{"id":24513,"date":"2020-03-04T14:59:58","date_gmt":"2020-03-04T06:59:58","guid":{"rendered":"https:\/\/easyparcel.com\/blog\/sg\/?p=24513"},"modified":"2026-02-26T09:51:28","modified_gmt":"2026-02-26T01:51:28","slug":"tutorial-cancellation-and-refund-process","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/sg\/tutorial-cancellation-and-refund-process\/","title":{"rendered":"[Tutorial] Cancellation and Refund Process"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24513\" class=\"elementor elementor-24513\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be2938e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"be2938e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68ae219\" data-id=\"68ae219\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6fa9e24 elementor-widget elementor-widget-text-editor\" data-id=\"6fa9e24\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"border: 0px; font-size: 14px; margin-right: 0px; margin-bottom: 20px; margin-left: 0px; outline: 0px; padding: 0px; vertical-align: baseline; overflow-wrap: break-word; color: #444444; font-family: Lato;\">Make the wrong order? Need to cancel and get the refund? Here\u2019s the way to make cancellation and get a refund possibly.<\/p><p style=\"border: 0px; font-size: 14px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; outline: 0px; padding: 0px; vertical-align: baseline; overflow-wrap: break-word; color: #444444; font-family: Lato;\">If you no longer need the collection of parcel via EasyParcel, you can cancel and get your refund by following these steps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ce6354 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"9ce6354\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__9ce6354\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__9ce6354\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__9ce6354\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e09f02c elementor-widget elementor-widget-heading\" data-id=\"e09f02c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">You'll get a refund from the cancellation when <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-025bfbf e-grid e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"025bfbf\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8cd73 elementor-view-default elementor-position-top elementor-mobile-position-top elementor-widget elementor-widget-icon-box\" data-id=\"9c8cd73\" data-element_type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Layer_1\" x=\"0px\" y=\"0px\" 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2.668.493 3.022 0 5.871-1.84 7.01-4.833l7.503-19.7h49.92l7.426 19.678c1.463 3.875 5.788 5.832 9.665 4.369 3.875-1.462 5.832-5.79 4.369-9.665zm-28.496 69.117 19.362-50.836 19.185 50.836z\"><\/path><path d=\"m412.359 97.472c4.862-5.403 7.827-12.546 7.827-20.37 0-16.811-13.677-30.488-30.488-30.488h-29.02c-4.142 0-7.5 3.358-7.5 7.5v99.902c0 1.995.795 3.908 2.208 5.315 1.406 1.4 3.309 2.185 5.292 2.185h.033c.267-.001 26.79-.119 34.054-.119 18.963 0 34.391-15.428 34.391-34.391.001-12.537-6.746-23.524-16.797-29.534zm-22.661-35.858c8.54 0 15.488 6.948 15.488 15.488s-6.948 15.488-15.488 15.488c-2.127 0-21.52.027-21.52.027v-31.003zm5.068 84.783c-4.829 0-18.09.051-26.587.086v-38.825c3.329-.014 26.587-.043 26.587-.043 10.692 0 19.391 8.699 19.391 19.391s-8.699 19.391-19.391 19.391z\"><\/path><\/g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h5 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSelect Wrong Courier \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h5>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b8ecfe elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"0b8ecfe\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fa76dc elementor-widget elementor-widget-heading\" data-id=\"1fa76dc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3 simple ways to cancel your collection<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2925fc1 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"2925fc1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-036ef77\" data-id=\"036ef77\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50c1ed9 elementor-widget elementor-widget-text-editor\" data-id=\"50c1ed9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"text-align: center;\">\u00a0<\/h3><h3 style=\"text-align: center;\"><span style=\"color: #f9278e;\">Manual Cancellation<\/span><\/h3><p style=\"text-align: center;\">The simplest way to cancel the order you no longer needed. You can cancel the order manually by using EasyParcel website after logging in into your account. By using this manual way, the status of parcel will be\u00a0updated automatically\u00a0on your dashboard. It prevents the possibility of missed reply from our supporting team, which may caused no refund from the courier company.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-dcb44ce\" data-id=\"dcb44ce\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-114cec9 elementor-widget elementor-widget-text-editor\" data-id=\"114cec9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>\u00a0<\/h3><h3 style=\"text-align: center;\"><span style=\"color: #f9278e;\">Live Chat<\/span><\/h3><p style=\"text-align: center;\">Don\u2019t like to cancel the order manually? Don\u2019t worry, just drop a line to our support team via Live Chat, which is open from\u00a0Monday to Friday 10am- 6pm\u00a0(exclude public holiday) and they will solve the problem for you by notifying the courier not to come and pick up your parcel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-b673a33\" data-id=\"b673a33\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f35a81 elementor-widget elementor-widget-text-editor\" data-id=\"3f35a81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 style=\"text-align: center;\">\u00a0<\/h3><h3 style=\"text-align: center;\"><span style=\"color: #f9278e; font-family: var( --e-global-typography-text-font-family ), Sans-serif; background-color: var( --e-global-color-c7255f5 ); text-align: var(--bs-body-text-align);\">Email<\/span><\/h3><p style=\"text-align: center;\">For orders which are purchased with\u00a0extra insurance or instant pay, you can contact us at\u00a0<a href=\"https:\/\/bit.ly\/3hzv8ox\" target=\"_blank\" rel=\"noopener noreferrer\">here.<\/a>\u00a0The process might take a little longer as our support team need more time to cancel your insurance\/payment<span style=\"font-size: 16px; color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-weight: var( --e-global-typography-text-font-weight ); background-color: var( --e-global-color-c7255f5 ); text-align: var(--bs-body-text-align);\"> with the third parties.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-914d5ba elementor-widget elementor-widget-spacer\" data-id=\"914d5ba\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fee9654 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"fee9654\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eb23f3 elementor-widget elementor-widget-heading\" data-id=\"7eb23f3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">CHECK OUT THE SIMPLE STEP BELOW ON THE CALLELATION OF ORDERS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae1395 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"9ae1395\" data-element_type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1621\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1621\" aria-expanded=\"false\">Manual System <\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1622\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1622\" aria-expanded=\"false\">Live Chat<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1621\" aria-expanded=\"false\">Manual System <\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1621\" tabindex=\"0\" hidden=\"false\"><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-41439 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-and-refund-tuto-step-1.jpg\" alt=\"\" width=\"1140\" height=\"552\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-and-refund-tuto-step-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-and-refund-tuto-step-1-300x145.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-and-refund-tuto-step-1-1024x496.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-and-refund-tuto-step-1-768x372.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p><span style=\"color: #000000;\"><strong>Step 1<\/strong>:\u00a0 Click on \u201cAll Parcels\u201d and choose \u201cParcel Status<\/span>\u201d<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-41440\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/cancellation-step-2-1.jpg\" alt=\"\" width=\"1140\" height=\"559\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/cancellation-step-2-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/cancellation-step-2-1-300x147.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/cancellation-step-2-1-1024x502.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/cancellation-step-2-1-768x377.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p><span style=\"color: #000000;\"><strong>Step 2<\/strong>: Choose the order you want to cancel.<\/span><\/p><p><span style=\"color: #000000;\"><img decoding=\"async\" class=\"alignnone size-full wp-image-41444\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-3-1.jpg\" alt=\"\" width=\"1140\" height=\"641\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-3-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-3-1-300x169.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-3-1-1024x576.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-3-1-768x432.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/span><\/p><p><span style=\"color: #000000;\"><strong>Step 3<\/strong>: Click on the \u201cCancel Parcel\u201d<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41445\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-4-1.jpg\" alt=\"\" width=\"1140\" height=\"558\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-4-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-4-1-300x147.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-4-1-1024x501.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-4-1-768x376.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p><span style=\"color: #000000;\"><strong>Step 4:\u00a0\u00a0<\/strong>Choose your reason and click \u201cOK\u201d to confirm<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41446\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-5-1.jpg\" alt=\"\" width=\"1140\" height=\"554\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-5-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-5-1-300x146.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-5-1-1024x498.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Cancellation-step-5-1-768x373.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p><span style=\"color: #000000;\"><strong>Step 5:\u00a0<\/strong>Click \u201cOK\u201d to confirm the request for cancellation.<\/span><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1622\" aria-expanded=\"false\">Live Chat<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1622\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1622\" tabindex=\"0\" hidden=\"hidden\"><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41429\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/cancellation-Live-chat-1.jpg\" alt=\"\" width=\"1140\" height=\"581\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/cancellation-Live-chat-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/cancellation-Live-chat-1-300x153.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/cancellation-Live-chat-1-1024x522.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/cancellation-Live-chat-1-768x391.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p><span style=\"color: #000000;\"><strong>Step 1<\/strong>: Click on the pink bubble at the bottom right corner of our website.<\/span><\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41430\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Live-chat-cancellation-2-1.jpg\" alt=\"\" width=\"1140\" height=\"585\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Live-chat-cancellation-2-1.jpg 1140w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Live-chat-cancellation-2-1-300x154.jpg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Live-chat-cancellation-2-1-1024x525.jpg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2020\/03\/Live-chat-cancellation-2-1-768x394.jpg 768w\" sizes=\"(max-width: 1140px) 100vw, 1140px\" \/><\/p><p><span style=\"color: #000000;\"><strong>Step 2<\/strong>: Key in the information and send chat to our support team<\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8cb9ff elementor-widget elementor-widget-text-editor\" data-id=\"c8cb9ff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"border: 0px; font-size: 14px; margin-right: 0px; margin-bottom: 20px; margin-left: 0px; outline: 0px; padding: 0px; vertical-align: baseline; overflow-wrap: break-word; color: #444444; font-family: Lato;\">In case we haven\u2019t get back to you before the rider arrive to make the collection, please do not hand over the parcel as you will then have to pay for the service. You can refuse the collection by informing the parcel collector politely so our support team can still issue a refund for you.<\/p><p style=\"border: 0px; font-size: 14px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; outline: 0px; padding: 0px; vertical-align: baseline; overflow-wrap: break-word; color: #444444; font-family: Lato;\">Please take note that all booking cancelled is not refundable if the parcel does not scan into the system after 7 days. For more inquiry, please do not hesitate to contact us at support@easyparcel.sg<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a213d9f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a213d9f\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79baf0a elementor-widget elementor-widget-heading\" data-id=\"79baf0a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Question (FAQs) <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e24ed7 elementor-widget elementor-widget-html\" data-id=\"1e24ed7\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"faq-container\">\r\n    <div class=\"faq-item\">\r\n        <div class=\"faq-question\">\r\n            <span>How do I cancel a shipment and request a refund?<\/span>\r\n            <div class=\"faq-toggle\"><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n            To cancel a shipment, go to your booking history in your EasyParcel dashboard, select the shipment you want to cancel, and follow the steps to request cancellation. If eligible, you can then submit a refund request according to the courier\u2019s refund policy and EasyParcel\u2019s process.\r\n        <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-item\">\r\n        <div class=\"faq-question\">\r\n            <span>When will I receive my refund after cancellation?<\/span>\r\n            <div class=\"faq-toggle\"><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n            Refund timing depends on the courier\u2019s refund policy and processing time. Once your cancellation is approved, EasyParcel will notify you of the refund status, and the funds will be returned to your original payment method or account balance within the specified timeframe.\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function() {\r\n    const faqQuestions = document.querySelectorAll('.faq-question');\r\n\r\n    faqQuestions.forEach(question => {\r\n        question.addEventListener('click', function () {\r\n            const faqItem = this.parentElement;\r\n            const answer = this.nextElementSibling;\r\n\r\n            document.querySelectorAll('.faq-item').forEach(item => {\r\n                if (item !== faqItem) {\r\n                    item.classList.remove('active');\r\n                    item.querySelector('.faq-answer').classList.remove('active');\r\n                }\r\n            });\r\n\r\n            faqItem.classList.toggle('active');\r\n            answer.classList.toggle('active');\r\n        });\r\n    });\r\n});\r\n<\/script>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"How do I cancel a shipment and request a refund?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"To cancel a shipment, go to your booking history in your EasyParcel dashboard, select the shipment you want to cancel, and follow the steps to request cancellation. 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If you no longer need the collection of parcel via EasyParcel, you can cancel and get your refund by following these steps. Table of Contents You&#8217;ll get a refund from the cancellation when Customer Cancel Order Inaccurate Parcel Weight Missed Pick Up Duplicate Order Select Wrong Courier 3 simple ways to cancel your collection \u00a0 Manual Cancellation The simplest way to cancel the order you no longer needed. You can cancel the order manually by using EasyParcel website after logging in into your account. By using this manual way, the status of parcel will be\u00a0updated automatically\u00a0on your dashboard. It prevents the possibility of missed reply from our supporting team, which may caused no refund from the courier company. \u00a0 Live Chat Don\u2019t like to cancel the order manually? Don\u2019t worry, just drop a line to our support team via Live Chat, which is open from\u00a0Monday to Friday 10am- 6pm\u00a0(exclude public holiday) and they will solve the problem for you by notifying the courier not to come and pick up your parcel. \u00a0 Email For orders which are purchased with\u00a0extra insurance or instant pay, you can contact us at\u00a0here.\u00a0The process might take a little longer as our support team need more time to cancel your insurance\/payment with the third parties. CHECK OUT THE SIMPLE STEP BELOW ON THE CALLELATION OF ORDERS Manual System Live Chat Manual System Step 1:\u00a0 Click on \u201cAll Parcels\u201d and choose \u201cParcel Status\u201d Step 2: Choose the order you want to cancel. Step 3: Click on the \u201cCancel Parcel\u201d Step 4:\u00a0\u00a0Choose your reason and click \u201cOK\u201d to confirm Step 5:\u00a0Click \u201cOK\u201d to confirm the request for cancellation. Live Chat Step 1: Click on the pink bubble at the bottom right corner of our website. Step 2: Key in the information and send chat to our support team In case we haven\u2019t get back to you before the rider arrive to make the collection, please do not hand over the parcel as you will then have to pay for the service. You can refuse the collection by informing the parcel collector politely so our support team can still issue a refund for you. Please take note that all booking cancelled is not refundable if the parcel does not scan into the system after 7 days. For more inquiry, please do not hesitate to contact us at support@easyparcel.sg Frequently Asked Question (FAQs) How do I cancel a shipment and request a refund? To cancel a shipment, go to your booking history in your EasyParcel dashboard, select the shipment you want to cancel, and follow the steps to request cancellation. If eligible, you can then submit a refund request according to the courier\u2019s refund policy and EasyParcel\u2019s process. When will I receive my refund after cancellation? Refund timing depends on the courier\u2019s refund policy and processing time. Once your cancellation is approved, EasyParcel will notify you of the refund status, and the funds will be returned to your original payment method or account balance within the specified timeframe.<\/p>\n","protected":false},"author":6,"featured_media":41434,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44],"tags":[2573,2571,2572,2568,2565,2564,2570,2569,2567,2566],"class_list":["post-24513","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","tag-best-buy-cancel-order","tag-cancel-booking","tag-cancel-my-order","tag-cancel-order","tag-cancellation","tag-cancellation-refund","tag-how-to-cancel-booking","tag-i-need-to-cancel-my-order","tag-refunded","tag-wrong-orders"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.1.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>[Tutorial] Cancellation and Refund Process<\/title>\n<meta name=\"description\" content=\"Make the wrong order? 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