{"id":33611,"date":"2021-10-07T15:19:20","date_gmt":"2021-10-07T07:19:20","guid":{"rendered":"https:\/\/easyparcel.com\/blog\/sg\/?p=33611"},"modified":"2026-03-31T09:12:19","modified_gmt":"2026-03-31T01:12:19","slug":"an-easy-way-to-send-in-your-enquiries-with-our-enhanced-customer-support-contact-form","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/sg\/an-easy-way-to-send-in-your-enquiries-with-our-enhanced-customer-support-contact-form\/","title":{"rendered":"An Easy Way To Send In Your Enquiries With Our Enhanced Customer Support &#038; Contact Form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"33611\" class=\"elementor elementor-33611\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b12d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"2b12d1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-18f103c3\" data-id=\"18f103c3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-217c1a9 elementor-widget elementor-widget-text-editor\" data-id=\"217c1a9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When you\u2019re asking about your parcel status or having some questions in mind, you can<b data-stringify-type=\"bold\">\u00a0reach the right team easily by using our contact form 24\/7 a<\/b>nd our support team will\u00a0<b data-stringify-type=\"bold\">get back to you within 24 working hours (Monday to Friday, 10am to 6pm)<\/b>.<\/p><p>No matter you\u2019re sender or receiver of the parcel, you can actually make use of our enhanced contact form, which separated into 3 tabs as shown below:-<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-40089\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/contact-us-page-ss1.png\" alt=\"\" width=\"1867\" height=\"872\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/contact-us-page-ss1.png 1867w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/contact-us-page-ss1-300x140.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/contact-us-page-ss1-1024x478.png 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/contact-us-page-ss1-768x359.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/contact-us-page-ss1-1536x717.png 1536w\" sizes=\"(max-width: 1867px) 100vw, 1867px\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4d1f75 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"d4d1f75\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__d4d1f75\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__d4d1f75\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__d4d1f75\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d055bd7 elementor-widget elementor-widget-heading\" data-id=\"d055bd7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ultimate Guide To Submit &amp; Track Your Enquiries In An Easy Way<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51a0814c elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"51a0814c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-23a00067\" data-id=\"23a00067\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7935fb84 elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"7935fb84\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-7935fb84\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active  active-caret-on\" data-tabid=\"7935fb84\">\n            <div class=\"eael-tabs-nav \">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"domestic-international-shipments\" class=\"active-default eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"domestic-international-shipments-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >Domestic &#038; International Shipments<\/span>                            \n                                                    <\/li>\n                                            <li id=\"general-enquiries-other-enquiries\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"general-enquiries-other-enquiries-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >General Enquiries \/ Other Enquiries<\/span>                            \n                                                    <\/li>\n                    \n                                  <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"domestic-international-shipments-tab\" class=\"clearfix eael-tab-content-item active-default\" data-title-link=\"domestic-international-shipments-tab\">\n\t\t\t\t        <p>Once you signed in to your account, and follow the tutorial below to use our contact form:<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-40091\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us.jpeg\" alt=\"\" width=\"1891\" height=\"900\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us.jpeg 1891w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us-300x143.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us-1024x487.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us-768x366.jpeg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us-1536x731.jpeg 1536w\" sizes=\"(max-width: 1891px) 100vw, 1891px\" \/><\/p><p><b>Step 1:<\/b>\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cContact Us\u201d.<\/p><p>\u00a0<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-40092\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-2-select-your-enquiries.jpeg\" alt=\"\" width=\"1881\" height=\"906\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-2-select-your-enquiries.jpeg 1881w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-2-select-your-enquiries-300x144.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-2-select-your-enquiries-1024x493.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-2-select-your-enquiries-768x370.jpeg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-2-select-your-enquiries-1536x740.jpeg 1536w\" sizes=\"(max-width: 1881px) 100vw, 1881px\" \/><\/p><p><b>Step 2:<\/b>\u00a0Select the enquiries that you have for either domestic, international or general.<\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40093\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss.png\" alt=\"\" width=\"1834\" height=\"877\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss.png 1834w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss-300x143.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss-1024x490.png 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss-768x367.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss-1536x734.png 1536w\" sizes=\"(max-width: 1834px) 100vw, 1834px\" \/><\/p><p><b>Step 3:<\/b>\u00a0Fill up the form, upload the required document and click on \u201cSubmit Now\u201d.<\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40094\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-4-check-your-enquiries-here.jpeg\" alt=\"\" width=\"1892\" height=\"903\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-4-check-your-enquiries-here.jpeg 1892w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-4-check-your-enquiries-here-300x143.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-4-check-your-enquiries-here-1024x489.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-4-check-your-enquiries-here-768x367.jpeg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-4-check-your-enquiries-here-1536x733.jpeg 1536w\" sizes=\"(max-width: 1892px) 100vw, 1892px\" \/><\/p><p><b>Step 4:<\/b>\u00a0You can check the status with a click on the \u201cCheck Your Enquiries Update\u201d button.<\/p><p>\u00a0<\/p><p>OR<\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40095\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-4-b-ss.png\" alt=\"\" width=\"1879\" height=\"902\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-4-b-ss.png 1879w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-4-b-ss-300x144.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-4-b-ss-1024x492.png 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-4-b-ss-768x369.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-4-b-ss-1536x737.png 1536w\" sizes=\"(max-width: 1879px) 100vw, 1879px\" \/><\/p><p><b>Step 4:<\/b>\u00a0You can head over to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d, then you\u2019ll be able to see your submitted enquiries under the \u201cMessage Board\u201d tab.<\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40096\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/image-7.png\" alt=\"\" width=\"1888\" height=\"903\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/image-7.png 1888w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/image-7-300x143.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/image-7-1024x490.png 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/image-7-768x367.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/image-7-1536x735.png 1536w\" sizes=\"(max-width: 1888px) 100vw, 1888px\" \/><\/p><p><b>Step 5:<\/b>\u00a0Once you click on the \u201cView\u201d button, you\u2019ll be able to see the details inside and also our support team will reply to you via this message board directly within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays).<\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40097\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-6-write-message-to-support-team.jpeg\" alt=\"\" width=\"1890\" height=\"908\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-6-write-message-to-support-team.jpeg 1890w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-6-write-message-to-support-team-300x144.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-6-write-message-to-support-team-1024x492.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-6-write-message-to-support-team-768x369.jpeg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-6-write-message-to-support-team-1536x738.jpeg 1536w\" sizes=\"(max-width: 1890px) 100vw, 1890px\" \/><\/p><p><b>Step 6:<\/b>\u00a0At the same time, you can send in messages and attachments via this message board as well.<\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-40099 size-full\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-9-closed-case-ss.jpeg\" alt=\"\" width=\"1882\" height=\"899\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-9-closed-case-ss.jpeg 1882w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-9-closed-case-ss-300x143.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-9-closed-case-ss-1024x489.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-9-closed-case-ss-768x367.jpeg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-9-closed-case-ss-1536x734.jpeg 1536w\" sizes=\"(max-width: 1882px) 100vw, 1882px\" \/><\/p><p><b>Step 7:<\/b>\u00a0The case will be moved to \u201cClosed\u201d once it has been resolved. And then, you can review your experience with a click on the \u201cRate button (applicable for certain enquiries only).<\/p><p>\u00a0<\/p><div style=\"color: #31708f; background-color: #cfebfe; padding: 12px;\">Our support team will reply to you via email within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays).<\/div>                    <\/div>\n\t\t        \n                    <div id=\"general-enquiries-other-enquiries-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"general-enquiries-other-enquiries-tab\">\n\t\t\t\t        <p><img decoding=\"async\" class=\"alignnone size-full wp-image-40091\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us.jpeg\" alt=\"\" width=\"1891\" height=\"900\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us.jpeg 1891w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us-300x143.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us-1024x487.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us-768x366.jpeg 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/CRM-Step-1-go-to-contact-us-1536x731.jpeg 1536w\" sizes=\"(max-width: 1891px) 100vw, 1891px\" \/><\/p><p><b>Step 1:<\/b>\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cContact Us\u201d.<\/p><p>\u00a0<\/p><div style=\"color: #31708f; background-color: #cfebfe; padding: 12px;\">Our support team will reply to you via email within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays).<\/div><p>OR<\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40101\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/crm-step-1-go-contact-us-b-ss.png\" alt=\"\" width=\"1862\" height=\"889\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/crm-step-1-go-contact-us-b-ss.png 1862w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/crm-step-1-go-contact-us-b-ss-300x143.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/crm-step-1-go-contact-us-b-ss-1024x489.png 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/crm-step-1-go-contact-us-b-ss-768x367.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/crm-step-1-go-contact-us-b-ss-1536x733.png 1536w\" sizes=\"(max-width: 1862px) 100vw, 1862px\" \/><\/p><p><b>Step 1:<\/b>\u00a0For the receiver, click \u201cMore\u201d and then select \u201cContact Us\u201d on the homepage.<\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40102\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-other-inquiries-ss.png\" alt=\"\" width=\"1871\" height=\"906\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-other-inquiries-ss.png 1871w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-other-inquiries-ss-300x145.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-other-inquiries-ss-1024x496.png 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-other-inquiries-ss-768x372.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step-other-inquiries-ss-1536x744.png 1536w\" sizes=\"(max-width: 1871px) 100vw, 1871px\" \/><\/p><p><b>Step 2:<\/b>\u00a0Select the \u201cGeneral Inquiries\u201d and select relevant inquiries for quick assistance.<\/p><p>\u00a0<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40103\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss-1.png\" alt=\"\" width=\"1834\" height=\"877\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss-1.png 1834w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss-1-300x143.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss-1-1024x490.png 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss-1-768x367.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/step3-crm-ss-1-1536x734.png 1536w\" sizes=\"(max-width: 1834px) 100vw, 1834px\" \/><\/p><p><b>Step 3:<\/b>\u00a0Fill up the form, upload the required document and click on \u201cSubmit Now\u201d.<\/p><p>\u00a0<\/p><p>\u00a0<\/p>                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a7ba1b elementor-widget elementor-widget-text-editor\" data-id=\"9a7ba1b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Please be reminded that\u00a0<strong>1 submission for 1 tracking number<\/strong>\u00a0<strong>only<\/strong>. For the \u201cCustomer Support\u201d section, we\u2019ve migrated the \u201cParcel Report\u201d\u00a0 inside.<\/p><p><strong>#Parcel Report<\/strong>\u00a0that allows you to track the status of each parcel that you\u2019ve reported via \u201cParcel Status\u201d.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40104\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/showcase-parcel-report-ss.png\" alt=\"\" width=\"1871\" height=\"893\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/showcase-parcel-report-ss.png 1871w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/showcase-parcel-report-ss-300x143.png 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/showcase-parcel-report-ss-1024x489.png 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/showcase-parcel-report-ss-768x367.png 768w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2021\/10\/showcase-parcel-report-ss-1536x733.png 1536w\" sizes=\"(max-width: 1871px) 100vw, 1871px\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73f46fc elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"73f46fc\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2bdd2e elementor-widget elementor-widget-heading\" data-id=\"a2bdd2e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Still Thinking Which Enquiries You Should Choose? Let Us Guide You!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-15d944a e-grid e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"15d944a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b053d07 elementor-align-center primary-ghost-md elementor-widget elementor-widget-button\" data-id=\"b053d07\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/bit.ly\/3D7sdMn\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Check On My Enquiries Status<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ee269d elementor-align-center primary-filled-md elementor-widget elementor-widget-button\" data-id=\"1ee269d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/bit.ly\/2WK7D5e\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit My Enquiries Now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5faadde0 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"5faadde0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3e2732f7\" data-id=\"3e2732f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-315e0000 elementor-widget elementor-widget-eael-adv-tabs\" data-id=\"315e0000\" data-element_type=\"widget\" data-widget_type=\"eael-adv-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t        <div data-scroll-on-click=\"no\" data-scroll-speed=\"300\" id=\"eael-advance-tabs-315e0000\" class=\"eael-advance-tabs eael-tabs-horizontal eael-tab-auto-active  active-caret-on\" data-tabid=\"315e0000\">\n            <div class=\"eael-tabs-nav \">\n                <ul class=\"eael-tab-inline-icon\" role=\"tablist\">\n                                            <li id=\"domestic-shipment\" class=\"active-default eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"domestic-shipment-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >Domestic Shipment<\/span>                            \n                                                    <\/li>\n                                            <li id=\"international-shipment\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"international-shipment-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >International Shipment<\/span>                            \n                                                    <\/li>\n                                            <li id=\"general-enquiries-other-enquiries\" class=\"inactive eael-tab-item-trigger eael-tab-nav-item\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"general-enquiries-other-enquiries-tab\" aria-expanded=\"false\">\n                            \n                                                        \n                                                            <span class=\"eael-tab-title title-after-icon\" >General Enquiries \/ Other Enquiries<\/span>                            \n                                                    <\/li>\n                    \n                                  <\/ul>\n            <\/div>\n            \n            <div class=\"eael-tabs-content\">\n\t\t        \n                    <div id=\"domestic-shipment-tab\" class=\"clearfix eael-tab-content-item active-default\" data-title-link=\"domestic-shipment-tab\">\n\t\t\t\t        <style id=\"elementor-post-40172\">.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-item{border-width:0px;}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-item .elementor-tab-content{border-width:0px;}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-item .elementor-tab-title.elementor-active{border-width:0px;}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-icon, .elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-title{color:var( --e-global-color-text );}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-icon svg{fill:var( --e-global-color-text );}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-active .elementor-accordion-icon, .elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-active .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-40172 .elementor-element.elementor-element-7bb0c1f8 .elementor-accordion-title{font-family:\"Lato\", Sans-serif;font-weight:600;line-height:1.2em;}<\/style>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"40172\" class=\"elementor elementor-40172 elementor-location-single\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cdfe31f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"cdfe31f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b734180\" data-id=\"b734180\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-312e83e elementor-widget elementor-widget-text-editor\" data-id=\"312e83e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40180\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/ezgif.com-gif-maker-7.gif\" alt=\"\" width=\"800\" height=\"406\" \/><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1cd1031f elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"1cd1031f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ad7474f\" data-id=\"5ad7474f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7bb0c1f8 elementor-widget elementor-widget-accordion\" data-id=\"7bb0c1f8\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2071\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2071\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Collection &#8211; missed pick up \/ remind pick up<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2071\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2071\"><p>If your selected courier\u00a0<strong>didn\u2019t perform pick up on your scheduled date<\/strong>, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2072\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2072\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Delivery &#8211; late delivery \/ delivery issue<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2072\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2072\"><p>Having a delivery for\u00a0<strong>more than the estimated delivery duration<\/strong>\u00a0or\u00a0<strong>no tracking status updates for a while<\/strong>?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2073\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2073\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2073\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2073\"><p>The<strong>\u00a0tracking status stated your parcel has been delivered<\/strong>\u00a0but then y<strong>our receiver hasn\u2019t got the parcel<\/strong>\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2074\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2074\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Lost<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2074\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2074\"><p><strong>Lost track of your parcel for more than 14 days<\/strong>? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40181\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/strong><\/li><li><strong>Photo of Parcel Packaging<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40182\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40183\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40184\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Item Invoice \/ Receipt<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40185\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG-200x300.png 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2075\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2075\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Damaged<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2075\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2075\"><p>No one wants to receive a\u00a0<strong>damaged parcel<\/strong>, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40181\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/strong><\/li><li><strong>Photo of Parcel Packaging (Before Collection)<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40182\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40183\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40184\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Parcel Packaging (After Delivery)<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40186\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40187\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40188\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Damaged Item<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40190\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40189\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Item Invoice \/ Receipt<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40185\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG-200x300.png 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2076\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2076\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">No Status Update After Parcel Collected \/ Dropped off<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2076\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2076\"><p>If your shipments have been pickup\/dropped off, but there\u2019s no update on the tracking page. Kindly submit this with the detail needed as well as a photo of your shipments.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2077\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2077\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Missing Content (Incomplete items received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2077\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2077\"><p>Received\/delivered your parcel, but some of the content happened to be missing out? No worries, we\u2019ll assist you with this. Kindly provide everything we mentioned in the section and most importantly, the photo of missing content must be attached to the inquiry. It will definitely help to shorten the checking process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2078\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2078\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Swapped Content (Wrong content received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2078\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2078\"><p>If you\u2019re having bulk orders ongoing, especially during the sales\/peak season, and you happened to paste the wrong air waybill.. Oppss! No worries no worries, we got you covered. When the air waybill got swapped and both parcels ends up in the wrong place, just let us know via this inquiry option, so we\u2019ll see what we can do for you to achieve the best solutions for you and other parties.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2079\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2079\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Swapped Content (Wrong content received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2079\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2079\"><p>Having confusion about the extra charges with your shipments? Kindly approach us via this inquiries selection if there are any issues with your parcel\u2019s weight.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-350d800 elementor-widget elementor-widget-text-editor\" data-id=\"350d800\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>None of the situations above? Select \u201cothers\u201d and share with us the problem you\u2019re facing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"international-shipment-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"international-shipment-tab\">\n\t\t\t\t        <style id=\"elementor-post-40207\">.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon, .elementor-widget-accordion .elementor-active .elementor-accordion-title{color:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-accent );}.elementor-widget-accordion .elementor-accordion-title{font-family:var( --e-global-typography-primary-font-family ), Sans-serif;font-weight:var( --e-global-typography-primary-font-weight );}.elementor-widget-accordion .elementor-tab-content{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-item{border-width:0px;}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-item .elementor-tab-content{border-width:0px;}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-item .elementor-tab-title.elementor-active{border-width:0px;}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-icon, .elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-title{color:var( --e-global-color-text );}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-icon svg{fill:var( --e-global-color-text );}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-active .elementor-accordion-icon, .elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-active .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-active .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-40207 .elementor-element.elementor-element-b9fce3f .elementor-accordion-title{font-family:\"Lato\", Sans-serif;font-weight:600;line-height:1.2em;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}<\/style>\t\t<div data-elementor-type=\"page\" data-elementor-id=\"40207\" class=\"elementor elementor-40207\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-18dde4d elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"18dde4d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-82eafb5\" data-id=\"82eafb5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1dc7ea1 elementor-widget elementor-widget-image\" data-id=\"1dc7ea1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"406\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/ezgif.com-gif-maker-8.gif\" class=\"attachment-large size-large wp-image-40194\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9fce3f elementor-widget elementor-widget-accordion\" data-id=\"b9fce3f\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1951\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1951\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Collection &#8211; missed pick up \/ remind pick up<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1951\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1951\"><p>If your selected courier\u00a0<strong>didn\u2019t perform pick up on your scheduled date<\/strong>, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1952\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1952\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Delivery &#8211; late delivery \/ delivery issue<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1952\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1952\"><p>Having a delivery for\u00a0<strong>more than the estimated delivery duration<\/strong>\u00a0or\u00a0<strong>no tracking status updates for a while<\/strong>?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1953\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1953\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1953\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1953\"><p>The<strong>\u00a0tracking status stated your parcel has been delivered<\/strong>\u00a0but then y<strong>our receiver hasn\u2019t got the parcel<\/strong>\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1954\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1954\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Lost<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1954\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1954\"><p><strong>Lost track of your parcel for more than 14 days<\/strong>? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40181\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/strong><\/li><li><strong>Photo of Parcel Packaging<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40182\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40183\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40184\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Item Invoice \/ Receipt<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40185\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG-200x300.png 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1955\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1955\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Parcel Damaged<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1955\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1955\"><p>No one wants to receive a\u00a0<strong>damaged parcel<\/strong>, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on.<\/p><p>For your info, you can\u00a0<strong>submit more than 1 photo<\/strong>\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:-<\/p><ul><li><strong>Photo of Parcel Content<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40181\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Parcel-Content-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/strong><\/li><li><strong>Photo of Parcel Packaging (Before Collection)<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40182\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40183\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40184\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-before-collection-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Parcel Packaging (After Delivery)<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40186\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40187\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40188\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Internal-and-external-packaging-after-delivery-3-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Damaged Item<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40190\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-1-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40189\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1.jpeg\" alt=\"\" width=\"1024\" height=\"768\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1.jpeg 1024w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1-300x225.jpeg 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Damaged-item-2-1024x768-1-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><br \/><\/strong><\/li><li><strong>Photo of Item Invoice \/ Receipt<br \/><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40185\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png\" alt=\"\" width=\"668\" height=\"1000\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG.png 668w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/Sample-of-Invoice-SG-200x300.png 200w\" sizes=\"(max-width: 668px) 100vw, 668px\" \/><\/strong><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1956\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1956\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">No Status Update After Parcel Collected \/ Dropped off<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1956\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1956\"><p>If your shipments have been pickup\/dropped off, but there\u2019s no update on the tracking page. Kindly submit this with the detail needed as well as a photo of your shipments.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1957\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1957\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Missing Content (Incomplete items received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1957\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1957\"><p>Received\/delivered your parcel, but some of the content happened to be missing out? No worries, we\u2019ll assist you with this. Kindly provide everything we mentioned in the section and most importantly, the photo of missing content must be attached to the inquiry. It will definitely help to shorten the checking process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1958\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1958\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Swapped Content (Wrong content received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1958\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1958\"><p>If you\u2019re having bulk orders ongoing, especially during the sales\/peak season, and you happened to paste the wrong air waybill.. Oppss! No worries no worries, we got you covered. When the air waybill got swapped and both parcels ends up in the wrong place, just let us know via this inquiry option, so we\u2019ll see what we can do for you to achieve the best solutions for you and other parties.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1959\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1959\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Swapped Content (Wrong content received)<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1959\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1959\"><p>Having confusion about the extra charges with your shipments? Kindly approach us via this inquiries selection if there are any issues with your parcel\u2019s weight.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7eb244 elementor-widget elementor-widget-text-editor\" data-id=\"e7eb244\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>None of the situations above? Select \u201cothers\u201d and share with us the problem you\u2019re facing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t        \n                    <div id=\"general-enquiries-other-enquiries-tab\" class=\"clearfix eael-tab-content-item inactive\" data-title-link=\"general-enquiries-other-enquiries-tab\">\n\t\t\t\t        <style id=\"elementor-post-40175\">.elementor-widget-image .widget-image-caption{color:var( --e-global-color-text );font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );}.elementor-widget-accordion .elementor-accordion-icon, .elementor-widget-accordion .elementor-accordion-title{color:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-accordion-icon svg{fill:var( --e-global-color-primary );}.elementor-widget-accordion .elementor-active 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Sans-serif;font-weight:600;line-height:1.2em;}.elementor-widget-text-editor{font-family:var( --e-global-typography-text-font-family ), Sans-serif;font-weight:var( --e-global-typography-text-font-weight );color:var( --e-global-color-text );}.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:var( --e-global-color-primary );}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap, .elementor-widget-text-editor.elementor-drop-cap-view-default .elementor-drop-cap{color:var( --e-global-color-primary );border-color:var( --e-global-color-primary );}<\/style>\t\t<div data-elementor-type=\"page\" data-elementor-id=\"40175\" class=\"elementor elementor-40175\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a809549 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"a809549\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cde377f\" data-id=\"cde377f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff45bea elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no\" data-id=\"ff45bea\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5a0c142\" data-id=\"5a0c142\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f0309c elementor-widget elementor-widget-image\" data-id=\"4f0309c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"406\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2023\/03\/ezgif.com-gif-maker-9.gif\" class=\"attachment-large size-large wp-image-40197\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69510e2 elementor-widget elementor-widget-accordion\" data-id=\"69510e2\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1101\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1101\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Payment Enquiry<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1101\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1101\"><p>If you having question <strong>about payment<\/strong>, you can inform our team via this \u201cPayment Enquiry\u201d option.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1102\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1102\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Bugs Report<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1102\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1102\"><p>If you find there are\u00a0<strong>any technical hiccups<\/strong>\u00a0such as no air waybill was generated, credit missing and so on, you can inform our team via this \u201cBugs Report\u201d option.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1103\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1103\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Marketing Enquiry<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1103\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1103\"><p>Having enquiries about\u00a0<strong>integration, packaging, partnership as a vendor or marketing collaboration<\/strong>? Click on \u201cMarketing Enquiry\u201d to reach our marketing team for further communication.Having enquiries about\u00a0<strong>integration, packaging, partnership as a vendor or marketing collaboration<\/strong>? Click on \u201cMarketing Enquiry\u201d to reach our marketing team for further communication.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1104\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1104\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Sales Enquiry<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1104\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1104\"><p>New to EasyParcel? You can arrange a\u00a0<strong>business consultant to reach you for further explanation<\/strong>\u00a0about how EasyParcel works, what\u2019s the top up package suits you the best and so on. Just go ahead and choose \u201cSales Enquiry\u201d.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-afaec1d elementor-widget elementor-widget-text-editor\" data-id=\"afaec1d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>None of the situations above? Select \u201cOthers Enquiry\/Feedback\u201d and share with us the problem you\u2019re facing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t                    <\/div>\n\t\t                    <\/div>\n        <\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4212c66 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4212c66\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b57827b elementor-widget elementor-widget-heading\" data-id=\"b57827b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Question (FAQs) <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-383a2f9 elementor-widget elementor-widget-html\" data-id=\"383a2f9\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"faq-container\">\r\n    <div class=\"faq-item\">\r\n        <div class=\"faq-question\">\r\n            <span>How do I contact EasyParcel customer support?<\/span>\r\n            <div class=\"faq-toggle\"><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n           Log in to your account, click on \"Support,\" use the enhanced contact form, and submit one tracking number per submission\u2014the team responds within 24 working hours (Mon-Fri, 10am-6pm) at <a href=\"https:\/\/easyparcel.com\/sg\/\">EasyParcel<\/a>. \r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n        <div class=\"faq-question\">\r\n            <span>What is Parcel Report on EasyParcel?<\/span>\r\n            <div class=\"faq-toggle\"><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n             Parcel Report is a feature inside the Customer Support section that allows you to track the status of each parcel you've reported via \"Parcel Status\"\u2014manage all your reports at <a href=\"https:\/\/easyparcel.com\/sg\/\">EasyParcel<\/a>. \r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function() {\r\n    const faqQuestions = document.querySelectorAll('.faq-question');\r\n\r\n    faqQuestions.forEach(question => {\r\n        question.addEventListener('click', function () {\r\n            const faqItem = this.parentElement;\r\n            const answer = this.nextElementSibling;\r\n\r\n            document.querySelectorAll('.faq-item').forEach(item => {\r\n                if (item !== faqItem) {\r\n                    item.classList.remove('active');\r\n                    item.querySelector('.faq-answer').classList.remove('active');\r\n                }\r\n            });\r\n\r\n            faqItem.classList.toggle('active');\r\n            answer.classList.toggle('active');\r\n        });\r\n    });\r\n});\r\n<\/script>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"How do I contact EasyParcel customer support?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Log in to your account, click on \"Support,\" use the enhanced contact form, and submit one tracking number per submission\u2014the team responds within 24 working hours (Mon-Fri, 10am-6pm) at EasyParcel.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"What is Parcel Report on EasyParcel?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Parcel Report is a feature inside the Customer Support section that allows you to track the status of each parcel you've reported via \"Parcel Status\"\u2014manage all your reports at EasyParcel.\"\r\n      }\r\n    }\r\n  ]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When you\u2019re asking about your parcel status or having some questions in mind, you can\u00a0reach the right team easily by using our contact form 24\/7 and our support team will\u00a0get back to you within 24 working hours (Monday to Friday, 10am to 6pm). No matter you\u2019re sender or receiver of the parcel, you can actually make use of our enhanced contact form, which separated into 3 tabs as shown below:- Table of Contents Ultimate Guide To Submit &amp; Track Your Enquiries In An Easy Way Domestic &#038; International Shipments General Enquiries \/ Other Enquiries Once you signed in to your account, and follow the tutorial below to use our contact form: Step 1:\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cContact Us\u201d. \u00a0 Step 2:\u00a0Select the enquiries that you have for either domestic, international or general. \u00a0 Step 3:\u00a0Fill up the form, upload the required document and click on \u201cSubmit Now\u201d. \u00a0 Step 4:\u00a0You can check the status with a click on the \u201cCheck Your Enquiries Update\u201d button. \u00a0 OR \u00a0 Step 4:\u00a0You can head over to \u201cSupport\u201d on the sidebar and click on \u201cCustomer Support\u201d, then you\u2019ll be able to see your submitted enquiries under the \u201cMessage Board\u201d tab. \u00a0 Step 5:\u00a0Once you click on the \u201cView\u201d button, you\u2019ll be able to see the details inside and also our support team will reply to you via this message board directly within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays). \u00a0 Step 6:\u00a0At the same time, you can send in messages and attachments via this message board as well. \u00a0 Step 7:\u00a0The case will be moved to \u201cClosed\u201d once it has been resolved. And then, you can review your experience with a click on the \u201cRate button (applicable for certain enquiries only). \u00a0 Our support team will reply to you via email within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays). Step 1:\u00a0Go to \u201cSupport\u201d on the sidebar and click on \u201cContact Us\u201d. \u00a0 Our support team will reply to you via email within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays). OR \u00a0 Step 1:\u00a0For the receiver, click \u201cMore\u201d and then select \u201cContact Us\u201d on the homepage. \u00a0 Step 2:\u00a0Select the \u201cGeneral Inquiries\u201d and select relevant inquiries for quick assistance. \u00a0 Step 3:\u00a0Fill up the form, upload the required document and click on \u201cSubmit Now\u201d. \u00a0 \u00a0 Please be reminded that\u00a01 submission for 1 tracking number\u00a0only. For the \u201cCustomer Support\u201d section, we\u2019ve migrated the \u201cParcel Report\u201d\u00a0 inside. #Parcel Report\u00a0that allows you to track the status of each parcel that you\u2019ve reported via \u201cParcel Status\u201d. Still Thinking Which Enquiries You Should Choose? Let Us Guide You! Check On My Enquiries Status Submit My Enquiries Now Domestic Shipment International Shipment General Enquiries \/ Other Enquiries Parcel Collection &#8211; missed pick up \/ remind pick up If your selected courier\u00a0didn\u2019t perform pick up on your scheduled date, simply go for the \u201cparcel collection\u201d option and inform our support team by filling up the details needed, such as courier, tracking number and so on. Parcel Delivery &#8211; late delivery \/ delivery issue Having a delivery for\u00a0more than the estimated delivery duration\u00a0or\u00a0no tracking status updates for a while?\u00a0 Report to our support team via the \u201cParcel Delivery\u201d option by providing courier, tracking number, email, photo of parcel content and packaging \u2013 that\u2019s it! Request proof of delivery (POD) &#8211; parcel delivered but yet to receive by receiver The\u00a0tracking status stated your parcel has been delivered\u00a0but then your receiver hasn\u2019t got the parcel\u00a0on hand. Don\u2019t panic, go ahead to choose the \u201cRequest proof of delivery (POD)\u201d option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too. Parcel Lost Lost track of your parcel for more than 14 days? Report to our support team via the \u201cParcel Lost\u201d option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on. For your info, you can\u00a0submit more than 1 photo\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:- Photo of Parcel Content Photo of Parcel Packaging Photo of Item Invoice \/ Receipt Parcel Damaged No one wants to receive a\u00a0damaged parcel, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the \u201cParcel Damaged\u201d option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on. For your info, you can\u00a0submit more than 1 photo\u00a0for each section include parcel content, parcel packaging and invoice. Here\u2019re the examples for each section:- Photo of Parcel Content Photo of Parcel Packaging (Before Collection) Photo of Parcel Packaging (After Delivery) Photo of Damaged Item Photo of Item Invoice \/ Receipt No Status Update After Parcel Collected \/ Dropped off If your shipments have been pickup\/dropped off, but there\u2019s no update on the tracking page. Kindly submit this with the detail needed as well as a photo of your shipments. Missing Content (Incomplete items received) Received\/delivered your parcel, but some of the content happened to be missing out? No worries, we\u2019ll assist you with this. Kindly provide everything we mentioned in the section and most importantly, the photo of missing content must be attached to the inquiry. It will definitely help to shorten the checking process. Swapped Content (Wrong content received) If you\u2019re having bulk orders ongoing, especially during the sales\/peak season, and you happened to paste the wrong air waybill.. Oppss! No worries no worries, we got you covered. When the air waybill got swapped and both parcels ends up in the wrong place, just let us know via this inquiry option, so we\u2019ll see<\/p>\n","protected":false},"author":6,"featured_media":40088,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44],"tags":[247,3121,2906,2904,1799,248,63,3120,65,3116,3117,2971,3118,3119,92],"class_list":["post-33611","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","tag-contact-form","tag-contact-us","tag-customer-care","tag-customer-experience","tag-customer-service","tag-customer-support","tag-delivery-made-easy","tag-easyparcel-contact","tag-easyparcel-sg","tag-enquiries","tag-enquiry","tag-help-center","tag-inquire","tag-questions","tag-singapore"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.1.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Easy Enquiries with Our Enhanced Support &amp; Contact Form - EasyParcel<\/title>\n<meta name=\"description\" content=\"Have questions about your parcel? 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