{"id":33763,"date":"2021-03-03T17:15:15","date_gmt":"2021-03-03T09:15:15","guid":{"rendered":"https:\/\/easyparcel.com\/blog\/my\/?p=33763"},"modified":"2024-11-15T10:30:12","modified_gmt":"2024-11-15T02:30:12","slug":"ultimate-checklist-for-international-delivery","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/my\/ultimate-checklist-for-international-delivery\/","title":{"rendered":"The Ultimate Checklist To Deliver An International Shipment"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"33763\" class=\"elementor elementor-33763\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd9e544 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"fd9e544\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ce3e4a\" data-id=\"1ce3e4a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c9a326a elementor-widget elementor-widget-text-editor\" data-id=\"c9a326a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Sending a parcel to your neighbor is easy, but shipping internationally? That&#8217;s a whole different ball game! Whether you&#8217;re a one-time shipper or a budding global entrepreneur, <strong>this checklist will guide you through the process, ensuring a smooth and stress-free journey.<\/strong><\/p><p>Let&#8217;s dive in!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-453a724 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"453a724\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f42fe17 elementor-widget elementor-widget-spacer\" data-id=\"f42fe17\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53d2566 elementor-widget elementor-widget-heading\" data-id=\"53d2566\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Streamline Your International Delivery With This Checklist<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-181ff8d elementor-widget elementor-widget-spacer\" data-id=\"181ff8d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5073530 elementor-widget elementor-widget-text-editor\" data-id=\"5073530\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><strong>Here\u2019s the checklist for sender before book a parcel delivery:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7539ff3 elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"7539ff3\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-7539ff3\" class=\"eael-advance-tabs eael-tabs-vertical eael-tab-auto-active  active-caret-on\" data-tabid=\"7539ff3\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"1-prohibited-item\" class=\"active-default eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"1-prohibited-item-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >1. Prohibited Item<\/span>                            \n                                                    <\/li>\n                                            <li id=\"2-bind-a-card\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"2-bind-a-card-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >2. Bind A Card<\/span>                            \n                                                    <\/li>\n                                            <li id=\"3-documentation\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"3-documentation-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >3. Documentation<\/span>                            \n                                                    <\/li>\n                                            <li id=\"4-packaging\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"4-packaging-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >4. Packaging<\/span>                            \n                                                    <\/li>\n                                            <li id=\"5-accurate-weight\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"5-accurate-weight-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >5. Accurate Weight<\/span>                            \n                                                    <\/li>\n                                            <li id=\"6-duties-tax\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"6\" role=\"tab\" tabindex=\"-1\" aria-controls=\"6-duties-tax-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >6. Duties &#038; Tax<\/span>                            \n                                                    <\/li>\n                                            <li id=\"7-surcharge\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"7\" role=\"tab\" tabindex=\"-1\" aria-controls=\"7-surcharge-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >7. Surcharge<\/span>                            \n                                                    <\/li>\n                                            <li id=\"8-insurance\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"8\" role=\"tab\" tabindex=\"-1\" aria-controls=\"8-insurance-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >8. Insurance<\/span>                            \n                                                    <\/li>\n                                    <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"1-prohibited-item-tab\" class=\"clearfix eael-tab-content-item active-default\" data-title-link=\"1-prohibited-item-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>1. Determine if you can ship your item<\/strong><\/p><p>Any shipment containing prohibited items may be subjected to an order being<strong>\u00a0cancelled without notice<\/strong>. EasyParcel and courier companies will not be responsible for any loss or damage of the\u00a0<a href=\"https:\/\/easyparcel.com\/my\/en\/prohibited\/\">prohibited or restricted item(s)<\/a>.\u00a0<strong>No compensation for loss or damage will be given<\/strong>.<\/p><p>Prohibited or restricted items are also dependent upon the countries of transit and destination. Additional surcharges might be imposed by the destination country and will be billed to the sender.\u00a0<\/p><\/div><\/div><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info\"><p>The prohibited items listed may not be the latest due to the revision will be made regularly. If you have any questions or in any doubt as to the acceptability of your goods, feel free to\u00a0<a href=\"https:\/\/easyparcel.com\/my\/en\/support\/contact\/\">contact us<\/a>\u00a0prior to shipping.<\/p><p style=\"text-align: center;\"><strong>Here\u2019re some prohibited items for delivery:-<\/strong><\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-75234 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/MY-3_languages-Pop-up-banner-for-international-shipment-SG.png\" alt=\"\" width=\"300\" height=\"251\" \/><\/p><p style=\"text-align: center;\">Please refer\u00a0<a href=\"https:\/\/easyparcel.com\/my\/en\/prohibited\/\">here<\/a> for a completed prohibited item list.<\/p><p>Kindly be informed that sender needs to be aware of regulations of the destination country to ensure smooth shipping experience, for example:<\/p><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><p class=\"vc_custom_heading\"><strong>Australia<\/strong><\/p><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul><li>Air cargo that has originated from, or transited through, Egypt or Bangladesh will be prohibited for import into Australia.<\/li><li aria-level=\"1\">All Meat Products<\/li><li aria-level=\"1\">All Wood Products<\/li><li aria-level=\"1\">Dangerous Goods as defined by IATA (Intl. Air Transport Association)<\/li><\/ul><p>\u00a0For a more complete list, please refer to the\u00a0<a href=\"https:\/\/www.comlaw.gov.au\/\">Customs (Prohibitions and Restrictions) Regulations 1956.<\/a>\u00a0<\/p><\/div><\/div><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><p class=\"vc_custom_heading\"><strong>Japan<\/strong><\/p><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul><li aria-level=\"1\">Dairy product, spice, coffee, nuts, food or any edible items<\/li><li aria-level=\"1\">Animal products<\/li><li aria-level=\"1\">Cosmetics<\/li><li aria-level=\"1\">Credit cards (NI)<\/li><li aria-level=\"1\">Drugs and Medicine<\/li><li aria-level=\"1\">Eye glasses and contacts<\/li><\/ul><\/div><\/div><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><p class=\"vc_custom_heading\"><strong>China<\/strong><\/p><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul><li aria-level=\"1\">Food, coffee or any edible items\u00a0<\/li><li aria-level=\"1\">Gaming like poker, mahjong, repair\/return\u00a0<\/li><li aria-level=\"1\">Alcoholic beverages<\/li><li aria-level=\"1\">Animals and\/or plants and their products carrying dangerous viruses, bacteria and injurious insects<\/li><li aria-level=\"1\">Any item which is harmful to China\u2019s politics, economy, culture\/morals<\/li><li aria-level=\"1\">religious items\u00a0<\/li><li aria-level=\"1\">Dangerous Goods as defined by IATA (Intl. Air Transport Association)<\/li><\/ul><\/div><\/div><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><p class=\"vc_custom_heading\"><strong>Hong Kong<\/strong><\/p><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul><li aria-level=\"1\">Controlled Chemicals<\/li><li aria-level=\"1\">Dangerous drugs<\/li><li aria-level=\"1\">Explosives, Firearms and Ammunition<\/li><li aria-level=\"1\">Food<\/li><li aria-level=\"1\">Hazardous Chemicals<\/li><li aria-level=\"1\">Weapons<\/li><li aria-level=\"1\">Chinese Herbal Medicines and Proprietary \u00a0 Chinese Medicines<\/li><li aria-level=\"1\">Pharmaceutical Products and Medicines<\/li><li aria-level=\"1\">Radio Transmitting Equipment<\/li><\/ul><p><a href=\"https:\/\/www.customs.gov.hk\/pda\/en\/traders\/prohibited_articles\/imports.html\">Click here<\/a>\u00a0for more details.<\/p><\/div><\/div><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><p class=\"vc_custom_heading\"><strong>Taiwan<\/strong><\/p><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul><li aria-level=\"1\">Alcoholic beverages<\/li><li aria-level=\"1\">Food, coffee or any edible items\u00a0<\/li><li aria-level=\"1\">Articles infringing the rights of patents, of design, of trademarks, and the copyrights of other persons;<\/li><li aria-level=\"1\">Drugs, Prescription and Non-Prescription<\/li><\/ul><\/div><\/div><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><p class=\"vc_custom_heading\"><strong>Indonesia<\/strong><\/p><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul><li aria-level=\"1\">Narcotics and drugs<\/li><li aria-level=\"1\">Pornographic materials<\/li><li aria-level=\"1\">Politically sensitive materials<\/li><li aria-level=\"1\">Firearms, explosives, ammunition<\/li><li aria-level=\"1\">Guns, sports weapons, hunting guns<\/li><\/ul><p><a href=\"https:\/\/eservice.insw.go.id\/\">Click here<\/a>\u00a0for more details.<\/p><\/div><\/div><div class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><p class=\"vc_custom_heading\"><strong>USA<\/strong><\/p><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><ul><li aria-level=\"1\">Drugs and Medicine prohibited by the FDA<\/li><li aria-level=\"1\">Distilled spirit absinthe (except certain diluted brands)<\/li><li aria-level=\"1\">Merchandise from embargoed countries<\/li><li aria-level=\"1\">Items made with Dog and Cat Fur<\/li><li aria-level=\"1\">Counterfeit Trademark and Copyrighted Articles<\/li><\/ul><p><a href=\"https:\/\/www.cbp.gov\/travel\/us-citizens\/know-before-you-go\/prohibited-and-restricted-items\">Click here<\/a> for more details.<\/p><\/div><\/div><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info\"><p><strong>Take note:<\/strong> this is not a complete list of goods subject to import prohibitions and restrictions.<\/p><h3 style=\"text-align: center;\">Categorize &amp; Describe Your Parcel Content Correctly<\/h3><p>Whether you book for a\u00a0<strong>domestic delivery from Peninsular Malaysia<\/strong>\u00a0to 200+ foreign destinations, you\u2019ll find a\u00a0<strong>drop-down list of categories<\/strong>\u00a0for your parcel content declaration as shown below.<\/p><p><img decoding=\"async\" class=\"aligncenter wp-image-75237 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/Choose-Category-Key-In-Parcel-Content.gif\" alt=\"\" width=\"600\" height=\"252\" \/><\/p><p>All you need to do is just select a category best fits with your parcel content as it will be used for both the customs declaration documents and the customs clearance process. And it\u2019s best if you can\u00a0<strong>describe your item type, material and even brand<\/strong>\u00a0in detail for the\u00a0<strong>parcel content\u00a0<\/strong>column.<\/p><p>For example, if your parcel contains clothing, you should describe it as \u201cH&amp;M men\u2019s sweater\u201d, instead of just \u201cshirt\u201d. Bear in mind that, the description for each parcel content needs to be clear and easily understood as it can help speed up the sorting progress and also delivery to your receivers.<\/p><\/div><\/div>                    <\/div>\n\t\t        \n                    <div id=\"2-bind-a-card-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"2-bind-a-card-tab\">\n\t\t\t\t        <p><strong>2. Bind your credit card to EasyParcel account<\/strong><\/p><p>Before kick starts an international courier booking, all you need to do is\u00a0<strong>bind a credit card with your EasyParcel account<\/strong>\u00a0for verification purposes. Wondering how to do that?\u00a0<a href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/solutions\/articles\/9000188592-add-update-or-remove-debit-credit-cards\">Click here<\/a>\u00a0for the quick tutorial.<\/p><p><img decoding=\"async\" class=\"aligncenter wp-image-75240 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/Bind-a-credit-card-in-EP.gif\" alt=\"\" width=\"800\" height=\"377\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p>Bear in mind that your selected courier will check on the dimensions and weights of each shipment before dispatch. If the parcel is\u00a0<strong>larger or heavier than declared<\/strong>, our courier partner will\u00a0<strong>apply a surcharge from the debit\/credit card as registered under your EasyParcel account directly<\/strong>.<\/p><\/div><\/div><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info\"><p>You can\u00a0<a href=\"https:\/\/easyparcel.com\/my\/en\/contact-us\/\">contact our support team<\/a>\u00a0to remove the primary debit\/credit card 6 months after your last shipment order date. If you have more than 1 card, you can\u00a0<a href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/solutions\/articles\/9000188592-add-update-or-remove-debit-credit-cards\">remove them on your own in the EasyParcel account<\/a>.<\/p><\/div>                    <\/div>\n\t\t        \n                    <div id=\"3-documentation-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"3-documentation-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>3. Complete your documents\u00a0<\/strong><\/p><p>We will take you through the required documentation step by step to make sure the delivery goes smoothly as possible. To help with the documentation, we\u2019ve compiled the details as stated below:-<\/p><ul><li><strong>Courier Air Waybill<\/strong>\u00a0\u2013 It is the primary delivery document for all international shipments.\u00a0<a href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/solutions\/articles\/9000175571-attach-air-waybill-invoice\">Click HERE<\/a>\u00a0to learn how to attach the AWB correctly.<\/li><\/ul><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><ul><li><strong>Commercial Invoice<\/strong>\u00a0\u2013 This document included price, value and quantity of goods being sold. It is the document used to determine taxes and duties and is required for a package to clear customers. You\u2019ll need to provide a\u00a0<a href=\"https:\/\/easyparcel.com\/blog\/my\/parcel-content-category-and-description\/\" data-identifyelement=\"490\">detailed itemised description of the parcel content<\/a>\u00a0for the commercial invoice. For example, if your parcel contains clothes, you should list them down as \u201cH&amp;M men\u2019s sweater\u201d, \u201cUniqlo women\u2019s sweater\u201d, \u201cPadini t-shirt\u201d and so on.\u00a0<a href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/solutions\/articles\/9000175571-attach-air-waybill-invoice\">Click HERE<\/a>\u00a0to learn more about commercial invoices for shipping and why it\u2019s important.<\/li><li><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-75243 size-large\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/teleport-awb-courier-design-EP-template-724x1024.png\" alt=\"\" width=\"724\" height=\"1024\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/teleport-awb-courier-design-EP-template-724x1024.png 724w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/teleport-awb-courier-design-EP-template-212x300.png 212w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/teleport-awb-courier-design-EP-template-768x1086.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/teleport-awb-courier-design-EP-template-1086x1536.png 1086w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/teleport-awb-courier-design-EP-template-1448x2048.png 1448w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/teleport-awb-courier-design-EP-template.png 1654w\" sizes=\"(max-width: 724px) 100vw, 724px\" \/><br \/>If you\u2019re having\u00a0<b data-stringify-type=\"bold\">2 items or more<\/b>\u00a0to declare in your parcel,\u00a0<b data-stringify-type=\"bold\">generate a new itemized invoice<\/b>\u00a0<a class=\"c-link\" href=\"https:\/\/invoice-generator.com\/\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https:\/\/invoice-generator.com\/\" data-sk=\"tooltip_parent\">here<\/a>\u00a0with accurate quantity, description and amount of item stated, and then replace the default commercial invoice that comes along with your air waybill. Please make sure you\u2019ve declared the accurate item in your invoice to avoid shipment detained by customs due to misdeclaration. And\u00a0<strong>handwritten invoice is not acceptable<\/strong>.<\/li><li><strong>Material Safety Data Sheet (MSDS) for Controlled Products\u00a0<\/strong>\u2013\u00a0 If you\u2019re sending\u00a0item in\u00a0liquid, powdery and electronics form, then you\u00a0will need to get this technical document to be included with your shipment. For this, you will need to speak to the manufacturer to find the correct one. If you are unsure about whether or not your item can be shipped, please\u00a0<a href=\"https:\/\/easyparcel.com\/my\/en\/contact-us\/\">contact us<\/a>\u00a0for review.<br \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-75246 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/MSDS-form.jpg\" alt=\"\" width=\"1184\" height=\"763\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/MSDS-form.jpg 1184w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/MSDS-form-300x193.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/MSDS-form-1024x660.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/MSDS-form-768x495.jpg 768w\" sizes=\"(max-width: 1184px) 100vw, 1184px\" \/><br \/>Other than air waybill, invoice and MSDS, additional documents might be required by courier companies based on the parcel content to deliver internationally.<\/li><\/ul><\/div><\/div>                    <\/div>\n\t\t        \n                    <div id=\"4-packaging-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"4-packaging-tab\">\n\t\t\t\t        <p><strong>4. Secure your item with quality packaging\u00a0<\/strong><\/p><p>Little details when packing your goods can cause damage or delay your shipment. Here\u2019s what you can do to help ensure every box you send arrives on time and in perfect condition.\u00a0<a href=\"https:\/\/easyparcel.com\/my\/en\/packaging\/\">More tips<\/a>\u00a0in packing your international shipments.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17326 size-full alignleft\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2022\/08\/strong-packaging-lg.png\" alt=\"\" width=\"80\" height=\"80\" \/> <strong>Step 1: Choose quality packaging<br \/><\/strong>Used boxes lose strength. Ensure your box is rigid and dry, with no punctures or damage.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-17337 alignleft\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2022\/08\/no-emptyspace-lg.png\" alt=\"\" width=\"80\" height=\"80\" \/> <strong>Step 2: Avoid empty space<br \/><\/strong>Too much padding reduces stacking strength. Avoid boxes that are too big for their contents and require excessive padding.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-17386 alignleft\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2022\/08\/H-Taping-method-lg.png\" alt=\"\" width=\"80\" height=\"80\" \/> <strong>Step 3: Seal with an H<br \/><\/strong>Use proper sealing tape in an H pattern on the top and bottom \u2013 don\u2019t use string or rope. If your box is heavy, consider strapping it.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-17392 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2022\/08\/pouchattach-lg-e1679560538676.png\" alt=\"\" width=\"80\" height=\"90\" \/> <strong>Step 4: Paste the AWB on the top surface<br \/><\/strong>Remove old air waybill (AWB). Affix a new AWB on top, so the barcode is flat (not folded over the edge). Place a copy of the air waybill inside the box to avoid AWB drop in the transit.<\/p><p>Have no idea where to grab quality packaging materials? Load your cart at our\u00a0<a href=\"https:\/\/easyparcel.com\/my\/en\/shop\/buy\/\">EasyParcel Shop<\/a>\u00a0now!<\/p>                    <\/div>\n\t\t        \n                    <div id=\"5-accurate-weight-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"5-accurate-weight-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>5. Get the accurate weight of your shipment<\/strong><\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p>To make sure your delivery goes smooth, there is one rule above all:\u00a0<strong>quote and book the delivery with accurate weight<\/strong>. But wait \u2013\u00a0 wondering when you should book with actual weight \/ volumetric weight?<\/p><p><strong>What happens if the courier finds out your parcels with misdeclared weight?<\/strong><\/p><ul><li><strong>Delayed shipment \u2013\u00a0<\/strong>Delays occur when the courier put your parcels on hold in their hub until the extra cost that set out as the cost for the standard delivery of your order has been paid.<\/li><li><strong>Excess surcharge by courier \u2013\u00a0<\/strong>The courier issues an additional charge to the sender to cover the extra cost incurred on the extra checking procedure, thus you\u2019ll no longer paying for the original lower member rate.<\/li><\/ul><h3 style=\"text-align: center;\">Actual Weight vs Volumetric Weight \u2013 Which Should be Used For Booking?<\/h3><p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-19770 size-thumbnail\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step1-measureweight-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step1-measureweight-150x150.png 150w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step1-measureweight-300x300.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step1-measureweight-768x768.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step1-measureweight.png 800w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/> <strong>STEP 1:<\/strong>\u00a0Measure the actual weight with weighing scale. If you don\u2019t have one,\u00a0<a href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/solutions\/articles\/9000190027-free-starter-pack-for-first-ep2000-top-up-or-above\">grab one FREE<\/a>\u00a0from us with top up starting from EP2000 package.\u00a0<em>T&amp;C Apply<\/em><\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-19772 size-thumbnail\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step2-measure-vw-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step2-measure-vw-150x150.png 150w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step2-measure-vw-300x300.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step2-measure-vw-768x768.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step2-measure-vw.png 800w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/> <strong>STEP 2:<\/strong>\u00a0Calculate the volumetric weight of your parcel using its dimensions (length, width, and height including outer packaging). Just key in the dimensions accordingly into\u00a0<a href=\"https:\/\/easyparcel.com\/my\/en\/calculator\/\">volumetric calculator<\/a>\u00a0and the result in KG will be shown upon.<\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-19774 size-thumbnail\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step3-book-parcek-150x150.png\" alt=\"\" width=\"150\" height=\"150\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step3-book-parcek-150x150.png 150w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step3-book-parcek-300x300.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step3-book-parcek-768x768.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2018\/03\/step3-book-parcek.png 800w\" sizes=\"(max-width: 150px) 100vw, 150px\" \/> <strong>STEP 3:<\/strong>\u00a0<a href=\"https:\/\/secure.easyparcel.my\/pass\/\">Book your parcel<\/a>\u00a0with the weight that whichever higher. Sit back, chill out and wait for the knock at your door.<\/p><\/div><\/div><p>\u00a0<\/p><p>\u00a0<\/p><p>The dimension for volumetric weight calculation and actual weight measure should include the final packaging.<\/p>                    <\/div>\n\t\t        \n                    <div id=\"6-duties-tax-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"6-duties-tax-tab\">\n\t\t\t\t        <p><strong>6. Understanding duties and tax\u00a0<\/strong><br \/>When you deliver something to another country,\u00a0<strong>import taxes &amp; duties may be imposed to your shipment by custom<\/strong>. Here at EasyParcel, we offer<strong>\u00a02 payment methods<\/strong>\u00a0\u4e00\u00a0<strong>Prepaid By Sender (DDP \u2013 Delivered Duty Paid)<\/strong>; and\u00a0<strong>Postpaid By Receiver (DDU \u2013 Delivered Duty Unpaid)<\/strong>.<\/p><p><strong>Delivered Duty Paid (DDP)<\/strong><br \/>Sender pays for the estimated import duties and taxes.\u00a0The estimated import taxes and duties amount will be included when you pay for this shipment. Paying the charges upfront reduces lag time and streamlines the shipping process to your receiver.<\/p><p>You as the sender must ensure that shipment details are correct and accurate (including shipment value), ready for unloading, and that it fulfils export and import responsibilities. Relevant customs and\/or couriers have the right to charge additional charges if you misdeclared any of the shipments.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-75255 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/EasyParcel-DDP-Payment.gif\" alt=\"\" width=\"800\" height=\"357\" \/><\/p><p style=\"text-align: center;\"><i>Note: Delivered Duty Paid (DDP) is currently applicable for Aramex International and Janio only.<\/i><\/p><p><strong>Delivered Duty Unpaid (DDU)<\/strong><br \/>Receiver will be informed by courier\/customs to pay for the import taxes and duties\u00a0when the shipment arrives at destination custom. Additional charges such as storage charges,\u00a0handling charges, etc may be imposed by custom as well. After the payment is made, the shipment will only be released by custom and delivered to the receiver.<\/p><p>You as a sender will have the responsibility to inform the receiver that he\/she is required to pay the duty &amp; taxes or any charges incurred by the destination customs in advance. We\u2019ve also rolled out a\u00a0<a href=\"https:\/\/easyparcel.com\/my\/en\/taxcalculator\/\">Tax &amp; Duties Calculator\u00a0<\/a>to do the estimate calculation for you.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-75258 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2021\/03\/Tax-Calculator.gif\" alt=\"\" width=\"800\" height=\"377\" \/><\/p><h3>Frequently Asked Questions<\/h3><ul><li><b>When does the receiver pay for duties and taxes?<br \/><\/b>Your selected courier will contact the receiver directly to collect any applicable duties and taxes. These amounts need to be paid upon delivery, before delivery or even after delivery.\u00a0<\/li><li><b>What happens if the courier can\u2019t reach the receiver or the receiver refused to pay for duties and taxes<br \/><\/b>\u2013 The amount will be deducted from the sender\u2019s EasyParcel account \/ registered credit card and proceed with delivery<br \/>\u2013 Return with charges (sender still need to pay for the duties and taxes)<br \/>\u2013 Disposal with charges (subject to the destination country and duties and taxes remain unchanged)<\/li><li><b>How can I avoid charging taxes so I can remain competitive?<br \/><\/b>Not paying taxes is tax evasion, which we don\u2019t encourage. It\u2019s not worth risking your business getting fined. It\u2019s best to know any import tax and custom duty amount that is applicable to your shipment and being upfront with customers on pricing.<\/li><li><b>Can I declare my item as a gift to avoid custom duty?<br \/><\/b>No. Shipments are cleared through customs based on where they\u2019s coming from, the item category, and value \u2013 not its purpose.<\/li><li><b>What happens if I under-declare the value of my item?<br \/><\/b>Customs officers can easily check your business website and other sources to verify if the value listed matches the actual value of the item. Listing a lower value in order to avoid taxes is tax evasion and against the law.<\/li><li><b>What happens if my shipment is deemed to have broken import and export laws and regulations?<br \/><\/b>The relevant customs have the right to return\/dispose\/confiscate\/seize a shipment they deem as a prohibited\/dangerous item or a threat to public safety. In such an event, all shipping fees and customs duty or tax levied will be charged back to the sender\u2019s account.<\/li><li><b>Will I be refunded on shipping fees and DDU or DDP charges for lost or damaged shipment?<br \/><\/b>Compensation is based on the value of shipment declared during booking, the value stated on the purchase invoice, or the maximum coverage offered by our courier partners, whichever is lower. However, EasyParcel is not liable to refund any of the shipping fees and DDP or DDU charges for lost or damaged shipments after the shipment has been collected by our courier partners.<\/li><\/ul>                    <\/div>\n\t\t        \n                    <div id=\"7-surcharge-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"7-surcharge-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>7. Surcharge \/ hidden fees to be aware of when sending international shipment<\/strong><\/p><p><strong>Parcel handling-related charges<\/strong><\/p><p>This has to do with the items you want to ship, their container, the weight, and the dimensions. If your parcel doesn\u2019t fit the criteria of your selected courier partner, you can be hit with additional charges. Mostly as a percentage of the shipping fees or the value of the items (sometimes even both).<\/p><p>If your parcel exceeds a courier\u2019s standard dimension or weight, surcharges can apply. Hence, when you find yourself hitting courier weight and size restrictions, perhaps you should consider another courier service. The material and the shape of the containers can lead to additional fees. If your container is made of wood or metal, or if it\u2019s cylindrical, you can expect extra fees to be charged.<\/p><\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\">\u00a0<\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Shipping-related charges<\/strong><\/p><p>These are related to the details of the shipment, such as the pickup location, the delivery destination, and the delivery duration.<\/p><ul><li>The main additional charge that you will face is the<strong>\u00a0fuel surcharge<\/strong>. Calculated as a percentage of the shipping costs, this varies weekly or monthly depending on the country. Be mindful of their fluctuation as it can have a significant impact on your bills.<\/li><li>If you read the fine print, you may be surprised that depending on the pick-up location, you can face a surcharge. This is usually called a \u201c<strong>remote area surcharge<\/strong>\u201d or \u201c<strong>extended area surcharge<\/strong>\u201d, meaning these locations are far from the usual collection path of our dear couriers. If pick-up is in a residential building, an additional surcharge may also apply for certain couriers (subject to the courier services).<\/li><li>Optional value-added services can be chosen as well to take care of your shipments, such as additional insurance (in case of lost or damaged shipment), delivery out of regular working hours (such as Sundays, public holidays or within a short time frame.) However, as these will be chosen by you, it\u2019s unlikely you\u2019d find this surprising.<\/li><li>Finally, mistakes happen, and unfortunately you can be charged for this. Some of these fees include \u201c<strong>address correction fee<\/strong>\u201d, \u201c<strong>delivery reattempt<\/strong>\u201d or even \u201c<strong>return fees<\/strong>\u201d.<\/li><\/ul><\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\">\u00a0<\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Australia AQIS Charges<\/strong><\/p><p>Heads up if you\u2019re delivering an international shipment to Australia! As an international shipment sender, you\u2019re advised to understand Australia\u2019s quarantine laws and\u00a0<strong>not to deliver any prohibited food, plant material, animal products or any sensitive items via courier services<\/strong>.<\/p><p>Parcels may be inspected when there is potential quarantine risk material present or where there is insufficient documentation to assess the risk. If no quarantine risk material is detected, the goods are released from quarantine without further treatment.<\/p><p>If there are any sensitive items detected in the parcel, then there will be\u00a0<strong>an inspection fee imposed by the Australian Quarantine and Inspection Service (AQIS)<\/strong> which will be directly billed to your EasyParcel account, whilst the amount will depend on the way the parcel is presented to AQIS for inspection and the type of service provided.<\/p><\/div><\/div><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info\"><p>On top of the parcel handling-related charges, shipping-related charges and Australia AQIS charges stated above, a storage fee might be incurred\u00a0if your shipment holding at customs for a long period.<\/p><\/div>                    <\/div>\n\t\t        \n                    <div id=\"8-insurance-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"8-insurance-tab\">\n\t\t\t\t        <p><strong>8. Know about insurance coverage and its valid duration<\/strong><\/p><p>All deliveries come with\u00a0<strong>basic insurance coverage<\/strong>\u00a0provided by our individual courier providers for the lost and damaged parcels (subject to the courier service).<\/p><p>Knowing the\u00a0<strong>maximum coverage of your selected courier<\/strong>\u00a0is important, especially when you\u2019re sending a high-value item. And, if you need to file a claim, you\u2019ll need to\u00a0<strong>report within the time frame specified by your selected courier companies<\/strong>.<\/p><p>Understanding insurance details never is a hassle at EasyParcel as we have summarised all for you.\u00a0Have a look through the coverage of each courier company and see which is the best suit for your delivery with a\u00a0<strong><a href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/solutions\/articles\/9000188794-basic-insurance\">click HERE<\/a><\/strong>. Don\u2019t forget \u2013 you can always\u00a0<a href=\"https:\/\/easyparcel.com\/sg\/en\/contact-us\/\">contact our support team<\/a>\u00a0if you need a little guidance!<\/p>                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dcae22 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6dcae22\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fad2d02 elementor-widget elementor-widget-spacer\" data-id=\"fad2d02\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c6ea68 elementor-widget elementor-widget-heading\" data-id=\"0c6ea68\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Here\u2019s the checklist for receiver once the parcel on its way \/ received the parcel:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7f886d elementor-widget elementor-widget-spacer\" data-id=\"b7f886d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ecaa3f elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"4ecaa3f\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-4ecaa3f\" class=\"eael-advance-tabs eael-tabs-vertical eael-tab-auto-active  active-caret-on\" data-tabid=\"4ecaa3f\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"additional-documents\" class=\"active-default eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"additional-documents-tab\" aria-expanded=\"false\">\n                            \n                                                                <i class=\"far fa-file-pdf\"><\/i>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Additional Documents<\/span>                            \n                                                    <\/li>\n                                            <li id=\"duties-tax\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"duties-tax-tab\" aria-expanded=\"false\">\n                            \n                                                                <i class=\"fas fa-hand-holding-usd\"><\/i>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Duties &#038; Tax<\/span>                            \n                                                    <\/li>\n                                            <li id=\"surcharge\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"surcharge-tab\" aria-expanded=\"false\">\n                            \n                                                                <i class=\"fas fa-coins\"><\/i>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Surcharge<\/span>                            \n                                                    <\/li>\n                                            <li id=\"parcel-issues\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"parcel-issues-tab\" aria-expanded=\"false\">\n                            \n                                                                <i class=\"fas fa-box-open\"><\/i>                                                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Parcel Issues<\/span>                            \n                                                    <\/li>\n                                    <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"additional-documents-tab\" class=\"clearfix eael-tab-content-item active-default\" data-title-link=\"additional-documents-tab\">\n\t\t\t\t        <p><strong>1. Documents that receivers need to prepare\u00a0<\/strong><\/p><ul><li><strong>Import Permit &amp; Additional Documentation<br \/><\/strong>The documents will be required by destination customs upon the parcel arrival. At the moment, your selected courier will get in touch with you via email, SMS or phone calls to request the details. If the<strong>\u00a0receiver failed to revert back with the necessary details required by customs within the time frame advised<\/strong>\u00a0by them, then the\u00a0<strong>s<\/strong><strong>hipment will be returned or disposed of<\/strong>.<\/li><li><strong>Destination Country Importation Policy<br \/><\/strong>This is aimed to\u00a0<strong>check whether the item is allowed into the destination country<\/strong>. Whenever there is an international order, the sender kindly advises the receiver to check on the import conditions. Since the conditions will be reviewed regularly, kindly make sure to check the conditions each time before order a product from oversea.<\/li><\/ul>                    <\/div>\n\t\t        \n                    <div id=\"duties-tax-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"duties-tax-tab\">\n\t\t\t\t        <p><strong>2. Understanding duties and tax<\/strong><\/p><p>There are\u00a0<b>2 payment methods<\/b>\u00a0when it comes to import taxes and duties in EasyParcel:\u00a0<b>Prepaid By Sender (DDP \u2013 Delivered Duty Paid)<\/b>; and\u00a0<b>Postpaid By Receiver (DDU \u2013 Delivered Duty Unpaid).<\/b><\/p><p><b><\/b>If the shipment is under Delivered Duty Unpaid (DDU),\u00a0<b>receiver will be informed by courier \/ customs to pay for the import taxes and duties\u00a0<\/b>when the shipment arrives at destination custom. Additional charges such as storage charges,\u00a0handling charges etc may be imposed by custom as well. After the payment is made, the shipment will only be released by custom and delivered to the receiver.<\/p><p>Besides that, Value Added Tax (VAT Tax) will also be charged to consumers whenever they buy any good or service from oversea. At the same time,\u00a0<strong>Goods &amp; Services Tax (GST)<\/strong>\u00a0is charged in stages, then<strong>\u00a0reimbursed to everyone except the end buyer<\/strong>. It\u2019s different from VAT because it\u2019s a flat-rate percentage of the total transaction, instead of a percentage of value added.<\/p>                    <\/div>\n\t\t        \n                    <div id=\"surcharge-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"surcharge-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>3. Surcharge \/ hidden fees to be aware of when sending international shipment<\/strong><\/p><p><strong>Parcel handling-related charges<\/strong><\/p><p>This has to do with the items you want to ship, their container, the weight, and the dimensions. If your parcel doesn\u2019t fit the criteria of your selected courier partner, you can be hit with additional charges. Mostly as a percentage of the shipping fees or the value of the items (sometimes even both).<\/p><p>If your parcel exceeds a courier\u2019s standard dimension or weight, surcharges can apply. Hence, when you find yourself hitting courier weight and size restrictions, perhaps you should consider another courier service. The material and the shape of the containers can lead to additional fees. If your container is made of wood or metal, or if it\u2019s cylindrical, you can expect extra fees to be charged.<\/p><\/div><\/div><div class=\"vc_separator wpb_content_element vc_separator_align_center vc_sep_width_100 vc_sep_pos_align_center vc_separator_no_text vc_sep_color_grey\">\u00a0<\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Shipping-related charges<\/strong><\/p><p>These are related to the details of the shipment, such as the pickup location, the delivery destination, and the delivery duration.<\/p><ul><li>The main additional charge that you will face is the<strong>\u00a0fuel surcharge<\/strong>. Calculated as a percentage of the shipping costs, this varies weekly or monthly depending on the country. Be mindful of their fluctuation as it can have a significant impact on your bills.<\/li><li>If you read the fine print, you may be surprised that depending on the pick-up location, you can face a surcharge. This is usually called a \u201c<strong>remote area surcharge<\/strong>\u201d or \u201c<strong>extended area surcharge<\/strong>\u201d, meaning these locations are far from the usual collection path of our dear couriers. If pick-up is in a residential building, an additional surcharge may also apply for certain couriers (subject to the courier services).<\/li><li>Optional value-added services can be chosen as well to take care of your shipments, such as additional insurance (in case of lost or damaged shipment), delivery out of regular working hours (such as Sundays, public holidays or within a short time frame.) However, as these will be chosen by you, it\u2019s unlikely you\u2019d find this surprising.<\/li><li>Finally, mistakes happen, and unfortunately you can be charged for this. Some of these fees include \u201c<strong>address correction fee<\/strong>\u201d, \u201c<strong>delivery reattempt<\/strong>\u201d or even \u201c<strong>return fees<\/strong>\u201d.<\/li><\/ul><\/div><\/div>                    <\/div>\n\t\t        \n                    <div id=\"parcel-issues-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"parcel-issues-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>4. Steps to take when facing parcel issue<\/strong><\/p><h3><strong>Parcel Arrives Damaged<\/strong><\/h3><p><strong>Step 1:\u00a0<\/strong>Examine the item<br \/>Whether you\u2019ve received a damaged box or only discover a broken item during the unwrapping moment, be hurry to take pictures in order to document the condition of the delivery as soon as it arrived, this includes:-<\/p><ul><li aria-level=\"1\">Photo of the outer and inner packaging\u00a0 from different angles<\/li><li aria-level=\"1\">Photo of the damaged item\u00a0<\/li><\/ul><p><strong>Step 2:<\/strong>\u00a0Contact the sender immediately<br \/>Inform your sender about the parcel condition immediately and provides all the photos within the\u00a0<a href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/solutions\/articles\/9000188794-basic-insurance\">stated time frame for the courier companies<\/a>.<\/p><p><strong>Step 3:\u00a0<\/strong>Wait patiently for the investigation result<\/p><p>The Investigation result might take around 2 \u2013 3 months ( the time frame vary from case to case )\u00a0 and courier has the rights to reject your claim due to:-<\/p><ul><li aria-level=\"1\">The packaging doesn\u2019t meet your selected courier\u2019s standard requirement<\/li><li aria-level=\"1\">The parcel content has been listed as prohibited items<\/li><li aria-level=\"1\">The report is submitted after the report time frame specified by couriers<\/li><li aria-level=\"1\">Failed to provide the necessary documents<\/li><\/ul><\/div><\/div><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info\"><p><strong>Take note:<\/strong> the claims will be submitted to the respective courier for further processing and EasyParcel has no control over the result finalized by your selected courier company.<\/p><hr \/><h3>\u00a0<\/h3><h3>Missing Item In The Parcel<\/h3><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 1:\u00a0<\/strong>Examine the item<br \/>Once you\u2019ve received the parcel and find out there is an item missing, be hurry to take pictures in order to document the condition of the delivery as soon as it arrived, this includes:-<\/p><ul><li aria-level=\"1\">Photo of the outer and inner packaging\u00a0 from different angles<\/li><li aria-level=\"1\">Photo of all the items that you\u2019ve received\u00a0<\/li><li aria-level=\"1\">Measure the weight of your parcel (include packaging) and take a photo of the number on scale<\/li><\/ul><p><strong>Step 2:<\/strong>\u00a0Contact the sender immediately<br \/>Inform your sender about the parcel condition immediately and provides all the photos within the\u00a0<a href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/solutions\/articles\/9000188794-basic-insurance\">stated time frame for the courier companies<\/a>.<\/p><p><strong>Step 3:\u00a0<\/strong>Wait patiently for the investigation result<\/p><p>The Investigation result might take around 2 \u2013 3 months ( the time frame vary from case to case )\u00a0 and courier has the rights to reject your claim if:-<\/p><ul><li aria-level=\"1\">The shipment weight tally with the initial booked weight<\/li><li aria-level=\"1\">There\u2019s no torn \/ sign of damage on the packaging upon arrival<\/li><li aria-level=\"1\">The parcel content has been listed as prohibited items<\/li><li aria-level=\"1\">The claim submission has exceeded the report time frame<\/li><li aria-level=\"1\">Failed to provide the necessary documents<\/li><\/ul><\/div><\/div><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info\"><p>Take note: the claims will be submitted to the respective courier for further processing and EasyParcel has no control over the result finalized by your selected courier company.<\/p><hr \/><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><h3>\u00a0<\/h3><h3>Receive A Wrong Item\u00a0<\/h3><p><strong>Step 1:\u00a0<\/strong>Examine the item<br \/>Once you\u2019ve received the parcel and find out that different item from what you\u2019re supposed to receive, be hurry to take pictures in order to document the condition of the delivery as soon as it arrived, this includes:-<\/p><ul><li aria-level=\"1\">Photo of the outer and inner packaging\u00a0 from different angles<\/li><li aria-level=\"1\">Photo of the wrong item in the parcel<\/li><li aria-level=\"1\">Measure the weight of your parcel (include packaging) and take a photo of the number on scale<\/li><\/ul><\/div><\/div><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info\"><p>Kindly keep the packaging and also the wrong items as your selected courier might need to collect from you to carry out the investigation in further.<\/p><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 2:<\/strong>\u00a0Contact the sender immediately<br \/>Inform your sender about the parcel condition immediately and provides all the photos within the\u00a0<a href=\"https:\/\/helpcentre-my.easyparcel.com\/support\/solutions\/articles\/9000188794-basic-insurance\">stated time frame for the courier companies<\/a>.<\/p><p><strong>Step 3:\u00a0<\/strong>Wait patiently for the investigation result<\/p><p>The Investigation result might take around 2 \u2013 3 months ( the time frame vary from case to case )\u00a0 and courier has the rights to reject your claim if:-<\/p><ul><li aria-level=\"1\">The selected courier found out parcel content wrongly declared by the sender<\/li><li aria-level=\"1\">The parcel content has been listed as prohibited items<\/li><li aria-level=\"1\">The submission has exceeded the report time frame<\/li><li aria-level=\"1\">Failed to provide the necessary documents<\/li><\/ul><\/div><\/div><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info\"><p><strong>Take note:<\/strong> the claims will be submitted to the respective courier for further processing and EasyParcel has no control over the result finalized by your selected courier company.<\/p><\/div><\/div><\/div>                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-811e55e elementor-widget elementor-widget-spacer\" data-id=\"811e55e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a24eb1 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"9a24eb1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"https:\/\/bit.ly\/3e4MHfp\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quote & Book For International Delivery<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Sending a parcel to your neighbor is easy, but shipping internationally? That&#8217;s a whole different ball game! Whether you&#8217;re a one-time shipper or a budding global entrepreneur, this checklist will guide you through the process, ensuring a smooth and stress-free journey. Let&#8217;s dive in! Streamline Your International Delivery With This Checklist Here\u2019s the checklist for sender before book a parcel delivery: 1. Prohibited Item 2. Bind A Card 3. Documentation 4. Packaging 5. Accurate Weight 6. Duties &amp; Tax 7. Surcharge 8. Insurance 1. Determine if you can ship your item Any shipment containing prohibited items may be subjected to an order being\u00a0cancelled without notice. EasyParcel and courier companies will not be responsible for any loss or damage of the\u00a0prohibited or restricted item(s).\u00a0No compensation for loss or damage will be given. Prohibited or restricted items are also dependent upon the countries of transit and destination. Additional surcharges might be imposed by the destination country and will be billed to the sender. The prohibited items listed may not be the latest due to the revision will be made regularly. If you have any questions or in any doubt as to the acceptability of your goods, feel free to\u00a0contact us\u00a0prior to shipping. Here\u2019re some prohibited items for delivery:- Please refer\u00a0here for a completed prohibited item list. Kindly be informed that sender needs to be aware of regulations of the destination country to ensure smooth shipping experience, for example: Australia Air cargo that has originated from, or transited through, Egypt or Bangladesh will be prohibited for import into Australia. All Meat Products All Wood Products Dangerous Goods as defined by IATA (Intl. Air Transport Association) For a more complete list, please refer to the\u00a0Customs (Prohibitions and Restrictions) Regulations 1956. Japan Dairy product, spice, coffee, nuts, food or any edible items Animal products Cosmetics Credit cards (NI) Drugs and Medicine Eye glasses and contacts China Food, coffee or any edible items Gaming like poker, mahjong, repair\/return Alcoholic beverages Animals and\/or plants and their products carrying dangerous viruses, bacteria and injurious insects Any item which is harmful to China\u2019s politics, economy, culture\/morals religious items Dangerous Goods as defined by IATA (Intl. Air Transport Association) Hong Kong Controlled Chemicals Dangerous drugs Explosives, Firearms and Ammunition Food Hazardous Chemicals Weapons Chinese Herbal Medicines and Proprietary \u00a0 Chinese Medicines Pharmaceutical Products and Medicines Radio Transmitting Equipment Click here\u00a0for more details. Taiwan Alcoholic beverages Food, coffee or any edible items Articles infringing the rights of patents, of design, of trademarks, and the copyrights of other persons; Drugs, Prescription and Non-Prescription Indonesia Narcotics and drugs Pornographic materials Politically sensitive materials Firearms, explosives, ammunition Guns, sports weapons, hunting guns Click here\u00a0for more details. USA Drugs and Medicine prohibited by the FDA Distilled spirit absinthe (except certain diluted brands) Merchandise from embargoed countries Items made with Dog and Cat Fur Counterfeit Trademark and Copyrighted Articles Click here for more details. Take note: this is not a complete list of goods subject to import prohibitions and restrictions. Categorize &amp; Describe Your Parcel Content Correctly Whether you book for a\u00a0domestic delivery from Peninsular Malaysia\u00a0to 200+ foreign destinations, you\u2019ll find a\u00a0drop-down list of categories\u00a0for your parcel content declaration as shown below. All you need to do is just select a category best fits with your parcel content as it will be used for both the customs declaration documents and the customs clearance process. And it\u2019s best if you can\u00a0describe your item type, material and even brand\u00a0in detail for the\u00a0parcel content\u00a0column. For example, if your parcel contains clothing, you should describe it as \u201cH&amp;M men\u2019s sweater\u201d, instead of just \u201cshirt\u201d. Bear in mind that, the description for each parcel content needs to be clear and easily understood as it can help speed up the sorting progress and also delivery to your receivers. 2. Bind your credit card to EasyParcel account Before kick starts an international courier booking, all you need to do is\u00a0bind a credit card with your EasyParcel account\u00a0for verification purposes. Wondering how to do that?\u00a0Click here\u00a0for the quick tutorial. Bear in mind that your selected courier will check on the dimensions and weights of each shipment before dispatch. If the parcel is\u00a0larger or heavier than declared, our courier partner will\u00a0apply a surcharge from the debit\/credit card as registered under your EasyParcel account directly. You can\u00a0contact our support team\u00a0to remove the primary debit\/credit card 6 months after your last shipment order date. If you have more than 1 card, you can\u00a0remove them on your own in the EasyParcel account. 3. Complete your documents\u00a0 We will take you through the required documentation step by step to make sure the delivery goes smoothly as possible. To help with the documentation, we\u2019ve compiled the details as stated below:- Courier Air Waybill\u00a0\u2013 It is the primary delivery document for all international shipments.\u00a0Click HERE\u00a0to learn how to attach the AWB correctly. Commercial Invoice\u00a0\u2013 This document included price, value and quantity of goods being sold. It is the document used to determine taxes and duties and is required for a package to clear customers. You\u2019ll need to provide a\u00a0detailed itemised description of the parcel content\u00a0for the commercial invoice. For example, if your parcel contains clothes, you should list them down as \u201cH&amp;M men\u2019s sweater\u201d, \u201cUniqlo women\u2019s sweater\u201d, \u201cPadini t-shirt\u201d and so on.\u00a0Click HERE\u00a0to learn more about commercial invoices for shipping and why it\u2019s important. If you\u2019re having\u00a02 items or more\u00a0to declare in your parcel,\u00a0generate a new itemized invoice\u00a0here\u00a0with accurate quantity, description and amount of item stated, and then replace the default commercial invoice that comes along with your air waybill. Please make sure you\u2019ve declared the accurate item in your invoice to avoid shipment detained by customs due to misdeclaration. And\u00a0handwritten invoice is not acceptable. Material Safety Data Sheet (MSDS) for Controlled Products\u00a0\u2013\u00a0 If you\u2019re sending\u00a0item in\u00a0liquid, powdery and electronics form, then you\u00a0will need to get this technical document to be included with your shipment. For this, you will need to speak to the manufacturer to find the correct one. If you are unsure about whether or not your item<\/p>\n","protected":false},"author":33,"featured_media":91196,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46,45,47],"tags":[],"class_list":["post-33763","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","category-shipping-tips-and-solutions","category-announcements"],"contentshake_article_id":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Ultimate Checklist for Delivering International Shipments<\/title>\n<meta name=\"description\" content=\"Your final checklist before sending international shipment. 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