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With the rise of eCommerce and increasing parcel deliveries in Singapore, parcel delivery scams have surged, posing a real threat to online shoppers. These scams exploit unsuspecting individuals by impersonating trusted delivery services, aiming to steal personal and financial information. Staying vigilant and informed is crucial to protect yourself and your loved ones.
Types of Parcel Delivery Scams
Phishing Scams
Scammers send fake SMS or emails pretending to be from delivery companies notifying victims of failed deliveries and asking them to confirm details via malicious links.
Brushing Scams
Victims receive unsolicited parcels they never ordered, aimed at artificially boosting seller ratings on eCommerce platforms.
Fake Delivery Notifications
Notifications warn about failed deliveries or pending fees, tricking victims into clicking links that steal their data.
Payment Interception Scams
Fraudsters intercept payments or demand bogus delivery or customs fees to steal money directly.
Unveiling Trends in Parcel Delivery Scams
- Since January 2024, Singapore reported at least 631 parcel delivery phishing scams causing losses of at least S$1.1 million. Out of these, about 505 scams involved impersonation of SingPost, with losses nearing S$955,000.​
- Earlier in 2024, about 338 cases were reported with losses totaling S$616,000, mainly from SingPost impersonation scams.​
- Scam cases spiked during major sale seasons like Singles Day, Black Friday, Cyber Monday, and Christmas, when parcel volumes surge.​
- More broadly, scam cases in Singapore numbered over 51,000 in 2024, with losses exceeding S$1.1 billion. The first half of 2025 saw around 20,000 scam cases with losses of S$456 million.
Red Flags
Don’t Fall for Pressure Tactics on Payment
High-pressure tactics urging immediate payment for "delivery fees" or customs charges.
Recognize Fake Payment Demands
Unsolicited SMS or emails demanding urgent payment or action regarding parcel deliveries.
Avoid Suspicious Links Asking for Sensitive Data
Links that lead to unfamiliar or suspicious websites, especially those asking for personal or credit card information.
Beware of Unexpected Parcel Deliveries
Unexpected parcels arriving without prior orders or confirmation.
Identify Spoofed Messages on Unknown Apps
Messages sent via lesser-known messaging apps mimicking SMS with spoofed sender IDs.
Protective Measures to Avoid Scams
- Always verify parcel delivery notifications via official courier or postal service apps and websites rather than clicking on message links.
- Do not share personal or financial information through email or SMS links.
- Use trusted security apps like ScamShield to identify and block scam communications.
- Report suspicious messages to ScamShield, the Anti-Scam Helpline (1800-722-6688), or local authorities.
- Enable multi-factor authentication and set transaction limits on your banking apps.
- Ignore unknown or unexpected parcels and inform sellers or platforms immediately if you suspect brushing scams.
- Educate family and friends about scam signs, especially vulnerable groups such as the elderly.
Other Useful Tips for parcel delivery scam
- For online purchases, only pay upfront for delivery charges via official channels.
- Use secure payment methods and verify sellers before buying from unknown platforms.
- Keep your devices updated with the latest security patches and anti-malware.
- Use trusted logistics service booking platform such as EasyParcel.
Final Thought
Parcel delivery scams are an unfortunate side effect of growing eCommerce, but with awareness and proactive measures, you can protect yourself. Always verify delivery messages through official channels, safeguard your personal information, and report suspicious activities promptly.
Using trusted logistics services booking platform like EasyParcel significantly reduces the risks of scams. EasyParcel lets you instantly compare shipping rates from over 60 trusted courier services, ensuring transparent pricing with no hidden fees. By comparing multiple couriers side-by-side, you can choose the best value for your parcel’s size, destination, and delivery speed. This extensive network of reputable couriers guarantees reliable service and great options tailored to your needs and optional EasyCover for added parcel protection.
Choosing EasyParcel means a secure, convenient, and efficient parcel delivery experience designed to safeguard your shipments against scams and mishandling. Stay vigilant and ship smart with EasyParcel—the trusted partner for your parcel delivery needs in Singapore.
Download Official EasyParcel App
Download the official EasyParcel App to quote and book your parcels anytime, anywhere. This keeps your bookings safe and fraud-free.
Quote & Book 24/7 with EasyParcel APP
Download the EasyParcel App to quote and book your parcels anytime, anywhere. Always ensure you download the app from the official EasyParcel website or trusted app stores like Apple App Store and Google Play Store to avoid scams and unauthorized versions.
