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Managing returns is also part of running an online store. Whether it is the wrong size, color or just a change of heart, customers will sometimes hit that “Return Item” button.📦
But instead of treating returns like a nightmare, you can turn them into an opportunity to build trust and keep customers coming back. We can make your logistics smoother than ever, there’s really no reason for returns to be stressful anymore.😎
In this blog, you will understand how to manage returns like a pro and how we can help you.✨
Contents
1. Be Clear and Transparent
Start with a return policy that’s super clear. Customers want to know:
- How many days they have to return
- What items are eligible
- Who pays for the return shipping
With EasyParcel, you can include return label options directly in your packages or provide an easy return process through their shipping dashboard, which shows your customers you’re organized and professional. 🙌
2. Keep Return Processes Hassle-Free
You have to make sure the return process is simple and convenient:
- Offer printable return labels
- Use EasyParcel’s drop-off points or door-to-door courier pickups for easy returns
- Auto-fill forms and save customer addresses with your EasyParcel dashboard
EasyParcel integrates with popular e-commerce platforms like Shopee, Lazada, Shopify and WooCommerce, so you can manage everything including shipping and returns in just one place. 💻
3. Offer Flexible Refund or Exchange Options
Giving your customers choices helps build trust. Here are some refund options for you:
- Full refunds to original payment methods
- Turn your customers’ refunds into their shopping credits
When you use EasyParcel, it’s easy to create a new shipment for an exchange without starting from scratch. What you need to do is just cancel your previous order and click “Rebook Parcel”. It will be time-saving for both you and the buyer! 🕰️
4. Efficient Returned Parcel Tracking
People don’t like to be left hanging, especially after returning something. With EasyParcel’s tracking system, which is EasyTrack, you and customers can track up to 15 parcels simultaneously to see when the return is picked up and when it arrives at your warehouse. 🚚
You can also set up auto-updates or integrate email, SMS and Whatsapp notifications to update your customers using EasyParcel.That little bit of reassurance builds a lot of trust. 🥰
5. Try Free or Low-Cost Returns
Yes, free returns can be costly. But they’re also a big confidence booster for customers. These suggestions may help you to handle your returns without burning your money💸:
- Free returns for first-time buyers
- Free order exchanges but not refunds
EasyParcel offers low-cost couriers and promotional shipping fees to its users through its top up packages, so if you plan smartly, you won’t break the bank.🏦
Now you know how to manage returns. It does not have to be scary, especially when you have got a partner like EasyParcel to back you up. From shipping labels to return pickups, real-time tracking to courier comparisons, EasyParcel gives you the tools to turn returns into a smooth, stress-free process to boost your sales long-term.🛍️
If you are new to EasyParcel, welcome to join our big family through FREE EasyParcel account sign up and remember to take your FREE RM10 Coupon back to home. Happy shipping!🥰
FAQs
1. Why do my parcels always get returned by my customers due to product damages?
It may be because of your parcel packaging practices, make sure you pack your parcel tight. To understand more about parcel packaging, you can refer to this guideline.
2. How much is the SMS, Email and Whatsapp Tracking charged by EasyParcel?
SMS Tracking and Whatsapp Tracking cost RM0.20 while Email Tracking only costs RM0.05.
3. What platforms does EasyParcel integrate with?
EasyParcel works smoothly with major e-commerce platforms like Shopee, Lazada, Shopify and WooCommerce.
