{"id":35711,"date":"2021-04-14T18:11:27","date_gmt":"2021-04-14T10:11:27","guid":{"rendered":"https:\/\/easyparcel.com\/blog\/my\/?p=35711"},"modified":"2024-11-15T16:29:31","modified_gmt":"2024-11-15T08:29:31","slug":"delivery-issues-for-ecommerce","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/my\/delivery-issues-for-ecommerce\/","title":{"rendered":"4 Common Delivery Issues For Every eCommerce Sellers + Simple Solutions"},"content":{"rendered":"\t\t
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The eCommerce industry has been growing at an incredible rate, the same goes for the demand toward courier services. This is incredibly obvious when everyone has been forced to stay home with the restriction of interstate\/interdistrict travel.<\/p>

The online approach has made shopping easier for shoppers. In the meantime, it has also brought unique problems for eCommerce sellers. As an online booking platform for 60+ courier services, we\u2019ve received some common inquiries from time to time.<\/p>

To help, we created\u00a0a list of common delivery problems and solutions faced by eCommerce sellers<\/strong>\u00a0which you can have a read below!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4 Common Delivery Issues & How To Solve Them<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Problem #1: My Parcel Has Been Delayed<\/strong><\/p><\/div><\/div>

Planning ahead your parcel delivery is always the best route, but sometimes life throws you a curveball. The receiver doesn\u2019t want to wait longer than they need to for their delivery. On the other side, you don\u2019t want your business to get a bad reputation for not being able to deliver on schedule.<\/p>

SOLUTION<\/strong>: Check on the\u00a0courier service\u2019s estimate delivery duration<\/strong>\u00a0and state it clearly to your customers. At the same time, you can carefully\u00a0select domestic courier partners based on the service ratings given<\/strong>. The best part is the ratings will vary depends on your postcodes.<\/p>

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Problem #2: My Item Arrive Damaged<\/strong><\/p><\/div><\/div>

Every seller wants to see their items were delivered in the condition that they originally hand over to the delivery heroes. However, sometimes unexpected thing happens. Having a broken\/damaged item is not only extremely disappointing and it will also cost you another budget for replacement. Likewise, you\u2019re losing customer\u2019s trust.<\/p>

SOLUTION<\/strong>: First, each and every item should be\u00a0packed safely and securely<\/a>\u00a0with\u00a0quality packaging materials<\/a><\/strong>\u00a0so that nothing can be damaged during transit. And, you should work with a reputable courier that will be able to handle with care and\u00a0offer insurance coverage for the damaged shipments\u00a0<\/strong>(click here to view insurance coverage<\/a>\u00a0of each courier partner available in EasyParcel).<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Problem #3: My Parcel Lost In The Transit\u00a0<\/strong><\/p><\/div><\/div>

Whether it\u2019s no tracking update for a long period or it has been delivered to an incorrect address, there is a big possibility that your parcel has been lost in transit. This will definitely result in unhappy customers and bad reviews. Since most of us read the reviews before making a purchase, this will definitely affect the purchase decision of the rest.<\/p>

SOLUTION<\/strong>: On top of parcel packaging, you should also\u00a0make sure the air waybill is well-protected from water damaged and does not easy to fall off from the parcel<\/strong>. In the meantime, you should know the maximum coverage for lost shipment to make sure your business is not the one bear for the loss. At EasyParcel, you can\u00a0opt-in\u00a0EasyCover<\/a>\u00a0if you\u2019re sending a high-value item<\/strong>\u00a0that costs more than the basic insurance coverage provided by your selected courier.<\/p>

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Problem #4: My Customers Keep Asking For Parcel Status<\/strong><\/p><\/div><\/div>

Your customer service team has a lot to handle when making sure customers\u2019 enquiries have been solved from time to time. It\u2019s getting worse if you\u2019re a \u201cone-man show\u201d for the business. The most common questions raised by your customers should be \u201cwhere is my parcel?\u201d and \u201cwhen is my parcel will arrive?\u201d.<\/p>

SOLUTION<\/strong>:\u00a0Provide tracking numbers<\/strong>\u00a0to your customers<\/strong>\u00a0and\u00a0educate them to check the status in\u00a0EasyTrack<\/a><\/strong>\u00a0whenever it\u2019s ready to dispatch. Then, you\u2019ll no longer have to check the parcel status on behalf of them, and this gives your customer service team more time to deal with more important issues. The best part is you can leave no one behind with the\u00a0Tracking Email<\/a>\/Tracking SMS<\/a>\u00a0feature too!<\/p><\/div><\/div>

\u00a0<\/p>

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The eCommerce industry has been growing at an incredible rate, the same goes for the demand toward courier services. This is incredibly obvious when everyone has been forced to stay home with the restriction of interstate\/interdistrict travel. The online approach has made shopping easier for shoppers. In the meantime, it has also brought unique problems for eCommerce sellers. As an online booking platform for 60+ courier services, we\u2019ve received some common inquiries from time to time. To help, we created\u00a0a list of common delivery problems and solutions faced by eCommerce sellers\u00a0which you can have a read below! 4 Common Delivery Issues & How To Solve Them Problem #1: My Parcel Has Been Delayed Planning ahead your parcel delivery is always the best route, but sometimes life throws you a curveball. The receiver doesn\u2019t want to wait longer than they need to for their delivery. On the other side, you don\u2019t want your business to get a bad reputation for not being able to deliver on schedule. SOLUTION: Check on the\u00a0courier service\u2019s estimate delivery duration\u00a0and state it clearly to your customers. At the same time, you can carefully\u00a0select domestic courier partners based on the service ratings given. The best part is the ratings will vary depends on your postcodes. Problem #2: My Item Arrive Damaged Every seller wants to see their items were delivered in the condition that they originally hand over to the delivery heroes. However, sometimes unexpected thing happens. Having a broken\/damaged item is not only extremely disappointing and it will also cost you another budget for replacement. Likewise, you\u2019re losing customer\u2019s trust. SOLUTION: First, each and every item should be\u00a0packed safely and securely\u00a0with\u00a0quality packaging materials\u00a0so that nothing can be damaged during transit. And, you should work with a reputable courier that will be able to handle with care and\u00a0offer insurance coverage for the damaged shipments\u00a0(click here to view insurance coverage\u00a0of each courier partner available in EasyParcel). Problem #3: My Parcel Lost In The Transit\u00a0 Whether it\u2019s no tracking update for a long period or it has been delivered to an incorrect address, there is a big possibility that your parcel has been lost in transit. This will definitely result in unhappy customers and bad reviews. Since most of us read the reviews before making a purchase, this will definitely affect the purchase decision of the rest. SOLUTION: On top of parcel packaging, you should also\u00a0make sure the air waybill is well-protected from water damaged and does not easy to fall off from the parcel. In the meantime, you should know the maximum coverage for lost shipment to make sure your business is not the one bear for the loss. At EasyParcel, you can\u00a0opt-in\u00a0EasyCover\u00a0if you\u2019re sending a high-value item\u00a0that costs more than the basic insurance coverage provided by your selected courier. Problem #4: My Customers Keep Asking For Parcel Status Your customer service team has a lot to handle when making sure customers\u2019 enquiries have been solved from time to time. It\u2019s getting worse if you\u2019re a \u201cone-man show\u201d for the business. The most common questions raised by your customers should be \u201cwhere is my parcel?\u201d and \u201cwhen is my parcel will arrive?\u201d. SOLUTION:\u00a0Provide tracking numbers\u00a0to your customers\u00a0and\u00a0educate them to check the status in\u00a0EasyTrack\u00a0whenever it\u2019s ready to dispatch. Then, you\u2019ll no longer have to check the parcel status on behalf of them, and this gives your customer service team more time to deal with more important issues. The best part is you can leave no one behind with the\u00a0Tracking Email\/Tracking SMS\u00a0feature too!<\/p>\n","protected":false},"author":6,"featured_media":75123,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44],"tags":[],"class_list":["post-35711","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ecommerce-tips-and-trends"],"contentshake_article_id":"","yoast_head":"\nTackle 4 Delivery Issues for eCommerce Sellers & Solutions<\/title>\n<meta name=\"description\" content=\"Discover the 4 most common delivery issues faced by eCommerce sellers and explore simple solutions to enhance customer satisfaction and streamline your shipping process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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