7 On-Demand Delivery Mistakes SMEs Make

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On-demand delivery is a lifesaver for small businesses. Whether it’s a last-minute order or a customer who wants it right now, it helps you stay fast, efficient, and competitive. But speed also comes with risk — and one small mistake can lead to delays, extra costs, or failed deliveries.

Here are the most common mistakes SMEs in Singapore make with on-demand delivery, and more importantly — how you can avoid them like a pro.

Top On-Demand Delivery Mistakes

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1. Ignoring Weight & Dimension Limits

Booking without checking parcel size? That’s one way to get your delivery rejected or delayed.

What is the important:

Each courier has specific size and weight limits. If your item exceeds them, the courier might not pick it up — or worse, you’ll get charged more.

How to avoid it:

✔️ Always measure and weigh your parcel (length x width x height) before booking.
✔️ Platforms like EasyParcel show the limits for each on-demand courier so you can compare at a glance.

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2. Choosing the Wrong Courier for the Job

Not all couriers are built the same. Sending a bulky item through a small-package courier? That’s going to be a problem.

What is the important:

Using the wrong courier can lead to longer delivery times, failed pickups, or added fees.

How to avoid it:

✔️ Choose couriers based on what you’re sending — e.g. Lalamove for large items, Pandago for light ones.
✔️ Use a platform that lets you compare service types, prices, and limits.

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3. Incomplete or Inaccurate Addresses

A missing unit number or wrong postal code can completely derail your delivery.

What is the important:

Couriers need precise info to find the right place — especially with time-sensitive orders.

How to avoid it:

✔️ Double-check every detail: block, floor, unit, postal code.
✔️ Add clear instructions like “Leave at gate” or “Call upon arrival” when needed.

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4. Not Notifying the Recipient

Sending something fast doesn’t help if the person receiving it has no idea it’s coming.

What is the important:

If the recipient isn’t around, you risk failed delivery attempts or missed windows.

How to avoid it:

✔️ Let the recipient know about the delivery time.
✔️ Use services (like EasyParcel) that auto-send tracking numbers via email, SMS, or WhatsApp.

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5. Forgetting to Pack Properly

“It’s just going across town — I don’t need to bubble wrap it.” Think again.

What is the important:

Even short trips include bumps, drops, and sudden stops. Poor packaging = damaged goods.

How to avoid it:

✔️ Use proper materials — padded mailers, strong boxes, and tape.
✔️ Label clearly and securely, even for same-day deliveries.

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6. Booking Too Late in the Day

Rushing a booking at 4:55 PM? That’s cutting it close.

What is the important:

Couriers have daily pickup windows. Book too late, and your parcel may only go out the next day.

How to avoid it:

✔️ Check the courier’s cutoff times and book as early as possible.
✔️ Schedule your pickups ahead during peak periods or promos.

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7. Overlooking Delivery Zones

Assuming every courier delivers to every corner of Singapore is risky.

What is the important:

Some areas — like Tuas, Changi Cargo, or offshore islands — may not be covered by all couriers.

How to avoid it:

✔️ Confirm your pickup and delivery areas are within the courier’s coverage.
✔️ Platforms like EasyParcel filter out unavailable services based on your address.

How EasyParcel Can Help

Managing on-demand delivery doesn’t have to be complicated — especially when you have the right tools. Here’s how EasyParcel helps small businesses stay on top of every shipment:

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Compare Multiple Courier

Compare and book couriers like Lalamove, TracX Logis (formerly Qxpress), uParcel and more in a single platform

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Wide Coverage

EasyParcel connects you with couriers that cover the entire Singapore region

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Auto-Tracking Number Notification

Automatically send tracking number notification via email, , SMS, WhatsApp.

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Express Driver Finder

No waiting around — EasyParcel finds a nearby rider in minutes.

On-demand delivery can be a powerful tool for growing your business — but only if used correctly. By avoiding these common mistakes, you’ll save time, avoid failed deliveries, and keep your customers happy. A little attention to detail goes a long way in ensuring fast, smooth, and stress-free fulfilment.

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