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[TUTORIAL]HOW TO RESCHEDULE YOUR SHIPMENTS?

It is a frustrating experience to miss the collection after a long waiting. As EasyParcel are not a courier, we resell the courier services. We are always happy to assist if your parcel has not been picked up.

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YOU CAN RESCHEDULE YOUR COLLECTION WHEN

Missed Pickup
Out Of Home
Schedule Wrong Date

2 SIMPLE WAYS TO RESCHEDULE YOUR ORDERS

Live Chat

Missed out your parce colletion? You can now easily report to us via live chat to reschedule. Our support team would love to assist you on the line from Monday to Friday, 10am to 6pm (exclude public holiday)

Email

Shedule your shipments on a wrong date? Send us an email at [email protected] to let us know your most convenient date with the tracking number so we can update your selected courier company. And your email might reply within 24 hours.

HOW TO RESCHEDULE YOUR ORDER USING LIVE CHAT?

Step 1: Click on the pink bubble in the bottom right corner of our website.

Step 2: Fill in the information required and click on “Start Chat”. You can contact our support team for immediate response.

Sign Up For Free Now

Frequently Asked Question (FAQs)

How do I reschedule a shipment?
To reschedule a shipment, go to your EasyParcel dashboard, locate the booking you want to change, and select the reschedule option. Follow the prompts to choose a new pickup or delivery date and confirm the change.
Are there any fees for rescheduling shipments?
Fees for rescheduling a shipment depend on the courier’s policies and the timing of the request. Some couriers may charge a rescheduling fee, while others may allow changes within certain time frames without extra cost. Check the courier’s terms when making changes through EasyParcel.
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