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Like any other eCommerce seller, you’re super excited to pick, pack, and get the parcel to go on the road with delivery heroes. After all, you just can’t wait to receive a 5-star review from your customers. So, you track the order from time to time, and out of the sudden you find out that your order went undelivered!
It’s a fact that the volume of returns as a proportion of goods delivered can be staggering. This can be a major headache for your business whereby you need to resend at extra cost while you fail to create an impression with the customer. However, this doesn’t have to be the case when you use Pgeon point as your receiver’s alternative address – and it’s FREE!
The Common Causes Of Undelivered Orders
There are various reasons for your orders to be marked as undelivered. If you want to reduce your return parcels, you have to pay attention to these factors at any cost. Otherwise, you stand a greater chance of losing out on your business. Check out the top 2 reasons for undelivered orders below:-
Incorrect Address
If you or your customers have submitted an incorrect address for courier booking, it can lead to undelivered parcels. This way the delivery hero will not be able to locate the right delivery address of the customer and mark the order as undelivered.
Customer Not Reachable
One of the major issues here is your customer is not reachable. They might not a home person to wait the whole day long to receive the parcel themselves. This can make your orders go undelivered. And, if both 2 times delivery attempts failed, then the parcel will be returned to you.
Use Pgeon Point As Alternative Address
To Reduce Parcel Return
Once you understand why some of your orders have been marked undelivered, you can work towards reducing them. To reduce your undelivered parcels, here’s:-
Why Use Pgeon Point As Your Receiver’s Alternative Address?
- Longer operation hours allow your receiver to pick up anytime, even during weekend.
- 4000+ Pgeon points across Malaysia, there is definitely a point near to your receiver.
- Get your time saved by choosing your neighbourhood retail stores, such as myNEWS, 99SpeedMart and so on as the collection point.
- SMS notification upon parcel arrived at the Pgeon point.
- Pgeon point can be selected directly during booking without manual key in needed.
- Free of charge for Pgeon shipments that booked via EasyParcel.
How To Book For Pgeon Point As Alternative Receiver’s Address?
Step 1: Book for Pgeon Delivery or Pgeon Paperless service.
Step 2: At the receiver’s details tab, choose “Pick Up @ Point”.
Step 3: Select Pgeon point that is available to your receiver from the drop-down list.
