{"id":32740,"date":"2021-06-03T17:50:28","date_gmt":"2021-06-03T09:50:28","guid":{"rendered":"https:\/\/easyparcel.com\/blog\/sg\/?p=32740"},"modified":"2026-03-19T08:40:39","modified_gmt":"2026-03-19T00:40:39","slug":"customer-support-contact-form","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/sg\/customer-support-contact-form\/","title":{"rendered":"Introducing Enhanced Contact Form To Support Your Enquiries"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"32740\" class=\"elementor elementor-32740\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2986558e elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"2986558e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7eea1218\" data-id=\"7eea1218\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71b63b15 elementor-widget elementor-widget-text-editor\" data-id=\"71b63b15\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When you\u2019re asking about a number of different parcels that you\u2019ve handed over to the courier or having some questions in mind? You can reach the right team easily by using our contact form and we\u2019ll get back to you <strong>within 24 working hours (Monday to Friday, 10am to 6pm).<\/strong><\/p><p>Designed to speed up the process of resolving any problems or enquiries you might have on your deliveries, we at EasyParcel have enhanced the contact form for a better customer support experience!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-373267a elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"373267a\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__373267a\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__373267a\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__373267a\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fa40b9 elementor-widget elementor-widget-heading\" data-id=\"3fa40b9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Send Contact Form?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d77c1e1 elementor-widget elementor-widget-text-editor\" data-id=\"d77c1e1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-40497 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/06\/Easyparcel_Contact-Us.gif\" alt=\"\" width=\"600\" height=\"268\" \/><\/p><p><strong>Step 1:<\/strong> Log in to your <a href=\"https:\/\/bit.ly\/3hGFcx0\" target=\"_blank\" rel=\"noopener noreferrer\">EasyParcel account<\/a> and click on &#8220;<strong>Support<\/strong>&#8221; on the dashboard.<br \/><strong>Step 2:<\/strong> Choose &#8220;<strong>Contact Us<\/strong>&#8220;.<br \/><strong>Step 3:<\/strong>\u00a0Click on \u201cDomestic Shipment\u201d, \u201cInternational Shipment\u201d or \u201cGeneral Inquiries\u201d according to your needs.<br \/><strong>Step 4:<\/strong> After fill up all the details, click &#8220;<strong>Submit Now<\/strong>&#8220;.<\/p><p>Leave no one behind \u2013 we\u2019re here to guide you on how you can utilise it perfectly!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11d68aa elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"11d68aa\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6679a elementor-widget elementor-widget-heading\" data-id=\"4c6679a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Wondering Which You Should Choose?\nLet Us Guide You!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-565e137f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"565e137f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5855bf2\" data-id=\"5855bf2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57eb85da elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"57eb85da\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-57eb85da\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active  active-caret-on\" data-tabid=\"57eb85da\">\n            <div class=\"eael-tabs-nav \">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"domestic-shipment\" class=\"active-default eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"domestic-shipment-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >Domestic Shipment<\/span>                            \n                                                    <\/li>\n                                            <li id=\"intenational-shipment\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"intenational-shipment-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >Intenational Shipment<\/span>                            \n                                                    <\/li>\n                                            <li id=\"general-inquiries\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"general-inquiries-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >General Inquiries<\/span>                            \n                                                    <\/li>\n                    \n                                  <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"domestic-shipment-tab\" class=\"clearfix eael-tab-content-item active-default\" data-title-link=\"domestic-shipment-tab\">\n\t\t\t\t        <style id=\"elementor-post-40172\">.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-item{border-width:0px;}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-item .elementor-tab-content{border-width:0px;}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-item .elementor-tab-title.elementor-active{border-width:0px;}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-icon, .elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-title{color:var( --e-global-color-text );}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-icon svg{fill:var( --e-global-color-text );}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-active .elementor-accordion-icon, .elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-active .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-title{font-family:\"Lato\", Sans-serif;font-weight:600;line-height:1.2em;}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"40172\" class=\"elementor elementor-40172 elementor-location-single\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cdfe31f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"cdfe31f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b734180\" data-id=\"b734180\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-312e83e elementor-widget elementor-widget-text-editor\" data-id=\"312e83e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img decoding=\"async\" class=\"alignnone size-full wp-image-40180\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/ezgif.com-gif-maker-7.gif\" alt=\"\" width=\"800\" height=\"406\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cd1031f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"1cd1031f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ad7474f\" data-id=\"5ad7474f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7bb0c1f8 elementor-widget elementor-widget-accordion\" data-id=\"7bb0c1f8\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2071\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2071\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Collection &#8211; missed pick up \/ remind pick up<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2071\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2071\"><p>If your selected courier\u00a0<strong>didn\u2019t perform pick up on your scheduled date<\/strong>, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2072\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2072\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Delivery &#8211; late delivery \/ delivery issue<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2072\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2072\"><p>Having a delivery for\u00a0<strong>more than the estimated delivery duration<\/strong>\u00a0or\u00a0<strong>no tracking status updates for a while<\/strong>?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2073\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2073\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2073\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2073\"><p>The<strong>\u00a0tracking status stated your parcel has been delivered<\/strong>\u00a0but then y<strong>our receiver hasn\u2019t got the parcel<\/strong>\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2074\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2074\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Lost<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2074\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2074\"><p><strong>Lost track of your parcel for more than 14 days<\/strong>? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<img decoding=\"async\" class=\"alignnone size-full wp-image-40181\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/strong><\/li><li><strong>Photo of Parcel Packaging<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40182\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40183\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40184\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Item Invoice \/ Receipt<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40185\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG-200x300.png 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2075\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2075\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Damaged<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2075\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2075\"><p>No one wants to receive a\u00a0<strong>damaged parcel<\/strong>, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<img decoding=\"async\" class=\"alignnone size-full wp-image-40181\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/strong><\/li><li><strong>Photo of Parcel Packaging (Before Collection)<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40182\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40183\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40184\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Parcel Packaging (After Delivery)<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40186\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40187\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40188\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Damaged Item<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40190\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40189\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Item Invoice \/ Receipt<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40185\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG-200x300.png 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2076\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2076\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">No Status Update After Parcel Collected \/ Dropped off<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2076\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2076\"><p>If your shipments have been pickup\/dropped off, but there\u2019s no update on the tracking page. Kindly submit this with the detail needed as well as a photo of your shipments.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2077\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2077\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Missing Content (Incomplete items received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2077\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2077\"><p>Received\/delivered your parcel, but some of the content happened to be missing out? No worries, we\u2019ll assist you with this. Kindly provide everything we mentioned in the section and most importantly, the photo of missing content must be attached to the inquiry. It will definitely help to shorten the checking process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2078\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2078\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Swapped Content (Wrong content received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2078\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2078\"><p>If you\u2019re having bulk orders ongoing, especially during the sales\/peak season, and you happened to paste the wrong air waybill.. Oppss! No worries no worries, we got you covered. When the air waybill got swapped and both parcels ends up in the wrong place, just let us know via this inquiry option, so we\u2019ll see what we can do for you to achieve the best solutions for you and other parties.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2079\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2079\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Swapped Content (Wrong content received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2079\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2079\"><p>Having confusion about the extra charges with your shipments? Kindly approach us via this inquiries selection if there are any issues with your parcel\u2019s weight.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-350d800 elementor-widget elementor-widget-text-editor\" data-id=\"350d800\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>None of the situations above? Select \u201cothers\u201d and share with us the problem you\u2019re facing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"intenational-shipment-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"intenational-shipment-tab\">\n\t\t\t\t        <style id=\"elementor-post-40207\">.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-item{border-width:0px;}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-item .elementor-tab-content{border-width:0px;}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-item .elementor-tab-title.elementor-active{border-width:0px;}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-icon, .elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-title{color:var( --e-global-color-text );}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-icon svg{fill:var( --e-global-color-text );}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-active .elementor-accordion-icon, .elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-active .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-title{font-family:\"Lato\", Sans-serif;font-weight:600;line-height:1.2em;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}<\/style>\t\t<div data-elementor-type=\"page\" data-elementor-id=\"40207\" class=\"elementor elementor-40207\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-18dde4d elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"18dde4d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82eafb5\" data-id=\"82eafb5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1dc7ea1 elementor-widget elementor-widget-image\" data-id=\"1dc7ea1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"406\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/ezgif.com-gif-maker-8.gif\" class=\"attachment-large size-large wp-image-40194\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9fce3f elementor-widget elementor-widget-accordion\" data-id=\"b9fce3f\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1951\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1951\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Collection &#8211; missed pick up \/ remind pick up<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1951\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1951\"><p>If your selected courier\u00a0<strong>didn\u2019t perform pick up on your scheduled date<\/strong>, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1952\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1952\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Delivery &#8211; late delivery \/ delivery issue<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1952\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1952\"><p>Having a delivery for\u00a0<strong>more than the estimated delivery duration<\/strong>\u00a0or\u00a0<strong>no tracking status updates for a while<\/strong>?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1953\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1953\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1953\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1953\"><p>The<strong>\u00a0tracking status stated your parcel has been delivered<\/strong>\u00a0but then y<strong>our receiver hasn\u2019t got the parcel<\/strong>\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1954\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1954\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Lost<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1954\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1954\"><p><strong>Lost track of your parcel for more than 14 days<\/strong>? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<img decoding=\"async\" class=\"alignnone size-full wp-image-40181\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/strong><\/li><li><strong>Photo of Parcel Packaging<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40182\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40183\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40184\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Item Invoice \/ Receipt<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40185\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG-200x300.png 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1955\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1955\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Damaged<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1955\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1955\"><p>No one wants to receive a\u00a0<strong>damaged parcel<\/strong>, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<img decoding=\"async\" class=\"alignnone size-full wp-image-40181\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/strong><\/li><li><strong>Photo of Parcel Packaging (Before Collection)<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40182\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40183\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40184\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Parcel Packaging (After Delivery)<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40186\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40187\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40188\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Damaged Item<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40190\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40189\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Item Invoice \/ Receipt<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40185\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG-200x300.png 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1956\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1956\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">No Status Update After Parcel Collected \/ Dropped off<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1956\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1956\"><p>If your shipments have been pickup\/dropped off, but there\u2019s no update on the tracking page. Kindly submit this with the detail needed as well as a photo of your shipments.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1957\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1957\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Missing Content (Incomplete items received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1957\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1957\"><p>Received\/delivered your parcel, but some of the content happened to be missing out? No worries, we\u2019ll assist you with this. Kindly provide everything we mentioned in the section and most importantly, the photo of missing content must be attached to the inquiry. It will definitely help to shorten the checking process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1958\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1958\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Swapped Content (Wrong content received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1958\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1958\"><p>If you\u2019re having bulk orders ongoing, especially during the sales\/peak season, and you happened to paste the wrong air waybill.. Oppss! No worries no worries, we got you covered. When the air waybill got swapped and both parcels ends up in the wrong place, just let us know via this inquiry option, so we\u2019ll see what we can do for you to achieve the best solutions for you and other parties.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1959\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1959\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Swapped Content (Wrong content received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1959\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1959\"><p>Having confusion about the extra charges with your shipments? Kindly approach us via this inquiries selection if there are any issues with your parcel\u2019s weight.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7eb244 elementor-widget elementor-widget-text-editor\" data-id=\"e7eb244\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>None of the situations above? Select \u201cothers\u201d and share with us the problem you\u2019re facing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"general-inquiries-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"general-inquiries-tab\">\n\t\t\t\t        <style id=\"elementor-post-40175\">.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-40175 .elementor-element.elementor-element-69510e2 .elementor-accordion-item{border-width:0px;}.elementor-40175 .elementor-element.elementor-element-69510e2 .elementor-accordion-item .elementor-tab-content{border-width:0px;}.elementor-40175 .elementor-element.elementor-element-69510e2 .elementor-accordion-item .elementor-tab-title.elementor-active{border-width:0px;}.elementor-40175 .elementor-element.elementor-element-69510e2 .elementor-accordion-icon, .elementor-40175 .elementor-element.elementor-element-69510e2 .elementor-accordion-title{color:var( --e-global-color-text );}.elementor-40175 .elementor-element.elementor-element-69510e2 .elementor-accordion-icon svg{fill:var( --e-global-color-text );}.elementor-40175 .elementor-element.elementor-element-69510e2 .elementor-active .elementor-accordion-icon, .elementor-40175 .elementor-element.elementor-element-69510e2 .elementor-active .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-40175 .elementor-element.elementor-element-69510e2 .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-40175 .elementor-element.elementor-element-69510e2 .elementor-accordion-title{font-family:\"Lato\", Sans-serif;font-weight:600;line-height:1.2em;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}<\/style>\t\t<div data-elementor-type=\"page\" data-elementor-id=\"40175\" class=\"elementor elementor-40175\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a809549 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"a809549\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cde377f\" data-id=\"cde377f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff45bea elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"ff45bea\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a0c142\" data-id=\"5a0c142\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f0309c elementor-widget elementor-widget-image\" data-id=\"4f0309c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"406\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/ezgif.com-gif-maker-9.gif\" class=\"attachment-large size-large wp-image-40197\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69510e2 elementor-widget elementor-widget-accordion\" data-id=\"69510e2\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1101\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1101\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Payment Enquiry<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1101\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1101\"><p>If you having question <strong>about payment<\/strong>, you can inform our team via this \u201cPayment Enquiry\u201d option.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1102\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1102\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Bugs Report<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1102\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1102\"><p>If you find there are\u00a0<strong>any technical hiccups<\/strong>\u00a0such as no air waybill was generated, credit missing and so on, you can inform our team via this \u201cBugs Report\u201d option.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1103\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1103\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Marketing Enquiry<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1103\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1103\"><p>Having enquiries about\u00a0<strong>integration, packaging, partnership as a vendor or marketing collaboration<\/strong>? Click on \u201cMarketing Enquiry\u201d to reach our marketing team for further communication.Having enquiries about\u00a0<strong>integration, packaging, partnership as a vendor or marketing collaboration<\/strong>? Click on \u201cMarketing Enquiry\u201d to reach our marketing team for further communication.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1104\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1104\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sales Enquiry<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1104\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1104\"><p>New to EasyParcel? You can arrange a\u00a0<strong>business consultant to reach you for further explanation<\/strong>\u00a0about how EasyParcel works, what\u2019s the top up package suits you the best and so on. Just go ahead and choose \u201cSales Enquiry\u201d.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afaec1d elementor-widget elementor-widget-text-editor\" data-id=\"afaec1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>None of the situations above? Select \u201cOthers Enquiry\/Feedback\u201d and share with us the problem you\u2019re facing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53eadc0 elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"53eadc0\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\"> Please be reminded that 1 submission for 1 tracking number only. None of the situations above? Select \u201cothers\u201d and share us the problem you\u2019re facing.<\/span>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\" aria-label=\"Dismiss this alert.\">\n\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\">&times;<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-80b0f81 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"80b0f81\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a9b2117 e-grid e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-child\" data-id=\"a9b2117\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-676eeb8 elementor-align-center primary-ghost-md elementor-widget elementor-widget-button\" data-id=\"676eeb8\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/bit.ly\/33VKIUu\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Track My Parcel <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1a4079 elementor-align-center primary-filled-md elementor-widget elementor-widget-button\" data-id=\"b1a4079\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/bit.ly\/3we78fE\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Customer Help &amp; Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-468f4ea elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"468f4ea\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91de25d elementor-widget elementor-widget-heading\" data-id=\"91de25d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Question (FAQs) <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c77de23 elementor-widget elementor-widget-html\" data-id=\"c77de23\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"faq-container\">\r\n\r\n    <div class=\"faq-item\">\r\n        <div class=\"faq-question\">\r\n            <span>How do I contact EasyParcel customer support?<\/span>\r\n            <div class=\"faq-toggle\"><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n             Log in to your EasyParcel account, click on \"Support\" on the dashboard, choose \"Contact Us,\" and submit your enquiry through the enhanced contact form. \r\n        <\/div>\r\n    <\/div>\r\n<div class=\"faq-item\">\r\n        <div class=\"faq-question\">\r\n            <span>How quickly does EasyParcel respond to support enquiries?<\/span>\r\n            <div class=\"faq-toggle\"><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n             The support team typically gets back to you within 24 working hours (Monday to Friday, 10am to 6pm)\u2014reach out through the contact form on <a href=\"https:\/\/easyparcel.com\/sg\/\">EasyParcel<\/a>. \r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function() {\r\n    const faqQuestions = document.querySelectorAll('.faq-question');\r\n\r\n    faqQuestions.forEach(question => {\r\n        question.addEventListener('click', function () {\r\n            const faqItem = this.parentElement;\r\n            const answer = this.nextElementSibling;\r\n\r\n            document.querySelectorAll('.faq-item').forEach(item => {\r\n                if (item !== faqItem) {\r\n                    item.classList.remove('active');\r\n                    item.querySelector('.faq-answer').classList.remove('active');\r\n                }\r\n            });\r\n\r\n            faqItem.classList.toggle('active');\r\n            answer.classList.toggle('active');\r\n        });\r\n    });\r\n});\r\n<\/script>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"How do I contact EasyParcel customer support?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Log in to your EasyParcel account, click on \"Support\" on the dashboard, choose \"Contact Us,\" and submit your enquiry through the enhanced contact form.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"How quickly does EasyParcel respond to support enquiries?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"The support team typically gets back to you within 24 working hours (Monday to Friday, 10am to 6pm)\u2014reach out through the contact form on EasyParcel.\"\r\n      }\r\n    }\r\n  ]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When you\u2019re asking about a number of different parcels that you\u2019ve handed over to the courier or having some questions in mind? You can reach the right team easily by using our contact form and we\u2019ll get back to you within 24 working hours (Monday to Friday, 10am to 6pm). Designed to speed up the process of resolving any problems or enquiries you might have on your deliveries, we at EasyParcel have enhanced the contact form for a better customer support experience! Table of Contents How to Send Contact Form? Step 1: Log in to your EasyParcel account and click on &#8220;Support&#8221; on the dashboard.Step 2: Choose &#8220;Contact Us&#8220;.Step 3:\u00a0Click on \u201cDomestic Shipment\u201d, \u201cInternational Shipment\u201d or \u201cGeneral Inquiries\u201d according to your needs.Step 4: After fill up all the details, click &#8220;Submit Now&#8220;. Leave no one behind \u2013 we\u2019re here to guide you on how you can utilise it perfectly! Wondering Which You Should Choose? Let Us Guide You! Domestic Shipment Intenational Shipment General Inquiries Parcel Collection &#8211; missed pick up \/ remind pick up If your selected courier\u00a0didn\u2019t perform pick up on your scheduled date, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on. Parcel Delivery &#8211; late delivery \/ delivery issue Having a delivery for\u00a0more than the estimated delivery duration\u00a0or\u00a0no tracking status updates for a while?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it! Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver The\u00a0tracking status stated your parcel has been delivered\u00a0but then your receiver hasn\u2019t got the parcel\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too. Parcel Lost Lost track of your parcel for more than 14 days? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on. For your info, you can\u00a0submit more than 1 photo\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:- Photo of Parcel Content Photo of Parcel Packaging Photo of Item Invoice \/ Receipt Parcel Damaged No one wants to receive a\u00a0damaged parcel, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on. For your info, you can\u00a0submit more than 1 photo\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:- Photo of Parcel Content Photo of Parcel Packaging (Before Collection) Photo of Parcel Packaging (After Delivery) Photo of Damaged Item Photo of Item Invoice \/ Receipt No Status Update After Parcel Collected \/ Dropped off If your shipments have been pickup\/dropped off, but there\u2019s no update on the tracking page. Kindly submit this with the detail needed as well as a photo of your shipments. Missing Content (Incomplete items received) Received\/delivered your parcel, but some of the content happened to be missing out? No worries, we\u2019ll assist you with this. Kindly provide everything we mentioned in the section and most importantly, the photo of missing content must be attached to the inquiry. It will definitely help to shorten the checking process. Swapped Content (Wrong content received) If you\u2019re having bulk orders ongoing, especially during the sales\/peak season, and you happened to paste the wrong air waybill.. Oppss! No worries no worries, we got you covered. When the air waybill got swapped and both parcels ends up in the wrong place, just let us know via this inquiry option, so we\u2019ll see what we can do for you to achieve the best solutions for you and other parties. Swapped Content (Wrong content received) Having confusion about the extra charges with your shipments? Kindly approach us via this inquiries selection if there are any issues with your parcel\u2019s weight. None of the situations above? Select \u201cothers\u201d and share with us the problem you\u2019re facing. Parcel Collection &#8211; missed pick up \/ remind pick up If your selected courier\u00a0didn\u2019t perform pick up on your scheduled date, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on. Parcel Delivery &#8211; late delivery \/ delivery issue Having a delivery for\u00a0more than the estimated delivery duration\u00a0or\u00a0no tracking status updates for a while?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it! Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver The\u00a0tracking status stated your parcel has been delivered\u00a0but then your receiver hasn\u2019t got the parcel\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too. Parcel Lost Lost track of your parcel for more than 14 days? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on. For your info, you can\u00a0submit more than 1 photo\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p>\n","protected":false},"author":6,"featured_media":40496,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44,61],"tags":[2972,247,2906,2970,1799,248,63,65,2973,2974,2971,139],"class_list":["post-32740","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","category-knowledge-base","tag-best-customer-service","tag-contact-form","tag-customer-care","tag-customer-care-representative","tag-customer-service","tag-customer-support","tag-delivery-made-easy","tag-easyparcel-sg","tag-good-customer-service","tag-great-customer-service","tag-help-center","tag-parcel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.1.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing Enhanced Contact Form | EasyParcel Blog<\/title>\n<meta name=\"description\" content=\"Designed to speed up the process of resolving any problems or enquiries you might have on your deliveries, we at EasyParcel have enhanced the contact form for a better customer support experience!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.easyparcel.com\/sg\/customer-support-contact-form\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing Enhanced Contact Form To Support Your Enquiries\" \/>\n<meta property=\"og:description\" content=\"Designed to speed up the process of resolving any problems or enquiries you might have on your deliveries, we at EasyParcel have enhanced the contact form for a better customer support experience!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.easyparcel.com\/sg\/customer-support-contact-form\/\" \/>\n<meta property=\"og:site_name\" content=\"EasyParcel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/easyParcel.my\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-03T09:50:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-19T00:40:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/06\/1200x628_-_Enhanced_Contact_Form.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"314\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"author\" content=\"sharon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@easyparcel\" \/>\n<meta name=\"twitter:site\" content=\"@easyparcel\" \/>\n<meta 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