{"id":33056,"date":"2021-07-01T13:47:53","date_gmt":"2021-07-01T05:47:53","guid":{"rendered":"https:\/\/easyparcel.com\/blog\/sg\/?p=33056"},"modified":"2026-03-25T09:50:30","modified_gmt":"2026-03-25T01:50:30","slug":"easyclaim","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/","title":{"rendered":"File A Claim For Your Lost Parcel &#038; Track It In Your Fingertips"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"33056\" class=\"elementor elementor-33056\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51517935 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"51517935\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ac6a051\" data-id=\"3ac6a051\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7f77bb96 elementor-widget elementor-widget-text-editor\" data-id=\"7f77bb96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus on service excellence and strives to provide a satisfactory resolution, even if unfortunate scenarios happen.<\/p><p>As we all know that, claiming can be an arduous and tiresome process that we want to avoid together, so we\u2019ve made the process easy for you! You can now\u00a0<strong>file a claim for your lost parcel in your EasyParcel account within the 15th-25th day since the pick-up date\u00a0<\/strong>and then<strong>\u00a0track the status at your fingertips<\/strong>.\u00a0<strong>(Only applicable to domestic delivery &#8211; J&amp;T Express, Qxpress UrbanFox, Janio, Aramex; international delivery &#8211; UPS, Aramex, SF Express, FedEx, Airpak).<\/strong><\/p><p style=\"text-align: center;\">Come on, let\u2019s show you how it works!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2462a5d elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"2462a5d\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__2462a5d\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__2462a5d\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__2462a5d\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d81b49 elementor-widget elementor-widget-heading\" data-id=\"7d81b49\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How Can You Submit A Claim For Lost Parcel?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b4813d elementor-widget elementor-widget-text-editor\" data-id=\"2b4813d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Step 1:\u00a0<\/strong>Head over to \u201cAll Parcels\u201d then click on \u201c<a href=\"https:\/\/bit.ly\/3h5NcqD\">Parcel Status<\/a>\u201c.<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-40389\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-7.jpeg\" alt=\"\" width=\"1897\" height=\"834\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-7.jpeg 1897w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-7-300x132.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-7-1024x450.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-7-768x338.jpeg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-7-1536x675.jpeg 1536w\" sizes=\"(max-width: 1897px) 100vw, 1897px\" \/><\/p><p><strong>Step 2:<\/strong>\u00a0Click on the 3 lines icon and select \u201cReport\u201d.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-40390\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-3.jpeg\" alt=\"\" width=\"1087\" height=\"549\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-3.jpeg 1087w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-3-300x152.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-3-1024x517.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-3-768x388.jpeg 768w\" sizes=\"(max-width: 1087px) 100vw, 1087px\" \/><\/p><p><strong>Step 3:<\/strong>\u00a0Select \u201cParcel Lost\u201d from the drop-down list.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-40391\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-4.jpeg\" alt=\"\" width=\"1090\" height=\"549\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-4.jpeg 1090w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-4-300x151.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-4-1024x516.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-4-768x387.jpeg 768w\" sizes=\"(max-width: 1090px) 100vw, 1090px\" \/><\/p><p><strong>Step 4:<\/strong>\u00a0Provide with the documents needed, such as item invoice, photo of the parcel content and parcel packaging. After all the documents are uploaded, click on the \u201cOkay\u201d button.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40392\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-5.jpeg\" alt=\"\" width=\"1087\" height=\"548\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-5.jpeg 1087w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-5-300x151.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-5-1024x516.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-5-768x387.jpeg 768w\" sizes=\"(max-width: 1087px) 100vw, 1087px\" \/><\/p><p><b>Step 5:\u00a0<\/b>Your report has been submitted to our support team and you can track the status with a click on the \u201c<a href=\"https:\/\/bit.ly\/3hhKPzX\">View Parcel Report<\/a>\u201c.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40393\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-5-1.jpeg\" alt=\"\" width=\"1087\" height=\"548\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-5-1.jpeg 1087w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-5-1-300x151.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-5-1-1024x516.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/image-5-1-768x387.jpeg 768w\" sizes=\"(max-width: 1087px) 100vw, 1087px\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98a0fcf elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"98a0fcf\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21ddd5b elementor-widget elementor-widget-heading\" data-id=\"21ddd5b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Checking A Claim Status: The Different Phases Of Your Protection Claim<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53b29bc elementor-widget elementor-widget-text-editor\" data-id=\"53b29bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Upon filing a\u00a0claim, you may\u00a0<strong>check on the\u00a0status\u00a0of your\u00a0submission<\/strong> with a click on the \u201cSupport\u201d\u00a0 &gt; \u201cCustomer Support\u201d and then \u201c<a href=\"https:\/\/bit.ly\/2UaVqET\">Parcel Report<\/a>\u201c.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40394\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/ezgif.com-gif-maker-3.gif\" alt=\"\" width=\"600\" height=\"289\" \/><\/p><p>With this, your submission can be assigned any of the following statuses. In this guide, we\u2019ll walk through what each status means in detail:-<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1aa918e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"1aa918e2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bb9b5a8\" data-id=\"1bb9b5a8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1ef5f3 elementor-widget elementor-widget-accordion\" data-id=\"b1ef5f3\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1861\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1861\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pending For Document Review<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1861\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1861\"><p>After you file a lost parcel claim with documents, it will enter the \u201cPending For Document Review\u201d status. This indicates that the claim was\u00a0<strong>successfully delivered to our support team<\/strong>, and the team will look into your report within 1-3 working days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1862\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1862\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Resubmission Needed (Claim Details)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1862\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1862\"><p>Your claim will be assigned to the \u201cResubmission Needed (Claim Details)\u201d status to indicate that\u00a0<b data-stringify-type=\"bold\">the supporting document is incomplete or incorrect<\/b>. At this status, you will need to resubmit supporting documents within the time frame stated on the parcel report.<\/p><p>Otherwise, the claim will be auto-rejected after the valid duration. Once the resubmission is done, the claim status will be back to \u201cPending For Document Review\u201d again.<\/p><p><b data-stringify-type=\"bold\">Note:<\/b>\u00a0this is not a finalized status and it doesn\u2019t indicate that there is an issue with the claim.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1863\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1863\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Claim Submmitted<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1863\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1863\"><p>This status is assigned to your claim when it has been accepted by our support team and we will typically submit the documents of this claim to your selected courier.<\/p><p><b data-stringify-type=\"bold\">Important:\u00a0<\/b>Processing times can vary by the courier company. On average, most claims are typically processed in 2-4 weeks.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1864\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1864\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">In Progress<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1864\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1864\"><p>When the \u201cIn Progress\u201d status is assigned, this means that your claim has been accepted by your selected courier company for further progress within 2-4 weeks.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1865\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1865\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Claim Approved<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1865\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1865\"><p>If you\u2019re able to see this status \u2013 hooray! Your\u00a0<strong>claim has been approved by your selected courier<\/strong>\u00a0and you can choose to<strong>\u00a0get the claim amount in cash via bank transfer (7-14 working days) or EasyParcel credit (instantly)<\/strong>.<\/p><p><strong>For bank transfer:<\/strong>\u00a0The insurance claim amount will be passed to our finance department for further process.<\/p><p><strong>For EasyParcel credit (recommended):<\/strong>\u00a0The insurance claim amount will be reflected in your EasyParcel account instantly upon submission\u00a0<em>(the best is you can use these credits for next courier booking, packaging materials purchase and marketing tools subscription without waiting)<\/em>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1866\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1866\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Payment Processing<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1866\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1866\"><p>You\u2019ll be seeing this status only if you choose \u201cbank transfer\u201d as the insurance claim payment method. At this stage, our team is reviewing the bank details that you\u2019ve submitted to us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1867\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1867\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Resubmission Needed (Payment Details)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1867\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1867\"><p>The \u201cResubmission Needed (Payment Details)\u201d status indicates that\u00a0<strong>the submission of your bank details is incomplete or incorrect<\/strong>. You are now responsible to update the bank details again. Once it has been submitted, your status will be back to \u201cPayment Processing\u201d again!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1868\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1868\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Claim Completed<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1868\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1868\"><p>Yay, the \u201cClaim Completed\u201d indicates that this\u00a0<strong>claim has been processed<\/strong>. For whoever choose\u00a0<strong>bank transfer<\/strong>, we\u2019ve submitted your bank details to our finance department and<strong>\u00a0you shall be receiving the payment within 7-14 working days<\/strong>. While for\u00a0<strong>EasyParcel credit<\/strong>, payment has been\u00a0<strong>credited into your account instantly<\/strong>. That means \u2013 case closed!<\/p><p><strong>Note:<\/strong>\u00a0If you haven\u2019t received the payment via bank transfer within the time frame stated above, kindly contact our support team over\u00a0<a href=\"https:\/\/bit.ly\/2SCseX3\">HERE<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1869\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1869\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Claim Rejected<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1869\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1869\"><p>This indicates that your claim filed was\u00a0<strong>rejected<\/strong>. It may due to several reasons:-<\/p><ul><li>your\u00a0 shipment has been delivered in the midst of submitting this insurance claim<\/li><li>you didn\u2019t resubmit details\/documents needed within the time frame provided by our support team<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-39366ed e-grid e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"39366ed\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-31c6e8c elementor-align-center primary-ghost-md elementor-widget elementor-widget-button\" data-id=\"31c6e8c\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/bit.ly\/3x6Xjkp\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">View My Parcel Report <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e9fd5d elementor-align-center primary-filled-md elementor-widget elementor-widget-button\" data-id=\"2e9fd5d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/bit.ly\/3AfyK76\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit Claim For Lost Parcel <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1f97c4c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"1f97c4c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d918c6 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1d918c6\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94b2158 elementor-widget elementor-widget-heading\" data-id=\"94b2158\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Question (FAQs) <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b96deb elementor-widget elementor-widget-html\" data-id=\"7b96deb\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"faq-container\">\r\n    <div class=\"faq-item\">\r\n        <div class=\"faq-question\">\r\n            <span>What happens if your parcel is lost?<\/span>\r\n            <div class=\"faq-toggle\"><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n            You can file a claim through EasyParcel within 15-25 days of pickup by submitting required documents\u2014track your claim status until approval via <a href=\"https:\/\/easyparcel.com\/sg\/\">EasyParcel<\/a>. \r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n        <div class=\"faq-question\">\r\n            <span>Who pays for lost parcels? <\/span>\r\n            <div class=\"faq-toggle\"><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n            The courier company pays through insurance coverage\u2014EasyParcel facilitates the claims process, with compensation paid to you via bank transfer or instant EasyParcel credits at <a href=\"https:\/\/easyparcel.com\/sg\/\">EasyParcel<\/a>.\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function() {\r\n    const faqQuestions = document.querySelectorAll('.faq-question');\r\n\r\n    faqQuestions.forEach(question => {\r\n        question.addEventListener('click', function () {\r\n            const faqItem = this.parentElement;\r\n            const answer = this.nextElementSibling;\r\n\r\n            document.querySelectorAll('.faq-item').forEach(item => {\r\n                if (item !== faqItem) {\r\n                    item.classList.remove('active');\r\n                    item.querySelector('.faq-answer').classList.remove('active');\r\n                }\r\n            });\r\n\r\n            faqItem.classList.toggle('active');\r\n            answer.classList.toggle('active');\r\n        });\r\n    });\r\n});\r\n<\/script>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"What happens if your parcel is lost?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"You can file a claim through EasyParcel within 15-25 days of pickup by submitting required documents\u2014track your claim status until approval via EasyParcel.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Who pays for lost parcels?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"The courier company pays through insurance coverage\u2014EasyParcel facilitates the claims process, with compensation paid to you via bank transfer or instant EasyParcel credits at EasyParcel.\"\r\n      }\r\n    }\r\n  ]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus on service excellence and strives to provide a satisfactory resolution, even if unfortunate scenarios happen. As we all know that, claiming can be an arduous and tiresome process that we want to avoid together, so we\u2019ve made the process easy for you! You can now\u00a0file a claim for your lost parcel in your EasyParcel account within the 15th-25th day since the pick-up date\u00a0and then\u00a0track the status at your fingertips.\u00a0(Only applicable to domestic delivery &#8211; J&amp;T Express, Qxpress UrbanFox, Janio, Aramex; international delivery &#8211; UPS, Aramex, SF Express, FedEx, Airpak). Come on, let\u2019s show you how it works! Table of Contents How Can You Submit A Claim For Lost Parcel? Step 1:\u00a0Head over to \u201cAll Parcels\u201d then click on \u201cParcel Status\u201c. Step 2:\u00a0Click on the 3 lines icon and select \u201cReport\u201d. Step 3:\u00a0Select \u201cParcel Lost\u201d from the drop-down list. Step 4:\u00a0Provide with the documents needed, such as item invoice, photo of the parcel content and parcel packaging. After all the documents are uploaded, click on the \u201cOkay\u201d button. Step 5:\u00a0Your report has been submitted to our support team and you can track the status with a click on the \u201cView Parcel Report\u201c. Checking A Claim Status: The Different Phases Of Your Protection Claim Upon filing a\u00a0claim, you may\u00a0check on the\u00a0status\u00a0of your\u00a0submission with a click on the \u201cSupport\u201d\u00a0 &gt; \u201cCustomer Support\u201d and then \u201cParcel Report\u201c. With this, your submission can be assigned any of the following statuses. In this guide, we\u2019ll walk through what each status means in detail:- Pending For Document Review After you file a lost parcel claim with documents, it will enter the \u201cPending For Document Review\u201d status. This indicates that the claim was\u00a0successfully delivered to our support team, and the team will look into your report within 1-3 working days. Resubmission Needed (Claim Details) Your claim will be assigned to the \u201cResubmission Needed (Claim Details)\u201d status to indicate that\u00a0the supporting document is incomplete or incorrect. At this status, you will need to resubmit supporting documents within the time frame stated on the parcel report. Otherwise, the claim will be auto-rejected after the valid duration. Once the resubmission is done, the claim status will be back to \u201cPending For Document Review\u201d again. Note:\u00a0this is not a finalized status and it doesn\u2019t indicate that there is an issue with the claim. Claim Submmitted This status is assigned to your claim when it has been accepted by our support team and we will typically submit the documents of this claim to your selected courier. Important:\u00a0Processing times can vary by the courier company. On average, most claims are typically processed in 2-4 weeks. In Progress When the \u201cIn Progress\u201d status is assigned, this means that your claim has been accepted by your selected courier company for further progress within 2-4 weeks. Claim Approved If you\u2019re able to see this status \u2013 hooray! Your\u00a0claim has been approved by your selected courier\u00a0and you can choose to\u00a0get the claim amount in cash via bank transfer (7-14 working days) or EasyParcel credit (instantly). For bank transfer:\u00a0The insurance claim amount will be passed to our finance department for further process. For EasyParcel credit (recommended):\u00a0The insurance claim amount will be reflected in your EasyParcel account instantly upon submission\u00a0(the best is you can use these credits for next courier booking, packaging materials purchase and marketing tools subscription without waiting). Payment Processing You\u2019ll be seeing this status only if you choose \u201cbank transfer\u201d as the insurance claim payment method. At this stage, our team is reviewing the bank details that you\u2019ve submitted to us. Resubmission Needed (Payment Details) The \u201cResubmission Needed (Payment Details)\u201d status indicates that\u00a0the submission of your bank details is incomplete or incorrect. You are now responsible to update the bank details again. Once it has been submitted, your status will be back to \u201cPayment Processing\u201d again! Claim Completed Yay, the \u201cClaim Completed\u201d indicates that this\u00a0claim has been processed. For whoever choose\u00a0bank transfer, we\u2019ve submitted your bank details to our finance department and\u00a0you shall be receiving the payment within 7-14 working days. While for\u00a0EasyParcel credit, payment has been\u00a0credited into your account instantly. That means \u2013 case closed! Note:\u00a0If you haven\u2019t received the payment via bank transfer within the time frame stated above, kindly contact our support team over\u00a0HERE. Claim Rejected This indicates that your claim filed was\u00a0rejected. It may due to several reasons:- your\u00a0 shipment has been delivered in the midst of submitting this insurance claim you didn\u2019t resubmit details\/documents needed within the time frame provided by our support team View My Parcel Report Submit Claim For Lost Parcel Frequently Asked Question (FAQs) What happens if your parcel is lost? You can file a claim through EasyParcel within 15-25 days of pickup by submitting required documents\u2014track your claim status until approval via EasyParcel. Who pays for lost parcels? The courier company pays through insurance coverage\u2014EasyParcel facilitates the claims process, with compensation paid to you via bank transfer or instant EasyParcel credits at EasyParcel.<\/p>\n","protected":false},"author":6,"featured_media":40388,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44],"tags":[3028,3029,3030,3027,3031,3032,179,3033,3026,3025],"class_list":["post-33056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","tag-courier-lost-my-parcel","tag-courier-lost-parcel","tag-lost-parcels","tag-missing-parcel","tag-my-parcel-is-lost","tag-my-parcel-is-missing","tag-parcel-lost","tag-parcel-lost-in-transit","tag-unclaimed-mail-packages","tag-unclaimed-parcel"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.1.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>File A Claim For Your Lost Parcel &amp; Track It In Your Fingertips<\/title>\n<meta name=\"description\" content=\"You can now file a claim for your lost parcel within the 15th-25th day since the pick-up date and then track the status. (Only applicable to domestic delivery)\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"File A Claim For Your Lost Parcel &amp; Track It In Your Fingertips\" \/>\n<meta property=\"og:description\" content=\"You can now file a claim for your lost parcel within the 15th-25th day since the pick-up date and then track the status. (Only applicable to domestic delivery)\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/\" \/>\n<meta property=\"og:site_name\" content=\"EasyParcel\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/easyParcel.my\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-01T05:47:53+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-25T01:50:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/MY_1200x628_-_EasyClaim_Banner-latest.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"sharon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@easyparcel\" \/>\n<meta name=\"twitter:site\" content=\"@easyparcel\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"sharon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/\"},\"author\":{\"name\":\"sharon\",\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/#\/schema\/person\/ce78b2fa0b4f882ec3a3eb168ba479d1\"},\"headline\":\"File A Claim For Your Lost Parcel &#038; Track It In Your Fingertips\",\"datePublished\":\"2021-07-01T05:47:53+00:00\",\"dateModified\":\"2026-03-25T01:50:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/\"},\"wordCount\":901,\"publisher\":{\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/#organization\"},\"image\":{\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/MY_1200x628_-_EasyClaim_Banner-latest.jpeg\",\"keywords\":[\"courier lost my parcel\",\"courier lost parcel\",\"lost parcels\",\"missing parcel\",\"my parcel is lost\",\"my parcel is missing\",\"parcel lost\",\"parcel lost in transit\",\"unclaimed mail packages\",\"unclaimed parcel\"],\"articleSection\":[\"EasyParcel Announcements\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/\",\"url\":\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/\",\"name\":\"File A Claim For Your Lost Parcel & Track It In Your Fingertips\",\"isPartOf\":{\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/MY_1200x628_-_EasyClaim_Banner-latest.jpeg\",\"datePublished\":\"2021-07-01T05:47:53+00:00\",\"dateModified\":\"2026-03-25T01:50:30+00:00\",\"description\":\"You can now file a claim for your lost parcel within the 15th-25th day since the pick-up date and then track the status. (Only applicable to domestic delivery)\",\"breadcrumb\":{\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#primaryimage\",\"url\":\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/MY_1200x628_-_EasyClaim_Banner-latest.jpeg\",\"contentUrl\":\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/MY_1200x628_-_EasyClaim_Banner-latest.jpeg\",\"width\":1200,\"height\":628},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blog.easyparcel.com\/sg\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"File A Claim For Your Lost Parcel &#038; Track It In Your Fingertips\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/#website\",\"url\":\"https:\/\/blog.easyparcel.com\/sg\/\",\"name\":\"EasyParcel\",\"description\":\"EasyParcel - Delivery Make Easy\",\"publisher\":{\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blog.easyparcel.com\/sg\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/#organization\",\"name\":\"EasyParcel\",\"url\":\"https:\/\/blog.easyparcel.com\/sg\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/blog.easyparcel.com\/sg\/wp-content\/uploads\/2022\/03\/logo_horizontal.svg\",\"contentUrl\":\"https:\/\/blog.easyparcel.com\/sg\/wp-content\/uploads\/2022\/03\/logo_horizontal.svg\",\"width\":365,\"height\":95,\"caption\":\"EasyParcel\"},\"image\":{\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/easyParcel.my\",\"https:\/\/x.com\/easyparcel\",\"https:\/\/www.youtube.com\/c\/EasyParcelBayanLepas\",\"https:\/\/www.instagram.com\/easyparcel.my\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/#\/schema\/person\/ce78b2fa0b4f882ec3a3eb168ba479d1\",\"name\":\"sharon\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blog.easyparcel.com\/sg\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/e1c129841135dad211e164b06969ad6928ff0cb8833c758350f3ce5b533eb130?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/e1c129841135dad211e164b06969ad6928ff0cb8833c758350f3ce5b533eb130?s=96&d=mm&r=g\",\"caption\":\"sharon\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"File A Claim For Your Lost Parcel & Track It In Your Fingertips","description":"You can now file a claim for your lost parcel within the 15th-25th day since the pick-up date and then track the status. (Only applicable to domestic delivery)","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/","og_locale":"en_US","og_type":"article","og_title":"File A Claim For Your Lost Parcel & Track It In Your Fingertips","og_description":"You can now file a claim for your lost parcel within the 15th-25th day since the pick-up date and then track the status. (Only applicable to domestic delivery)","og_url":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/","og_site_name":"EasyParcel","article_publisher":"https:\/\/www.facebook.com\/easyParcel.my","article_published_time":"2021-07-01T05:47:53+00:00","article_modified_time":"2026-03-25T01:50:30+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/MY_1200x628_-_EasyClaim_Banner-latest.jpeg","type":"image\/jpeg"}],"author":"sharon","twitter_card":"summary_large_image","twitter_creator":"@easyparcel","twitter_site":"@easyparcel","twitter_misc":{"Written by":"sharon","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#article","isPartOf":{"@id":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/"},"author":{"name":"sharon","@id":"https:\/\/blog.easyparcel.com\/sg\/#\/schema\/person\/ce78b2fa0b4f882ec3a3eb168ba479d1"},"headline":"File A Claim For Your Lost Parcel &#038; Track It In Your Fingertips","datePublished":"2021-07-01T05:47:53+00:00","dateModified":"2026-03-25T01:50:30+00:00","mainEntityOfPage":{"@id":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/"},"wordCount":901,"publisher":{"@id":"https:\/\/blog.easyparcel.com\/sg\/#organization"},"image":{"@id":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#primaryimage"},"thumbnailUrl":"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/MY_1200x628_-_EasyClaim_Banner-latest.jpeg","keywords":["courier lost my parcel","courier lost parcel","lost parcels","missing parcel","my parcel is lost","my parcel is missing","parcel lost","parcel lost in transit","unclaimed mail packages","unclaimed parcel"],"articleSection":["EasyParcel Announcements"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/","url":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/","name":"File A Claim For Your Lost Parcel & Track It In Your Fingertips","isPartOf":{"@id":"https:\/\/blog.easyparcel.com\/sg\/#website"},"primaryImageOfPage":{"@id":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#primaryimage"},"image":{"@id":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#primaryimage"},"thumbnailUrl":"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/MY_1200x628_-_EasyClaim_Banner-latest.jpeg","datePublished":"2021-07-01T05:47:53+00:00","dateModified":"2026-03-25T01:50:30+00:00","description":"You can now file a claim for your lost parcel within the 15th-25th day since the pick-up date and then track the status. (Only applicable to domestic delivery)","breadcrumb":{"@id":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blog.easyparcel.com\/sg\/easyclaim\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#primaryimage","url":"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/MY_1200x628_-_EasyClaim_Banner-latest.jpeg","contentUrl":"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/07\/MY_1200x628_-_EasyClaim_Banner-latest.jpeg","width":1200,"height":628},{"@type":"BreadcrumbList","@id":"https:\/\/blog.easyparcel.com\/sg\/easyclaim\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blog.easyparcel.com\/sg\/"},{"@type":"ListItem","position":2,"name":"File A Claim For Your Lost Parcel &#038; Track It In Your Fingertips"}]},{"@type":"WebSite","@id":"https:\/\/blog.easyparcel.com\/sg\/#website","url":"https:\/\/blog.easyparcel.com\/sg\/","name":"EasyParcel","description":"EasyParcel - Delivery Make Easy","publisher":{"@id":"https:\/\/blog.easyparcel.com\/sg\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blog.easyparcel.com\/sg\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/blog.easyparcel.com\/sg\/#organization","name":"EasyParcel","url":"https:\/\/blog.easyparcel.com\/sg\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.easyparcel.com\/sg\/#\/schema\/logo\/image\/","url":"https:\/\/blog.easyparcel.com\/sg\/wp-content\/uploads\/2022\/03\/logo_horizontal.svg","contentUrl":"https:\/\/blog.easyparcel.com\/sg\/wp-content\/uploads\/2022\/03\/logo_horizontal.svg","width":365,"height":95,"caption":"EasyParcel"},"image":{"@id":"https:\/\/blog.easyparcel.com\/sg\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/easyParcel.my","https:\/\/x.com\/easyparcel","https:\/\/www.youtube.com\/c\/EasyParcelBayanLepas","https:\/\/www.instagram.com\/easyparcel.my\/"]},{"@type":"Person","@id":"https:\/\/blog.easyparcel.com\/sg\/#\/schema\/person\/ce78b2fa0b4f882ec3a3eb168ba479d1","name":"sharon","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blog.easyparcel.com\/sg\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/e1c129841135dad211e164b06969ad6928ff0cb8833c758350f3ce5b533eb130?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e1c129841135dad211e164b06969ad6928ff0cb8833c758350f3ce5b533eb130?s=96&d=mm&r=g","caption":"sharon"}}]}},"_links":{"self":[{"href":"https:\/\/blog.easyparcel.com\/sg\/wp-json\/wp\/v2\/posts\/33056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.easyparcel.com\/sg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.easyparcel.com\/sg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.easyparcel.com\/sg\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.easyparcel.com\/sg\/wp-json\/wp\/v2\/comments?post=33056"}],"version-history":[{"count":35,"href":"https:\/\/blog.easyparcel.com\/sg\/wp-json\/wp\/v2\/posts\/33056\/revisions"}],"predecessor-version":[{"id":63262,"href":"https:\/\/blog.easyparcel.com\/sg\/wp-json\/wp\/v2\/posts\/33056\/revisions\/63262"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.easyparcel.com\/sg\/wp-json\/wp\/v2\/media\/40388"}],"wp:attachment":[{"href":"https:\/\/blog.easyparcel.com\/sg\/wp-json\/wp\/v2\/media?parent=33056"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.easyparcel.com\/sg\/wp-json\/wp\/v2\/categories?post=33056"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.easyparcel.com\/sg\/wp-json\/wp\/v2\/tags?post=33056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}