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Let’s be honest — Cash on Delivery (COD) might sound old-fashioned, but in Malaysia, it’s still a big deal.
Many online shoppers prefer paying only when their parcel arrives. It gives them a sense of trust — and for sellers, that means more completed orders, not abandoned carts.
With SPX Express, COD is not only possible but incredibly simple, especially when booked through EasyParcel. On top of that, SPX offers pickup options that make managing deliveries effortless for busy sellers.
If you’re new to SPX or want to make the most out of COD and pickup, this guide is your go-to.
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1. What Is SPX Cash on Delivery (COD)?
SPX’s Cash on Delivery (COD) service allows customers to pay in cash when their parcel arrives.
Here’s how it works in a nutshell:
You (the seller) select SPX as your courier and enable COD during booking on EasyParcel.
The courier collects payment from the customer upon delivery.
SPX transfers the collected amount back to your account after successful delivery.
That’s it — no need to chase payments, handle risky transfers, or rely solely on online transactions.
2. Why Sellers Love SPX COD
COD isn’t just a buyer-friendly feature; it’s also a conversion booster for sellers.
Here’s why:
Increases sales: Many first-time buyers only trust COD orders.
Builds credibility: Buyers feel safer paying after receiving their parcel.
Reduces cart abandonment: More completed checkouts = more revenue.
💡 Pro tip: Combine SPX COD with EasyParcel’s reward points or coupon campaigns to attract more repeat customers.
3. How to Enable SPX COD on EasyParcel
Setting up SPX COD is straightforward — just follow these steps:
Log in to your EasyParcel account.
Go to your “Book Parcel” page.
Fill in parcel details (weight, address, etc.).
Choose SPX Express from the courier list.
Tick “Cash on Delivery” (COD) and enter the order amount.
Confirm and pay for the booking as usual.
Once confirmed, your SPX rider will collect payment directly from the customer during delivery.
💬 Friendly reminder: Make sure your parcel’s value matches the COD amount you entered — this helps avoid payout delays later.
4. SPX Pickup Services: Convenience at Your Doorstep
No time to queue or drop off parcels? SPX pickup has you covered.
With just a few clicks, you can schedule a doorstep pickup and have SPX riders collect your parcels directly from your home, office, or warehouse.
Benefits of SPX Pickup via EasyParcel:
Save travel time and petrol
No need to print waybills at drop-off (SPX riders handle it)
Pickup timing that suits your schedule
Perfect for high-volume sellers who ship daily
💡 Pro tip: Combine COD + Pickup for a 100% hands-free delivery experience.
5. Prefer Drop-Off? That’s an Option Too
If you’re out and about or your area doesn’t support pickup, you can simply drop off your parcels at the nearest SPX location.
EasyParcel’s Drop-Off Point Finder helps you locate all nearby SPX outlets or hubs within seconds — just key in your postcode.
That means whether you prefer convenience (pickup) or control (drop-off), SPX gives you both.
6. How to Track COD Payments
Once your parcel is delivered, SPX will process your COD payout. You can easily:
Check payment status in your EasyParcel account
Download COD transaction reports
Track COD-related parcels in EasyTrack
Payments are typically settled within a few working days after delivery confirmation.
💡 Tip: Keep your bank details updated in EasyParcel to avoid payout delays.
7. Ensuring Safe COD Transactions
SPX takes the security of your COD funds seriously. All COD payments are recorded and verified before being released.
Here are a few seller-friendly safeguards:
Proof of delivery is always required before payout.
Each transaction is logged in your EasyParcel COD statement.
Refunds for failed deliveries are automatically credited back.
You can even raise a support ticket if you spot any discrepancy — EasyParcel’s team will investigate promptly.
8. COD + Pickup: The Smart Combo for Busy Sellers
If you’re managing multiple orders daily, combining COD and pickup is a game-changer.
Imagine this:
You schedule a pickup → SPX rider arrives → collects all parcels → handles COD → delivers → you get paid.
That’s full-cycle convenience, freeing up your time for marketing, restocking, or just grabbing a coffee instead of queuing at drop-off points.
Cash on Delivery isn’t disappearing anytime soon — and with SPX, it’s easier than ever.
By booking SPX through EasyParcel, you’re not just offering buyers more payment choices — you’re building trust, reliability, and repeat sales.
So whether you prefer pickup or drop-off, one thing’s certain: SPX + EasyParcel = a smoother, smarter delivery workflow for every seller.
FAQ
1. How long does it take to receive COD payments from SPX?
Usually within 3–5 working days after successful delivery.
2. Can I enable COD for all SPX shipments?
Yes, as long as the destination supports COD. You’ll see the option during booking.
3. Does SPX pickup cover all areas?
Most urban and suburban locations are covered. If not, drop-off is always available.
4. Can I track COD payments in EasyParcel?
Yes — go to your “Statements” tab to view all COD transactions.
5. What happens if a COD delivery fails?
If a customer refuses or misses delivery, SPX will return the parcel, and no COD payout will be made.
