Singapore
Thailand
Indonesia
We understand that you may need an immediate solution when encountering doubts in using EasyParcel service. Instead of seeking the assistance from our support team via email or live chat, we’ve gathered a list of the most common issues encountered and the steps you can take to resolve the issues.
In our efforts to provide every user a platform that can lend you a helping hand instantly, we’ve introduced the Help Centre. Tadaa!
With this new platform, you can search for 11 different categories of delivery solutions easily and enjoy a seamless booking experience with EasyParcel. This encompasses:
Category 1: Getting Started
Create/login to your account.
Category 2: Account
Setup/edit your profile details, password, address book and even switch languages.
Category 3: Book A Parcel
Create a new shipment, measure product weight/dimension and find out what’s prohibited items.
Category 4: Manage Parcel
Print and attach air waybills, and also learn more about packaging, tracking, edit/cancel parcels.
Category 5: Payment & Billing
Know more about top up packages, payment option and check/download invoice.
Category 6: Marketing Tools
Learn about Custom Tracking SMS/Email, EasyTrack Branding, AWB Branding and SMS Campaign.
Category 7: Integrate Your Store
Connect your eCommerce store with us via integration or API.
Category 8: Reward / Add On Services
Spice up your shipments with EasyReward and unique features just inside EasyParcel.
Category 9: Insurance
Extra protection for your parcel delivery, such as basic insurance and InsurePlus.
Category 10: Delivery Problems
Remind pick up, change to drop-off or rebook to a new courier via Self Service Centre.
Category 11: Frequently Asked Question (FAQ)
Find brief answers to some of the commonly asked questions.
Resolve your delivery doubts today!
