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For those running an online business 🌐 or who deal with shipments frequently, damage or lost to packages can be a nightmare to deal with 😭. You’re not only at risk of facing high cost of replacement, but you could also lose your customer’s trust ❌.
While our courier partners do their utmost best to deliver your shipments in good condition 🚚, unfortunate incidences can occur. Which is precisely the reason why we provide parcel insurance to protect your shipments while it is in transit! 🛡️
Find out how we can secure your parcel with our 3 insurance plans:-
Everyone Gets Basic Insurance 🛻🛡️
All deliveries come with basic insurance coverage provided by our individual courier providers. Whether you’re shipping domestically or internationally, your parcel is covered for both lost and damage by the individual courier company.
| Courier Provider | Lost/Damaged Parcel Reporting Time Frame **Lost: delivered to the wrong receiver / missing content / parcel swap / no update on tracking status after collected/dropped off | Transportation Mode | Max Coverage |
| DHL Express | Within 3 days | Air or Non-road | USD 25/kg |
| Road | USD 12/kg | ||
| SF Express | Within 24 hours | Air or Non-road | USD 20/kg or max USD100 per shipment |
| Road | USD 10/kg or max USD100 per shipment | ||
| FedEx Express | Within 3 days | All | USD20 per kilogram or USD100 per shipment |
| EMS | Within 7 days | All | RM100 (document); RM300 (parcel) |
| Aramex Express | Within 24 hours | All | USD 100 per tracking number at declared value, whichever is lower |
| Janio | Within 24 hours | All | USD100 per shipment or USD10 per kg of an individual item in the order, whichever is lower |
| Teleport | Within 2 days | All | RM100 per shipment (2kg or below); RM200 per shipment (more than 2kg) |
| Qxpress | Within 2 days | All | SGD300 |
| Pgeon International | Within 24 hours | All | USD50 per shipment or invoice value, whichever is lower |
Courier Provider | Lost/Damaged Parcel Reporting Time Frame
**Lost: delivered to the wrong receiver / missing content / parcel swap / no update on tracking status after collected/dropped off | Weight | Max Coverage (RM) |
Pos Laju | Within 5 days
**For missing content / parcel swap, receiver needs to bring the item together with the packaging and walk in to the nearest branch within 48 hours from the delivery of parcel based on EasyParcel’s record. | All | 200 |
Skynet | Within 2 days | All | 200 |
| SnT Global | Within 24 hours | All | 300 |
Zepto Express | Within 24 hours | All | 100 |
| Pgeon Delivery/ Pgeon Prime/ Pgeon Paperless | Within 2 days | All | 200 |
DHL eCommerce | Within 48 hours | All | 200 |
ABX Express | Within 24 hours | All | 200 |
| UTS | Within 24 hours | All | 200 |
Ultimate Consolidators | Within 24 hours | All | 200 |
| Aramex Express | Within 24 hours | All | 200 |
Teleport | Within 2 days | All | 200 |
| Flash Express | Within 24 hours | All | 200 |
Qxpress | Within 2 days | All | 300 |
| Pickupp | Within 3 days | All | 200 |
Transprompt Freight | Within 24 hours | All | 300 |
| J&T Express | Within 24 hours | 2kg | RM100 per shipment |
2.01kg & above | RM300 per shipment | ||
| ZTO Express | Within 24 hours | 3kg | RM100 per shipment |
3.01kg & above | RM200 per shipment | ||
J&T Cargo | Within 2 days | 0.1 – 10kg | RM60 |
| 10.01 – 20kg | RM66 | ||
20.01 – 30kg | RM126 | ||
30.01 – 40kg | RM186 | ||
| 40.01 – 50kg | RM246 | ||
50.01 – 60kg | RM306 | ||
| 60.01 – 70kg | RM366 | ||
70.01 – 80kg | RM426 | ||
| 80.01 – 90kg | RM486 | ||
90.01 – 100kg | RM546 | ||
100.01 – 150kg | RM606 | ||
150.01 – 300kg | RM906 |
Protects From Lost: InsurePlus 📦🛡️
EasyParcel InsurePlus is provided to all EasyParcel users as extra insurance coverage to secure domestic shipment from lost with a RM50 nett value or parcel value, whichever is lower. All EasyParcel users will receive this on top of the basic insurance provided by courier companies!
Up To RM10,000 Coverage: EasyCover 🛡️🎉
For only 2%-2.5% of your parcel value, EasyCover will ensure that your domestic shipment is secured from lost with a maximum RM10,000 coverage. Available for single and bulk parcel delivery, use this premium coverage with 10 (and counting) trusted courier partners!
*No refund on EasyCover charges will be given if you proceed with purchasing EasyCover on any excluded item.
