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When you’re asking about your parcel status or having some questions in mind, you can reach the right team easily by using our contact form 24/7 and our support team will get back to you within 24 working hours (Monday to Friday, 10am to 6pm).
No matter you’re sender or receiver of the parcel, you can actually make use of our enhanced contact form, which separated into 3 tabs as shown below:-
Ultimate Guide To Submit & Track Your Enquiries In An Easy Way
Once you signed in to your account, and follow the tutorial below to use our contact form:
Step 1: Go to “Support” on the sidebar and click on “Contact Us”.
Step 2: Select the enquiries that you have for either domestic, international or general.
Step 3: Fill up the form, upload the required document and click on “Submit Now”.
Step 4: You can check the status with a click on the “Check Your Enquiries Update” button.
OR
Step 4: You can head over to “Support” on the sidebar and click on “Customer Support”, then you’ll be able to see your submitted enquiries under the “Message Board” tab.
Step 5: Once you click on the “View” button, you’ll be able to see the details inside and also our support team will reply to you via this message board directly within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays).
Step 6: At the same time, you can send in messages and attachments via this message board as well.
Step 7: The case will be moved to “Closed” once it has been resolved. And then, you can review your experience with a click on the “Rate button (applicable for certain enquiries only).
Step 1: Go to “Support” on the sidebar and click on “Contact Us”.
OR
Step 1: For the receiver, click “More” and then select “Contact Us” on the homepage.
Step 2: Select the “General Inquiries” and select relevant inquiries for quick assistance.
Step 3: Fill up the form, upload the required document and click on “Submit Now”.
Please be reminded that 1 submission for 1 tracking number only. For the “Customer Support” section, we’ve migrated the “Parcel Report” inside.
#Parcel Report that allows you to track the status of each parcel that you’ve reported via “Parcel Status”.
Still Thinking Which Enquiries You Should Choose? Let Us Guide You!
If your selected courier didn’t perform pick up on your scheduled date, simply go for the “parcel collection” option and inform our support team by filling up the details needed, such as courier, tracking number and so on.
Having a delivery for more than the estimated delivery duration or no tracking status updates for a while? Report to our support team via the “Parcel Delivery” option by providing courier, tracking number, email, photo of parcel content and packaging – that’s it!
The tracking status stated your parcel has been delivered but then your receiver hasn’t got the parcel on hand. Don’t panic, go ahead to choose the “Request proof of delivery (POD)” option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too.
Lost track of your parcel for more than 14 days? Report to our support team via the “Parcel Lost” option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on.
For your info, you can submit more than 1 photo for each section include parcel content, parcel packaging and invoice. Here’re the examples for each section:-
- Photo of Parcel Content
- Photo of Parcel Packaging
- Photo of Item Invoice / Receipt
No one wants to receive a damaged parcel, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the “Parcel Damaged” option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on.
For your info, you can submit more than 1 photo for each section include parcel content, parcel packaging and invoice. Here’re the examples for each section:-
- Photo of Parcel Content
- Photo of Parcel Packaging (Before Collection)
- Photo of Parcel Packaging (After Delivery)
- Photo of Damaged Item
- Photo of Item Invoice / Receipt
If your shipments have been pickup/dropped off, but there’s no update on the tracking page. Kindly submit this with the detail needed as well as a photo of your shipments.
Received/delivered your parcel, but some of the content happened to be missing out? No worries, we’ll assist you with this. Kindly provide everything we mentioned in the section and most importantly, the photo of missing content must be attached to the inquiry. It will definitely help to shorten the checking process.
If you’re having bulk orders ongoing, especially during the sales/peak season, and you happened to paste the wrong air waybill.. Oppss! No worries no worries, we got you covered. When the air waybill got swapped and both parcels ends up in the wrong place, just let us know via this inquiry option, so we’ll see what we can do for you to achieve the best solutions for you and other parties.
Having confusion about the extra charges with your shipments? Kindly approach us via this inquiries selection if there are any issues with your parcel’s weight.
None of the situations above? Select “others” and share with us the problem you’re facing.
If your selected courier didn’t perform pick up on your scheduled date, simply go for the “parcel collection” option and inform our support team by filling up the details needed, such as courier, tracking number and so on.
Having a delivery for more than the estimated delivery duration or no tracking status updates for a while? Report to our support team via the “Parcel Delivery” option by providing courier, tracking number, email, photo of parcel content and packaging – that’s it!
The tracking status stated your parcel has been delivered but then your receiver hasn’t got the parcel on hand. Don’t panic, go ahead to choose the “Request proof of delivery (POD)” option. With your provided courier and tracking number, our support team will then further investigate your case with your selected courier and request POD from the delivery station too.
Lost track of your parcel for more than 14 days? Report to our support team via the “Parcel Lost” option within the stated duration of your selected courier for basic insurance and EasyParcel InsurePlus claim by providing the courier, tracking number, photo of parcel content, photo of parcel packaging, invoice and so on.
For your info, you can submit more than 1 photo for each section include parcel content, parcel packaging and invoice. Here’re the examples for each section:-
- Photo of Parcel Content
- Photo of Parcel Packaging
- Photo of Item Invoice / Receipt
No one wants to receive a damaged parcel, but then accidents can happen during delivery. If you find there is a damage to your parcel content, please report to our support team by selecting the “Parcel Damaged” option and provide us with the courier, tracking number, photo of parcel packaging (before and after), photo of parcel content (before and after), invoice and so on.
For your info, you can submit more than 1 photo for each section include parcel content, parcel packaging and invoice. Here’re the examples for each section:-
- Photo of Parcel Content
- Photo of Parcel Packaging (Before Collection)
- Photo of Parcel Packaging (After Delivery)
- Photo of Damaged Item
- Photo of Item Invoice / Receipt
If your shipments have been pickup/dropped off, but there’s no update on the tracking page. Kindly submit this with the detail needed as well as a photo of your shipments.
Received/delivered your parcel, but some of the content happened to be missing out? No worries, we’ll assist you with this. Kindly provide everything we mentioned in the section and most importantly, the photo of missing content must be attached to the inquiry. It will definitely help to shorten the checking process.
If you’re having bulk orders ongoing, especially during the sales/peak season, and you happened to paste the wrong air waybill.. Oppss! No worries no worries, we got you covered. When the air waybill got swapped and both parcels ends up in the wrong place, just let us know via this inquiry option, so we’ll see what we can do for you to achieve the best solutions for you and other parties.
Having confusion about the extra charges with your shipments? Kindly approach us via this inquiries selection if there are any issues with your parcel’s weight.
None of the situations above? Select “others” and share with us the problem you’re facing.
If you having question about payment, you can inform our team via this “Payment Enquiry” option.
If you find there are any technical hiccups such as no air waybill was generated, credit missing and so on, you can inform our team via this “Bugs Report” option.
Having enquiries about integration, packaging, partnership as a vendor or marketing collaboration? Click on “Marketing Enquiry” to reach our marketing team for further communication.Having enquiries about integration, packaging, partnership as a vendor or marketing collaboration? Click on “Marketing Enquiry” to reach our marketing team for further communication.
New to EasyParcel? You can arrange a business consultant to reach you for further explanation about how EasyParcel works, what’s the top up package suits you the best and so on. Just go ahead and choose “Sales Enquiry”.
None of the situations above? Select “Others Enquiry/Feedback” and share with us the problem you’re facing.
