{"id":33368,"date":"2021-01-29T18:40:58","date_gmt":"2021-01-29T10:40:58","guid":{"rendered":"https:\/\/easyparcel.com\/blog\/my\/?p=33368"},"modified":"2024-11-15T08:42:10","modified_gmt":"2024-11-15T00:42:10","slug":"enhanced-customer-support-and-contact-form","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/my\/enhanced-customer-support-and-contact-form\/","title":{"rendered":"An Easy Way To Send In Your Enquiries With Our Enhanced Customer Support &#038; Contact Form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"33368\" class=\"elementor elementor-33368\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c78bea0 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"4c78bea0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79602bb\" data-id=\"79602bb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36247d9f elementor-widget elementor-widget-text-editor\" data-id=\"36247d9f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When you\u2019re asking about your parcel status or having some questions in mind that you are unable to get the answer in our\u00a0<a class=\"c-link\" href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/home\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https:\/\/helpcentre-my.easyparcel.com\/support\/home\" data-sk=\"tooltip_parent\">Help Centre<\/a>, you can<b data-stringify-type=\"bold\">\u00a0reach the right team easily by using our contact form 24\/7 a<\/b>nd our support team will\u00a0<b data-stringify-type=\"bold\">get back to you within 24 working hours (Monday to Friday, 10am to 6pm)<\/b>.<\/p><p>No matter you\u2019re sender or receiver of the parcel, you can actually make use of our enhanced contact form, which separated into 3 tabs as shown below:-<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e31fd0 elementor-widget elementor-widget-image\" data-id=\"7e31fd0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"369\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-non-login-768x369-1.jpg\" class=\"attachment-full size-full wp-image-77116\" alt=\"\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-non-login-768x369-1.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-non-login-768x369-1-300x144.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ece189 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6ece189\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15d1514 elementor-widget elementor-widget-heading\" data-id=\"15d1514\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ultimate Guide To Submit & Track Your Enquiries In An Easy Way<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e958f27 elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"e958f27\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-e958f27\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active  active-caret-on\" data-tabid=\"e958f27\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"im-sender\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"im-sender-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >I&#8217;m Sender<\/span>                            \n                                                    <\/li>\n                                            <li id=\"im-receiver-\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"im-receiver--tab\" aria-expanded=\"false\">\n                            \n                                                                                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >I&#8217;m Receiver <\/span>                            \n                                                    <\/li>\n                                            <li id=\"general-enquiries-other-enquiriies\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"general-enquiries-other-enquiriies-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >General Enquiries \/ Other Enquiriies<\/span>                            \n                                                    <\/li>\n                                    <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"im-sender-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"im-sender-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p>Once you signed in your account, and follow the tutorial below to use our contact form:<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 1:<\/strong>\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cContact Us\u201d.<\/p><p><img decoding=\"async\" class=\"aligncenter wp-image-77117 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-1-go-to-contact-us-768x366-1.jpg\" alt=\"\" width=\"768\" height=\"366\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-1-go-to-contact-us-768x366-1.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-1-go-to-contact-us-768x366-1-300x143.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p><\/div><\/div><div class=\"wpb_single_image wpb_content_element vc_align_center\"><figure class=\"wpb_wrapper vc_figure\"><div class=\"vc_single_image-wrapper vc_box_border_grey\">\u00a0<\/div><\/figure><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 2:<\/strong>\u00a0Select the enquiries that you have for either domestic, international or general.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-77118\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-2-select-your-enquiries-768x370-1.jpg\" alt=\"\" width=\"768\" height=\"370\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-2-select-your-enquiries-768x370-1.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-2-select-your-enquiries-768x370-1-300x145.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p><p><strong>Step 3:<\/strong>\u00a0Fill up the form, upload the required document and click on \u201cSubmit Now\u201d.<\/p><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77119\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-3-submit-enquiries-form-768x368-1.jpg\" alt=\"\" width=\"768\" height=\"368\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-3-submit-enquiries-form-768x368-1.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-3-submit-enquiries-form-768x368-1-300x144.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p><p><strong>Step 4:<\/strong>\u00a0You can check the status with a click on the \u201cCheck Your Enquiries Update\u201d button.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77120\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-4-check-your-enquiries-here-768x367-1.jpg\" alt=\"\" width=\"768\" height=\"367\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-4-check-your-enquiries-here-768x367-1.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-4-check-your-enquiries-here-768x367-1-300x143.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p><\/div><div class=\"wpb_single_image wpb_content_element vc_align_center\"><figure class=\"wpb_wrapper vc_figure\"><div class=\"vc_single_image-wrapper vc_box_border_grey\">\u00a0<\/div><\/figure><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\">OR<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 4:<\/strong>\u00a0You can head over to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d, then you\u2019ll able to see your submitted enquiries under the \u201cMessage Board\u201d tab.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77121\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-5-check-enquiries-in-message-board-768x362-1.jpg\" alt=\"\" width=\"768\" height=\"362\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-5-check-enquiries-in-message-board-768x362-1.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-5-check-enquiries-in-message-board-768x362-1-300x141.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p><p><strong>Step 5:<\/strong>\u00a0Once you click on the \u201cView\u201d button, you\u2019ll able to see the details inside and also our support team will reply to you via this message board directly within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays).<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-77122 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-8-support-team-reply-via-message-board-768x367-1.jpg\" alt=\"\" width=\"768\" height=\"367\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-8-support-team-reply-via-message-board-768x367-1.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-8-support-team-reply-via-message-board-768x367-1-300x143.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p><p><strong>Step 6:<\/strong>\u00a0At the same time, you can send in messages and attachments via this message board as well.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77123\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-6-write-message-to-support-team-768x369-1.jpg\" alt=\"\" width=\"768\" height=\"369\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-6-write-message-to-support-team-768x369-1.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-6-write-message-to-support-team-768x369-1-300x144.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p><p><strong>Step 7:<\/strong>\u00a0The case will be moved to \u201cClosed\u201d once it has been resolved. And then, you can review your experience with a click on the \u201cRate button (applicable for certain enquiries only).<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77124\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-9-closed-case-768x367-1.jpg\" alt=\"\" width=\"768\" height=\"367\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-9-closed-case-768x367-1.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/01\/CRM-Step-9-closed-case-768x367-1-300x143.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p><\/div><\/div><div class=\"wpb_single_image wpb_content_element vc_align_center\"><figure class=\"wpb_wrapper vc_figure\"><div class=\"vc_single_image-wrapper vc_box_border_grey\">\u00a0<\/div><\/figure><\/div>                    <\/div>\n\t\t        \n                    <div id=\"im-receiver--tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"im-receiver--tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"77130\" class=\"elementor elementor-77130\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b46b6c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"4b46b6c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b012053\" data-id=\"b012053\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bab21e4 elementor-widget elementor-widget-text-editor\" data-id=\"bab21e4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 1:<\/strong>\u00a0Click \u201cMore\u201d and then select \u201cContact Us\u201d on the homepage.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77131\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage.jpg\" alt=\"\" width=\"1877\" height=\"906\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage.jpg 1877w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage-300x145.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage-1024x494.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage-768x371.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage-1536x741.jpg 1536w\" sizes=\"(max-width: 1877px) 100vw, 1877px\" \/><\/p><p><strong>Step 2:<\/strong>\u00a0Click on the \u201cI\u2019m Receiver\u201d tab.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77132\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-2-click-on-i-am-receiver.jpg\" alt=\"\" width=\"1871\" height=\"900\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-2-click-on-i-am-receiver.jpg 1871w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-2-click-on-i-am-receiver-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-2-click-on-i-am-receiver-1024x493.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-2-click-on-i-am-receiver-768x369.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-2-click-on-i-am-receiver-1536x739.jpg 1536w\" sizes=\"(max-width: 1871px) 100vw, 1871px\" \/><\/p><p><strong>Step 3:<\/strong>\u00a0In the chatbox, you can either select \u201cGeneral Customer Support\u201d to talk with our customer relationship team or track your parcel with a click on \u201cCheck Parcel Status (Receiver)\u201d.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77133\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-3-select-your-enquiries.jpg\" alt=\"\" width=\"1880\" height=\"907\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-3-select-your-enquiries.jpg 1880w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-3-select-your-enquiries-300x145.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-3-select-your-enquiries-1024x494.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-3-select-your-enquiries-768x371.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-3-select-your-enquiries-1536x741.jpg 1536w\" sizes=\"(max-width: 1880px) 100vw, 1880px\" \/><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70dddac eael-infobox-icon-bg-shape-none eael-infobox-icon-hover-bg-shape-none elementor-widget elementor-widget-eael-info-box\" data-id=\"70dddac\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox icon-on-left\">\n\t            <div class=\"infobox-icon eael-icon-only\">\n\n            \n                            <div class=\"infobox-icon-wrap\">\n                    <i aria-hidden=\"true\" class=\"fas fa-info-circle\"><\/i>                <\/div>\n            \n            \n        <\/div>\n            <div class=\"infobox-content eael-icon-only\">\n        <div><p style=\"text-align: left;\">Our support team will reply to you via email within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays).<\/p><\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div>                    <\/div>\n\t\t        \n                    <div id=\"general-enquiries-other-enquiriies-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"general-enquiries-other-enquiriies-tab\">\n\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"77136\" class=\"elementor elementor-77136\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b38fc50 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"b38fc50\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9453cb1\" data-id=\"9453cb1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-301d8d0 elementor-widget elementor-widget-text-editor\" data-id=\"301d8d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 1:<\/strong>\u00a0For sender, go to \u201cSupport\u201d on the sidebar and click on \u201cContact Us\u201d.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-77137 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-Step-1-go-to-contact-us-768x366-1.jpg\" alt=\"\" width=\"768\" height=\"366\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-Step-1-go-to-contact-us-768x366-1.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-Step-1-go-to-contact-us-768x366-1-300x143.jpg 300w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/><\/p><p style=\"text-align: center;\"><span style=\"text-align: center;\">OR<\/span><\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 1:<\/strong>\u00a0For the receiver, click \u201cMore\u201d and then select \u201cContact Us\u201d on the homepage.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-77131 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage.jpg\" alt=\"\" width=\"1877\" height=\"906\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage.jpg 1877w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage-300x145.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage-1024x494.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage-768x371.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-R-Step-1-click-on-contact-us-on-homepage-1536x741.jpg 1536w\" sizes=\"(max-width: 1877px) 100vw, 1877px\" \/><\/p><p><strong>Step 2:<\/strong>\u00a0For the receiver, click on the \u201cGeneral Enquiries\u201d (for sender) or \u201cOther Enquiries\u201d (for receiver) and select relevant enquiry for quick assistance.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77138\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-General-Step2-other-enquiries.jpg\" alt=\"\" width=\"1878\" height=\"906\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-General-Step2-other-enquiries.jpg 1878w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-General-Step2-other-enquiries-300x145.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-General-Step2-other-enquiries-1024x494.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-General-Step2-other-enquiries-768x371.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-General-Step2-other-enquiries-1536x741.jpg 1536w\" sizes=\"(max-width: 1878px) 100vw, 1878px\" \/><\/p><p><strong>Step 3:<\/strong> Fill up the form, upload the required document and click on \u201cSubmit Now\u201d.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77139\" style=\"text-align: center;\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-Step-3-submit-enquiries-form.jpg\" alt=\"\" width=\"1881\" height=\"901\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-Step-3-submit-enquiries-form.jpg 1881w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-Step-3-submit-enquiries-form-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-Step-3-submit-enquiries-form-1024x490.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-Step-3-submit-enquiries-form-768x368.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/CRM-Step-3-submit-enquiries-form-1536x736.jpg 1536w\" sizes=\"(max-width: 1881px) 100vw, 1881px\" \/><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6ea4c9 eael-infobox-icon-bg-shape-none eael-infobox-icon-hover-bg-shape-none elementor-widget elementor-widget-eael-info-box\" data-id=\"a6ea4c9\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox icon-on-left\">\n\t            <div class=\"infobox-icon eael-icon-only\">\n\n            \n                            <div class=\"infobox-icon-wrap\">\n                    <i aria-hidden=\"true\" class=\"fas fa-info-circle\"><\/i>                <\/div>\n            \n            \n        <\/div>\n            <div class=\"infobox-content eael-icon-only\">\n        <div><p>Our support team will reply to you via email within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays).<\/p><\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a9aca2 eael-infobox-icon-bg-shape-none eael-infobox-icon-hover-bg-shape-none elementor-widget elementor-widget-eael-info-box\" data-id=\"1a9aca2\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox icon-on-left\">\n\t            <div class=\"infobox-icon eael-icon-only\">\n\n            \n                            <div class=\"infobox-icon-wrap\">\n                    <i aria-hidden=\"true\" class=\"fas fa-info-circle\"><\/i>                <\/div>\n            \n            \n        <\/div>\n            <div class=\"infobox-content eael-icon-only\">\n        <div><p style=\"text-align: left;\">Please be reminded that\u00a0<strong>1 submission for 1 tracking number<\/strong>\u00a0<strong>only<\/strong>. For the \u201cCustomer Support\u201d section, we\u2019ve also migrated the \u201cParcel Report\u201d and also \u201cSelf-Service Centre\u201d inside.<\/p><ul style=\"text-align: left;\"><li><strong>Parcel Report<\/strong>\u00a0that allows you to track the status of each parcel that you\u2019ve reported via \u201cParcel Status\u201d.<\/li><\/ul><p style=\"text-align: left;\"><strong><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-33430\" src=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2021\/01\/CRM-Step-6-parcel-report-list.jpg\" sizes=\"(max-width: 1886px) 100vw, 1886px\" srcset=\"https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-6-parcel-report-list.jpg 1886w, https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-6-parcel-report-list-300x144.jpg 300w, https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-6-parcel-report-list-768x369.jpg 768w, https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-6-parcel-report-list-1024x492.jpg 1024w, https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-6-parcel-report-list-810x389.jpg 810w, https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-6-parcel-report-list-1140x548.jpg 1140w\" alt=\"CRM-Step 6-parcel-report-list\" width=\"1886\" height=\"906\" \/><\/strong><\/p><ul style=\"text-align: left;\"><li><a href=\"https:\/\/easyparcel.com\/blog\/my\/new-feature-self-service-for-booked-parcels\/\"><strong>Self-Service Centre\u00a0<\/strong><\/a>which allows you to remind pick up, switch to drop-off and also rebook to another new courier.<\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-33429 alignleft\" src=\"https:\/\/easyparcel.com\/blog\/my\/assets\/uploads\/2021\/01\/CRM-Step-7-self-service-centre.jpg\" sizes=\"(max-width: 1915px) 100vw, 1915px\" srcset=\"https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-7-self-service-centre.jpg 1915w, https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-7-self-service-centre-300x142.jpg 300w, https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-7-self-service-centre-768x363.jpg 768w, https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-7-self-service-centre-1024x483.jpg 1024w, https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-7-self-service-centre-810x382.jpg 810w, https:\/\/blog.easyparcel.rocks\/my\/assets\/uploads\/2021\/01\/CRM-Step-7-self-service-centre-1140x538.jpg 1140w\" alt=\"CRM-Step 7-self-service-centre\" width=\"1915\" height=\"904\" \/><\/p><\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1798249 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1798249\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a894452 elementor-widget elementor-widget-heading\" data-id=\"a894452\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Still Thinking Which Enquiries You Should Choose? Let Us Guide You!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f8a8aa elementor-widget elementor-widget-spacer\" data-id=\"6f8a8aa\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b02445b elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"b02445b\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-b02445b\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active  active-caret-on\" data-tabid=\"b02445b\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"domestic-shipment\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"domestic-shipment-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >Domestic Shipment<\/span>                            \n                                                    <\/li>\n                                            <li id=\"international-shipment\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"international-shipment-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >International Shipment<\/span>                            \n                                                    <\/li>\n                                            <li id=\"general-inquiries-other-inquiries\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"general-inquiries-other-inquiries-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >General Inquiries \/ Other Inquiries<\/span>                            \n                                                    <\/li>\n                                    <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"domestic-shipment-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"domestic-shipment-tab\">\n\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"77153\" class=\"elementor elementor-77153\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0bc6c70 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"0bc6c70\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5cec2a0\" data-id=\"5cec2a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-13ea423 elementor-widget elementor-widget-image\" data-id=\"13ea423\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"377\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Contact-Us-Form-Domestic.gif\" class=\"attachment-full size-full wp-image-77155\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98996e0 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"98996e0\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-98996e0\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"98996e0\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"parcel-collection-missed-pick-up-remind-pick-up\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-1601\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Collection &#8211; missed pick up \/ remind pick up<\/span><\/div><div id=\"elementor-tab-content-1601\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"parcel-collection-missed-pick-up-remind-pick-up\"><p>If your selected courier\u00a0<strong>didn\u2019t perform pick up on your scheduled date<\/strong>, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on.<\/p><p><em><strong>Take note:<\/strong>\u00a0In order to send a reminder for pick up, change to drop-off or switch to another courier option, you can make use of our\u00a0<a href=\"https:\/\/easyparcel.com\/blog\/my\/new-feature-self-service-for-booked-parcels\/\">Self Service Centre<\/a>\u00a0directly without waiting.\u00a0<\/em><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-delivery-late-delivery-delivery-issue\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-1602\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Delivery &#8211; late delivery \/ delivery issue<\/span><\/div><div id=\"elementor-tab-content-1602\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"parcel-delivery-late-delivery-delivery-issue\"><p>Having a delivery for\u00a0<strong>more than the estimated delivery duration<\/strong>\u00a0or\u00a0<strong>no tracking status updates for a while<\/strong>?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it!<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"request-proof-of-delivery-pod-parcel-delivered-but-yet-to-receive-by-receiver\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-1603\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver<\/span><\/div><div id=\"elementor-tab-content-1603\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"request-proof-of-delivery-pod-parcel-delivered-but-yet-to-receive-by-receiver\"><p>The<strong>\u00a0tracking status stated your parcel has been delivered<\/strong>\u00a0but then y<strong>our receiver hasn\u2019t got the parcel<\/strong>\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-lost\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-1604\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Lost<\/span><\/div><div id=\"elementor-tab-content-1604\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"parcel-lost\"><p><strong>Lost track of your parcel for more than 14 days<\/strong>? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77156\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><ul><li><strong>Photo of Parcel Packaging<\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77158\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77159\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77160\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><ul><li><strong>Photo of Item Invoice \/ Receipt<\/strong><\/li><\/ul><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77157\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice-200x300.jpg 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/p><p>\u00a0<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-damaged\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-1605\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><\/span><span class=\"eael-accordion-tab-title\">Parcel Damaged<\/span><\/div><div id=\"elementor-tab-content-1605\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"parcel-damaged\"><p>No one wants to receive a\u00a0<strong>damaged parcel<\/strong>, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<br \/><\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77156\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><ul><li><strong>Photo of Parcel Packaging (Before Collection)<\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77158\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77159\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77160\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><ul><li><strong>Photo of Parcel Packaging (After Delivery)<\/strong><strong><br \/><\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77166\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77167\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77168\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-after-delivery-3-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><ul><li><strong>Photo of Damaged Item<br \/><\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77165\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77164\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><ul><li><strong>Photo of Item Invoice \/ Receipt<br \/><\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77157\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice-200x300.jpg 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/p><p>None of the situations above? Select \u201cothers\u201d and share us the problem you\u2019re facing.<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa8bcd4 elementor-widget elementor-widget-text-editor\" data-id=\"fa8bcd4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>None of the situations above? Select \u201cothers\u201d and share us the problem you\u2019re facing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"international-shipment-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"international-shipment-tab\">\n\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"77178\" class=\"elementor elementor-77178\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7c70664 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"7c70664\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3a4a8dc\" data-id=\"3a4a8dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4a5c25 elementor-widget elementor-widget-image\" data-id=\"b4a5c25\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"377\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Contact-Us-Form-International.gif\" class=\"attachment-full size-full wp-image-77179\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2062c96 elementor-widget elementor-widget-spacer\" data-id=\"2062c96\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b6df61 elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"2b6df61\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-2b6df61\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"2b6df61\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"parcel-collection-missed-pick-up-remind-pick-up\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-4551\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Collection &#8211; missed pick up \/ remind pick up<\/span><\/div><div id=\"elementor-tab-content-4551\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"parcel-collection-missed-pick-up-remind-pick-up\"><p>If your selected courier\u00a0<strong>didn\u2019t perform pick up on your scheduled date<\/strong>, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on.<\/p><p><em><strong>Take note:<\/strong>\u00a0In order to send a reminder for pick up, change to drop-off or switch to another courier option, you can make use of our\u00a0<a href=\"https:\/\/easyparcel.com\/blog\/my\/new-feature-self-service-for-booked-parcels\/\">Self Service Centre<\/a>\u00a0directly without waiting.\u00a0<\/em><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-delivery-late-delivery-delivery-issue\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-4552\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Delivery &#8211; late delivery \/ delivery issue<\/span><\/div><div id=\"elementor-tab-content-4552\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"parcel-delivery-late-delivery-delivery-issue\"><p>Having a delivery for\u00a0<strong>more than the estimated delivery duration<\/strong>\u00a0or\u00a0<strong>no tracking status updates for a while<\/strong>?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it!<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"request-proof-of-delivery-pod-parcel-delivered-but-yet-to-receive-by-receiver\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-4553\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver<\/span><\/div><div id=\"elementor-tab-content-4553\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"request-proof-of-delivery-pod-parcel-delivered-but-yet-to-receive-by-receiver\"><p>The<strong>\u00a0tracking status stated your parcel has been delivered<\/strong>\u00a0but then y<strong>our receiver hasn\u2019t got the parcel<\/strong>\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-lost\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"4\" aria-controls=\"elementor-tab-content-4554\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Lost<\/span><\/div><div id=\"elementor-tab-content-4554\" class=\"eael-accordion-content clearfix\" data-tab=\"4\" aria-labelledby=\"parcel-lost\"><p><strong>Lost track of your parcel for more than 14 days<\/strong>? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77156\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><ul><li><strong>Photo of Parcel Packaging<\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77158\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77159\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77160\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p>\u00a0<\/p><ul><li><strong>Photo of Item Invoice \/ Receipt<\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77157\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice-200x300.jpg 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"parcel-damaged\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"5\" aria-controls=\"elementor-tab-content-4555\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Parcel Damaged<\/span><\/div><div id=\"elementor-tab-content-4555\" class=\"eael-accordion-content clearfix\" data-tab=\"5\" aria-labelledby=\"parcel-damaged\"><p><strong>Lost track of your parcel for more than 14 days<\/strong>? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77156\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Parcel-Content-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><ul><li><strong>Photo of Parcel Packaging<\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77158\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-3-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77159\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77160\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Internal-and-external-packaging-before-collection-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><ul><li><strong>Photo of Damaged Item<\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77165\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-1-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77164\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1.jpg\" alt=\"\" width=\"1140\" height=\"855\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-300x225.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-1024x768.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Damaged-item-2-1140x855-1-768x576.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><ul><li><strong>Photo of Item Invoice \/ Receipt<\/strong><\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-77157\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice.jpg 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Sample-of-Invoice-200x300.jpg 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f633c2 elementor-widget elementor-widget-text-editor\" data-id=\"0f633c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>None of the situations above? Select \u201cothers\u201d and share us the problem you\u2019re facing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"general-inquiries-other-inquiries-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"general-inquiries-other-inquiries-tab\">\n\t\t\t\t        \t\t<div data-elementor-type=\"page\" data-elementor-id=\"77182\" class=\"elementor elementor-77182\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d6bab4c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"d6bab4c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-542d2b3\" data-id=\"542d2b3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-821143e elementor-widget elementor-widget-image\" data-id=\"821143e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"377\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/04\/Contact-Us-Form-General-Inquiries.gif\" class=\"attachment-full size-full wp-image-77183\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da62239 elementor-widget elementor-widget-spacer\" data-id=\"da62239\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c87b0aa elementor-widget elementor-widget-eael-adv-accordion\" data-id=\"c87b0aa\" data-element_type=\"widget\" data-widget_type=\"eael-adv-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-adv-accordion\" id=\"eael-adv-accordion-c87b0aa\" data-scroll-on-click=\"no\" data-scroll-speed=\"300\" data-accordion-id=\"c87b0aa\" data-accordion-type=\"accordion\" data-toogle-speed=\"300\">\n    <div class=\"eael-accordion-list\">\n                <div id=\"bugs-report\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"1\" aria-controls=\"elementor-tab-content-2101\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Bugs Report<\/span><\/div><div id=\"elementor-tab-content-2101\" class=\"eael-accordion-content clearfix\" data-tab=\"1\" aria-labelledby=\"bugs-report\"><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_content\"><p>If you find there are\u00a0<strong>any technical hiccups<\/strong> such as no air waybill was generated, credit missing and so on, you can inform our team via this \u201cBugs Report\u201d option.<\/p><\/div><\/div><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"marketing-enquiry\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"2\" aria-controls=\"elementor-tab-content-2102\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Marketing Enquiry<\/span><\/div><div id=\"elementor-tab-content-2102\" class=\"eael-accordion-content clearfix\" data-tab=\"2\" aria-labelledby=\"marketing-enquiry\"><p>Having enquiries about\u00a0<strong>integration, packaging, partnership as a vendor or marketing collaboration<\/strong>? Click on \u201cMarketing Enquiry\u201d to reach our marketing team for further communication.<\/p><\/div>\n                <\/div><div class=\"eael-accordion-list\">\n                <div id=\"sales-enquiry\" class=\"elementor-tab-title eael-accordion-header\" tabindex=\"0\" data-tab=\"3\" aria-controls=\"elementor-tab-content-2103\"><span class=\"eael-advanced-accordion-icon-closed\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-plus\"><\/i><\/span><span class=\"eael-advanced-accordion-icon-opened\"><i aria-hidden=\"true\" class=\"fa-accordion-icon fas fa-minus\"><\/i><\/span><span class=\"eael-accordion-tab-title\">Sales Enquiry<\/span><\/div><div id=\"elementor-tab-content-2103\" class=\"eael-accordion-content clearfix\" data-tab=\"3\" aria-labelledby=\"sales-enquiry\"><p>New to EasyParcel? You can arrange a\u00a0<strong>business consultant to reach you for further explanation<\/strong>\u00a0about how EasyParcel works, what\u2019s the top up package suits you the best and so on. Just go ahead and choose \u201cSales Enquiry\u201d.<\/p><\/div>\n                <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6cb170 elementor-widget elementor-widget-text-editor\" data-id=\"c6cb170\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>None of the situations above? Select \u201cOthers Enquiry\/Feedback\u201d and share us the problem you\u2019re facing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When you\u2019re asking about your parcel status or having some questions in mind that you are unable to get the answer in our\u00a0Help Centre, you can\u00a0reach the right team easily by using our contact form 24\/7 and our support team will\u00a0get back to you within 24 working hours (Monday to Friday, 10am to 6pm). No matter you\u2019re sender or receiver of the parcel, you can actually make use of our enhanced contact form, which separated into 3 tabs as shown below:- Ultimate Guide To Submit &amp; Track Your Enquiries In An Easy Way I&#8217;m Sender I&#8217;m Receiver General Enquiries \/ Other Enquiriies Once you signed in your account, and follow the tutorial below to use our contact form: Step 1:\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cContact Us\u201d. Step 2:\u00a0Select the enquiries that you have for either domestic, international or general. Step 3:\u00a0Fill up the form, upload the required document and click on \u201cSubmit Now\u201d. Step 4:\u00a0You can check the status with a click on the \u201cCheck Your Enquiries Update\u201d button. OR Step 4:\u00a0You can head over to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d, then you\u2019ll able to see your submitted enquiries under the \u201cMessage Board\u201d tab. Step 5:\u00a0Once you click on the \u201cView\u201d button, you\u2019ll able to see the details inside and also our support team will reply to you via this message board directly within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays). Step 6:\u00a0At the same time, you can send in messages and attachments via this message board as well. Step 7:\u00a0The case will be moved to \u201cClosed\u201d once it has been resolved. And then, you can review your experience with a click on the \u201cRate button (applicable for certain enquiries only). Step 1:\u00a0Click \u201cMore\u201d and then select \u201cContact Us\u201d on the homepage. Step 2:\u00a0Click on the \u201cI\u2019m Receiver\u201d tab. Step 3:\u00a0In the chatbox, you can either select \u201cGeneral Customer Support\u201d to talk with our customer relationship team or track your parcel with a click on \u201cCheck Parcel Status (Receiver)\u201d. Our support team will reply to you via email within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays). Step 1:\u00a0For sender, go to \u201cSupport\u201d on the sidebar and click on \u201cContact Us\u201d. OR Step 1:\u00a0For the receiver, click \u201cMore\u201d and then select \u201cContact Us\u201d on the homepage. Step 2:\u00a0For the receiver, click on the \u201cGeneral Enquiries\u201d (for sender) or \u201cOther Enquiries\u201d (for receiver) and select relevant enquiry for quick assistance. Step 3: Fill up the form, upload the required document and click on \u201cSubmit Now\u201d. Our support team will reply to you via email within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays). Please be reminded that\u00a01 submission for 1 tracking number\u00a0only. For the \u201cCustomer Support\u201d section, we\u2019ve also migrated the \u201cParcel Report\u201d and also \u201cSelf-Service Centre\u201d inside. Parcel Report\u00a0that allows you to track the status of each parcel that you\u2019ve reported via \u201cParcel Status\u201d. Self-Service Centre\u00a0which allows you to remind pick up, switch to drop-off and also rebook to another new courier. Still Thinking Which Enquiries You Should Choose? Let Us Guide You! Domestic Shipment International Shipment General Inquiries \/ Other Inquiries Parcel Collection &#8211; missed pick up \/ remind pick up If your selected courier\u00a0didn\u2019t perform pick up on your scheduled date, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on. Take note:\u00a0In order to send a reminder for pick up, change to drop-off or switch to another courier option, you can make use of our\u00a0Self Service Centre\u00a0directly without waiting.\u00a0 Parcel Delivery &#8211; late delivery \/ delivery issue Having a delivery for\u00a0more than the estimated delivery duration\u00a0or\u00a0no tracking status updates for a while?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it! Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver The\u00a0tracking status stated your parcel has been delivered\u00a0but then your receiver hasn\u2019t got the parcel\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too. Parcel Lost Lost track of your parcel for more than 14 days? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on. For your info, you can\u00a0submit more than 1 photo\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:- Photo of Parcel Content Photo of Parcel Packaging Photo of Item Invoice \/ Receipt Parcel Damaged No one wants to receive a\u00a0damaged parcel, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on. For your info, you can\u00a0submit more than 1 photo\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:- Photo of Parcel Content Photo of Parcel Packaging (Before Collection) Photo of Parcel Packaging (After Delivery) Photo of Damaged Item Photo of Item Invoice \/ Receipt None of the situations above? Select \u201cothers\u201d and share us the problem you\u2019re facing. None of the situations above? Select \u201cothers\u201d and share us the problem you\u2019re facing. Parcel Collection &#8211; missed pick up \/ remind pick up If your selected courier\u00a0didn\u2019t perform pick up on your scheduled date, simply go for the \u201cparcel collection\u201d option and inform our support<\/p>\n","protected":false},"author":6,"featured_media":77115,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[47],"tags":[],"class_list":["post-33368","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements"],"contentshake_article_id":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Easy Customer Support: Submit Your Enquiries Effortlessly<\/title>\n<meta name=\"description\" content=\"Experience efficient communication with our customer support form. Get quick responses and tailored assistance. Reach out today!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.easyparcel.com\/my\/enhanced-customer-support-and-contact-form\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Easy Customer Support: Submit Your Enquiries Effortlessly\" \/>\n<meta property=\"og:description\" content=\"Experience efficient communication with our customer support form. Get quick responses and tailored assistance. 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