Choosing the right logistics company in Singapore can make or break your ecommerce business. The wrong choice means late deliveries, lost parcels, and unhappy customers.
This blog covers 7 key factors to evaluate any logistics company, red flags to avoid, and how EasyParcel helps you compare and book the best couriers.
Table of Contents
7 Key Factors to Evaluate a Logistics Company in Singapore
Factor 1: Delivery Speed
Different logistics companies offer different speed options:
|
Speed
|
Typical Timeframe
|
Best For
|
|---|---|---|
|
Standard
|
1-3 working days
|
Non-urgent parcels, budget-conscious shipping
|
|
Express
|
1 working day
|
Time-sensitive orders, customer expectations
|
|
Same-day
|
within same working days
|
Urgent documents, last-minute gifts, food
|
|
On-demand
|
1-4 hours
|
Ultra-urgent, time-critical deliveries
|
What to ask:
- What is your average delivery time for local parcels?
- Do you offer express or same-day options?
- Are weekends and public holidays included?
Factor 2: Coverage Area
Does the logistics company cover your customers’ locations?
|
Coverage Type
|
What It Means
|
|---|---|
|
Islandwide
|
All of Singapore, including Sentosa and offshore islands
|
|
Restricted areas
|
Some couriers do not deliver to certain industrial zones or remote locations
|
|
International
|
If you ship overseas, check their global coverage
|
What to ask:
- Do you deliver to all residential and commercial addresses in Singapore?
- Are there any restricted areas I should know about?
Factor 3: Tracking Capabilities
Real-time tracking is non-negotiable in 2026. Customers expect to know where their parcel is.
|
Tracking Feature
|
Why It Matters
|
|---|---|
|
Real-time updates
|
Customers can see exactly where their parcel is
|
|
Photo proof of delivery (ePOD)
|
Reduces disputes – "I never received it"
|
|
Email/SMS notifications
|
Keeps customers informed automatically
|
What to ask:
- Do you provide real-time tracking?
- Is photo proof of delivery included?
- Can customers receive automatic SMS or email updates?
Factor 4: Pricing and Hidden Fees
Transparent pricing is critical. Some logistics companies advertise low rates but add hidden fees later.
|
Common Hidden Fees
|
Typical Cost
|
|---|---|
|
Fuel surcharge
|
1-5% of shipping cost
|
|
Peak season surcharge
|
S$0.50- S$2.00 per parcel
|
|
Failed delivery reattempt
|
S$5- S$10
|
|
Redelivery fee
|
S$3- S$8
|
|
Weekend delivery surcharge
|
S$2- S$5
|
What to ask:
- What is included in your quoted price?
- Are there any fuel surcharges or peak season fees?
- What happens if a delivery fails – is there a reattempt fee?
Factor 5: Parcel Protection
Parcels get lost. A good logistics company offers protection.
|
Protection Option
|
Coverage
|
|---|---|
|
Basic coverage
|
Often limited to S$50-100, with many exclusions
|
|
Optional coverage
|
Up to S$5,000 or more
|
What to ask:
- What is your standard compensation for lost parcels?
- Can I purchase additional protection?
- What is the claims process?
Factor 6: Customer Support
When something goes wrong, you need help fast.
|
Support Feature
|
Why It Matters
|
|---|---|
|
Live chat
|
Immediate answers during business hours
|
|
Phone support
|
Urgent issues resolved faster
|
|
Email support
|
For non-urgent inquiries
|
|
Support hours
|
Extended hours for ecommerce sellers
|
What to ask:
- What are your customer support hours?
- Do you offer live chat or phone support?
- How quickly do you respond to lost parcel claims?
Factor 7: Scalability and Flexibility
Your business will grow. Your logistics partner should grow with you.
|
Scalability Feature
|
Why It Matters
|
|---|---|
|
No minimum volume
|
Pay only for what you ship
|
|
Peak season capacity
|
Can they handle 11.11, Black Friday surges?
|
|
Multiple service levels
|
Standard, express, same-day options
|
|
No long-term contracts
|
Flexibility to change if needed
|
What to ask:
- Is there a minimum monthly order requirement?
- Do you require a long-term contract?
- How do you handle peak season volume spikes?
Compare 60+ Logistics Companies in One Dashboard.
Red Flags to Avoid in a Logistics Company in Singapore
|
Red Flags
|
Why It Is a Problem
|
|---|---|
|
No tracking
|
Customers will flood you with "Where is my parcel?" inquiries
|
|
One-star reviews
|
Check Google and social media for customer complaints
|
|
Hidden fees in fine print
|
Your quoted price won't be your final price
|
|
No protection option
|
You bear full cost of lost parcels
|
|
Long-term contracts
|
You are locked in even if service is poor
|
|
No weekend delivery
|
Customers expect Saturday delivery options
|
Top 3 Logistics Companies in Singapore for Local Delivery
|
Courier
|
Service
|
Price From
|
Delivery Duration
|
More Details
|
|---|---|---|---|---|
TracX Logis
|
Door-to-door Standard
|
from S$3.65
|
1 – 2 working days
|
|
|
Residential On-Demand
|
from S$13.80
|
Delivered on the same day between 2pm to 6pm after collection
|
||
|
Commercial On-Demand
|
||||
J&T Express
|
Door-to-door Domestic
|
from S$3.15
|
1 – 3 working days
|
|
|
Door-to-door Paperless
|
from S$4.35
|
|||
|
Point-to-door (PUDO)
|
from S$2.85
|
|||
|
Door-to-door Priority
|
from S$4.25
|
1 – 2 working days
|
||
|
Door-to-door Next Day Guaranteed
|
from S$4.95
|
Next day after collection
|
||
Ninja Van
|
Standard (Door to Door)
|
from S$3.55
|
3 working days
|
|
|
Express (Door to Door)
|
from S$4.75
|
1 working day
|
||
|
Collect (Point to Door)
|
from S$3.75
|
1 – 3 working days
|
Top Logistics Companies in Singapore for International Delivery
|
Courier
|
Service
|
Price From
|
Delivery Duration
|
More Details
|
|---|---|---|---|---|
FedEx
|
FedEx International Connect Plus
|
From S$28.90
|
1 - 2 working days
|
|
|
FedEx International Priority
|
Depends on destination and parcel weight
|
|||
|
FedEx International Priority Express
|
||||
|
FedEx International Economy
|
2-5 working days
|
|||
|
TracX Logis
|
International Delivery
|
from S$3.90
|
3 – 8 working days
|
|
SingPost
|
Speedpost Priority International
|
from S$26.50
|
Depends on the destination country
|
|
|
Speedpost Express International
|
from S$29.28
|
How EasyParcel Simplifies Your Logistics Choice
Compare 60+ Couriers
See rates from Ninja Van, J&T Express, SingPost, Lalamove, and more side by side
No Contracts
Use any courier, any time – no minimum volume
Transparent Pricing
No hidden fees – what you see is what you pay
Real-time Tracking
EasyTrack – track all shipments from one dashboard
Parcel Protection
EasyCover – up to S$5,000 coverage for lost parcels
eCommerce Integration
Orders auto-import from Shopify, WooCommerce, TikTok Shop and more.
