\/a>.\n                    <\/p>\n                            <\/div>\n        <\/div>\n    <\/div>\n<\/form>\n\n<div class=\"modal fade\" id=\"bulk-upload-intro\" tabindex=\"-1\" role=\"dialog\" aria-labelledby=\"bulkUploadIntroModalLabel\" aria-hidden=\"true\">\n    <div class=\"modal-dialog modal-lg modal-dialog-centered\">\n        <div class=\"modal-content px-md-5 pt-4 pb-2\">\n            <div class=\"modal-body\">\n                <h4 class=\"modal-title text-center\">Send More Parcels at Once<\/h4>\n                <p class=\"text-muted text-center\">Save time, save cost with less click!<\/p>\n                <div class=\"row equal-height-row d-flex mt-5\">\n                    <div class=\"col-md-4 col-12 mb-4 m-md-0 d-flex\">\n                        <div class=\"rounded feature-card text-center p-3 d-flex flex-column w-100\">\n                            <span class=\"material-icons fs-26 mb-2\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" enable-background=\"new 0 0 24 24\" height=\"24px\" viewBox=\"0 0 24 24\" width=\"24px\" fill=\"#000\"><g><rect fill=\"none\" height=\"24\" width=\"24\"\/><\/g><g><path d=\"M20,2H4C3,2,2,2.9,2,4v3.01C2,7.73,2.43,8.35,3,8.7V20c0,1.1,1.1,2,2,2h14c0.9,0,2-0.9,2-2V8.7c0.57-0.35,1-0.97,1-1.69V4 C22,2.9,21,2,20,2z M15,14H9v-2h6V14z M20,7H4V4h16V7z\"\/><\/g><\/svg><\/span>\n                            <h5 class=\"m-0 d-block\">Bulk Upload<\/h5>\n                            <p class=\"text-muted mb-3 mt-1\" style=\"line-height: 1.3;\">\n                                Upload your Excel file and ship up to 100 parcels at a time now\n                            <\/p>\n                            <a class=\"btn btn-sm btn-outline-pink w-100 mt-auto\"\n                                onclick=\"openPage('https:\/\/app.easyparcel.com', '\/en\/bulk')\">\n                                Explore Now\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                    <div class=\"col-md-4 col-12 mb-4 m-md-0 d-flex\">\n                        <div class=\"rounded feature-card text-center p-3 d-flex flex-column w-100\">\n                            <span class=\"material-icons fs-26 mb-2\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" enable-background=\"new 0 0 24 24\" height=\"24px\" viewBox=\"0 0 24 24\" width=\"24px\" fill=\"#000\"><g><rect fill=\"none\" height=\"24\" width=\"24\"\/><\/g><g><g><path d=\"M9.19,6.35c-2.04,2.29-3.44,5.58-3.57,5.89L2,10.69l4.05-4.05c0.47-0.47,1.15-0.68,1.81-0.55L9.19,6.35L9.19,6.35z M11.17,17c0,0,3.74-1.55,5.89-3.7c5.4-5.4,4.5-9.62,4.21-10.57c-0.95-0.3-5.17-1.19-10.57,4.21C8.55,9.09,7,12.83,7,12.83 L11.17,17z M17.65,14.81c-2.29,2.04-5.58,3.44-5.89,3.57L13.31,22l4.05-4.05c0.47-0.47,0.68-1.15,0.55-1.81L17.65,14.81 L17.65,14.81z M9,18c0,0.83-0.34,1.58-0.88,2.12C6.94,21.3,2,22,2,22s0.7-4.94,1.88-6.12C4.42,15.34,5.17,15,6,15 C7.66,15,9,16.34,9,18z M13,9c0-1.1,0.9-2,2-2s2,0.9,2,2s-0.9,2-2,2S13,10.1,13,9z\"\/><\/g><\/g><\/svg><\/span>\n                            <h5 class=\"m-0 d-block\">Bulk Express<\/h5>\n                            <p class=\"text-muted mb-3 mt-1\" style=\"line-height: 1.3;\">\n                                Ship up to 300 Parcels at once with less click by uploading an Excel file\n                            <\/p>\n                            <a class=\"btn btn-sm btn-outline-pink w-100 mt-auto\"\n                                onclick=\"openPage('https:\/\/app.easyparcel.com', '\/en\/bulk-express')\">\n                                Explore Now\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                    <div class=\"col-md-4 col-12 mb-4 m-md-0 d-flex\">\n                        <div class=\"rounded feature-card text-center p-3 d-flex flex-column w-100\">\n                            <span class=\"material-icons fs-26 mb-2\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"24px\" viewBox=\"0 0 24 24\" width=\"24px\" fill=\"#000\"><path d=\"M0 0h24v24H0z\" fill=\"none\"\/><path d=\"M3.9 12c0-1.71 1.39-3.1 3.1-3.1h4V7H7c-2.76 0-5 2.24-5 5s2.24 5 5 5h4v-1.9H7c-1.71 0-3.1-1.39-3.1-3.1zM8 13h8v-2H8v2zm9-6h-4v1.9h4c1.71 0 3.1 1.39 3.1 3.1s-1.39 3.1-3.1 3.1h-4V17h4c2.76 0 5-2.24 5-5s-2.24-5-5-5z\"\/><\/svg><\/span>\n                            <h5 class=\"m-0 d-block\">Integrations<\/h5>\n                            <p class=\"text-muted mb-3 mt-1\" style=\"line-height: 1.3;\">\n                                Sync all your store orders and experience seamless booking experience in one click\n                            <\/p>\n                            <a class=\"btn btn-sm btn-outline-pink w-100 mt-auto\"\n                                onclick=\"openPage('https:\/\/app.easyparcel.com', '\/en\/integrations\/add')\">\n                                Explore Now\n                            <\/a>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n            <div class=\"modal-footer bg-white text-center d-block\">\n                <a class=\"text-muted border_bottom_dotted\" data-bs-dismiss=\"modal\">Maybe Next Time<\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eab242b elementor-widget elementor-widget-text-editor\" data-id=\"eab242b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">EasyParcel helps you create a better delivery experience by allowing you to compare and choose the most suitable courier service for your needs. With access to <strong>60+ courier services<\/strong>, you can compare delivery options based on factors such as shipping rates, delivery speed, and service coverage.<\/p><p>By choosing a reliable courier that matches your business needs, you can improve the chances of delivering parcels on time and in good condition. A positive delivery experience helps your customers feel more satisfied with their purchase, making them more likely to leave positive product reviews about your store.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e12bdf7 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e12bdf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac76e20 elementor-widget elementor-widget-text-editor\" data-id=\"ac76e20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Product reviews are an important part of building a successful eCommerce business. They help new customers understand your products, build trust in your brand, and feel more confident before making a purchase.<\/p><p>Ready to create a better delivery experience for your customers?\u00a0<strong>Sign up for FREE<\/strong> today and enjoy a <strong>RM10 discount coupon<\/strong> on your first delivery with EasyParcel!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbdfe84 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"bbdfe84\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/go.easyparcel.com\/hsb2cz\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-hand-point-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get RM10 Discount Coupon Now!<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e759d04 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e759d04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-886fd3b elementor-widget elementor-widget-heading\" data-id=\"886fd3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5df9b1e elementor-widget elementor-widget-text-editor\" data-id=\"5df9b1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: bold;\">1.\u00a0<\/span><b>How do product review influence customer buying decisions?<\/b><br data-start=\"115\" data-end=\"118\" \/>Product reviews help customers decide whether to buy a product. Good reviews build trust and give shoppers more confidence before making a purchase.<\/p><p><span style=\"font-weight: bold;\">2.<\/span><span style=\"font-weight: bold;\"> What makes a good product review?<\/span><br data-start=\"115\" data-end=\"118\" \/>A good product review shares a real customer experience, product details, and honest opinions about the product\u2019s quality, benefits, and drawbacks.<\/p><p><span style=\"font-weight: bold;\">3.<\/span><span style=\"font-weight: bold;\">\u00a0<\/span><b>Do product review help increase sales?<\/b><br data-start=\"115\" data-end=\"118\" \/>Yes. Positive product reviews can attract more customers, build trust, and encourage shoppers to buy your products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Have you ever read product review before buying something online? Most customers do. Before they click &#8220;Buy Now,&#8221; they want to know if the product is good, worth the money, and recommended by other buyers. Positive reviews can encourage more people to buy your products, while negative reviews can help you understand what needs to be improved. In this guide, we\u2019ll walk you through everything you need to know about product review. Let\u2019s get started! Contents What Is a Product Review? Source: Pinterest A product review is a customer&#8217;s opinion about a product after they have bought and used it. It tells other shoppers what they liked or disliked about the product and whether they would recommend it. Customers may also share their experience with the product quality,\u00a0packaging, delivery, and whether the product matches the description. 3 Common Types of Product Review 1. Star Rating Reviews Source: Pinterest Star rating reviews allow customers to quickly rate their experience, usually from 1 to 5 stars. Customers can use star ratings to show their satisfaction level without writing a detailed comment. What star ratings show: Excellent product experience Good product with minor issues Average experience with room for improvement \/ Poor experience 2. Written Product Reviews Source: Pinterest Written reviews are text-based feedback shared by customers after they purchase and use a product. Customers usually describe their experience, including product quality, features, and overall satisfaction. What customers usually share: Product quality and performance Whether the product matches the description Pros and cons of the product Personal experience using the product Value for money 3. Photo &amp; Video Reviews Source: Pinterest Photo and video reviews include images or videos shared by customers to show the actual product they received. These reviews help shoppers see the product in real-life situations. Common types of photo and video reviews: Product unboxing videos Product demonstration videos Before-and-after comparisons Photos showing product size, colour, or quality Videos showing how the product works 4 Key Elements of a Good Product Review A good product review should help customers decide whether a product meets their needs before making a purchase. A helpful and trustworthy review usually includes the following key elements: 1. Real Customer Experience A good review should share a genuine experience from someone who has used the product. Customers want to know how the product performs in real-life situations. Example: How the customer uses the product daily How long they have used it Their overall experience with the product 2. Specific Product Details A useful review should provide clear details about the product instead of only saying &#8220;good&#8221; or &#8220;bad.&#8221; Specific information helps other customers understand the product better. Example: Product quality and performance Design and appearance Ease of use Features and functions 3. Pros and Cons A trustworthy review should include both the good and bad sides of a product. A balanced review helps customers make a more informed decision. Example: Pros: Good quality Easy to use Worth the price Cons: Limited choices Some features could be improved 4. Comparisons with Similar Products Some customers compare a product with similar items before sharing their opinions. This helps other buyers understand the product&#8217;s value and differences. Example: &#8220;This product is more affordable than other brands&#8221; &#8220;The quality is better compared to my previous purchase&#8221; Why Product Review Very Important for eCommerce Seller? Build Customer Trust Positive product reviews show that other customers have purchased and had a good experience with your products. This helps new customers feel more confident when buying from your store. Increase Sales and Conversions Customers are more likely to purchase products with good ratings and positive feedback. Reviews can encourage other shoppers to complete their purchases. Improve Brand Reputation A collection of genuine reviews helps create a positive image for your business. Good reviews show that your brand provides quality products and a satisfying customer experience. Stand Out from Competitors With many sellers offering similar products online, positive reviews can help your store stand out. Strong ratings and customer feedback can make your products more attractive to potential buyers. How to Encourage Customers to Leave a Positive Product Review? Positive product reviews can help eCommerce sellers build trust, attract new customers, and increase sales. However, customers are more likely to leave a good review when they have a smooth and satisfying shopping experience. Here are some ways eCommerce sellers can encourage customers to leave positive reviews: 1. Provide Quality Products The best way to get positive reviews is by offering products that meet or exceed customer expectations. When customers are satisfy with their purchase, they are more likely to share a positive experience. Tips: Ensure product quality before shipping Provide accurate product descriptions Use clear product images 2. Provide Excellent Customer Service Good customer support can turn a normal purchase into a positive experience. Customers appreciate sellers who respond quickly and help solve their problems. Tips: Reply to customer questions promptly Provide helpful solutions Follow up after purchase 3. Make It Easy to Leave Reviews Some customers may forget to leave reviews even when they are satisfied. A simple reminder can encourage them to share their feedback. Tips: Send a friendly follow-up message after delivery Ask customers\u00a0to share their experience Provide a simple review process 4. Ensure Fast and Reliable Delivery Delivery experience can strongly affect customer satisfaction. A product that arrives on time and in good condition can create a better overall shopping experience. Tips: Choose a reliable\u00a0courier\u00a0service on EasyParcel Provide tracking information Ensure proper packaging to\u00a0prevent damage Received a Negative Product Review? Here\u2019s How Sellers Should Respond Negative product reviews can happen to any eCommerce seller. Instead of ignoring them, sellers should see them as an opportunity to understand customer concerns. Here are some ways sellers can respond to negative product reviews: 1. Understand the Customer\u2019s Issue Before responding, sellers should identify the reason behind the negative review. Understanding the problem helps sellers provide a more effective solution. Common reasons for negative reviews: Product quality does not meet expectations Item arrived<\/p>\n","protected":false},"author":44,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44],"tags":[],"class_list":["post-125873","post","type-post","status-publish","format-standard","hentry","category-ecommerce-tips-and-trends"],"contentshake_article_id":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Product Review: Why Customer Feedback Is Important - EasyParcel<\/title>\n<meta name=\"description\" content=\"Learn how product reviews help eCommerce sellers build trust, increase sales, and create better shopping experiences.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.easyparcel.com\/my\/product-review\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Product Review: Why Customer Feedback Is Important - 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