{"id":32644,"date":"2020-11-16T19:00:39","date_gmt":"2020-11-16T11:00:39","guid":{"rendered":"https:\/\/easyparcel.com\/blog\/my\/?p=32644"},"modified":"2024-11-28T10:40:43","modified_gmt":"2024-11-28T02:40:43","slug":"easyclaim","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/my\/easyclaim\/","title":{"rendered":"File A Claim For Your Lost Parcel & Track It In Your Fingertips"},"content":{"rendered":"\t\t
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While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus on service excellence and strives to provide a satisfactory resolution, even if unfortunate scenarios happen.<\/p>\n\n\n\n

As we all know that, claiming can be an arduous and tiresome process that we want to avoid together, so we\u2019ve made the process easy for you! You can now\u00a0file a claim for your lost parcel in your EasyParcel account within the 15th-25th day since the pick-up date\u00a0<\/strong>and then\u00a0track the status at your fingertips<\/strong>. Come on, let\u2019s show you how it works!<\/p>\n\n\n\n

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How Can You Submit A Claim For Lost Parcel?<\/h2>\n\n\n\n

Step 1:<\/strong>\u00a0Head over to \u201cAll Parcels\u201d then click on \u201cParcel Status<\/a>\u201c.<\/p>\n\n\n\n

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Step 2:<\/strong>\u00a0Click on the 3 lines icon and select \u201cReport\u201d.<\/p>\n\n\n\n

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Step 3:<\/strong>\u00a0Select \u201cParcel Lost\u201d from the drop-down list.<\/p>\n\n\n\n

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Step 4:<\/strong>\u00a0Provide with the documents needed, such as item invoice, photo of the parcel content and parcel packaging. After all the documents are uploaded, click on the \u201cOkay\u201d button.<\/p>\n\n\n\n

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Step 5:\u00a0<\/strong>Your report has been submitted to our support team and you can track the status with a click on the \u201cView Parcel Report<\/a>\u201c.<\/p>\n\n\n\n

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Checking A Claim Status: The Different Phases Of Your Insurance Claim<\/h2>\n\n\n\n

Upon filing a\u00a0claim, you may\u00a0check on the\u00a0status\u00a0of your\u00a0submission<\/strong>\u00a0with a click on the \u201cCustomer\u201d\u00a0 > \u201cCustomer Support\u201d and then\u00a0\u201cParcel Report<\/a>\u201c<\/strong>.<\/p>\n\n\n\n

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With this, your submission can be assigned any of the following statuses. In this guide, we\u2019ll walk through what each status means in detail:-<\/p>\n\n\n\n

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