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A rejected parcel is extremely frustrating—especially when you’re rushing to deliver something important. Whether you’re an online seller or sending a personal item, understanding the common reasons parcels get rejected can save you time, money, and unnecessary stress.
In this guide, we’ll break down the top reasons your parcel may be rejected, explain how couriers make these decisions, and share simple tips to ensure your shipments get accepted every time.
Contents
1. Incorrect or Incomplete Shipping Address
One of the most common parcel rejected reasons is providing an incorrect or incomplete address. Couriers rely on accurate information to ensure the parcel reaches the right destination. Missing unit numbers, wrong postcodes, spelling errors, or unclear handwriting may cause your parcel to be rejected at the counter or during sorting.
How to Avoid This:
Double-check all details before shipping. Use printed shipping labels to ensure clarity and avoid manual errors.
2. Restricted or Prohibited Items
Couriers follow strict guidelines regarding what they can transport. Items such as flammable goods, chemicals, perfumes, sharp tools, power banks, and some liquids are often prohibited or require special declarations. Sending restricted items will result in immediate rejection.
How to Avoid This:
Always review your courier’s prohibited items list. If unsure, refer to EasyParcel’s guidelines or contact customer support.
3. Poor or Unsafe Packaging
If your packaging is weak, damaged, leaking, or unsafe for delivery, the courier may reject it. Fragile items without proper cushioning or parcels packed in thin or unsuitable materials often fail to meet handling standards.
How to Avoid This:
Use a sturdy box, bubble wrap, proper sealing tape, and avoid irregular shapes. Make sure items don’t move inside.
4. Oversized or Overweight Parcels
Couriers have specific weight and size limits. If your parcel exceeds these limits, it may be rejected at the drop-off point or returned during sorting.
How to Avoid This:
Measure and weigh your parcel before booking. EasyParcel displays each courier’s weight and size limitations to help you choose correctly.
5. Missing or Invalid Shipping Label
Parcels without a valid booking, missing labels, or handwritten labels will be rejected. Couriers need a scannable Air Waybill to process shipments.
How to Avoid This:
Always print and attach the label securely. Ensure the barcode is visible and not wrinkled or folded.
6. Leaking or Dangerous Items
Leaking liquids, powder-like items, or suspicious substances will cause immediate rejection. Couriers must protect their staff and other parcels from potential harm.
How to Avoid This:
Seal liquid items properly, double-bag them, or use shrink wrap. If the courier prohibits liquids, do not ship them at all.
7. Wrong Packaging Material
Using packaging materials like rice bags, supermarket bags, trash bags, or thin wrapping is not allowed. These make parcels vulnerable to tears and damage.
How to Avoid This:
Use approved packaging materials such as courier flyers, bubble mailers, or reinforced cardboard boxes.
How to Ship Items with EasyParcel
- Place the items in the small box.
- Wrap with bubble wrap so it doesn’t get scratched.
- If it’s a branded item, keep the original box inside.
- Seal the package with strong tape and fragile adhesive.
Check the weight with a scale- Measure the length, width and height
- Log in to your EasyParcel account.
- Enter the pickup and delivery address.
- Enter the weight and size of the package.
- Choose your courier service (J&T, DHL, Pos Laju).
- Add insurance if the item is expensive.
Understanding the main parcel rejected reasons can save you time, money, and frustration—especially if you’re sending items regularly or managing an online business. Most rejections happen due to simple mistakes like incomplete addresses, poor packaging, prohibited items, or missing labels. By paying attention to these details, you can ensure your shipments are accepted smoothly and delivered without delays.
With EasyParcel, you can make delivery simple, affordable, and efficient — helping your business grow smoothly. EasyParcel welcomes you with a FREE RM10 credit for your first shipment. Sign up today and start shipping smarter with EasyParcel!
FAQ: Parcel Rejected Reasons
1. Why was my parcel rejected even though I booked online?
Common reasons include incorrect addresses, prohibited items, poor packaging, or missing labels.
2. Can I resend the parcel after fixing the issue?
Yes. After correcting the problem, you can drop it off again or request a pickup.
3. Are liquids allowed for shipping?
Some couriers allow certain liquids, but others strictly prohibit them. Always check the official list first.
4. Why did the staff say my parcel is overweight?
Courier staff will re-check your parcel’s weight. If it exceeds your selected service, it may be rejected.
