{"id":69410,"date":"2018-06-19T18:41:45","date_gmt":"2018-06-19T10:41:45","guid":{"rendered":"https:\/\/www.easyparcel.my\/blog\/?p=15583"},"modified":"2024-12-12T16:22:09","modified_gmt":"2024-12-12T08:22:09","slug":"new-feature-self-service-for-booked-parcels","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/my\/new-feature-self-service-for-booked-parcels\/","title":{"rendered":"[NEW FEATURE] Self Service For Booked Parcels Is Available Now!"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"69410\" class=\"elementor elementor-69410\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5176adce elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"5176adce\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f8fb9c2\" data-id=\"5f8fb9c2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c3e1d62 elementor-widget elementor-widget-text-editor\" data-id=\"3c3e1d62\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature \u2013 let\u2019s say a big\u00a0hello to the\u00a0<strong>Self Service Centre<\/strong>!<\/p><p>With this\u00a0new tool, you can now\u00a0<strong>manage all your shipments online<\/strong>\u00a0with just a few clicks. The best news is we\u2019ll not charge any cents on you for this!\u00a0No longer you need to camp in front of the laptop to wait for a reply from our support team, you are allowed to:-<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9622d46 elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"9622d46\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-9622d46\" class=\"eael-advance-tabs eael-tabs-vertical eael-tab-auto-active  active-caret-on\" data-tabid=\"9622d46\">\n            <div class=\"eael-tabs-nav\">\n                <ul class=\"\" role=\"tablist\">\n                                            <li id=\"select-drop-off-point-for-your-missed-collection\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"select-drop-off-point-for-your-missed-collection-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Select Drop-Off Point For Your Missed Collection<\/span>                                                    <\/li>\n                                            <li id=\"change-your-shipment-to-drop-off\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"change-your-shipment-to-drop-off-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Change Your Shipment To Drop-Off<\/span>                                                    <\/li>\n                                            <li id=\"remind-courier-for-your-misses-collection\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"remind-courier-for-your-misses-collection-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Remind Courier For Your Misses Collection<\/span>                                                    <\/li>\n                                            <li id=\"rebook-for-a-new-courier\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"rebook-for-a-new-courier-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Rebook For A New Courier<\/span>                                                    <\/li>\n                                            <li id=\"cancel-your-shipment\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"5\" role=\"tab\" tabindex=\"-1\" aria-controls=\"cancel-your-shipment-tab\" aria-expanded=\"false\">\n                            \n                            \n                            \n                                                            <span class=\"eael-tab-title title-after-icon\" >Cancel Your Shipment<\/span>                                                    <\/li>\n                                    <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"select-drop-off-point-for-your-missed-collection-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"select-drop-off-point-for-your-missed-collection-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 1:<\/strong>\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d.<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-79360\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support.jpg\" alt=\"\" width=\"1886\" height=\"903\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support.jpg 1886w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-1024x490.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-768x368.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-1536x735.jpg 1536w\" sizes=\"(max-width: 1886px) 100vw, 1886px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 2:<\/strong>\u00a0Click on \u201cSelf Service Centre\u201d.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-79361\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button.jpg\" alt=\"\" width=\"1888\" height=\"907\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button.jpg 1888w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-1024x492.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-768x369.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-1536x738.jpg 1536w\" sizes=\"(max-width: 1888px) 100vw, 1888px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 3:<\/strong>\u00a0Select \u201cParcel not collected\u201d from the drop-down list.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-79363\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off.jpg\" alt=\"\" width=\"1887\" height=\"906\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off.jpg 1887w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1024x492.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-768x369.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1536x737.jpg 1536w\" sizes=\"(max-width: 1887px) 100vw, 1887px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 4:<\/strong>\u00a0Click on \u201cDrop-Off\u201d to continue.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79364\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1.jpg\" alt=\"\" width=\"1887\" height=\"906\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1.jpg 1887w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1-1024x492.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1-768x369.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1-1536x737.jpg 1536w\" sizes=\"(max-width: 1887px) 100vw, 1887px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 5:<\/strong>\u00a0Select whichever parcel you want to change and click on \u201cDrop-Off Now\u201d.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79365\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now-.jpg\" alt=\"\" width=\"1888\" height=\"904\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now-.jpg 1888w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now--300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now--1024x490.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now--768x368.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now--1536x735.jpg 1536w\" sizes=\"(max-width: 1888px) 100vw, 1888px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 6:<\/strong>\u00a0Select any drop-off point that available to\u00a0 you and click on \u201cSubmit\u201d.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79366\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch.jpg\" alt=\"\" width=\"1914\" height=\"905\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch.jpg 1914w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch-300x142.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch-1024x484.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch-768x363.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch-1536x726.jpg 1536w\" sizes=\"(max-width: 1914px) 100vw, 1914px\" \/><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>                    <\/div>\n\t\t        \n                    <div id=\"change-your-shipment-to-drop-off-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"change-your-shipment-to-drop-off-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 1:<\/strong>\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d.<\/p><\/div><\/div><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-79360\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support.jpg\" alt=\"\" width=\"1886\" height=\"903\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support.jpg 1886w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-1024x490.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-768x368.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-1536x735.jpg 1536w\" sizes=\"(max-width: 1886px) 100vw, 1886px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 2:<\/strong>\u00a0Click on \u201cSelf Service Centre\u201d.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-79361\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button.jpg\" alt=\"\" width=\"1888\" height=\"907\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button.jpg 1888w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-1024x492.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-768x369.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-1536x738.jpg 1536w\" sizes=\"(max-width: 1888px) 100vw, 1888px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 3:<\/strong>\u00a0Click on \u201cChange to drop-off\u201d.<\/p><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-79362 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected.jpg\" alt=\"\" width=\"1885\" height=\"907\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected.jpg 1885w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-1024x493.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-768x370.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-1536x739.jpg 1536w\" sizes=\"(max-width: 1885px) 100vw, 1885px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 4:<\/strong>\u00a0Click on \u201cDrop-Off\u201d to continue.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79364\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1.jpg\" alt=\"\" width=\"1887\" height=\"906\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1.jpg 1887w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1-1024x492.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1-768x369.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-4-drop-off-1-1536x737.jpg 1536w\" sizes=\"(max-width: 1887px) 100vw, 1887px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 5:<\/strong>\u00a0Select whichever parcel you want to change and click on \u201cDrop-Off Now\u201d.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79365\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now-.jpg\" alt=\"\" width=\"1888\" height=\"904\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now-.jpg 1888w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now--300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now--1024x490.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now--768x368.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-5-select-and-click-drop-off-now--1536x735.jpg 1536w\" sizes=\"(max-width: 1888px) 100vw, 1888px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 6:<\/strong>\u00a0Select any drop-off point that available to\u00a0 you and click on \u201cSubmit\u201d.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-79366\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch.jpg\" alt=\"\" width=\"1914\" height=\"905\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch.jpg 1914w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch-300x142.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch-1024x484.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch-768x363.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-6-select-courier-branch-1536x726.jpg 1536w\" sizes=\"(max-width: 1914px) 100vw, 1914px\" \/><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>                    <\/div>\n\t\t        \n                    <div id=\"remind-courier-for-your-misses-collection-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"remind-courier-for-your-misses-collection-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 1:<\/strong>\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d.<\/p><\/div><\/div><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-79360\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support.jpg\" alt=\"\" width=\"1886\" height=\"903\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support.jpg 1886w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-1024x490.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-768x368.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-1536x735.jpg 1536w\" sizes=\"(max-width: 1886px) 100vw, 1886px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 2:<\/strong>\u00a0Click on \u201cSelf Service Centre\u201d.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-79361\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button.jpg\" alt=\"\" width=\"1888\" height=\"907\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button.jpg 1888w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-1024x492.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-768x369.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-1536x738.jpg 1536w\" sizes=\"(max-width: 1888px) 100vw, 1888px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 3:<\/strong>\u00a0Select \u201cParcel not collected\u201d from the drop-down list.<\/p><\/div><\/div><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-79362 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected.jpg\" alt=\"\" width=\"1885\" height=\"907\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected.jpg 1885w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-1024x493.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-768x370.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-1536x739.jpg 1536w\" sizes=\"(max-width: 1885px) 100vw, 1885px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 4:<\/strong>\u00a0Click on the \u201cRemind\u201d tab.<\/p><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-79368 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-4-remind-button-1.jpg\" alt=\"\" width=\"1886\" height=\"904\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-4-remind-button-1.jpg 1886w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-4-remind-button-1-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-4-remind-button-1-1024x491.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-4-remind-button-1-768x368.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-4-remind-button-1-1536x736.jpg 1536w\" sizes=\"(max-width: 1886px) 100vw, 1886px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 5:<\/strong>\u00a0Select whichever parcel you want and click on \u201cRemind\u201d.<\/p><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-79369 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-5-tick-couriers-and-remind.jpg\" alt=\"\" width=\"1889\" height=\"902\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-5-tick-couriers-and-remind.jpg 1889w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-5-tick-couriers-and-remind-300x143.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-5-tick-couriers-and-remind-1024x489.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-5-tick-couriers-and-remind-768x367.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Remind-Step-5-tick-couriers-and-remind-1536x733.jpg 1536w\" sizes=\"(max-width: 1889px) 100vw, 1889px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p>\u00a0<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>                    <\/div>\n\t\t        \n                    <div id=\"rebook-for-a-new-courier-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"rebook-for-a-new-courier-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\">\t\t<div data-elementor-type=\"page\" data-elementor-id=\"79373\" class=\"elementor elementor-79373\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a0974a5 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"a0974a5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-214a217\" data-id=\"214a217\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d5906f elementor-widget elementor-widget-text-editor\" data-id=\"1d5906f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 1:<\/strong>\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d.<\/p><\/div><\/div><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-79360\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support.jpg\" alt=\"\" width=\"1886\" height=\"903\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support.jpg 1886w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-1024x490.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-768x368.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-1536x735.jpg 1536w\" sizes=\"(max-width: 1886px) 100vw, 1886px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 2:<\/strong>\u00a0Click on \u201cSelf Service Centre\u201d.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-79361\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button.jpg\" alt=\"\" width=\"1888\" height=\"907\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button.jpg 1888w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-1024x492.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-768x369.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-1536x738.jpg 1536w\" sizes=\"(max-width: 1888px) 100vw, 1888px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 3:<\/strong>\u00a0Select \u201cParcel not collected\u201d from the drop-down list.<\/p><\/div><\/div><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-79362 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected.jpg\" alt=\"\" width=\"1885\" height=\"907\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected.jpg 1885w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-1024x493.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-768x370.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-1536x739.jpg 1536w\" sizes=\"(max-width: 1885px) 100vw, 1885px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 4:<\/strong>\u00a0Click on the \u201cRebook\u201d button.<\/p><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-79370 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-4-rebook-tab.jpg\" alt=\"\" width=\"1888\" height=\"897\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-4-rebook-tab.jpg 1888w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-4-rebook-tab-300x143.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-4-rebook-tab-1024x487.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-4-rebook-tab-768x365.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-4-rebook-tab-1536x730.jpg 1536w\" sizes=\"(max-width: 1888px) 100vw, 1888px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 5:<\/strong>\u00a0Pick the courier that available for you and click on \u201cRebook\u201d.<\/p><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-79371 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-5-1.jpg\" alt=\"\" width=\"1914\" height=\"902\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-5-1.jpg 1914w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-5-1-300x141.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-5-1-1024x483.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-5-1-768x362.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Rebook-Step-5-1-1536x724.jpg 1536w\" sizes=\"(max-width: 1914px) 100vw, 1914px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b03bf48 eael-infobox-icon-bg-shape-none eael-infobox-icon-hover-bg-shape-none elementor-widget elementor-widget-eael-info-box\" data-id=\"b03bf48\" data-element_type=\"widget\" data-widget_type=\"eael-info-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div class=\"eael-infobox icon-on-left\">\n\t            <div class=\"infobox-icon eael-icon-only\">\n\n            \n                            <div class=\"infobox-icon-wrap\">\n                    <i aria-hidden=\"true\" class=\"fas fa-info-circle\"><\/i>                <\/div>\n            \n            \n        <\/div>\n            <div class=\"infobox-content eael-icon-only\">\n        <div><div id=\"1542903201841-43232cc1-7d46\" class=\"vc_tta-panel vc_active\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-body\"><div class=\"vc_message_box vc_message_box-standard vc_message_box-rounded vc_color-info\"><p style=\"text-align: left;\">Once it\u2019s done, the new air waybill will be ready for you to print and attach.<\/p><\/div><\/div><\/div><\/div>        <\/div>\n            <\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div><\/div><\/div><\/div>                    <\/div>\n\t\t        \n                    <div id=\"cancel-your-shipment-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"cancel-your-shipment-tab\">\n\t\t\t\t        <div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 1:<\/strong>\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d.<\/p><\/div><\/div><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-79360\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support.jpg\" alt=\"\" width=\"1886\" height=\"903\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support.jpg 1886w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-1024x490.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-768x368.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-1-go-to-support-and-select-customer-support-1536x735.jpg 1536w\" sizes=\"(max-width: 1886px) 100vw, 1886px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 2:<\/strong>\u00a0Click on \u201cSelf Service Centre\u201d.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-79361\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button.jpg\" alt=\"\" width=\"1888\" height=\"907\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button.jpg 1888w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-1024x492.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-768x369.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-2-click-on-self-service-centre-button-1536x738.jpg 1536w\" sizes=\"(max-width: 1888px) 100vw, 1888px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 3:<\/strong>\u00a0Select \u201cParcel not collected\u201d from the drop-down list.<\/p><\/div><\/div><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-79362 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected.jpg\" alt=\"\" width=\"1885\" height=\"907\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected.jpg 1885w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-300x144.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-1024x493.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-768x370.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Step-3-parcel-not-collected-1536x739.jpg 1536w\" sizes=\"(max-width: 1885px) 100vw, 1885px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 4:<\/strong>\u00a0Click on the \u201cCancel\u201d tab.<\/p><\/div><\/div><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-79372 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab.jpg\" alt=\"\" width=\"1891\" height=\"913\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab.jpg 1891w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab-300x145.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab-1024x494.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab-768x371.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab-1536x742.jpg 1536w\" sizes=\"(max-width: 1891px) 100vw, 1891px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p><strong>Step 5:<\/strong>\u00a0Click on the \u201cCancel\u201d button for whichever parcel that you\u2019d like to request for cancellation and refund.<\/p><\/div><\/div><\/div><\/div><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-79372 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab.jpg\" alt=\"\" width=\"1891\" height=\"913\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab.jpg 1891w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab-300x145.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab-1024x494.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab-768x371.jpg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/my\/wp-content\/uploads\/2023\/05\/SSC-Cancel-Step-4-go-to-cancel-tab-1536x742.jpg 1536w\" sizes=\"(max-width: 1891px) 100vw, 1891px\" \/><\/p><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\">\u00a0<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a3f298 elementor-widget elementor-widget-text-editor\" data-id=\"2a3f298\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<main id=\"main\" class=\"main-box main-box-single\"><article id=\"post-15583\" class=\"vce-single post-15583 post type-post status-publish format-standard has-post-thumbnail hentry category-announcement category-for-advanced category-knowledge-base\"><div class=\"entry-content\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p style=\"text-align: center;\"><strong>Have a full control over your shipments today!<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/article><\/main>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06ddaeb elementor-align-center elementor-widget elementor-widget-button\" data-id=\"06ddaeb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm elementor-animation-grow\" href=\"http:\/\/bit.ly\/3jazySq\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Try On Self Service Centre Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature \u2013 let\u2019s say a big\u00a0hello to the\u00a0Self Service Centre! With this\u00a0new tool, you can now\u00a0manage all your shipments online\u00a0with just a few clicks. The best news is we\u2019ll not charge any cents on you for this!\u00a0No longer you need to camp in front of the laptop to wait for a reply from our support team, you are allowed to:- Select Drop-Off Point For Your Missed Collection Change Your Shipment To Drop-Off Remind Courier For Your Misses Collection Rebook For A New Courier Cancel Your Shipment Step 1:\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d. Step 2:\u00a0Click on \u201cSelf Service Centre\u201d. Step 3:\u00a0Select \u201cParcel not collected\u201d from the drop-down list. Step 4:\u00a0Click on \u201cDrop-Off\u201d to continue. Step 5:\u00a0Select whichever parcel you want to change and click on \u201cDrop-Off Now\u201d. Step 6:\u00a0Select any drop-off point that available to\u00a0 you and click on \u201cSubmit\u201d. Step 1:\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d. Step 2:\u00a0Click on \u201cSelf Service Centre\u201d. Step 3:\u00a0Click on \u201cChange to drop-off\u201d. Step 4:\u00a0Click on \u201cDrop-Off\u201d to continue. Step 5:\u00a0Select whichever parcel you want to change and click on \u201cDrop-Off Now\u201d. Step 6:\u00a0Select any drop-off point that available to\u00a0 you and click on \u201cSubmit\u201d. Step 1:\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d. Step 2:\u00a0Click on \u201cSelf Service Centre\u201d. Step 3:\u00a0Select \u201cParcel not collected\u201d from the drop-down list. Step 4:\u00a0Click on the \u201cRemind\u201d tab. Step 5:\u00a0Select whichever parcel you want and click on \u201cRemind\u201d. Step 1:\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d. Step 2:\u00a0Click on \u201cSelf Service Centre\u201d. Step 3:\u00a0Select \u201cParcel not collected\u201d from the drop-down list. Step 4:\u00a0Click on the \u201cRebook\u201d button. Step 5:\u00a0Pick the courier that available for you and click on \u201cRebook\u201d. Once it\u2019s done, the new air waybill will be ready for you to print and attach. Step 1:\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d. Step 2:\u00a0Click on \u201cSelf Service Centre\u201d. Step 3:\u00a0Select \u201cParcel not collected\u201d from the drop-down list. Step 4:\u00a0Click on the \u201cCancel\u201d tab. Step 5:\u00a0Click on the \u201cCancel\u201d button for whichever parcel that you\u2019d like to request for cancellation and refund. &nbsp; Have a full control over your shipments today! Try On Self Service Centre Now<\/p>\n","protected":false},"author":6,"featured_media":21038,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[46,45,47],"tags":[],"class_list":["post-69410","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge-base","category-shipping-tips-and-solutions","category-announcements"],"contentshake_article_id":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>New Feature: Self-Service for Booked Parcels Now Available!<\/title>\n<meta name=\"description\" content=\"Exciting news! You can now enjoy self-service for your booked parcels. Manage your shipments easily and efficiently with our new feature.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.easyparcel.com\/my\/new-feature-self-service-for-booked-parcels\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Feature: Self-Service for Booked Parcels Now Available!\" \/>\n<meta property=\"og:description\" content=\"Exciting news! You can now enjoy self-service for your booked parcels. 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