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PUDO might sound unfamiliar, but it could be the solution for many business owners looking to turn their unhappy customers into satisfied ones. Despite advancements in delivery route optimization, about 5% of couriers fail on the first attempt, leading to increased shipping costs. Rescheduling missed deliveries can take an average of 4.5 days! That’s where alternative PUDO options come in, enhancing your eCommerce fulfillment and returns process—especially with EasyParcel offering this service to streamline your logistics.
What is PUDO? 🚛
PUDO, short for Pickup and Drop-Off, refers to designated locations where customers can collect parcels and/or drop off items for returns. With EasyParcel, you can access a wide network of PUDO sites, including convenience stores, designated lockers, courier company branches, and collection points in shopping malls or transport hubs.
Why Use PUDO?
By redirecting parcels to EasyParcel’s extensive network of PUDO locations, businesses can batch multiple orders together. This speeds up deliveries and keeps items safe until collection.
For consumers, it means shorter wait times and the convenience of picking up or dropping off packages during their daily routines—whether commuting or doing grocery runs. Plus, PUDO prevents parcels from being left outside, protecting them from weather damage or theft, and giving consumers peace of mind.
Benefits of PUDO
- Eliminate Missed Deliveries: Reduce costs associated with failed delivery attempts by leveraging PUDO locations.
- Enhance Customer Experience: Minimize frustration from delays or missed deliveries through accessible PUDO options.
- Flexible Options: Provide consumers with convenient drop-off choices via EasyParcel’s extensive network.
- Streamlined Returns: Make the returns process stress-free and efficient for your customers.
- Increase Efficiency: Lower the number of delivery drops per truck, optimizing logistics with EasyParcel.
What Couriers Provide PUDO Services In Singapore?
1. Point-to-Door
Point-to-door delivery means items are collected from a specific location and delivered directly to the customer’s door.
i. Ninja Van
- Sender: Drops off the parcel at Ninja Van point.
- Receiver: Parcel will be delivered to the receiver’s doorstep by Ninja Van.
- Delivery time frame: 1-3 working day delivery within Ninja Van coverage areas. Delivery is made from 9.00 am to 10.00 pm.
- Print Airwaybill: Needed
ii. Parcel and Park
- Pick up: No pickup.
- Sender has to drop off at Park N Parcel point during operating hours within 3 days from the scheduled drop-off date.
- Delivery is unavailable to P.O. Box areas and hotels.
- No minimum quantity for drop-off at Park N Parcel point.
- Maximum weight: 8kg and maximum dimension: L + W + H = 100cm
iii. Singpost
- Sender: Drops off the parcel at SingPost point.
- Receiver: Parcel will be delivered to the receiver’s doorstep by SingPost.
- Delivery time frame: 1-3 working days within SingPost coverage areas. Delivery is made between 9.00am to 10.00pm.
- Delivery is unavailable to P.O. Box areas and hotels.
- For larger items, 2 re-delivery attempts will be made.
- Maximum weight is 30kg, and maximum dimension is L + 2W + 2H = 300cm, with the greatest dimension not exceeding 150cm on one side.
iv. J&T Express PUDO
- Sender: must personally drop off the parcel at any J&T Express branch. Please ensure that the staff scans the parcel before you depart.
- Delivery time frame: 1-3 days.
- Delivery service is unavailable to PO box (Post Office box) / APO (Army Post Office) / FPO (Fleet Post Office) / DPO (Diplomatic Post Office) addresses.
- Maximum weight: 30kg
- Max Dimension (Length + Breadth + Height) should not exceed 300cm, with the greatest dimension not exceeding 150cm on one side.
2. Point-to-Point
Point-to-point delivery refers to transporting goods directly from one specific location to another without any stops in between.
i. SingPost
- Sender: responsible for dropping off the parcel at the specified POPStation location provided during the booking.
- Receiver: required to collect the parcel from the designated POPStation location.
- Delivery time frame: 1 -3 working day delivery (excluding collection day) within SingPost coverage areas. Delivery is made between 9 am to 10 pm.
- Maximum weight is 30kg and maximum dimension is L + 2W + 2H =300cm, with greatest dimension not exceeding 150cm on one side.
3. Door-to-Point
Door-to-point delivery involves picking up items from a customer’s door and delivering them to a specified location.
1. SingPost
- Senders: Parcel will be collected by SingPost from the sender’s address.
- Receiver: Collects parcel at SingPost POPStation.
- Delivery time frame: 1-3 working day delivery within SingPost coverage areas. Delivery is made within 9.00 am to 10.00 pm.
- Suggestion for drop-off locker size: small locker: 42(w) x 10 (h) x 61 (d) cm, medium locker: 42 (w) x 23.5 (h) x 61 (d) cm, large locker: 42 (w) x 37 (h) x 61 (d) cm.
- Parcel weight will be determined by either actual or volumetric weight (VW) or whichever is higher. Volumetric weight formula =(height x width x length)cm / 5000.
ii. Ninja Van
- Sender: Parcel will be collected by Ninja Van driver.
- Receiver: Pick up parcel from Ninja Van point.
- Same-day pick up: For orders made before 11.45am. Parcel will be collected today within 9.00 am – 6.00 pm.
- Delivery time frame: 1-3 working days delivery to Ninja Van point. Delivery is made within 9.00 am to 10.00 pm.
- If there are less than 5 shipments per pick-up, an SGD5 surcharge will be applicable.
- Maximum weight is 4kg and the maximum VW is 80cm (L+W+H)
PUDO is revolutionizing how consumers collect and return items, offering a local and secure alternative to traditional delivery methods. For retailers and couriers, it’s an effective solution that eases last-mile delivery challenges. With EasyParcel, businesses can adapt and maximize this method to meet evolving customer expectations, ensuring that both you and your customers are happy!
