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With the rapid growth of cross-border e-commerce, many businesses are venturing into international shipping. However, this process can be fraught with challenges. To help you navigate these hurdles, we’ve compiled 6 common delivery mistakes, how to avoid and solutions to solve them.
6 Common Delivery Mistakes
1. Incorrect Shipping Label Information
This is a common delivery mistake that many merchants make. Some merchants wrongly fill in the receiver’s information, especially the receiver’s address. Which may lead to customers not receiving parcels.
Avoid: To avoid this issue, you can save your customers’ addresses in the address book, which helps prevent typos.
Solution:
I. If the parcel has not been dropped off/collected by the courier
If you have not dropped off your parcel or it has not been collected, you are advised to cancel their shipment and make a new order. For EasyParcel users, a credit refund will be made to your account once you cancel the orders.
Note: Do note that once your parcel has exceeded the 7-day period, cancellation will be without refund.
II. The parcel has been dropped off/collected by the courier
You can contact our Customer Service team and provide your tracking number. After that, our customer support team will try their best to contact the courier to deliver the shipment according to the latest information given. However, if the courier cannot make it, then the parcel will be returned back to the sender without waiving off the shipping fees.
2. Not Attaching Shipping Label/Airwaybill (AWB)
Always remember to attach the Airwaybill to your parcels so that couriers can ship them. If you forget to attach the AWB, the courier may not be able to ship your parcel, and you may incur additional charges.
Avoid: If you don’t have a printer to print AWB, you can choose our paperless service to ship parcels. Learn more HERE.
Solution: Cancel the order and rebook the order by using Paperless Service.
3. Mismanaging Shipping Timelines
Many business owners struggle with accurately planning the timelines for importing and exporting products. Whether you’re receiving bulk shipments from a supplier or consolidating orders for various customers, timing is crucial. Delays can frustrate customers and damage your brand’s reputation.
Avoid: Always refer to the service info of the courier services before booking the delivery order. Besides, you also need to always glue your eyes on our official social media pages – Facebook and Instagram, so that you can get the latest announcements such as Holiday Notice, roadblocks due to the Singapore Grand Prix, or delays due to bad weather.
Solution: Your customers can view your parcel status via tracking tools such as Email Tracking, SMS Tracking or WhatsApp Tracking. You also can use EasyTrack to track the parcel status by just keying in the parcel tracking number.
4. Not Insuring Your Goods
International shipments carry inherent risks, including damage and loss. While some businesses may view insurance as an unnecessary expense, the reality is that the financial repercussions of not having it can be significant. Lost or damaged goods can lead to customer refunds and affect your bottom line.
Avoid/Solution: EasyParcel provides insurance options – Basic Insurance and EasyCover for your shipments, ensuring that you’re financially protected against unforeseen circumstances. This peace of mind allows you to focus on growing your business rather than worrying about potential losses.
5. Ignoring Shipping Regulations
Every country has its own set of import and export regulations. For inexperienced businesses, navigating this complex landscape can be overwhelming. Shipping prohibited items also may occur Delivery can not be made. Besides, missing documents or incorrect Harmonised System (HS) codes can lead to shipment delays or even confiscation of goods.
Solution: With EasyParcel, you gain access to a team of logistics experts who stay updated on the latest regulations. Whether it’s exporting speciality goods or ensuring compliance at customs, they can guide you through the requirements, helping to streamline the shipping process.
6. Inadequate Packing
Improper packing is one of the most common causes of damage during transit. Issues like insufficient cushioning or using the wrong box size can lead to significant losses and dissatisfied customers.
Solution: EasyParcel offers a variety of packing materials tailored to your specific products. By choosing the right packaging—whether it’s bubble wrap for fragile items or temperature-sensitive materials for perishables—you can significantly reduce the risk of damage and ensure your products arrive safely.
Related article: How To Pack Your Parcel
Courier No Pick Up Your Parcels? How to Remind Courier?
You may opt for the following options:
- Switch to drop-off service – You can drop off your parcel at the nearest drop-off point for your designated courier. Learn more here.
- Rebook for a new courier service – Cancel your parcel that missed pick up, and rebook your parcel with another courier option and cancel the missed pick up parcel. Learn more here.
- Remind courier for pick up / collection – Remind courier to pick up your parcel as soon as possible. Learn more here.
OR, you may contact us to re-arrange your pick-up date. To ensure you are available for the new arrangement pick-up date and that your address is valid, so that the courier service crew can reach your place on time.
By proactively addressing these common shipping mistakes, you can improve customer satisfaction and protect your brand’s reputation. Partnering with EasyParcel equips you with the expertise and resources needed to navigate the complexities of international shipping seamlessly.
Ready to take your shipping to the next level? Sign up for an EasyParcel account today and enjoy faster, more reliable shipping services!
