{"id":46467,"date":"2024-10-17T17:54:25","date_gmt":"2024-10-17T09:54:25","guid":{"rendered":"https:\/\/blog.easyparcel.com\/sg\/?p=46467"},"modified":"2026-05-22T11:13:15","modified_gmt":"2026-05-22T03:13:15","slug":"parcels-stuck-in-customs-tips-to-solve-it","status":"publish","type":"post","link":"https:\/\/blog.easyparcel.com\/sg\/parcels-stuck-in-customs-tips-to-solve-it\/","title":{"rendered":"Parcels Stuck in Customs? Tips to Solve It!"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"46467\" class=\"elementor elementor-46467\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18aa596 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no e-con e-parent\" data-id=\"18aa596\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1530351 elementor-widget elementor-widget-text-editor\" data-id=\"1530351\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"Xv7Odz4EToTZBjxF2eyuMyZnsmb\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-IH9qdmKP4oOnq8xU6dTuhiLBsCb\">When your shipment <em>kena<\/em> stuck at customs, it can really mess up your customer\u2019s experience and even cost you in lost revenue. It\u2019s frustrating when goods, whether coming in or going out, get delayed. So, what should you do when your shipment is held up at customs?<\/div><div class=\"ace-line ace-line old-record-id-OIVWdnauyoQv7VxvayQuYgk8sAe\">\u00a0<\/div><div class=\"ace-line ace-line old-record-id-Rar8daB4xo3XA7xustIuV3G8sAg\">In this blog, we&#8217;ll share some tips to figure out what\u2019s happening with your shipment, how to get it moving again, and how <strong>EasyParcel<\/strong> can make the customs process easier for businesses.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-851a988 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"851a988\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h2&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;no_headings_message&quot;:&quot;No headings were found on this page.&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTable of Contents\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__851a988\" aria-expanded=\"true\" aria-label=\"Open table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__851a988\" aria-expanded=\"true\" aria-label=\"Close table of contents\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__851a988\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6452a02 elementor-widget elementor-widget-heading\" data-id=\"6452a02\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Tips to Solve Parcels Stuck In Customs Problem<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d62449 elementor-widget elementor-widget-heading\" data-id=\"2d62449\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Contact Your 3PL or Shipper  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe95b5 elementor-widget elementor-widget-image\" data-id=\"ebe95b5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2024\/10\/custom-contact.webp\" class=\"attachment-full size-full wp-image-46473\" alt=\"custom-contact\" srcset=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2024\/10\/custom-contact.webp 1000w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2024\/10\/custom-contact-300x300.webp 300w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2024\/10\/custom-contact-150x150.webp 150w, https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2024\/10\/custom-contact-768x768.webp 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f4a495 elementor-widget elementor-widget-text-editor\" data-id=\"3f4a495\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>First, reach out to whoever shipped your goods. The shipper often will only deal directly with the seller, so contact the seller to find out if anything is missing, like the right paperwork. Make sure they also provide you with a tracking number to check the status of your package.<\/p><p>The easiest way to track your package is via <strong><a href=\"https:\/\/easyparcel.com\/sg\/easytrack\/\" target=\"_blank\" rel=\"noopener\">EasyTrack<\/a><\/strong>. The shipper is usually the first point of contact when you think your shipment is stuck at customs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da1f44f elementor-widget elementor-widget-heading\" data-id=\"da1f44f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Get in Touch with Your Courier  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2349b elementor-widget elementor-widget-text-editor\" data-id=\"7b2349b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"Xv7Odz4EToTZBjxF2eyuMyZnsmb\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-YhDsdLt7AoCtJtxnKOYu8MMUscb\">Double-check that your shipment is really stuck at customs. But, sometimes delays happen, the courier might charge premium rates if you need to contact them by phone. Having your tracking number handy will make it easier for the carrier to assist you.<\/div><div class=\"ace-line ace-line old-record-id-SRZYdX8leoYgUNxUunXu2c3ssLe\">\u00a0<\/div><div class=\"ace-line ace-line old-record-id-MiNgdvKfooi6o9xlfqQul7k5sIb\">And, be careful when it comes to some sellers who under-declare package values to save on taxes. This can cause customs to confiscate your goods. While it might sound nice to avoid taxes, don\u2019t fall into the trap\u2014it\u2019s illegal and could cause bigger problems.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9fd1e75 elementor-widget elementor-widget-heading\" data-id=\"9fd1e75\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Check for Outstanding Taxes  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-af86db3 elementor-widget elementor-widget-text-editor\" data-id=\"af86db3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"Xv7Odz4EToTZBjxF2eyuMyZnsmb\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-Ci3rdPTvmo9qvgxCscIuTv1TsOc\">Many countries impose taxes on shipments over a certain value, and your shipment will be held until you pay those taxes. If you\u2019re using an express shipper, they\u2019ll handle the customs process for you (but might charge an admin fee). For bigger shipments, hiring a customs broker might be the way to go, as they can sort out taxes and help release your goods faster.<\/div><div class=\"ace-line ace-line old-record-id-NuWXdl2iao38UNx8gGruJpfYsde\">\u00a0<\/div><div class=\"ace-line ace-line old-record-id-Gn19dQZtnoYjLwxpZSvuGmgbsrb\">Make sure you know the tax process and pay any outstanding fees so that your shipment doesn\u2019t get sent back or destroyed!<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-087f1c9 elementor-widget elementor-widget-heading\" data-id=\"087f1c9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">4. Fix Missing or Incorrect Paperwork  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0b8b3 elementor-widget elementor-widget-text-editor\" data-id=\"dd0b8b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>One of the most common reasons for customs delays is missing or wrong paperwork. It could be as simple as a missing invoice, a <strong><a href=\"https:\/\/customs.gov.sg\/eservices\/customs-forms-and-service-links\/\" target=\"_blank\" rel=\"noopener\">customs form<\/a><\/strong> (like <a href=\"https:\/\/www.sendcloud.com\/cn22-cn23-customs-declarations\/\" target=\"_blank\" rel=\"noopener\">CN22<\/a> and CN23), or even the wrong documentation language. If you\u2019re using an express service, they can help you figure out what&#8217;s missing and how to resolve it quickly.<\/p><p>Make sure everything\u2019s to avoid customs headaches.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54a7b21 elementor-widget elementor-widget-heading\" data-id=\"54a7b21\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">5. Be Patient (Sometimes Bo Bian)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33ec248 elementor-widget elementor-widget-video\" data-id=\"33ec248\" data-element_type=\"widget\" data-settings=\"{&quot;video_type&quot;:&quot;hosted&quot;,&quot;loop&quot;:&quot;yes&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-hosted-video elementor-wrapper elementor-open-inline\">\n\t\t\t\t\t<video class=\"elementor-video\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2024\/10\/SnapTik_App_7324499646858972421-HD.mp4\" loop=\"\" controls=\"\" preload=\"metadata\" controlsList=\"nodownload\"><\/video>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7aaf0f6 elementor-widget elementor-widget-text-editor\" data-id=\"7aaf0f6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Video Credit to <a href=\"https:\/\/www.tiktok.com\/@barnies_world\" target=\"_blank\" rel=\"noopener\">@barnies_world<\/a><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89dc59c elementor-widget elementor-widget-text-editor\" data-id=\"89dc59c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you went with a slower shipping option like airmail, then customs delays can be a waiting game. Sometimes, random checks are done to verify the package\u2019s content and declared value. Not much you can do here, except wait and hope for the best.<\/p><p>If your shipment is through the postal system, delays are even more common, and tracking info might not always be accurate. But no worries, your package will eventually clear customs. Just be ready to pay any taxes when they come knocking!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-637b3d0 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"637b3d0\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79987b0 elementor-widget elementor-widget-heading\" data-id=\"79987b0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How EasyParcel Can Help  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbe6b36 elementor-widget elementor-widget-image\" data-id=\"dbe6b36\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"406\" src=\"https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2024\/10\/easyparcel-contact-customer-service.gif\" class=\"attachment-full size-full wp-image-46471\" alt=\"easyparcel-contact-customer-service\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf30e21 elementor-widget elementor-widget-text-editor\" data-id=\"cf30e21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div data-page-id=\"Xv7Odz4EToTZBjxF2eyuMyZnsmb\" data-lark-html-role=\"root\" data-docx-has-block-data=\"false\"><div class=\"ace-line ace-line old-record-id-JAATdjdHBonz0dxiI9MuXYBJsWf\">Using a platform like <a href=\"https:\/\/easyparcel.com\/sg\/\" target=\"_blank\" rel=\"noopener\"><strong>EasyParcel<\/strong><\/a> can help you to minimize these customs headaches. We and our courier partners will make sure all your paperwork is sorted out and your orders get delivered on time. No more scratching your head over customs delays!<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-572898a elementor-align-center primary-filled-md elementor-widget elementor-widget-button\" data-id=\"572898a\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/p3x.cc\/Tjyl2f\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Sign Up For Free<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55962a2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"55962a2\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0869c16 elementor-widget elementor-widget-heading\" data-id=\"0869c16\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Question (FAQs) <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-930f549 elementor-widget elementor-widget-html\" data-id=\"930f549\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"faq-container\">\r\n    <div class=\"faq-item\">\r\n        <div class=\"faq-question\">\r\n            <span>How do you know if your parcel is stuck at customs?\r\n<\/span>\r\n            <div class=\"faq-toggle\"><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n          Contact<a href=\"https:\/\/app.easyparcel.com\/support\/contact-us\/\"> EasyParcel Customer Service Team<\/a> and give them your tracking number. They'll be able to check and help speed things up. \r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n        <div class=\"faq-question\">\r\n            <span>Why do parcels get stuck at customs? <\/span>\r\n            <div class=\"faq-toggle\"><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n            It could be because of incorrect paperwork, unpaid taxes, or even <a href=\"https:\/\/easyparcel.com\/sg\/prohibited\/\">prohibited items<\/a> in your shipment. \r\n        <\/div>\r\n    <\/div>\r\n    <div class=\"faq-item\">\r\n        <div class=\"faq-question\">\r\n            <span>What does 'custom cleared' mean? <\/span>\r\n            <div class=\"faq-toggle\"><\/div>\r\n        <\/div>\r\n        <div class=\"faq-answer\">\r\n            It means your parcels has passed customs and is on its way to you.\r\n        <\/div>\r\n    <\/div>\r\n<\/div>\r\n\r\n<script>\r\ndocument.addEventListener('DOMContentLoaded', function() {\r\n    const faqQuestions = document.querySelectorAll('.faq-question');\r\n\r\n    faqQuestions.forEach(question => {\r\n        question.addEventListener('click', function () {\r\n            const faqItem = this.parentElement;\r\n            const answer = this.nextElementSibling;\r\n\r\n            document.querySelectorAll('.faq-item').forEach(item => {\r\n                if (item !== faqItem) {\r\n                    item.classList.remove('active');\r\n                    item.querySelector('.faq-answer').classList.remove('active');\r\n                }\r\n            });\r\n\r\n            faqItem.classList.toggle('active');\r\n            answer.classList.toggle('active');\r\n        });\r\n    });\r\n});\r\n<\/script>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"How do you know if your parcel is stuck at customs?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Contact EasyParcel Customer Service Team and give them your tracking number. They'll be able to check and help speed things up.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Why do parcels get stuck at customs?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"It could be because of incorrect paperwork, unpaid taxes, or even prohibited items in your shipment.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"What does 'custom cleared' mean?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"It means your parcels has passed customs and is on its way to you.\"\r\n      }\r\n    }\r\n  ]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>When your shipment kena stuck at customs, it can really mess up your customer\u2019s experience and even cost you in lost revenue. It\u2019s frustrating when goods, whether coming in or going out, get delayed. So, what should you do when your shipment is held up at customs?\u00a0In this blog, we&#8217;ll share some tips to figure out what\u2019s happening with your shipment, how to get it moving again, and how EasyParcel can make the customs process easier for businesses. Table of Contents Tips to Solve Parcels Stuck In Customs Problem 1. Contact Your 3PL or Shipper First, reach out to whoever shipped your goods. The shipper often will only deal directly with the seller, so contact the seller to find out if anything is missing, like the right paperwork. Make sure they also provide you with a tracking number to check the status of your package. The easiest way to track your package is via EasyTrack. The shipper is usually the first point of contact when you think your shipment is stuck at customs. 2. Get in Touch with Your Courier Double-check that your shipment is really stuck at customs. But, sometimes delays happen, the courier might charge premium rates if you need to contact them by phone. Having your tracking number handy will make it easier for the carrier to assist you.\u00a0And, be careful when it comes to some sellers who under-declare package values to save on taxes. This can cause customs to confiscate your goods. While it might sound nice to avoid taxes, don\u2019t fall into the trap\u2014it\u2019s illegal and could cause bigger problems. 3. Check for Outstanding Taxes Many countries impose taxes on shipments over a certain value, and your shipment will be held until you pay those taxes. If you\u2019re using an express shipper, they\u2019ll handle the customs process for you (but might charge an admin fee). For bigger shipments, hiring a customs broker might be the way to go, as they can sort out taxes and help release your goods faster.\u00a0Make sure you know the tax process and pay any outstanding fees so that your shipment doesn\u2019t get sent back or destroyed! 4. Fix Missing or Incorrect Paperwork One of the most common reasons for customs delays is missing or wrong paperwork. It could be as simple as a missing invoice, a customs form (like CN22 and CN23), or even the wrong documentation language. If you\u2019re using an express service, they can help you figure out what&#8217;s missing and how to resolve it quickly. Make sure everything\u2019s to avoid customs headaches. 5. Be Patient (Sometimes Bo Bian) https:\/\/ep-website-media.s3.ap-southeast-1.amazonaws.com\/sg\/wp-content\/uploads\/2024\/10\/SnapTik_App_7324499646858972421-HD.mp4 Video Credit to @barnies_world If you went with a slower shipping option like airmail, then customs delays can be a waiting game. Sometimes, random checks are done to verify the package\u2019s content and declared value. Not much you can do here, except wait and hope for the best. If your shipment is through the postal system, delays are even more common, and tracking info might not always be accurate. But no worries, your package will eventually clear customs. Just be ready to pay any taxes when they come knocking! How EasyParcel Can Help Using a platform like EasyParcel can help you to minimize these customs headaches. We and our courier partners will make sure all your paperwork is sorted out and your orders get delivered on time. No more scratching your head over customs delays! Sign Up For Free Frequently Asked Question (FAQs) How do you know if your parcel is stuck at customs? Contact EasyParcel Customer Service Team and give them your tracking number. They&#8217;ll be able to check and help speed things up. Why do parcels get stuck at customs? It could be because of incorrect paperwork, unpaid taxes, or even prohibited items in your shipment. What does &#8216;custom cleared&#8217; mean? It means your parcels has passed customs and is on its way to you.<\/p>\n","protected":false},"author":6,"featured_media":46468,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[67],"tags":[287,596,3680,3988,3045,3984,3987,3675,595,3985,3682,3986,593,504,594],"class_list":["post-46467","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shipping-tips-and-solutions","tag-custom","tag-custom-block","tag-custom-duty","tag-customs-charges","tag-customs-clearance","tag-customs-declaration","tag-customs-tariff","tag-delivered-duty-paid","tag-how-to-solve-parcel-stuck-in-transit","tag-import-duty","tag-import-tariffs","tag-importation","tag-parcel-stuck","tag-parcel-stuck-in-transit","tag-tips-to-solve"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v26.1.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Parcels Stuck in Customs? 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