{"id":31109,"date":"2020-07-03T09:40:29","date_gmt":"2020-07-03T01:40:29","guid":{"rendered":"https:\/\/easyparcel.com\/blog\/my\/?p=31109"},"modified":"2024-11-27T09:45:11","modified_gmt":"2024-11-27T01:45:11","slug":"help-centre","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/my\/help-centre\/","title":{"rendered":"Newly Launched Help Centre To Resolve Your Delivery Doubts In A Few Clicks"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"31109\" class=\"elementor elementor-31109\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40ff87f3 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"40ff87f3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-421b8474\" data-id=\"421b8474\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21793944 elementor-widget elementor-widget-text-editor\" data-id=\"21793944\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We understand that you may need an immediate solution when encountering doubts in using EasyParcel service. Instead of seeking the assistance from our support team via email or live chat, we\u2019ve gathered a list of the most common issues encountered and the steps you can take to resolve the issues.<\/p><p>In our efforts to provide every user a platform that can lend you a helping hand instantly, we\u2019ve introduced the\u00a0<strong>Help Centre<\/strong>. Tadaa!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6654ceb elementor-widget elementor-widget-image\" data-id=\"6654ceb\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"382\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2020\/07\/Help-Centre-Navigation.gif\" class=\"attachment-full size-full wp-image-77601\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea03ca3 elementor-widget elementor-widget-spacer\" data-id=\"ea03ca3\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d6183b elementor-widget elementor-widget-text-editor\" data-id=\"0d6183b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p>With this new platform, you can search for\u00a0<strong>11 different categories of delivery solutions<\/strong>\u00a0easily and enjoy a seamless booking experience with EasyParcel. This encompasses:<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Category 1:\u00a0<a href=\"https:\/\/bit.ly\/3goSk5Q\">Getting Started<\/a><\/strong><br \/>Create\/login to your account.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Category 2:<\/strong>\u00a0<a href=\"https:\/\/bit.ly\/3gh8PRq\"><strong>Account<\/strong><\/a><br \/>Setup\/edit your profile details, password, address book and even switch languages.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Category 3:<\/strong>\u00a0<a href=\"https:\/\/bit.ly\/3isLgqG\"><strong>Book A Parcel<\/strong><\/a><br \/>Create a new shipment, measure product weight\/dimension and find out what\u2019s prohibited items.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Category 4:<\/strong>\u00a0<a href=\"https:\/\/bit.ly\/31CvVOw\"><strong>Manage Parcel<\/strong><\/a><br \/>Print and attach air waybills, and also learn more about packaging, tracking, edit\/cancel parcels.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Category 5:<a href=\"https:\/\/bit.ly\/2ZBuIEm\">\u00a0Payment &amp; Billing<\/a><\/strong><br \/>Know more about top up packages, payment option and check\/download invoice.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Category 6:<\/strong>\u00a0<a href=\"https:\/\/bit.ly\/2BZ92dh\"><strong>Marketing Tools<\/strong><\/a><br \/>Learn about Custom Tracking SMS\/Email, EasyTrack Branding, AWB Branding and SMS Campaign.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Category 7:<\/strong>\u00a0<a href=\"https:\/\/bit.ly\/2VHW1Mi\"><strong>Integrate Your Store<\/strong><\/a><br \/>Connect your eCommerce store with us via integration or API.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Category 8:<\/strong>\u00a0<a href=\"https:\/\/bit.ly\/2NQJEsX\"><strong>Reward \/ Add On Services<\/strong><\/a><br \/>Spice up your shipments with EasyReward and unique features just inside EasyParcel.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Category 9:<\/strong>\u00a0<a href=\"https:\/\/bit.ly\/2NRJZeR\"><strong>Insurance<\/strong><\/a><br \/>Extra protection for your parcel delivery, such as basic insurance and InsurePlus.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Category 10:<\/strong>\u00a0<a href=\"https:\/\/bit.ly\/3iomgRF\"><strong>Delivery Problems<\/strong><\/a><br \/>Remind pick up, change to drop-off or rebook to a new courier via Self Service Centre.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Category 11:<\/strong>\u00a0<a href=\"https:\/\/bit.ly\/2ApvgES\"><strong>Frequently Asked Question (FAQ)<\/strong><\/a><br \/>Find brief answers to some of the commonly asked questions.<\/p><p>\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\"><strong>Resolve your delivery doubts today!<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c80cc5 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"9c80cc5\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/home?utm_source=blog&#038;utm_medium=button&#038;utm_campaign=help-centre-launching&#038;utm_content=en\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Visit Help Centre Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We understand that you may need an immediate solution when encountering doubts in using EasyParcel service. Instead of seeking the assistance from our support team via email or live chat, we\u2019ve gathered a list of the most common issues encountered and the steps you can take to resolve the issues. In our efforts to provide every user a platform that can lend you a helping hand instantly, we\u2019ve introduced the\u00a0Help Centre. Tadaa! With this new platform, you can search for\u00a011 different categories of delivery solutions\u00a0easily and enjoy a seamless booking experience with EasyParcel. This encompasses: Category 1:\u00a0Getting Started Create\/login to your account. Category 2:\u00a0Account Setup\/edit your profile details, password, address book and even switch languages. Category 3:\u00a0Book A Parcel Create a new shipment, measure product weight\/dimension and find out what\u2019s prohibited items. Category 4:\u00a0Manage Parcel Print and attach air waybills, and also learn more about packaging, tracking, edit\/cancel parcels. Category 5:\u00a0Payment &amp; Billing Know more about top up packages, payment option and check\/download invoice. Category 6:\u00a0Marketing Tools Learn about Custom Tracking SMS\/Email, EasyTrack Branding, AWB Branding and SMS Campaign. Category 7:\u00a0Integrate Your Store Connect your eCommerce store with us via integration or API. Category 8:\u00a0Reward \/ Add On Services Spice up your shipments with EasyReward and unique features just inside EasyParcel. Category 9:\u00a0Insurance Extra protection for your parcel delivery, such as basic insurance and InsurePlus. Category 10:\u00a0Delivery Problems Remind pick up, change to drop-off or rebook to a new courier via Self Service Centre. Category 11:\u00a0Frequently Asked Question (FAQ) Find brief answers to some of the commonly asked questions. Resolve your delivery doubts today! Visit Help Centre Now<\/p>\n","protected":false},"author":6,"featured_media":77600,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"class_list":["post-31109","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements"],"contentshake_article_id":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New Help Centre: Resolve Delivery Doubts Easily | EasyParcel MY<\/title>\n<meta name=\"description\" content=\"Explore our newly launched Help Centre to resolve your delivery doubts in just a few clicks. Get the answers you need!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.easyparcel.com\/my\/help-centre\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Help Centre: Resolve Delivery Doubts Easily | EasyParcel MY\" \/>\n<meta property=\"og:description\" content=\"Explore our newly launched Help Centre to resolve your delivery doubts in just a few clicks. 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