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Last week, we had an online seller who just started her clothing brand, asked us,
“Which courier service is the best in Malaysia to use for her online business, as she has customers based in Malaysia and internationally?”
As a courier comparison platform, we understand that with over 60+ courier choices (domestic & international), it’s quite confusing and may take up some time to compare them yourself. Especially in today’s rapid growth – which courier stands true to time that you should book and why?
Thus, in this blog, we’re going to compare the best courier services in Malaysia in 2024 so you don’t have to.
But first..
Contents
How we compare best courier services in Malaysia?
Every courier has their own specialty and unique services that they offer. Here, we compare the best courier services based on:
- pick up, drop off and COD service availability.
- 5-star rating system given by EasyParcel’s users.
- how fast the courier service takes to deliver your parcel after collection.
- the number of parcel required for a free pick up,
- the time frame for same day pick up,
- the maximum parcel insurance offered by the courier for lost and damaged parcels while in transit and more.
- the rate offered for EasyParcel users for all membership tiers.
Now, without further ado, here are the top 10 best courier services in Malaysia so far in 2024.
Lalamove
Founded in Hong Kong in 2013, Lalamove is a delivery and logistics company that operates primarily in Asia and parts of Latin America. Currently, Lalamove operates in 11 cities across Southeast Asia and Latin America, including Hong Kong, Singapore, Bangkok, Taipei, São Paulo, Rio de Janeiro and Mexico City.
How Lalamove stands out from its competitors:
Lalamove stands out from other on-demand delivery platforms in several key ways:
- Lalamove offers door-to-door delivery for all type of fleet from motorbike to van orders.
- They provide customizable delivery options beyond fixed package prices, allowing users to pay only for what they need
- The multi-stop feature helps customers optimize routes and save time and money on deliveries.
- Lalamove drivers keep 84% of each order value, taking the least commission compared to competitors.
- Drivers are able earn extra income by working extra in their free time.
- Lalamove has a wide range of vehicle options including motorbikes, cars, MPVs, vans and lorries to cater to different delivery needs.
- Lalamove’s system calculates the distance between the pick-up and drop-off points in real-time based on the current route conditions, which can vary due to traffic and other factors.
- The API they use allows clients to retrieve detailed distance information for each delivery. It enables businesses to verify the distance calculations used for pricing and logistics independently.
Lalamove in EasyParcel
It’s very clear that Lalamove is one of the best courier services out there. With all the meticulous features they set out, no wonder the customers at EasyParcel rate them 5 stars out of 5 stars! They ease up the demand to deliver perishable items, important last-minute documents, urgent items and at whatever size of the parcel due to the variety of fleet they offer. And the delivery timeline of from 55 minutes? One of the best same-day delivery options out there and enough to make customers love them to bits.
Flash Express
Flash Express was founded in 2017 by Komsan SaeLee and Di Weijie. Since its founding in 2017, the company which is based in Bangkok, Thailand, has rapidly expanded its services across Southeast Asia, including Malaysia.
From a startup in 2018 to now a major logistics player in Southeast Asia in a span of just a few years, Flash Express has proved that they are not one to be missed out on.
How Flash Express stands out from its competitors:
Flash Express has introduced several innovations to the logistics sector, including
- iData Technology: A handheld device integrated into the company’s main system, iData facilitates transportation and logistics operations, enhancing real-time data management and operational efficiency.
- 365 Days Delivery and Nationwide Coverage: Flash Express offers year-round delivery services with a 95% coverage rate across the country, catering to the demands of e-commerce platforms and customers alike.
- and many more.
Flash Express in EasyParcel
Their service has proved how amazing they are. Offering free pick up with only 1 minimum requirement and at affordable rate, no wonder their service has been rated at 4.98 stars out of 5 stars. Flash Express also offer COD to help businesses who want to increase customer loyalty by providing this type of delivery.
Teleport
Teleport was founded in 2018 as AirAsia’s logistics venture, and since then has grown to become the region’s leading integrated logistic solutions provider. Teleport services include Teleport solutions for e-Commerce, Teleport air cargo for forwarders and Teleport next day for small business.
How Teleport stands out from its competitors
- Recognized for their unique integrated model that covers 80% of Southeast Asia, with extended connectivity with Asia Pacific.
- Utilize 3 narrow body A321 Freighters
- Able to teleport all types of cargo including skidded & volumetric cargo, ecommerce parcels, 9 classes of Dangerous Goods and special cargo.
Teleport Priority in EasyParcel
To cater the next-day delivery, Teleport Priority joins in among other services in Teleport to serve all ecommerce or even a casual sender in our community. And the results? Rated at 4.98 stars out of 5 stars! It doesn’t come as a surprise since Teleport Priority actually prioritize to deliver parcels on the next day! Plus, with no minimum requirement for free parcel pick up and at affordable rate, it’d be a crime if Teleport were not included in this list!
City-Link Express
City-Link Express founded in 1979 by Dato David Tan is a leading courier and logistics company in Malaysia. Starting with just two offices in Petaling Jaya, Malaysia and Singapore, the company has now grown to more than 100 outlets in Malaysia and the region, including joint ventures in ASEAN countries like Indonesia, Philippines, Myanmar, Vietnam, as well as Taiwan, Hong Kong and Korea.
How City-Link Express stands out from its competitors
Since their reign, City-Link Express has
- Introduced barcode technology on airway bills to track and trace shipments.
- Developed an internet-enabled courier system called Gemsoft.
- Awarded the Top 3 Best Courier Service in Malaysia at the MCMC Star Ratings Award in 2022.
- Received the Number 1 Delivery Excellence Award from the Malaysian Communications and Multimedia Commission (MCMC) in 2019.
City-Link Express in EasyParcel
Well, City-Link Express has proved why they received an award for the top 3 best courier service in Malaysia! With no minimum requirement and delivers within 3 working days, they also receive 4.88 stars out of 5 stars by our customers. And the rate? As affordable as it can be. This is why, despite many courier companies born these days, their courier service remains predominant.
J&T Express
Established in August 2015, J&T Express is a prominent logistics and courier service provider that specializes in express delivery and international shipping, tailored for businesses and individual customers alike.
J&T Express has rapidly expanded its operations across 13 countries, including Malaysia, Indonesia, Vietnam, and the Philippines, among others. Today, J&T Express is a respectable and notable courier service among the top ones.
How J&T Express stands out from its competitors:
To be a household name, J&T Express focuses on:
- Providing fast and efficient delivery options, ensuring that packages reach their destinations promptly.
- Developed a robust network that facilitates cross-border shipping, catering to various regions including Asia, Europe, and the Americas.
- Supports e-commerce businesses by offering integrated logistics solutions, making it easier for online retailers to manage their shipping needs.
- Employs advanced technology for package tracking, allowing customers to monitor their shipments in real-time via mobile app, providing users with up-to-date information on their delivery status.
J&T Express in EasyParcel
With a whooping 5 stars out of 5 stars rated by our EasyParcel’s users, J&T Express has proved why they’re a household name in Malaysia. At an affordable rate, with service options include free pick up, drop off and Cash On Delivery, it is safe to say, J&T will continue to be among the best courier services in a long time.
DHL eCommerce
Founded in 1969 by Adrian Dalsey, Larry Hillblom, and Robert Lynn, DHL eCommerce began as a courier service that transported customs documents between San Francisco and Honolulu. Since then, DHL has expanded their wings internationally including Malaysia. In 1975, DHL Express Malaysia Sdn. Bhd. was born, making it one of the earliest international air express companies to operate in Malaysia.
How DHL eCommerce stands out from its competitors:
Here are some notable work DHL eCommerce has done by far
- Provides comprehensive service coverage, including time-definite services such as DHL Express Worldwide, DHL Express 9:00, 10:30, and 12:00, as well as same-day services like DHL Jetline and DHL Same Day.
- Offers a range of industry solutions, including Break-Bulk Express, Collect Return, Medical Express, and Go Green.
- Made significant investments in sustainable practices, including the use of electric vehicles and cleaner transportation methods.
- Received numerous accolades for its workplace culture, including certifications as a Top Employer in Asia Pacific for the ninth consecutive year.
- Won over 50 HR awards in Asia Pacific for creating a positive and happy work environment.
DHL eCommerce in EasyParcel
Another deserving 4.99 stars out of 5 stars rating! We can’t argue that DHL eCommerce deserves to be in the top 10 best courier services. As you can see, they also offers full package of service options such as free pick up, drop off and COD availability. Guess it’s safe to say, DHL eCommerce has also marked their name as one of the best for a long time.
Pos Laju
Who haven’t heard of Pos Laju, right? This express delivery was the arm of Pos Malaysia and officially launched in 1985. But Pos Malaysia? Well this postal services begins its origin as old as good tales in 1800s in the Straits Settlements. The service then expanded throughout Malaya and was nationalized after Malaysia’s independence in 1957. It is safe to say, Pos Laju was the express delivery that started it all in Malaysia.
How Pos Laju stands out from its competitors
Aside from being the grandfather of the courier service, Pos laju also;
- Operates over 1,000 touchpoints, including branches, authorized agents, kiosks, and drop boxes, increasing accessibility for customers across Malaysia.
- Diversified its offerings to include express parcel delivery, logistics, freight forwarding, and e-commerce solutions
- Adapted quickly to the increased demand, ensuring timely deliveries and maintaining customer satisfaction during the COVID-19 pandemic.
- Exploring eco-friendly practices, such as reducing packaging waste and optimizing delivery routes to minimize its carbon footprint.
Pos Laju in EasyParcel
With 3.91 stars rating, no minimum requirement for free parcel pick up plus a drop off service for customers, it’s proof that Pos Laju will be here for as long as they’ve started! Not to forget, they also offer an affordable rate every time!
Aramex
Founded in 1982 by Fadi Ghandour and Bill Kingson, Aramex is a prominent Emirati multinational logistics and courier company headquartered in Dubai, United Arab Emirates.
On top of that, Aramex is recognized as the first Arab-based company to be listed on the NASDAQ stock exchange. The company specializes in logistics, package delivery, and freight forwarding services, catering to a global clientele.
How Aramex stands out from its competitors
- Fast and reliable shipping solutions for both domestic and international deliveries.
- Comprehensive freight forwarding options that include air, sea, and land transportation.
- Tailored logistics services for online retailers, ensuring smooth order fulfillment and delivery.
- Recently, Aramex has made strides in technology by successfully testing drone and robotic delivery services in the UAE, showcasing its commitment to innovation in logistics.
Aramex at EasyParcel
With an amazing rating of 4.87 stars by EasyParcel users, we say Aramex is one of the best courier services in 2024. At EasyParcel, Aramex offers international delivery with free pick up for even just one parcel. And at affordable rate, it’s no wonder, customers are raving about them.
FedEx
FedEx Corporation is an American multinational conglomerate holding company based in Memphis, Tennessee. FedEx is best known for its air delivery service, FedEx Express, which was one of the first major courier service to offer overnight delivery. Following the rapid growth, FedEx then expanded its services to Malaysia in 1989.
How FedEx stands out from its competitors
- Expanded its fleet and services in 2000s, becoming the first airline in Malaysia, apart from the national carrier, to operate its own aircraft. The company also introduced various digital tools and applications to streamline shipping processes.
- Introduces electric vehicles into its fleet as part of its goal to achieve carbon-neutral operations by 2040. This reflects the company’s dedication to reducing its environmental footprint while continuing to support local communities.
- Community Engagement Initiatives: In celebration of its 30th anniversary in Malaysia, FedEx delivered exclusive packages to customers, which included sustainable gifts that reflect the company’s values. This initiative not only strengthened customer relationships but also highlighted FedEx’s commitment to social responsibility.
- Investment in Infrastructure: FedEx has invested in state-of-the-art facilities and a robust logistics network across Malaysia, including a fleet of over 250 air and land delivery vehicles. This infrastructure supports efficient service delivery and meets the growing demands of the market.
FedEx in EasyParcel
Recognized and loved by EasyParcel customers with 5 stars out of 5 stars! With no minimum requirement and offer free pick up from doorstep for international delivery, it’s a no-brainer why FedEx is one of the leading courier in Malaysia right now.
Ninja Van
Ninja Van was founded in 2014 by Lai Chang Wen, Boxian Tan, and Shaun Chong and started as a small operation using a second-hand van. Ninja Van quickly expanded and become one of the leading courier services in the industry. Today, Ninja Van leads in six key markets across Southeast Asia: Singapore, Malaysia, Indonesia, Thailand, the Philippines, and Vietnam.
How Ninja Van stands out from its competitors
- The first courier company in Singapore to provide real-time tracking updates, disrupting the traditional delivery model by using algorithms for route optimization to save fuel and ensure timely deliveries.
- Has several certifications, including:ISO 9001:2015 Quality Management System
- Awarded the CXP Best Customer Experience Awards 2020, recognizing its commitment to customer satisfaction and experience.
- Received the Best Courier Delivery of the Year Award in 2023 by PC.COM Awards,
- Leverages Google Cloud to improve operational efficiency, handle high load events efficiently, and make data-driven decisions including using Google Kubernetes Engine for rapid feature deployment and Cloud Dataproc for big data processing.
- Committed to providing transparency and clarity in its interactions with customers, outlining six customer charters for improved communication.
Ninja Van in EasyParcel
With several awards in their hands, there’s no doubt Ninja Van is loved by customers and business alike. With their parcel insurance and no minimum requirement for free parcel pick up, Ninja Van is here to claim one of the best couriers in town!
How do you choose a courier?
Now that you know these amazing couriers, you might be wondering “How do I choose a courier?” Well, the answer is; it depends on your location, the destination where your parcel is headed and the weight of your parcel.
Some couriers offer pick up and drop off at certain locations only, while others don’t, whether it’s domestic or international. Some couriers offer higher delivery rates, while others have competitive rates, depending on the size of your parcel.
Thus, to decide faster on which courier you should choose, simply use our Quote & Book page. It’s free. You can enter the postcodes of your location, destination and the parcel weight. Then click Quote & Book.
A list of suggested couriers will come out. You can straight away find the best courier for your query with just one click.
It’s really easy, isn’t it? If you want to start sending parcels with the best couriers in town, we’d love to invite you to be part of our community. Simply create an account (it’s free) plus you’ll also receive RM10 free coupon to help you get started. Create an account here.
FAQ
- Which is the best courier service to use in Malaysia?
You can choose any of the top 10 couriers listed above including Lalamove, Flash Express, Teleport, City-Link Express, J&T Express, DHL eCommerce, Pos Laju, Aramex, FedEx and Ninja Van. It all depends on where you’re sending from, the destination of your parcel and the parcel size. - Which courier service is cheaper in Malaysia?
It’s hard to point only one courier as it depends on a few factors. But one of the cheapest courier services in EasyParcel includes Flash Express, City-Link and more. - How to send parcels?
There are 7 easy steps to send a parcel that you can follow to have a successful shipment.
