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A lost parcel can be stressful for both businesses and customers. Whether it’s a missing delivery, delayed shipment, or an item that never arrives, knowing how to track, recover, and prevent lost parcels is essential.
In this guide, we’ll cover the common reasons parcels go missing, steps to recover them, and practical tips to prevent future losses.
Contents
Common Causes of Lost Parcels
A lost parcel can happen for several reasons. One of the most common causes is an incorrect or incomplete shipping address, which can prevent couriers from delivering the item to the right location. Parcels can also go missing if labels are damaged, unclear, or illegible, making it difficult for staff to process them correctly.
Other frequent causes include mishandling during transit, such as improper stacking, dropping, or sorting errors. In some cases, theft or misdelivery can also result in a lost parcel. Understanding these causes helps both businesses and customers take proactive steps to reduce the risk of missing shipments.
Steps to Reduce The Risk of Parcels Going Missing
Step 1: Track Your Parcel Immediately
The first thing to do when a parcel is lost is to check its tracking status. Most couriers provide a tracking number that allows you to monitor the parcel’s journey. Look for any unusual delays, such as parcels stuck at a hub or returned to the sender.
Tip: Keep your tracking number handy and check updates daily. Many couriers also provide notifications via SMS or email.
Step 2: Contact the Courier
If your parcel is not moving according to tracking updates, contact the courier’s customer service. Provide your tracking number, shipping details, and any proof of payment.
Tip: Couriers often have formal processes for locating lost parcels, including internal tracking, warehouse checks, or initiating investigations.
Step 3: File a Lost Parcel Claim
Most couriers offer a lost parcel claim or compensation if the shipment cannot be found.
Tip: Keep documentation such as shipping receipts, invoices, and correspondence with the courier. If your parcel was insured, submit a claim for full or partial reimbursement.
Step 4: Communicate With the Receiver
If you’re a seller, always update your customer about the situation. Transparency builds trust, and proactive communication can reduce complaints or negative reviews.
Tip: Offer solutions like reshipping the item, partial refunds, or discounts for future orders if the parcel cannot be recovered.
How to Prevent Lost Parcels in the Future
Double-Check Addresses
Ensure all receiver details are correct and complete.
Use Clear Labels
Include full names, addresses, and contact numbers.
Secure packaging
Strong boxes and proper sealing reduce mishandling.
Use tracking and insurance
Always ship with a reliable courier like DHL, J&T, or EasyParcel, and insure valuable items.
Keep records
Maintain receipts, tracking numbers, and communication for reference.
How to Ship Items with EasyParcel
- Place the items in the small box.
- Wrap with bubble wrap so it doesn’t get scratched.
- If it’s a branded item, keep the original box inside.
- Seal the package with strong tape and fragile adhesive.
Check the weight with a scale- Measure the length, width and height
- Log in to your EasyParcel account.
- Enter the pickup and delivery address.
- Enter the weight and size of the package.
- Choose your courier service (J&T, DHL, Pos Laju).
- Add insurance if the item is expensive.
A lost parcel can be frustrating, but knowing the right steps can save time, reduce stress, and even recover the shipment. By tracking your parcel, contacting the courier, filing claims, and taking preventive measures, you can significantly reduce the chances of losing parcels in the future.
With EasyParcel, you can make delivery simple, affordable, and efficient — helping your business grow smoothly. EasyParcel welcomes you with a FREE RM10 credit for your first shipment. Sign up today and start shipping smarter with EasyParcel!
FAQ: Lost Parcel
1. What is considered a lost parcel?
A lost parcel is a shipment that never reaches its intended receiver, or its location cannot be traced through the courier’s tracking system.
2. How can I check if my parcel is lost?
First, use the tracking number to check your shipment’s status. If there’s no update for several days or the parcel is marked “delivered” but not received, it may be lost.
3. What should I do if my parcel is lost?
Contact the courier immediately with your tracking number and shipment details. Most couriers will initiate a tracing process or investigation to locate the lost parcel.
4. Can I claim a refund for a lost parcel?
Yes. Many couriers provide compensation or refunds if the parcel is confirmed lost. Keep your shipping receipt, invoice, and insurance details to support your claim.
5. How can I prevent parcels from getting lost in the future?
Ensure the receiver’s address is accurate and complete, use clear labels, secure packaging, and consider using tracking and courier insurance for valuable items.
