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Not sure how TikTok Shop delivery works? From shipping options to parcel tracking, understanding the process can help you shop with confidence.
In this guide, we will cover the basics of TikTok Shop delivery to help you better understand how it works.
Contents
What is TikTok Shop Delivery?
TikTok Shop Delivery is an integrated logistics system that enables sellers to manage, ship, and track orders directly within the TikTok app. It covers the entire delivery process, from order processing and courier pickup to parcel tracking and final delivery. Sellers can choose between “Ship by TikTok”, which uses TikTok-partnered couriers, or “Ship by Seller”, where they use their own preferred delivery services.
Types of TikTok Shop Delivery Services
1. Ship by TikTok (SBT)
Ship by TikTok (SBT) is a service in TikTok Shop where TikTok helps you handle delivery instead of you finding and arranging your own courier. After a customer buys your product, you just need to pack the item and wait for the courier that TikTok assigns. The courier will pick up the parcel from you and deliver it to the customer. You can also track everything inside TikTok Shop, so you don’t need to manage tracking separately.
2. Ship by Seller (SBS)
Ship by Seller (SBS) is a TikTok Shop shipping method where you, as the seller, are fully responsible for the delivery process instead of TikTok handling it. After a customer places an order, you need to pack the item yourself and arrange a courier service to send the parcel to the buyer. You also need to print the shipping label, book pickup or drop-off, and make sure the parcel is sent out on time. Tracking is updated through the courier you choose, and you usually need to input or sync the tracking number back into TikTok Shop.
3. Fulfilled by TikTok (FBT)
Fulfilled by TikTok (FBT) is a service where TikTok handles almost everything for you, including storage, packing, and shipping. With FBT, you send your stock to TikTok’s warehouse first. After that, when a customer buys your product, TikTok staff will pick, pack, and ship the item directly to the customer. You don’t need to pack orders or deal with couriers at all because everything is handled inside TikTok’s system.
4. Instant Delivery
Instant Delivery allows customers to receive their orders on the same day they purchase, usually within a few hours. This option is only available in certain areas and for eligible products. Customers commonly use this service for urgent or last-minute purchases.
5. Cash on Delivery (COD)
Cash on Delivery allows buyers to pay for their orders when the parcel arrives. This option provides more convenience for customers who prefer not to pay online.
How the TikTok Shop Shipping Process Works?
1. Order Confirmation
Once a customer places an order on TikTok Shop, the seller must first confirm it. This means checking whether the product is available in stock and ready to be shipped. If the item is not available or cannot be fulfilled, the seller must cancel the order following TikTok Shop’s cancellation and refund policy. This step is important to avoid delays and customer complaints.
2. Packing and Packaging Requirements
Sellers must carefully pack all items to ensure they remain safe during delivery. Sellers should use suitable materials based on each product’s type and size when packing. In addition, sellers must give extra protection to fragile, liquid, or special items. Moreover, sellers must also avoid sending the wrong items, including unnecessary promotional materials, or using unsafe packaging.
3. Package Labeling
Every parcel needs a clear shipping label before delivery. The label must include the customer’s full name, address, order number, and seller details. Sellers must ensure the information is accurate and easy to read. Besides that, sellers must not include unrelated QR codes, links, or marketing content on the labels.
4. Handling Package to Carrier
For Ship by Seller, the seller is responsible for arranging courier pickup and updating tracking details in the Seller Center after dispatch. For Ship by TikTok, the seller either schedules a pickup or drops off the parcel at a designated location, and the carrier updates the shipment status automatically.
5. Checking Delivery Status
Once the parcel is shipped, the courier will update the tracking status throughout the delivery process. Both buyers and sellers can monitor the parcel in the TikTok app or Seller Center. When the parcel reaches the customer, the order status will be updated to “Delivered.”
6. Order Auto-Cancellation
TikTok Shop has an auto-cancellation system that helps protect buyers when sellers do not ship orders on time. If sellers do not dispatch an order within the required shipping deadline, TikTok Shop will automatically cancel the order and refund the buyer.
EasyParcel Now Integrates with TikTok Shop!
EasyParcel now integrates with TikTok Shop, which means TikTok sellers can connect their store directly to EasyParcel to manage shipping more easily in one place. For more information, you can click here to find out more details about the EasyParcel and TikTok Shop integration.
TikTok Shop Delivery Tracking Guide (via EasyParcel)
Step 1: Head over to the EasyParcel website, hover over Service and click on Exclusive Features, then click on TrackParcel (Easy Track).
Step 2: You will be directed to the EasyTrack page. Enter your tracking number(s) in the field provided and Track Parcel.
💡Note: You may enter up to 15 tracking numbers. Separate them using a semicolon (;) or press Enter.
Step 3: Each tracking number is listed on the dashboard. Click on View Tracking to check the delivery status.
Step 4: A tracking timeline will appear, displaying your parcel’s delivery status and estimated delivery time.
TikTok shop delivery is simple and convenient, with different shipping options and trusted courier partners to make sure your orders arrive safely.
Looking for a faster and easier way to ship your parcels? Try EasyParcel to compare courier rates and book delivery in just a few clicks. Sign up for a free account and get an RM10 coupon to get started. 🚚📦
FAQs
1. Who delivers for TikTok Shop?
TikTok Shop orders are delivered by partnered logistics providers like J&T Express, Best Express, Ninja Van and other courier services in Malaysia.
2. How does shipping work on TikTok Shop?
Shipping on TikTok Shop starts when a customer places an order. The seller then confirms, packs, and ships the item. After that, the courier delivers the parcel to the customer, and the order can be tracked in the app.
3. Does TikTok Shop have instant delivery?
Yes, TikTok Shop offers instant delivery in selected areas and for eligible products. This service allows customers to receive their orders within hours or on the same day, depending on location and seller availability.
4. How long is TikTok Shop shipping?
TikTok Shop shipping usually takes around 3–7 working days for standard delivery in Malaysia. However, the exact delivery time may vary depending on the seller, courier service, and buyer’s location. Faster option like instant delivery may arrive sooner.
