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As a TikTok seller, you’re always looking for ways to make your customer experience smoother and more flexible. One popular payment method that can help build trust with your buyers is Cash on Delivery (COD). But if you’re fulfilling orders through your own courier, like EasyParcel, you might be wondering: Can I still offer COD?
GOOD NEWS! The answer is yes, you absolutely can! Let’s dive into how you can offer COD to your TikTok Shop customers, even if you’re using your own fleet or delivery service.
What is Cash on Delivery (COD)?
Cash on Delivery (COD) is a simple yet powerful payment method where customers pay for their orders in cash at the time of delivery. It’s a great option for shoppers who prefer not to make online payments and prefer the security of paying when they physically receive the product.
For TikTok sellers, offering COD can increase trust and drive more conversions, especially among customers who are hesitant to pay upfront. But how do you make it work if you’re using your own courier service?
Can TikTok Shop Sellers Using "Seller Own Fleet" Offer COD?
If you’re using TikTok’s logistics to fulfill your orders, you’re in luck! COD is supported on orders fulfilled through TikTok’s “Ship by TikTok” logistics service. So you can still offer your customers the COD option and keep them happy.
If you’re a TikTok Shop seller and you’re handling deliveries through your own fleet (i.e., using your own couriers), you might encounter a limitation—TikTok Shop currently does not support Cash on Delivery (COD) for orders fulfilled via the Seller Own Fleet (SOF) method. This means you won’t be able to offer COD directly through the TikTok Shop platform when using your own courier services.
But don’t worry! You can still offer COD by using EasyParcel. With EasyParcel, you can choose from several trusted courier partners that support COD, allowing you to provide your customers with more flexible payment options.
Read More > Tips for TikTok Shop Sellers: Set Up Your Seller Own Fleet (SOF)
If you’re a TikTok content creator who isn’t using TikTok Shop to sell your products, you may face the same limitation when it comes to offering COD. Since you’re managing orders and deliveries independently, TikTok doesn’t provide a native option for COD in this case either.
However, just like TikTok Shop sellers using SOF, EasyParcel has got your back! You can still offer COD to your customers by selecting a courier from EasyParcel’s network that supports this payment method. This way, you can ensure your buyers have the option to pay in cash upon delivery, increasing customer trust and improving sales.
How Does COD Work with EasyParcel?
EasyParcel makes it super easy to offer COD to your customers, thanks to partnerships with trusted couriers like Aramex, J&T Express, Janio, and Ninja Van. Here’s a quick rundown of how it works:
🌟Check out our EasyParcel COD Setup Guide.
Choose Your Courier
When you’re shipping through EasyParcel, you can select from a variety of courier partners that support COD.
Set Up COD
Select COD as the payment option when booking through EasyParcel, and specify the amount to be collected at delivery.
Ship the Order
Pack the order and ship it with the chosen courier, who will handle delivery to your customer.
Payment Collection
The customer pays in cash upon delivery, and the courier will transfer the payment to you within 1-2 business days.
Why Offer COD?
Boost Sales
COD is a convenient option that can convert hesitant shoppers into loyal customers.
Enhance Customer Satisfaction
Offering more payment options improves the shopping experience and boosts repeat business.
Important Considerations When Offering COD with EasyParcel
TikTok Shop Limitations
EasyParcel supports COD, but TikTok Shop doesn’t for Seller Own Fleet orders.
Clear Communication
Since COD is outside TikTok Shop’s system, inform customers to have cash ready upon delivery.
Courier Selection
Choose a courier that covers your customers' areas and offers reliable COD.
Get Started with COD Today!
Offering COD through EasyParcel gives your customers more payment flexibility, builds trust, and can help drive sales and repeat business. Ready to get started?
Sign up with EasyParcel today and start offering COD on your TikTok orders!
