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👋 With the aim of increasing new customers for your eCommerce business, getting there can be quite a challenge. Hence, having access to a variety of flexible payment options to deliver your goods can be a boon for your business 📈.
🥁 EasyParcel is rolling out a new payment feature – Cash On Delivery (COD) alongside our courier partners, Aramex, Ninja Van , Janio and J&T Express! Let your customers pay for your product directly in cash the moment their parcel arrives 💵.
It gives a hassle-free experience for your shoppers who prefer keeping their financial information private 🔒 and builds trust towards your brand 👮.
Verify Your Account For COD 💡
💃 Now everyone can enjoy cash on delivery as a payment option! Though, do keep in mind that you’ll need to verify your account to withdraw any COD amount into your bank account.
To unlock the COD withdrawal feature, 📱 verify your identity by heading to your ‘COD Settlement‘ page to scan the QR code.
Make sure to fill up the verification process with accurate information. Once your account has been verified, you will be able to withdraw your COD amount 😉.
Cash On Delivery Details 🤲📦
| Courier | COD Charges *Whichever is higher | Courier Settlement Timeline *When users can make a withdrawal request once status is ‘To Release’ | Min-Max COD Amount |
| Aramex | SGD 2 or 3% of COD amount | 4-5 weeks | SGD2.01 – SGD1,330 |
| J&T Express | SGD 2 or 4% of COD amount | 7-14 days | SGD2.01 – SGD2,000 |
| Janio | SGD 2 or 4% of COD amount | 7-14 days | SGD2.01 – SGD1,000 |
| Ninja Van | SGD 2 or 4% of COD amount | 4-5 weeks | SGD2.01 – SGD2,000 |
The settlement period does not include public holiday and weekends.
Note: COD charges will be based on a fixed rate set by the courier company or the percentage fee of the parcel value, whichever is higher.
Steps To Enable COD Payment 💁
It’s not difficult at all! 
Follow these easy peasy steps to enable the COD delivery orders you’ve planned for your customers.
Step 1: Book a courier with Aramex, J&T Express, Janio or Ninja Van with a label that indicates ‘Cash on delivery available’.
Step 2: Fill in your sender & receiver details as per usual.
Step 3: Under the column of ‘Cash On Delivery’, select to enable COD and a drop-down will appear for you to key in the ‘COD Amount’ that you want your receiver to pay to the courier.
Step 4: Have your parcel picked up by a courier from your doorstep or drop it off at a courier branch/point.
Step 5: Upon arrival, courier rider will collect cash payment from the receiver.
Step 6: Make a withdrawal on the ‘COD Settlement’ page.
*For more info on status, scroll down our blog to refer to our FAQ.
Step 7: COD amount is released into your bank account within 5-7 working days after withdrawal request (COD charges will be deducted from the total amount directly).
COD payment option is available on the ‘Single Parcel‘ page after you’ve booked a COD courier.
Step 1: After importing your shipment orders, you’ll be directed to the ‘My Cart’ page.
Step 2: Select the orders you want for COD, then proceed to click on the ‘Bulk Edit’ feature and hit Cash On Delivery (COD) in the drop down menu.
Step 3: Enable COD and agree to the terms & conditions.
Step 4: Select your preferred COD amount method preferred that’s based on a fixed amount, or based on parcel value.
Step 5: Done! Proceed to checkout as usual.
Take Note!
COD amount that’s based on parcel value option is only applicable for bulk orders. Read on to know the definitions of parcel value and fixed amount in bulk orders
Based on parcel value: COD amount to be collected from your receiver will be based on each individual parcel’s value.
Based on fixed amount: COD amount to be collected from your receiver will be based on the fixed amount set by you across all of your selected parcels.
Things To Know About COD 💡
💃 Now everyone can enjoy cash on delivery as a payment option! Though, do keep in mind that you’ll need to verify your account to withdraw any COD amount into your bank account.
To unlock the COD withdrawal feature, 📱 verify your identity by heading to your ‘COD Settlement‘ page to scan the QR code.
Make sure to fill up the verification process with accurate information. Once your account has been verified, you will be able to withdraw your COD amount 😉.
| Status | Description |
| Pending | COD settlement enters this status when: 1. After you’ve purchased a COD parcel. *Note: You are unable to request a withdrawal for any COD amount until your chosen courier completes processing the payment to EasyParcel. |
| To Release | COD settlement enters this status when: 1. The settlement has been completed by your chosen courier.
*Note: Kindly make sure that your bank account details as provided in the ‘Bank Information’ tab has been filled accurately. |
| Withdrawn | COD settlement enters this status when: 1. You have requested to withdraw the available amount. *Note: The EasyParcel team will process withdrawal requests every Tuesday and Friday. |
| Releasing | COD settlement enters this status when: 1. After you request a withdrawal. *Note: If you have not received payment after more than 5 working days, contact our customer service to check on your settlement status. |
| Released | COD settlement enters this status when: 1. EasyParcel has completed the settlement and the Payout amount has been released into your bank account.
|
| Cancelled | COD settlement enters this status when: 1. The shipment has been cancelled or returned to the sender. |
Most Frequently Asked Questions 🤔
In such an event, the receiver may request for a re-attempt delivery for another day to your chosen COD courier. For more information, please contact our customer service team who’ll be able to assist you further.
Only J&T Express provide an alternative payment which is the e-wallet payment method.
However, for Aramex, Janio & NinjaVan do not provide the other alternative payment methods as all transactions from the receiver to the courier shall be made in cash payment only.
COD charges will be based on the fix rate or percentage fee set by the courier, and will be deducted directly from the COD amount set by you. For example, if you book J&T Express to ship your parcel at the COD amount of S$100:-
J&T Express COD charges of SGD2 or 3%, whichever is higher:
SGD100 x 3% = SGD3
As SGD3 is the higher COD charges, this amount will be deducted directly from SGD100 when you request to withdraw your COD amount from the ‘COD Settlement‘ page.
You can request a withdrawal within the settlement period from specific courier once your shipment is delivered. Check the status of your parcel(s) in the ‘COD Settlement’ page. If it is shown as ‘To Release’, you are able to request by clicking on the ‘Withdrawal’ button at the top of the page.
The EasyParcel team will be working to release your COD amount into the bank account provided in the ‘Bank Information’ tab of your ‘Profile‘ page within 5-7 working days after request. Remember to keep your bank information updated so that we can release it into the correct bank account!
The status indicates the stages that your COD order is under. Understand what each important status means by referring to this table:
| Status | Description |
| Pending | COD settlement enters this status when: 1. After you’ve purchased a COD parcel. *Note: You are unable to request a withdrawal for any COD amount until your chosen courier completes processing the payment to EasyParcel. |
| To Release | COD settlement enters this status when: 1. The settlement has been completed by your chosen courier.
*Note: Kindly make sure that your bank account details as provided in the ‘Bank Information’ tab has been filled accurately. |
| Withdrawn | COD settlement enters this status when: 1. You have requested to withdraw the available amount. *Note: The EasyParcel team will process withdrawal requests every Tuesday and Friday. |
| Releasing | COD settlement enters this status when: 1. After you request a withdrawal. *Note: If you have not received payment after more than 5 working days, contact our customer service to check on your settlement status. |
| Released | COD settlement enters this status when: 1. EasyParcel has completed the settlement and the Payout amount has been released into your bank account.
|
| Cancelled | COD settlement enters this status when: 1. The shipment has been cancelled or returned to the sender. |
🗒️ Terms & Conditions
- Cash On Delivery (COD) payment option is available to selected EasyParcel Singapore users only.
- Orders made with the COD payment option shall be paid by the receiver to the courier in cash only. Other forms of payment (e.g. e-wallet payments, QR payments, and online banking) will not be accepted.
- COD charges will deducted directly from the total amount of the COD order made by the user. Charges will be based on a fixed rate set by the courier or the percentage fee of the parcel value, whichever is higher.
- Users must purchase a minimum COD amount that is greater than the fixed rate or the percentage fee of the parcel value set by the courier company.
- Users must manually request for the COD payment to be released into the bank account via the ‘COD Settlement‘ page. Request can be made within courier’s specific settlement period once shipment is delivered. COD Settlement status will be indicated as ‘To Release’.
- Users requesting to withdraw money must ensure to keep bank details updated beforehand via the ‘Bank Information’ tab located in the ‘Profile‘ page.
- All COD payments will be released to the sender’s bank account within 5-7 working days after the user requests withdrawal via the ‘COD Settlement’ page.
- EasyParcel shall not be held liable for any loss or damage to the parcel(s) occurring while not in the sole custody or control of the company.
- EasyParcel reserves the right to amend any of the above terms & conditions from time to time without prior notice.
