[NOTICE] Mount Ruang Eruption: Unavoidable Shipment Delays to East Malaysia

19 April 2024: We wish to inform our EasyParcel fam that shipments to and from East Malaysia may experience delays due to the recent eruption of Mount Ruang in Indonesia.

The volcanic activity has resulted in adverse weather conditions and disruptions to air and sea routes, impacting the transportation and delivery of goods to East Malaysia. As a result, some shipments may experience delays beyond our courier partners’ control.

Here’s what you need to know:

• Affected Areas: Shipments to and from East Malaysia, including regions in Sabah and Sarawak, may experience delays.

• Current Situation: The eruption of Mount Ruang has caused disruptions to transportation routes, including air and sea freight.

• Our Commitment: We are working closely with our courier partners to assess the situation and implement alternative routes and solutions to expedite shipments as soon as it is safe to do so.

Our courier partners understand the importance of timely delivery, and they are committed to minimizing the impact of these delays. We will keep you informed and ensure that your shipments reach their destination as quickly and safely as possible.

Should you have further inquiries regarding your shipments, please do not hesitate to contact our customer service team.