Running an online business from home has many advantages—low overhead, flexible hours, and the comfort of your own space. But every time you ship a parcel, your home address appears on the return label. For home-based sellers, freelancers, and privacy-conscious individuals, this is a significant concern.
Mask Sender Details on EasyParcel NextGen solves this problem. This feature lets you hide your personal return address and replace it with a professional, privacy-protected sender profile.
This guide explains what Mask Sender Details is, how to enable it, how to configure your privacy settings, and the benefits of protecting your personal information.
Table of Contents
What Is Mask Sender Details?
Mask Sender Details is a free feature on EasyParcel Next Gen that allows you to partially hide your address and phone number on the air waybill (AWB). It is designed to protect your privacy and ensure that the receiver only sees essential or masked contact information on the printed shipping label.
Key Details About This Feature:
Privacy Protection: Helps prevent the leakage of personal information, especially for online sellers who do not want to reveal their home address or personal phone number to customers.
Supported Couriers for Mask Sender Details
How to Enable Mask Sender Details on EasyParcel Next Gen
1. Log in EasyParcel account.
2. Under “Send Parcel”, choose either “Domestic Delivery“ (for shipments within Singapore) or “International Delivery“ (for shipments overseas).
3. Enter details (sender country with postcode, destination country with postcode and parcel weight) and click on “Quote”.
Choose your preferred courier and click “Book Now.”
4. Fill in all details included Sender Details, Receiver Details, Parcel Details and Add-On Services.
Sender and Receiver Details:
Parcel Details:
Enter the actual weight, dimension and content of your parcel.
Parcel Content:
Fill in your item name. Then, choose your item category from the dropdown menu. The HS code will be auto generated based on your selection.
Note: Learn more about Smart HS Code.
Add-On Services:
i. Select your preferred duties payment option – Delivered Duty Paid (DDP) or Delivered Duty Unpaid (DDU).
Note: Learn more about DDP and DDU.
ii. Tick the box to add EasyCover for additional protection against loss.
Note: EasyCover availability depends on the courier selected. Learn more about EasyCover.
iii. Choose your preferred notification channel – SMS, Email, or WhatsApp. Click “Preview” to see how it looks, and click “Customise” to add brand message to the notification.
Note: Learn more about Customise Branding Servcies.
iv. Tick the “Mask Sender Details” checkbox. EasyParcel Next Gen will automatically hide your sender information based on your saved privacy settings.
Note: Mask Sender Details only available for certain couriers. Find out what courier is available for Mask Sender Details.
v. Tick the “Custom AWB” checkbox. EasyParcel Next Gen will apply your saved AWB template automatically. After completing all details, click on “Checkout” button.
Note: Custom AWB is only available for certain couriers. Find out which couriers support Custom AWB.
5. Double check all the details and click on “Pay Now” to make payment.
6. Download and print Air Waybill (AWB).
Single AWB
1. Click the three dots icon next to the shipment.
2. Select “Print AWB” from the dropdown menu.
3. A PDF file will automatically download and save.
Bulk Downloads AWB
1. Tick the “Selected” checkbox to choose all your orders.
2. A menu will appear at the bottom of the screen.
3. Click “AWB” to download all AWBs in bulk.
Ship Safely, Hide Your Personal Info.
How to Set Masking Options (Privacy Settings)
1. Under “Settings”, click on “Account Settings“.
2. Under “Privacy Masking (AWB)”, click “Edit”.
3. Tick the boxes to select which details you want to hide:
- Sender Details – Hide your name and address
- Receiver Details – Mask recipient information
- Parcel Details – Conceal parcel contents description
- COD Details – Hide Cash on Delivery information
4. Click “Save” to apply your privacy settings.
Benefits of EasyParcel Next Gen Mask Sender Details
Privacy Protection
Prevents your personal address and phone number from being exposed to customers, keeping your home location confidential.
Safety & Security
Reduces the risk of phishing, scams, and unwanted contact. Since your real contact details are hidden, scammers and automated bots cannot target your personal information.
Professional Image
Hides your residential address on the airway bill, presenting a cleaner, more professional appearance without exposing your home location.
