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Running a small online business in Malaysia? Whether you’re selling cute gifts, trendy fashion, or delicious snacks, shipping is key to keeping customers happy.
But let’s be honest — one small mistake can lead to delays, damage, or lost trust issue. Here are the most common shipping mistakes SMEs make — and how you can avoid them easily.
Contents
Mistake #1: Using Only One Courier
Source: Pinterest
❌ The Mistake:
Relying on just one delivery service all the time.
⚠️ Why It’s Bad:
You might be missing out on cheaper, faster, or more reliable couriers—especially for East Malaysia or international deliveries.
✅ How to fix it:
Use EasyParcel to compare prices and choose the best courier (like Pos Laju, J&T, Ninja Van, etc.) for your parcel.
Mistake #2: Wrong or Incomplete Address
Source: Pinterest
❌ The mistake:
Typing the wrong address or leaving out details like the recipient’s phone number.
⚠️ Why It’s Bad:
Your parcel could be delayed or delivered to the wrong person.
✅ How to Fix It:
Always double-check:
- Full address
- Postcode
- Receiver’s phone number
Mistake #3: Bad Packaging
Source: Pinterest
❌ The mistake:
Using low-quality boxes, skipping bubble wrap, or not sealing items properly.
⚠️ Why It’s Bad:
Damaged items = refunds, returns, and lost trust.
✅ How to Fix It:
- Use strong boxes or plastic flyers
- Wrap fragile items with bubble wrap or foam
- Add “Fragile” stickers when needed
Mistake #4: Not Giving Tracking Number
Source: Pinterest
❌ The mistake:
You send the parcel but don’t give the number tracking to your customer.
⚠️ Why it’s bad:
Customers will keep asking, “Where is my parcel now?”
✅ How to fix it:
Always share the tracking number. If using EasyParcel, tracking can be sent to customers automatically through Email, SMS or WhatsApp.
Mistake #5: Late Shipping
Source: Pinterest
❌ The Mistake:
Taking too long to pack and send after receiving the order.
⚠️ Why It’s Bad:
Late parcels = unhappy customers + negative reviews = loss of repeat buyers.
✅ How to Fix It:
- Set a fixed daily time for packing and drop-off
- Use same-day pickup services (available on EasyParcel)
- Let customers know if there’s a public holiday or delay
Mistake #6: No Shipping Info on Your Product Page
Source: Pinterest
❌ The Mistake:
Not telling buyers about your shipping process on Shopee, Lazada, Instagram, or website.
⚠️ Why It’s Bad:
Customers may not trust your shop or will be afraid to buy.
✅ How to Fix It:
Add a clear shipping section like:
- We ship within 1–2 working days
- Delivery takes 1–3 working days (West Malaysia)
- You’ll get a tracking number once your order is shipped
- We use trusted couriers: Pos Laju, J&T, Ninja Van
Shipping is not just about sending — it’s about making your customer happy from start to finish and building trust. Avoid these simple mistakes and your small business will grow stronger!
So, what are you waiting for? Use EasyParcel– simple, hassle-free and fast!
FAQ
1. How long does delivery take?
Usually 1–3 working days for local deliveries. It may take longer during peak seasons.
2. Do you ship to East Malaysia or overseas?
Yes, we ship to Sabah, Sarawak, and international locations too! Shipping fees and time may vary.
3. What if my parcel is damaged or lost?
Contact us immediately. We’ll help check with the courier and find a solution for you.
