Table of Contents
J&T Customer Service Contact Information
Singapore
J&T Express Singapore
- Location: 24 Penjuru Road, #08-02 Alog Commodity Hub Singapore 609128
- Contact Number: +65 6916 3899
EasyParcel as a Better Alternative
The Help Centre offers comprehensive self-help resources through blogs and guides to quickly resolve common issues.
Customers can access an enhanced contact form available 24/7 to submit inquiries about domestic or international shipments, as well as general questions.
This contact form supports document uploads and tracks the status of inquiries, with responses usually provided within 24 working hours (Monday to Friday, 10am to 6pm).
Live chat support is also accessible on the contact us page, offering real-time help from customer service agents.
Digital-first customer service model delivers prompt, convenient, and personalized assistance, making it a top choice for shipment support.
Other Benefits of Using EasyParcel
One Dashboard for All Couriers
Get instant quote and compare rates from 60+ couriers in one place. Just enter your parcel details once to find the best price and delivery time that fits your needs.
Extra
Parcel Protection
EasyCover is an add-on parcel protection your parcels during transit, offering coverage up to S$5,000 to safeguard against loss.
Parcel Tracking
EasyTrack lets you track up to 15 parcels at once, whether they’re from EasyParcel or other platforms.
Ecommerce Integration
Integrates with popular eCommerce platform like Shopify and WooCommerce, enabling automatic order syncing and management without the need for manual input.
Volumetric Calculator
A volumetric calculator calculates a parcel “volumetric weight” by measuring its length, width, and height. Shipping fees are based on whichever is greater—the actual weight or the volumetric weight—ensuring you pay fairly according to the parcel’s size or weight.
Delivery Notification
Automatic tracking updates sent to your customers through WhatsApp tracking, SMS tracking, and Email tracking, ensuring fast and efficient communication. This keeps your customers informed with real-time status updates and improves their overall experience.
Final Thought
EasyParcel is known for its quick, reliable, and efficient customer service available through multiple channels. You can get real-time help via live chat on the contact us page, or find answers and useful guides on the extensive Help Centre, which offers clear blog and FAQs to resolve common issues. Support is designed to be hassle-free and accessible, giving you confidence and peace of mind when shipping. With EasyParcel’s all in one platform, managing your deliveries and getting assistance is just a few clicks away, making your shipping experience smooth and dependable. This digital-first approach to support ensures fast responses and a seamless service experience that matches EasyParcel’s commitment to simplifying parcel delivery.
Frequently Asked Questions (FAQs)
Quote & Book 24/7 with EasyParcel APP
Download the EasyParcel App to track Qxpress and other courier parcels anytime, anywhere.
