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Haih… Where are my parcels sia?! 🤬 Let’s be real —who hasn’t felt like throwing their phone when parcel tracking shows “In Transit” for days? This blog is all about getting your parcels moving again, fast! Let’s see the reasons behind these delivery delays and what you can do to solve them without stressing yourself and your customers. Let’s settle this together!
@EasyParcel (Adam): Track your parcels with EasyTrack Here
4 Reasons Why Your Parcels Get Stuck In Transit/ Not Arrived
Your parcels are experiencing a delay at the delivery hub. Sometimes, the cause may not be the hub’s fault. Let’s discover the reasons together.
Reason 1: High Volume and Backlogs
Just like your inbox gets bombarded during sales, hubs also get flooded! During busy seasons like Chinese New Year or Christmas, many parcels can mean longer wait times. So if you need something for a special event, you can plan your delivery schedule earlier to avoid this problem.
Reason 2: Customs Checks
Sometimes, customs might hold your package for inspection. It’s just a routine check, no need to stress. If you’re buying from overseas, check with the seller about any customs documents to avoid delays.
Reason 3: Missing or Wrong Delivery Info
A tiny mistake like missing your apartment number can cause big problems. Always double-check your delivery details like sender and receiver details before clicking “confirm order,” so it reaches you smoothly.
Reason 4: External Factors
Bad weather, natural disasters or roadblocks can disrupt delivery schedules. For example, if your seller is from a flood-prone area, be prepared for delays during the rainy season. A tip to avoid this problem is you can keep an eye on the local and international country news to manage your delivery expectations.
What to Do When Your Parcel is Stuck?
Stuck in tracking limbo, staring at “In Transit” for days? No need to panic! Here’s what you can do:
1. Track Your Parcel Regularly
When you want to track your parcel delivery progress, it’s important to have the tracking number. You can find the tracking number in your parcel details. Once you have the tracking number, you can use EasyTrack to track your parcel status and the best thing is, this tool allows you to track packages from all couriers.
2. Give It Some Time
Patience is important, don’t too kiasu. Think back to where your item is coming from, the shipping method used, and whether you order during busy seasons like 11.11 Promotion Day. If it’s taking too long, then it’s time to take action.
3. Contact the Sellers
If you are a customer, and place orders that require international delivery, you can try to send a quick and polite message to sellers to ask about the delayed reason. This is because sometimes sellers might have info on the delay like sellers haven’t prepared your shipments.
4. Reach Out to Customer Support
Contact the courier services provider’s customer service with your tracking number for the latest updates. For EasyParcel users, you can contact our friendly and supportive customer service team via [HERE] No worries, our customer service team will try their best to assist you!
5. Use Social Media
Social media can be a quick way to get answers. Send a polite DM to the company with your tracking number and ask about your parcels. For EasyParcel users, you can send a DM to our official Facebook Page [EasyParcel Singaopre] or drop us a message in our Instagram [@easyparcel.sg].
6. Choose Good Sellers and Reliable Shipping Services
To avoid delivery issues, choose sellers known for their packing and shipping skills. Research logistics companies with good reviews for timely deliveries, focusing on good customer service, positive feedback, diverse delivery options, tracking features, and competitive prices.
Quick tip: EasyParcel represents Southeast Asia’s No.1 eCommerce delivery platform. As a whole, it is a web-based parcel consolidator and E-commerce shipping solutions provider, providing easy-access solutions for delivery service bookings. So, choose EasyParcel as your delivery solution, and stay away from headaches caused by delivery issues!
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