Singapore
Thailand
Indonesia
Are you waiting for reviews like waiting for durian season? Like you already added your products, packed the orders, sent them out fast… but still no reviews from customers? Don’t worry lah! Many sellers go through the same thing.
But here’s the good news: getting reviews is actually quite easy — and no need to beg anyone! Just follow these 10 easy tips to increase your product reviews.
Contents
Why Customer Reviews Are Important?
Source: Pinterest
✅ People read reviews before they buy
✅ Good reviews = more orders
✅ Reviews help your shop appear on Google or Shopee search
✅ Reviews give you feedback to improve
10 Easy Ways to Increase Customer Reviews
1. Send a Thank-You Message After Delivery
After the item is delivered, send a short message through WhatsApp, email, SMS or giving the thank you card like:
“Hi! Hope your parcel arrived safely😊Can you help leave a short review? Thank you!”
✅ Bonus tip: Add a direct link to the review page.
2. Include a Review Card Inside the Parcel
Source: Pinterest
Put a cute “Thank You” note or card in the box with a QR code or short link to leave a review.
✅ Make the card simple but attractive, cute, and easy to understand.
3. Give a Small Reward
Source: Pinterest
Offer a little something in return for a review, like:
- A discount voucher with code
- Free shipping on the next order
- Entry into a lucky draw
✅ Make sure to ask for honest reviews, not fake ones!
4. Use WhatsApp or SMS to Remind Customers
Source: Pinterest
Send a short reminder after 3–5 days. Example:
“Hi lovely customer! Hope you’re happy with your order🥰 Mind leaving us a quick review? Tq so much!”
✅ Keep it casual and friendly!
5. Make It Super Easy to Leave a Review
Source: Pinterest
Don’t make customers fill in long forms. Use direct links or Google Forms.
✅ Less steps = more reviews!
6. Ask for Photo or Video Reviews
Source: Pinterest
Encourage customers to show how they use your product and post it online or google.
“Snap a photo with your item and tag your online shop.”
✅ Real photos can build trust and attract with new customers.
7. Run a “Review & Win” Campaign
Source: Pinterest
Do a monthly giveaway:
“Leave a review and win a RM20 voucher! One winner every month!”
✅ More fun = more reviews!
8. Reply to Every Review (Even the Bad Ones)
Source: Pinterest
Say thank you when people give feedback. For bad reviews, reply kindly and offer to help.
✅ Shows that you care and want to improve.
9. Share Reviews on Social Media
Source: Pinterest
Post your happy and good reviews on Instagram, Facebook, or TikTok Stories to show how much your customers love your product and service!
✅ It can inspire more people to leave reviews too.
10. Give VIP Feel
Source: Pinterest
“Your feedback means a lot to us. It helps our small business grow!”
✅ Kind words = more love back!
Getting reviews isn’t that hard and stressful — just ask nicely, make it easy, and reward a bit. Malaysian customers are super sporting!
Using EasyParcel makes your customer even more happy, and delivery is fast as a rocket.
Try these tips and watch reviews to improve your business!
FAQ
1. Why are reviews important?
They build trust and help more people buy your product.
2. When to ask for a review?
2–5 days after the customer gets the item.
3. Can I give rewards?
Yes! Give a discount, voucher, or lucky draw — but ask for honest reviews.
4. What if I get a bad review?
Say sorry, thank them, and try to fix the issue.
