{"id":31973,"date":"2020-10-19T00:00:38","date_gmt":"2020-10-18T16:00:38","guid":{"rendered":"https:\/\/easyparcel.com\/blog\/my\/?p=31973"},"modified":"2024-11-28T09:33:09","modified_gmt":"2024-11-28T01:33:09","slug":"enhanced-contact-form","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/my\/enhanced-contact-form\/","title":{"rendered":"We&#8217;ve Enhanced Contact Form To Support Your Enquiries"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"31973\" class=\"elementor elementor-31973\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5a16f938 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"5a16f938\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-28b03a0e\" data-id=\"28b03a0e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-54ec4fc9 elementor-widget elementor-widget-text-editor\" data-id=\"54ec4fc9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When you\u2019re asking about a number of different parcels that you\u2019ve handover to the courier or having some questions in mind that you are unable to get the answer in our\u00a0<a href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/home\">Help Centre<\/a>.\u00a0 You can reach the right team easily by using our contact form and we\u2019ll get back to you\u00a0<strong>within 24 working hours (Monday to Friday, 10am to 6pm)<\/strong>.<\/p><p>Designed to speed up the process of resolving any problems or enquiries you might have on your deliveries, we at EasyParcel have\u00a0<strong>enhanced the contact form<\/strong>\u00a0for a better customer support experience!<\/p><p>Wondering where\u2019s the contact form located? Let us show you!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d74470 elementor-widget elementor-widget-image\" data-id=\"0d74470\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"379\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2020\/10\/Contact-Us.gif\" class=\"attachment-full size-full wp-image-79165\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bfeaab elementor-widget elementor-widget-text-editor\" data-id=\"5bfeaab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Step 1:<\/strong>\u00a0Sign in your EasyParcel account.<\/p><p><strong>Step 2:<\/strong>\u00a0Head over to the dashboard sidebar and click on \u201cContact Us\u201d.<\/p><p><strong>Step 3:<\/strong>\u00a0Click on \u201cDomestic Shipment\u201d, \u201cInternational Shipment\u201d or \u201cGeneral Inquiries\u201d according to your needs.<\/p><p>Leave no one behind \u2013 we\u2019re here to guide you on how you can utilise it perfectly!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee65f0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3ee65f0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7797707 elementor-widget elementor-widget-heading\" data-id=\"7797707\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wondering Which You Should Choose? Let Us Guide You!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d546d63 elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"d546d63\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-d546d63\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active  active-caret-on\" data-tabid=\"d546d63\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"domestic-shipment\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"domestic-shipment-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >Domestic Shipment<\/span>                            \n                                                    <\/li>\n                                            <li id=\"international-shipment\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"international-shipment-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >International Shipment<\/span>                            \n                                                    <\/li>\n                                            <li id=\"general-inquiries\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"general-inquiries-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >General Inquiries<\/span>                            \n                                                    <\/li>\n                                    <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"domestic-shipment-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"domestic-shipment-tab\">\n\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"79169\" class=\"elementor elementor-79169\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3fefeb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"3fefeb3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bba3891\" data-id=\"bba3891\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c0414e elementor-widget elementor-widget-image\" data-id=\"3c0414e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"379\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/Click-the-domestic-shipment-tab-in-the-contact-form-landing-page.gif\" class=\"attachment-full size-full wp-image-79171\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d83aadd elementor-widget elementor-widget-spacer\" data-id=\"d83aadd\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f5a1e4 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"0f5a1e4\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-0f5a1e4\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"0f5a1e4\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"parcel-collection-missed-pickupremind-pick-up\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1601\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Collection &#8211; missed pickup\/remind pick up<\/span><\/div><div id=\"elementor-tab-content-1601\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"parcel-collection-missed-pickupremind-pick-up\"><p>If your selected courier\u00a0<strong>didn\u2019t perform pick up on your scheduled date<\/strong>, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on.<\/p><p><em><strong>Take note:<\/strong>\u00a0In order to send a reminder for pick up, change to drop-off or switch to another courier option, you can make use of our\u00a0<a href=\"https:\/\/easyparcel.com\/blog\/my\/new-feature-self-service-for-booked-parcels\/\">Self Service Centre<\/a>\u00a0directly without waiting.\u00a0<\/em><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-delivery-late-deliverydelivery-issue\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1602\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Delivery &#8211; late delivery\/delivery issue<\/span><\/div><div id=\"elementor-tab-content-1602\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"parcel-delivery-late-deliverydelivery-issue\"><p>Having a delivery for\u00a0<strong>more than the estimated delivery duration<\/strong>\u00a0or\u00a0<strong>no tracking status updates for a while<\/strong>?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it!<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"request-proof-of-delivery-pod-parcel-delivered-but-yet-to-receive-by-receiver\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1603\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver<\/span><\/div><div id=\"elementor-tab-content-1603\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"request-proof-of-delivery-pod-parcel-delivered-but-yet-to-receive-by-receiver\"><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_content\"><p>The<strong>\u00a0tracking status stated your parcel has been delivered<\/strong>\u00a0but then y<strong>our receiver hasn\u2019t got the parcel<\/strong> on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too.<\/p><\/div><\/div><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\">\u00a0<\/div><\/div><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info\"><div class=\"vc_message_box-icon\">\u00a0<\/div><\/div><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-lost\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1604\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Lost<\/span><\/div><div id=\"elementor-tab-content-1604\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"parcel-lost\"><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_content\"><p><strong>Lost track of your parcel for more than 14 days<\/strong>? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-77156\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><ul><li><strong>Photo of Parcel Packaging<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77158\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77159\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77160\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><ul><li><strong>Photo of Item Invoice \/ Receipt<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77157\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice-200x300.jpg 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/p><\/div><\/div><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-damaged\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1605\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Damaged<\/span><\/div><div id=\"elementor-tab-content-1605\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"parcel-damaged\"><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_content\"><p>No one wants to receive a\u00a0<strong>damaged parcel<\/strong>, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-77156\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><ul><li><strong>Photo of Parcel Packaging ( Before Collection)<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77158\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77159\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77160\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><ul><li><strong>Photo of Parcel Packaging (After Delivery)<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77166\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><\/div><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77167\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><\/div><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77168\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><ul><li><strong>Photo of Damaged Item<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77164\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77165\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_content\"><ul><li><strong>Photo of Item Invoice \/ Receipt\u00a0<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77157\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice-200x300.jpg 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/p><\/div><\/div><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11a3687 eael-infobox-icon-bg-shape-none eael-infobox-icon-hover-bg-shape-none elementor-widget elementor-widget-eael-info-box\" data-id=\"11a3687\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox icon-on-left\">\n\t            <div class=\"infobox-icon eael-icon-only\">\n\n            \n                            <div class=\"infobox-icon-wrap\">\n                    <i aria-hidden=\"true\" class=\"fas fa-info-circle\"><\/i>                <\/div>\n            \n            \n        <\/div>\n            <div class=\"infobox-content eael-icon-only\">\n        <div><p style=\"text-align: left;\">Please be reminded that\u00a0<strong>1 submission for 1 tracking number<\/strong>\u00a0<strong>only<\/strong>. None of the situations above? Select \u201cothers\u201d and share us the problem you\u2019re facing.<\/p><\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"international-shipment-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"international-shipment-tab\">\n\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"79183\" class=\"elementor elementor-79183\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-415e8cd elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"415e8cd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ad17367\" data-id=\"ad17367\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69c6a66 elementor-widget elementor-widget-image\" data-id=\"69c6a66\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"379\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/Click-the-domestic-shipment-tab-in-the-contact-form-landing-page-1.gif\" class=\"attachment-full size-full wp-image-79185\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38b9c04 elementor-widget elementor-widget-spacer\" data-id=\"38b9c04\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e8e6a4 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"8e8e6a4\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-8e8e6a4\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"8e8e6a4\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"parcel-collection-missed-pick-up-remind-pickup\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1491\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Collection &#8211; missed pick up \/ remind pickup<\/span><\/div><div id=\"elementor-tab-content-1491\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"parcel-collection-missed-pick-up-remind-pickup\"><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_content\"><p>If your selected courier\u00a0<strong>didn\u2019t perform pick up on your scheduled date<\/strong>, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on.<\/p><p><em><strong>Take note:<\/strong>\u00a0In order to send a reminder for pick up, change to drop-off or switch to another courier option, you can make use of our\u00a0<a href=\"https:\/\/easyparcel.com\/blog\/my\/new-feature-self-service-for-booked-parcels\/\">Self Service Centre<\/a> directly without waiting.\u00a0<\/em><\/p><\/div><\/div><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-delivery-late-delivery-delivery-issue\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1492\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Delivery &#8211; late delivery \/ delivery issue<\/span><\/div><div id=\"elementor-tab-content-1492\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"parcel-delivery-late-delivery-delivery-issue\"><p>Having a delivery for\u00a0<strong>more than the estimated delivery duration<\/strong>\u00a0or\u00a0<strong>no tracking status updates for a while<\/strong>?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it!<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"request-proof-of-delivery-pod-delivered-but-yet-to-receive-by-receiver\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1493\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Request proof of delivery (POD) &#8211; delivered but yet to receive by receiver<\/span><\/div><div id=\"elementor-tab-content-1493\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"request-proof-of-delivery-pod-delivered-but-yet-to-receive-by-receiver\"><p>The<strong>\u00a0tracking status stated your parcel has been delivered<\/strong>\u00a0but then y<strong>our receiver hasn\u2019t got the parcel<\/strong>\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-lost\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1494\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Lost<\/span><\/div><div id=\"elementor-tab-content-1494\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"parcel-lost\"><p><strong>Lost track of your parcel for more than 14 days<\/strong>? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-77156\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><ul><li><strong>Photo of Parcel Packaging<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77158\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77159\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77160\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><ul><li><strong>Photo of Item Invoice \/ Receipt<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77157\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice-200x300.jpg 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-damaged\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1495\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Damaged<\/span><\/div><div id=\"elementor-tab-content-1495\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"parcel-damaged\"><p>No one wants to receive a\u00a0<strong>damaged parcel<\/strong>, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content\u00a0<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-77156\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><ul><li><strong>Photo of Parcel Packaging (Before Collection)<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77158\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77159\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77160\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><ul><li><strong>Photo of Parcel Packaging (After Delivery)<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77166\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77167\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77168\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><ul><li><strong>Photo of Damaged Item<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77164\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><ul><li><strong>Photo of Item Invoice \/ Receipt<\/strong><\/li><\/ul><p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77157\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice-200x300.jpg 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e1f6b7 eael-infobox-icon-bg-shape-none eael-infobox-icon-hover-bg-shape-none elementor-widget elementor-widget-eael-info-box\" data-id=\"5e1f6b7\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox icon-on-left\">\n\t            <div class=\"infobox-icon eael-icon-only\">\n\n            \n                            <div class=\"infobox-icon-wrap\">\n                    <i aria-hidden=\"true\" class=\"fas fa-info-circle\"><\/i>                <\/div>\n            \n            \n        <\/div>\n            <div class=\"infobox-content eael-icon-only\">\n        <div><p style=\"text-align: left;\">Please be reminded that\u00a0<strong>1 submission for 1 tracking number<\/strong>\u00a0<strong>only<\/strong>. None of the situations above? Select \u201cothers\u201d and share us the problem you\u2019re facing.<\/p><\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"general-inquiries-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"general-inquiries-tab\">\n\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"79189\" class=\"elementor elementor-79189\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1ab412e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"1ab412e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c3598e2\" data-id=\"c3598e2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78f77ab elementor-widget elementor-widget-image\" data-id=\"78f77ab\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"379\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/Click-the-general-inquiries-tab-in-the-contact-form-landing-page.gif\" class=\"attachment-full size-full wp-image-79191\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f67e66 elementor-widget elementor-widget-spacer\" data-id=\"2f67e66\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-deb0bc7 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"deb0bc7\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-deb0bc7\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"deb0bc7\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"bugs-report\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2331\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Bugs Report<\/span><\/div><div id=\"elementor-tab-content-2331\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"bugs-report\"><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_content\"><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_content\"><p>If you find there are\u00a0<strong>any technical hiccups<\/strong> such as no air waybill was generated, credit missing and so on, you can inform our team via this \u201cBugs Report\u201d option.<\/p><\/div><\/div><\/div><\/div><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"marketing-enquiry\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2332\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Marketing Enquiry<\/span><\/div><div id=\"elementor-tab-content-2332\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"marketing-enquiry\"><p>Having enquiries about\u00a0<strong>integration, packaging, partnership as a vendor or marketing collaboration<\/strong>? Click on \u201cMarketing Enquiry\u201d to reach our marketing team for further communication.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"sales-enquiry\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2333\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Sales Enquiry<\/span><\/div><div id=\"elementor-tab-content-2333\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"sales-enquiry\"><p>New to EasyParcel? You can arrange a\u00a0<strong>business consultant to reach you for further explanation<\/strong>\u00a0about how EasyParcel works, what\u2019s the top up package suits you the best and so on. Just go ahead and choose \u201cSales Enquiry\u201d.<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d69bbaf eael-infobox-icon-bg-shape-none eael-infobox-icon-hover-bg-shape-none elementor-widget elementor-widget-eael-info-box\" data-id=\"d69bbaf\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox icon-on-left\">\n\t            <div class=\"infobox-icon eael-icon-only\">\n\n            \n                            <div class=\"infobox-icon-wrap\">\n                    <i aria-hidden=\"true\" class=\"fas fa-info-circle\"><\/i>                <\/div>\n            \n            \n        <\/div>\n            <div class=\"infobox-content eael-icon-only\">\n        <div><p style=\"text-align: left;\">None of the situations above? Select \u201cOthers Enquiry \/ Feedback\u201d and share us the story.<\/p><\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When you\u2019re asking about a number of different parcels that you\u2019ve handover to the courier or having some questions in mind that you are unable to get the answer in our\u00a0Help Centre.\u00a0 You can reach the right team easily by using our contact form and we\u2019ll get back to you\u00a0within 24 working hours (Monday to Friday, 10am to 6pm). Designed to speed up the process of resolving any problems or enquiries you might have on your deliveries, we at EasyParcel have\u00a0enhanced the contact form\u00a0for a better customer support experience! Wondering where\u2019s the contact form located? Let us show you! Step 1:\u00a0Sign in your EasyParcel account. Step 2:\u00a0Head over to the dashboard sidebar and click on \u201cContact Us\u201d. Step 3:\u00a0Click on \u201cDomestic Shipment\u201d, \u201cInternational Shipment\u201d or \u201cGeneral Inquiries\u201d according to your needs. Leave no one behind \u2013 we\u2019re here to guide you on how you can utilise it perfectly! Wondering Which You Should Choose? Let Us Guide You! Domestic Shipment International Shipment General Inquiries Parcel Collection &#8211; missed pickup\/remind pick up If your selected courier\u00a0didn\u2019t perform pick up on your scheduled date, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on. Take note:\u00a0In order to send a reminder for pick up, change to drop-off or switch to another courier option, you can make use of our\u00a0Self Service Centre\u00a0directly without waiting.\u00a0 Parcel Delivery &#8211; late delivery\/delivery issue Having a delivery for\u00a0more than the estimated delivery duration\u00a0or\u00a0no tracking status updates for a while?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it! Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver The\u00a0tracking status stated your parcel has been delivered\u00a0but then your receiver hasn\u2019t got the parcel on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too. Parcel Lost Lost track of your parcel for more than 14 days? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on. For your info, you can\u00a0submit more than 1 photo\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:- Photo of Parcel Content Photo of Parcel Packaging Photo of Item Invoice \/ Receipt Parcel Damaged No one wants to receive a\u00a0damaged parcel, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on. For your info, you can\u00a0submit more than 1 photo\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:- Photo of Parcel Content Photo of Parcel Packaging ( Before Collection) Photo of Parcel Packaging (After Delivery) Photo of Damaged Item Photo of Item Invoice \/ Receipt\u00a0 Please be reminded that\u00a01 submission for 1 tracking number\u00a0only. None of the situations above? Select \u201cothers\u201d and share us the problem you\u2019re facing. Parcel Collection &#8211; missed pick up \/ remind pickup If your selected courier\u00a0didn\u2019t perform pick up on your scheduled date, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on. Take note:\u00a0In order to send a reminder for pick up, change to drop-off or switch to another courier option, you can make use of our\u00a0Self Service Centre directly without waiting.\u00a0 Parcel Delivery &#8211; late delivery \/ delivery issue Having a delivery for\u00a0more than the estimated delivery duration\u00a0or\u00a0no tracking status updates for a while?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it! Request proof of delivery (POD) &#8211; delivered but yet to receive by receiver The\u00a0tracking status stated your parcel has been delivered\u00a0but then your receiver hasn\u2019t got the parcel\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too. Parcel Lost Lost track of your parcel for more than 14 days? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on. For your info, you can\u00a0submit more than 1 photo\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:- Photo of Parcel Content Photo of Parcel Packaging Photo of Item Invoice \/ Receipt Parcel Damaged No one wants to receive a\u00a0damaged parcel, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on. For your info, you can\u00a0submit more than 1 photo\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:- Photo of Parcel Content\u00a0 Photo of Parcel Packaging (Before Collection) Photo of Parcel Packaging (After Delivery) Photo of Damaged Item Photo of Item Invoice \/ Receipt Please be reminded that\u00a01 submission for 1 tracking number\u00a0only. None of the situations above?<\/p>\n","protected":false},"author":6,"featured_media":79164,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"class_list":["post-31973","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements"],"contentshake_article_id":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Improved Contact Form for Better Support Enquiries - EasyParcel<\/title>\n<meta name=\"description\" content=\"We&#039;ve upgraded our contact form to provide more efficient support for your enquiries. 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