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Receiving a parcel in damaged condition can be frustrating, whether it’s for personal use or business purposes. While couriers do their best to handle packages carefully, sometimes accidents happen during transit due to unforeseen circumstances.
The good news is that understanding the common causes, taking preventive steps, and knowing how to claim compensation can minimise the impact and protect your goods.
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4 Common Causes of Parcel Damage During Delivery
Receiving a damaged parcel can be frustrating, but understanding why it happens can help you take preventive steps. Parcels can get damaged due to factors ranging from packaging issues to transportation accidents or weather conditions. Knowing these causes helps businesses and individuals protect their items and choose the right courier services.
1. Poor or Insufficient Packaging
Parcels that are improperly packed — such as using thin boxes, weak tape, or no cushioning — are highly vulnerable to damage. Fragile items like electronics, glassware, or liquids need extra protection, such as bubble wrap, foam inserts, or even double-boxing.
Strong, secure packaging reduces the risk of breakage, dents, or spills during handling and transit.
2. Rough Handling in Transit
Even the most careful couriers sometimes cannot prevent rough handling during transportation. Parcels may be lifted, stacked, or moved on conveyor belts, which can result in scratches, dents, or broken items. High-volume periods, such as holidays or flash sales, increase the likelihood of parcels being handled quickly, raising the risk of damage.
3. Accidents During Transportation
Occasionally, parcels may be damaged due to traffic accidents, sudden stops, or vehicle issues during transit. While these incidents are rare, they are more likely to affect heavier or oversized shipments that are harder to secure.
Choosing reliable courier services and proper packaging can help minimise the impact if accidents occur.
4. Extreme Weather Conditions
Parcels exposed to rain, humidity, or extreme heat can suffer damage, particularly if they contain sensitive items like paper products, electronics, or food. Even waterproof or weather-resistant packaging may fail under prolonged or severe conditions.
Protecting parcels with proper sealing, waterproof materials, and timely shipping reduces weather-related risks.
How to Prevent Parcel Damage
Taking preventive steps can significantly reduce the risk of your parcel being damaged during delivery. By using the right packaging, labelling items correctly, and choosing reliable courier services, you can ensure that your parcels arrive safely and securely. These practical tips help both individuals and businesses protect their goods and avoid unnecessary stress.
Use Sturdy Packaging Materials
Choose strong boxes, reinforced envelopes, and cushioning materials.
Label Fragile Items Clearly
Mark boxes as “Fragile” or “Handle with Care” so handlers know to be cautious.
Avoid Overpacking or Overloading
Heavy items in small boxes can easily crush contents.
Double-Check Sealing
Use strong tape and ensure all openings are properly closed.
Choose Reliable Courier Services
Services like DHL, J&T, or Lalamove via EasyParcel often offer extra protection and better handling standards.
What to Do If Your Parcel Is Damaged
Even with careful preparation, sometimes parcels may arrive damaged during delivery. Acting quickly and following the proper steps can help you secure compensation and minimise losses. Here’s what to do:
1. Document the Damage
Immediately take clear photos of the damaged parcel, showing both the external packaging and the contents inside. This documentation serves as crucial evidence when filing a claim and ensures that your case is processed faster. Make sure the photos clearly display the extent of the damage.
2. Report to the Courier
Contact the courier’s customer service as soon as possible and provide your tracking number along with the photos. Prompt reporting increases the chances of a smooth resolution and shows that you followed the proper procedures. Most couriers have dedicated teams for handling damaged parcel claims.
3. Submit a Claim
Most couriers offer insurance coverage or compensation for parcels damaged in transit. Submit a claim through the courier or platform you used, following their specific guidelines and timelines. Keep all supporting documents, including receipts, photos, and proof of value, to strengthen your claim.
4. Keep Packaging
Retain the original parcel packaging, boxes, and cushioning materials until the claim is resolved. Couriers may request to inspect the packaging to verify the damage. Keeping everything intact helps avoid disputes and ensures a smoother claims process.
💡Tip: Booking through platforms like EasyParcel often provides extra insurance coverage and faster support for damaged parcels. This added protection gives peace of mind, especially for valuable or fragile shipments.
How to Ship Items with EasyParcel
- Place the items in the small box.
- Wrap with bubble wrap so it doesn’t get scratched.
- If it’s a branded item, keep the original box inside.
- Seal the package with strong tape and fragile adhesive.
Check the weight with a scale- Measure the length, width and height
- Log in to your EasyParcel account.
- Enter the pickup and delivery address.
- Enter the weight and size of the package.
- Choose your courier service (J&T, DHL, Pos Laju).
- Add insurance if the item is expensive.
Parcel damage during delivery is rare but possible, and it’s not always the courier’s fault. By using strong packaging, choosing reliable services, and knowing the right steps to take, you can protect your goods and minimise stress. Remember, preparation and awareness are the best ways to ensure your parcels arrive safely and securely.
With EasyParcel, you can make delivery simple, affordable, and efficient — helping your business grow smoothly. EasyParcel welcomes you with a FREE RM10 credit for your first shipment. Sign up today and start shipping smarter with EasyParcel!
FAQ: Parcel Damaged During Delivery
1. What should I do if my parcel is slightly damaged but contents are okay?
You can still report it to the courier to ensure accountability, but a claim may not always be necessary if contents are intact.
2. Can I get a full refund for a damaged parcel?
Most couriers provide insurance coverage depending on the service type. Check your booking terms for compensation limits.
3. Does proper packaging really prevent damage?
Yes! Strong packaging, cushioning, and correct labelling significantly reduce the risk of damage during transit.
