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Seeing your parcel marked “Returned to Sender” is one of the most annoying feelings ever. Don’t worry, all the parcel return reasons are fixable. So, this blog is not only to bring you through the top reasons why parcels get returned but also explain how you can fix it next time.😎
Contents
1. Wrong Shipping Addresses
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A simple typo like “Jalan 2/1A” instead of “Jalan 21/1A” can cause your parcel to be returned back to you. Sometimes it’s a missing postcode or the unit number is left out completely. This may bring difficulty for the courier to find the receiver and they have to send it back to you for address update.😬
2. Unpaid Duties and Taxes or Fees
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International parcels can get stuck or returned if there are unpaid customs duties or taxes. Sometimes the receiver doesn’t know about the extra charges or refuses to pay them. Therefore, make sure all the payment are made before your courier come to pick up.💸
3. Damaged Packaging
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If your packaging is damaged, looks suspicious or leaks, the courier might not even attempt delivery. Safety comes first for them. So, your parcel will get returned. Even your courier help you to ship it, but it has a big chance to get refused by the recipient and have to send the parcel back to you again. This packaging guideline can help you to avoid this mistake.📦
4. Lack of Documentation
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Sometimes, your parcel will get returned if it does not attach with the document needed such as the consignment note and invoice. These documents act as the boarding pass and supporting documents during customs clearance especially for international shipments, so make sure you have them on your parcel. To understand more about the documentation, you can check this ultimate checklist.📄
5. Incorrect Receiver Details
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Even if the address is perfect, your courier might not be able to deliver if they can’t find the correct receiver. This may be caused by the wrong name and phone number key in during the shipment booking. Therefore, double check all the details before you checkout and pay for the shipments.🚚
How EasyParcel can Help You To Fix These Reasons
Parcel Return Reasons | Solutions | |
1 | Wrong Shipping Address | ✅ If you are using EasyParcel, we allow you to reedit your shipping address or cancel your booking before pickup. |
2 | Unpaid Duties and Taxes or Fees | ✅ We offer 2 duty payment methods for you which are prepaid by sender or postpaid by receiver. To calculate your estimated duties, you can use our duties and taxes calculator to help you. Before your calculation, you need to understand about the HS code for your parcel. To understand more about your Harmonised System (HS) code for your parcel, you can refer here. |
3 | Damaged Packaging | ✅ You can follow our packaging guidelines and purchase your packaging materials through EasyParcel Shop to ensure smooth parcel shipments. |
4 | Lack of Documentation | ✅ In EasyParcel, we provide auto generated consignment note / air waybill to save your time. What you need to do is just print it and attach it on your parcel. |
5 | Incorrect Receiver Details | ✅ EasyParcel brings a bulk upload feature for you to upload your shipment orders to help you avoid manual error when key in your receiver details one by one. You can also use our QuickSend to let your receivers fill in their details on their own. |
Now you know the parcel return reasons and how to fix it. Getting your parcel returned is not fun because it will waste your time especially during urgent shipment. If you are new to EasyParcel, let’s try EasyParcel to solve all of your headaches by signing up your FREE EasyParcel account and getting your FREE RM10 coupon. Happy shipping!🥰
FAQs
1. Why did my parcel get returned?
It might be due to wrong shipping address, unpaid duties and taxes or fees, damaged packaging, lack of documentation and incorrect recipient details.
2. Should I also attach my invoice if I want to ship my parcel to Sabah and Sarawak?
Yes, you need to attach your invoice as support documents for custom clearance in Sabah and Sarawak. To understand more about shipment to Sabah and Sarawak, you can refer here.
3. Can I track why my parcel got returned?
Yes, you can track your parcel return status including its return reasons using our EasyTrack.
