It is a frustrating experience to miss the collection after a long waiting. As EasyParcel are not a courier, we resell the courier services. We are always happy to assist if your parcel has not been picked up.
YOU CAN RESCHEDULE YOUR COLLECTION WHEN
- Missed Pickup
- Out Of House
- Schedule Wrong Date
2 SIMPLE WAYS TO RESCHEDULE YOUR ORDERS
Live Chat
Missed out your parce colletion? You can now easily report to us via live chat to reschedule. Our support team would love to assist you on the line from Monday to Friday, 10am to 6pm (exclude public holiday)
Shedule your shipments on a wrong date? Send us an email at [email protected] to let us know your most convenient date with the tracking number so we can update your selected courier company. And your email might reply within 24 hours.
HOW TO RESCHEDULE YOUR ORDER USING LIVE CHAT?
Step 1: Click on the pink bubble in the bottom right corner of our website.
Step 2: Fill in the information required and click on “Start Chat”. You can contact our support team for immediate response.
