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In today’s e-commerce landscape, delivery plays a very important role in shaping customer experience. Do you know that choosing the right delivery method can impact not only customer satisfaction but also your business’s cost and efficiency? 💰
Businesses generally have two main options: Self Delivery (handling deliveries in-house) or partnering with a third-party logistics (3PL) provider like EasyParcel. In this blog, we’ll break down the pros and cons of both options to help you make a more informed decision.
What is Self-Delivery? 🚛
Self-delivery means handling the entire delivery process internally. Your business is responsible for hiring drivers, purchasing or leasing vehicles, and establishing a comprehensive delivery management system. Many small local businesses opt for this approach because it allows direct control over the delivery process.
Pros & Cons of Self-Delivery
Pros:
- Complete Control: You can oversee every detail of the delivery process, from scheduling to customer communication, ensuring it meets your standards.
- Personalized Service: Self-delivery allows you to offer tailored delivery options based on customer needs, enhancing their experience and loyalty.
Cons:
- High Costs: The costs of hiring and training drivers, purchasing vehicles, and maintaining infrastructure can add up quickly, particularly for small and medium-sized businesses.
- Time-Consuming: Managing and coordinating in-house delivery services can take up significant time, distracting from your core business activities.
- Limited Market Reach: Self-delivery is often restricted to domestic operations, limiting the potential for market expansion.
What is EasyParcel and 3PL? 📦
3PL (Third-Party Logistics) refers to outsourcing your delivery and logistics to a specialized company. EasyParcel is a prime example of a 3PL provider, offering a one-stop platform that integrates various courier services, allowing businesses to focus on their core activities without worrying about the complexities of deliveries.
EasyParcel provides both domestic and international delivery options and has earned a reputation for reliability and excellent customer service. It consistently receives positive reviews from users, particularly for its variety of courier options and efficient customer support.
Pros & Cons of 3PL
Pros:
- Cost Savings: EasyParcel negotiates lower rates with multiple courier companies and passes those savings onto businesses. You avoid the expenses of hiring staff, buying vehicles, and maintaining a delivery system.
- Broader Market Reach: EasyParcel supports both domestic and international deliveries, helping you tap into larger markets.
- Increased Efficiency: With advanced logistics systems, EasyParcel can process orders quickly and offer a range of courier choices, resulting in faster delivery times and better customer satisfaction.
- Trusted Reputation: EasyParcel has earned numerous positive reviews, making it a reliable partner for businesses looking to enhance their logistics.
Cons:
- Less Control: By outsourcing delivery, you lose some control over the process. If an issue arises, intervention may be limited. However, with EasyTrack provided by EasyParcel, you can simply track your parcel in one step!
- Since service levels can differ among courier partners, the quality of delivery might not always meet your standards, affecting customer perception. However, EasyParcel has a reputation for reliability and excellent customer service.
Other Benefits of EasyParcel
1. Redeem Rewards With Every Top Up ⭐
When you make a new top-up with EasyParcel, you are able to enjoy a series of incentives. You can have huge savings on shipping fees and while also earning EasyReward points based on your top-up amount (SGD1 = 1 EasyReward Point). You can utilize your EasyReward points to redeem the items that you want such as iMac, MacBook, iPad, iPhone, PS5, and more!
2. Personalized message to deliver via AWB, email, SMS or tracking page 📍
You can add personalized messages for your receivers via airway bills, emails, SMS and tracking page by modifying the existing template. We recommend inserting promotional messages related to your brand, product, or campaign to appear professional.
3. Insurance for your parcels 🛡️
In the aim to give you our best service, all shipments booked via EasyParcel are covered under Basic Insurance offered by our courier partners. But we understand that a lot of your parcels’ value can exceed basic insurance and InsurePlus coverage. Thus, we also provide EasyCover where you’re able to purchase 1.2% of your parcel value with a maximum coverage of SGD5,000.
Self Delivery vs. EasyParcel: A Comparison
For small businesses with low delivery volumes and a desire for full control, Self Delivery can be a practical option. However, as your business grows, the costs and time required to manage an in-house delivery service can become overwhelming, diverting focus from your core business.
On the other hand, a 3PL solution like EasyParcel offers more opportunities for market expansion, cost reduction, and logistical efficiency. By outsourcing deliveries, you can focus on enhancing product quality, optimizing customer service, and expanding your business. Whether for local or international markets, EasyParcel provides a flexible and affordable option to help you save time and money, and its numerous positive reviews prove that it’s a trusted and reliable partner.
If you’re looking for a cost-effective and efficient delivery solution, EasyParcel could be exactly what you need!
