What is last mile delivery and why is it so important in Singapore?
Last mile delivery is the final step in the logistics chain — moving a parcel from a distribution hub directly to the customer’s doorstep or a nearby collection point. In Singapore, it accounts for up to 53% of total shipping costs and is the primary driver of customer satisfaction. With the market projected to reach USD 12.98 billion in 2026 and growing at 12.19% annually, efficient last mile delivery has become a competitive necessity for e‑commerce businesses. EasyParcel simplifies last mile delivery by connecting you to over 60 courier partners in one dashboard, offering features like Express Driver Finder (instant on‑demand driver matching), free doorstep pickup, and EasyTrack for unified parcel tracking — helping businesses reduce costs, save time, and improve delivery reliability.
Introduction: The Growing Importance of Last Mile Delivery in Singapore
In the fast‑paced world of e‑commerce, last mile delivery is where customer experience is won or lost. It’s the moment a package finally reaches the customer — whether through doorstep delivery, a parcel locker, or a pickup point. This final leg of the journey determines whether a shopper becomes a loyal repeat customer or leaves a negative review.
Singapore’s delivery landscape is evolving rapidly. Rising logistics costs affect 43% of small and medium‑sized enterprises (SMEs), while over half of businesses report higher delivery demands. As the market continues to expand, companies are rethinking their last mile strategies to stay competitive.
What is Last Mile Delivery? The Final Critical Step
Last mile delivery refers to the movement of goods from a transportation hub or fulfillment centre to the end customer’s preferred location — typically a home, office, or a self‑service collection point.
Despite being the shortest leg of the journey, it is the most costly and complex part of logistics. Key reasons include:
- High customer expectations for speed, transparency and convenience
- Urban density challenges such as traffic congestion, limited parking and building access restrictions
- Failed deliveries due to recipients not being available, leading to costly redelivery attempts
Last Mile Delivery Models in Singapore
Doorstep Delivery
The most common model, where parcels are delivered directly to the customer’s home or office. It offers maximum convenience for recipients but can lead to failed deliveries if the customer is not present.
👉 EasyParcel makes doorstep delivery easy – book from 60+ courier services, enjoy free pickup, and track everything with EasyTrack.
Drop‑off Points
Designated locations such as convenience stores, service counters, or partner retail shops where customers can drop off their parcels for shipping or pick up incoming parcels. This model reduces the need for home waiting and lowers delivery costs.
👉 EasyParcel supports drop‑off at thousands of points islandwide – simply select a drop‑off location during booking, and your parcel will be collected from there. Quote & find a drop‑off point near you.
On‑Demand / Same‑Day Delivery
Ideal for urgent shipments, this model promises delivery within hours of order placement. It requires a highly responsive driver network and real‑time dispatching capabilities.
👉 EasyParcel’s Express Driver Finder broadcasts your request to Lalamove, GrabExpress, pandago and more at once – get the first available driver for same‑day delivery. Try Express Driver Finder.
Send Door-to-Door Parcels from S$ 2.85
How EasyParcel Simplifies Last Mile Delivery
EasyParcel helps businesses of all sizes overcome last mile delivery challenges by providing a unified platform that connects you with over 60 courier partners — from express on‑demand services to affordable economy options.
One Dashboard for All Couriers
Manage all your shipments – from Lalamove to Ninja Van – in one place. No more switching between courier portals.
Express Driver Finder for Urgent Deliveries
Broadcast your request to Lalamove, GrabExpress and pandago at once – get the first available driver for same‑day delivery.
Seamless E‑Commerce Integration
Auto‑sync orders from Shopify, WooCommerce, Shopee and Lazada. Fulfill and print labels in bulk.
Automated Tracking Number Notifications
Keep customers informed automatically via WhatsApp, SMS and email. Reduce “where is my order?” queries.
Parcel Tracking with EasyTrack
Track up to 15 parcels at once – whether booked through EasyParcel or other platforms – in one dashboard.
Extra Protection with EasyCover
Add parcel protection up to S$5,000 against loss. Peace of mind for valuable shipments.
How to Book Last Mile Delivery with EasyParcel
Booking EasyParcel is fast and hassle-free with EasyParcel Singapore. Here’s how:
- Enter your origin and destination postcodes with parcel weight.
- Click “Quote & Book” button to get a quote.
- From the courier options, choose your preferred courier services.
- Enter details of sender and receiver.
- Make payment, print the shipping label (as known as AWB), and attach it to your parcel.
- Relax and wait for delivery man to pickup the parcel from your doorstep.
Get Instant Quotes
Final Thought
Last mile delivery is no longer just a logistical necessity — it’s a strategic advantage. In Singapore’s competitive e‑commerce landscape, customers remember how their parcel arrived as much as what was inside.
By leveraging a unified platform like EasyParcel, businesses can offer faster, more transparent and more reliable last mile delivery — without the operational headaches of managing multiple courier relationships. From Express Driver Finder for urgent shipments to EasyTrack for complete visibility, EasyParcel gives you the tools to delight your customers and grow your business.
Integrates seamlessly with: Shopify, WooCommerce, Shopee, Lazada, Magento and more.
