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Shipping seems simple right? Just print, pack and send! But hey, one small shipping mistake can lead to negative reviews, refunds, or even worse… angry customers.😡
But don’t worry!We’re here to help you ship smart and stress less! Let’s break down the 5 most common shipping mistakes online sellers make and how EasyParcel helps you avoid them like a boss.💡
Contents
Mistake 1: Wrong Address = Instant Delivery Drama
Source: HoboTrashcan
You packed the item perfectly and labelled it well, but oops, the customer entered “Jalan Mawar” instead of “Jalan Mewah.”Now your parcel’s halfway across town. Or worse, lost in courier limbo.😭
❌What can go wrong:
- Parcels get returned or lost
- Wasted shipping fees
- Angry or disappointed customers
- Lower seller ratings
✅Easy fix with EasyParcel:
Let customer fill in their details directly or double check your orders before booking. EasyParcel’s system helps catch incomplete addresses with auto-formatting and validation, so you don’t have to play detective.
Pro tips: Always send a quick Whatsapp message to get your customers to double-confirm their address before shipping. If you have a lot of customer, let’s try our QuickSend.
Mistake 2: No Tracking Updates = Anxious Customers
“Hi, just checking in, is my parcel sent already”
“Hi, may I know where my parcel is?”
“Hi, still haven’t received my order.”
Sound familiar?When customers don’t receive their parcel updates, they get worried. And when they’re worried, your DMs start looking like a call center.😆
❌Why this matters:
- Loss of customer trusts
- More manual work for you
✅Easy fix with EasyParcel:
EasyParcel auto generates tracking numbers and sends real-time delivery updates to your buyers. They will get a friendly notification when their parcel is picked up, out for delivery, or delivered. It’s like magic🪄but powered by tech.
If they are still nervous about where their parcels are, they can track through our EasyTrack.
Mistake 3: Bad Packaging = Broken Hearts for Your Customers (And Items)
We feel it too! If you’re trying to save on materials but just using a thin paper bag to pack your parcel.😬Whether it’s a crushed parcel or a soggy box from the rain. You need to knoe that bad packaging can lead to bad reviews from your customers and ruin your business operation.
❌What can go wrong:
- Damaged goods
- Return requests
- Refunds
- Negative customer testimonials
- Poor business reputation and review
✅Easy fix with EasyParcel Tips:
Use sturdy boxes, bubble wrap, foam peanuts, or even double-boxing for fragile items. Tape all seams, and don’t forget “fragile” stickers for extra protection. EasyParcel has helpful guides one how to pack like a pro! Good packaging shows customers you care about their parcel and keeps your brand looking 10/10.
If you’re lacking packaging materials and don’t know where to find it, you can visit our EasyParcel Shop to store your packaging materials.
Mistake 4: Overpaying for Shipping = Money Down the Drain
Source: MoneyOwl
Let’s be real, courier prices are no jokes.🤣Why pay RM12 for a parcel that could’ve cost RM6 with EasyParcel? That’s money you could’ve used for bubble teaor restocking hot items.
❌The issues if you’re overpaid:
- You reduce your profit margin on every order
- Feels like you’re working double for half income
✅Easy fix with EasyParcel:
EasyParcel lets you book more than 60 couriers like J&T, Pos Laju, Ninja Van, DHL, and more at discount rates! No hidden fees, no waiting in line and can control your shipping budget. Just book online and enjoy more in your pocket.
Bonus Tips: You can top up your credits to get promotion rates and upload your order in bulk and save even more time and money!
Mistake 5: No Comparing Couriers = Missed Opportunities
Imagine paying more for a 3 day delivery with higher shipping rates when another courier could’ve done it in 1 day or even less with cheaper rates. Nightmare right?🤡Not all couriers are equal and not all work best for every parcel!
❌What this means:
- Customers spend longer than expected time to wait for their parcels
- You might be spending more shipping fees for less benefits that you should get
- Missed chances to impress customers with fast delivery
- Rise of negative business reviews
✅Easy fix with EasyParcel:
Use EasyParcel’s built-in courier comparison tools to view delivery times, costs, and coverage in one glance. Whether your customer’s in Penang, Sabah or Singapore, you’ll know exactly which courier can bring the most benefits for you to choose.🎯
Let's Be A Shipping Master
So, why make your life harder? Shipping doesn’t have to be a headache. Come get your FREE RM10 coupon here with your Free EasyParcel account setup, we’re here to help online sellers like YOU win the shipping game.🏆
Double check those addresses, level up your packaging game, and start comparing couriers like a pro. Your customers will love you for it and your wallet will too.💖
